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Evolving eCommerce:
      INBOUND MARKETING:
   The Magento eCommerce Forum
           DEFINING YOUR ONLINE STRATEGY
TO GENERATE MORE BUSINESS
                            SEPTEMBER 2012
Ethan Giffin                                                Mack McGee
                                CEO                                                   VP Sales & Marketing
                          Groove Commerce                                              Groove Commerce
                              Panelist                                                       Host




September 2012   Webinar | Magento Marketing: Defining Your Online Strategy to Generate More Business
                           Inbound SEO                                                                       2
Our goal is to bridge the gap between
marketing and technology and deliver a
user-friendly, high converting product to
each one of our clients.
                                                                                                         www.groovecommerce.com
Services include:                                                                                        800.564.9826
       •     Website Design                                                                              @GrooveCommerce
       •     Magento Development & Integration
       •     Inbound Marketing Services
                  •    Social Media Marketing
                  •    Pay Per Click Management
                  •    Search Engine Optimization
       •     Email Marketing
       •     Site Analysis
       •     Conversion Consulting




 September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business                            3
POLL #1
                            Why Magento?

September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   4
•        What is Inbound Marketing?
•        How Customer Behavior has Changed
•        The Elements of Inbound
•        Creating the Blueprint
•        Q&A




    September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   5
Outbound Marketing =
                  Where businesses push their
                  outbound messages at
                  consumers. Techniques include
                  direct mail, telemarketing, radio
                  and trade shows
September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   6
Inbound Marketing =
A set of marketing strategies
and techniques focused on
pulling relevant prospects and
customers towards a business
and its products.



 September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   7
Blogging?
                                                                            Facebook?
          Twitter?
                                                                             Pinterest?
       LinkedIn?

   All the Stuff You’re Told to Do –
September 2012
               But Why?
                 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   8
But Why?




September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   9
• Most people know
  WHAT they do

• Some even know
  HOW they do it

• Very few know WHY
  they do it

-Simon Sinek
“Start with Why”

September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   10
September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   11
SO HOW HAS CUSTOMER
                                     BEHAVIOR CHANGED?
                                           AKA “THE WHY”

                            Why Magento?

September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   12
78%
of Internet users conduct product research online.
                                                 13
10.3 Billion                           searches are conducted
                                       every month on Google.

                                                           14
       SOURCE: COMSCORE, AUGUST 2010
of US consumers spend
1/3   three or more hours
      online every day.
                                                    15
            SOURCE: THE MEDIA AUDIT, OCTOBER 2010
US Internet users spend
    3x more        minutes on blogs
                   & social networks
                   than on email.




                                                                                        = 1 MINUTE

SOCIAL NETWORKS/BLOGS   ONLINE             EMAIL           PORTALS      VIDEOS/MOVIES
                        GAMES




                                 SOURCE: THE NIELSEN COMPANY, NOVEMBER 2010
SOURCE: MARKETING SHERPA, FEBRUARY 6, 2007
Companies that blog get

55% more
website visitors.




                                                  18
                          SOURCE: HUBSPOT, 2010
57%
of businesses have
acquired a customer
through their
company blog.




                                         19
                 SOURCE: HUBSPOT, 2011
20
SOURCE: HUBSPOT, 2011
SOURCE: HUBSPOT, 2011
POLL #2
                            Why Magento?

September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   22
THE ELEMENTS
                                                                                         OF INBOUND

                            Why Magento?

September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   23
Pay Per Click
                                     Search
                                     Engine                                                        Social Media
                                   Optimization



                  Public                                                                                      Conversion
                 Relations                                                                                    Optimization




          Blogging &                                                Inbound                                         Email
           Content
                                                                                                                   Nurturing
           Strategy                                               Marketing




September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business                          24
September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   25
Top of the                                                          Search
       Funnel                            Blogging                        Engine                         Pay Per Click   Social Media
                                                                       Optimization
      (TOFU)
     Middle of                            Offers &
                                                                        Conversion                        Email
    the Funnel                            Calls to
                                                                       Optimization                      Nurturing
                                           Action
      (MOFU)
    Bottom of
    the Funnel                           Analytics                         Hubspot
      (BOFU)




September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business                                  26
September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   27
•      Connect with your most loyal customers
 •      Customer service opportunities
 •      Additional channel for promotions and
        events
 •      Increase traffic to your site
 •      SEO benefits




September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   28
Increase conversion rates by:
• Testing changes in copy, layout, & usability
• Making easy for visitors to navigate
• Appealing to different types of shoppers
• Keeping customers moving through the funnel




September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   29
September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   30
September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   31
September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   32
Social
                                                                                                    Text
                                                                                                    goes
                                                                                                   Media
               Your                                                                                        here
             Contacts
             Database                                                                                             Marketing
                                                                                                                  Automation

                                                                  SEO
Content
Creation                                                                                       Marketing

                                                       Email &
                                                                                           Text Analytics
                   Landing                              Lead                             goes
                    Pages                              Nurturing                         here
  September 2012    Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business                       33
CREATING THE
                                                  INBOUND BLUEPRINT

                            Why Magento?

September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   34
Goal

                          Plan

                                  Challenges

                                           Timeline


September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   35
•        Monthly Visitors
•        Leads per Month
•        Conversion Rate
•        Marketing Qualified Leads
•        Email List Size
•        News Blogs / Comments
•        Facebook Likes / Shares
•        Twitter Followers / Retweets

    September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   36
It depends – test test test
•    How often would you audience want to
     hear what you provide?
•    General rules of thumb
      • Blogs. 1-3x per week
      • Email. 1-2x per month, depending on quality
        and content
      • Social. 1+ per day – more is better, as long as
        it’s relevant




September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   37
•        Are You Blogging Enough?
•        Are You Engaging Enough Socially?
•        Are You Creating Offers that Convert?
•        Are You Nurturing Your Leads with Email?
•        Are You Closing the Loop with Tracking?


                     Creating good content is hard –
                          make it work for you.


    September 2012    Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   38
POLL #3
                            Why Magento?

September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   39
Questions? Contact Us
         info@groovecommece.com | (888) 924-1951




September 2012   Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business   40

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[Webinar September 2012] Inbound Marketing: Defining Your Online Strategy to Generate More Business

  • 1. Evolving eCommerce: INBOUND MARKETING: The Magento eCommerce Forum DEFINING YOUR ONLINE STRATEGY TO GENERATE MORE BUSINESS SEPTEMBER 2012
  • 2. Ethan Giffin Mack McGee CEO VP Sales & Marketing Groove Commerce Groove Commerce Panelist Host September 2012 Webinar | Magento Marketing: Defining Your Online Strategy to Generate More Business Inbound SEO 2
  • 3. Our goal is to bridge the gap between marketing and technology and deliver a user-friendly, high converting product to each one of our clients. www.groovecommerce.com Services include: 800.564.9826 • Website Design @GrooveCommerce • Magento Development & Integration • Inbound Marketing Services • Social Media Marketing • Pay Per Click Management • Search Engine Optimization • Email Marketing • Site Analysis • Conversion Consulting September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 3
  • 4. POLL #1 Why Magento? September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 4
  • 5. What is Inbound Marketing? • How Customer Behavior has Changed • The Elements of Inbound • Creating the Blueprint • Q&A September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 5
  • 6. Outbound Marketing = Where businesses push their outbound messages at consumers. Techniques include direct mail, telemarketing, radio and trade shows September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 6
  • 7. Inbound Marketing = A set of marketing strategies and techniques focused on pulling relevant prospects and customers towards a business and its products. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 7
  • 8. Blogging? Facebook? Twitter? Pinterest? LinkedIn? All the Stuff You’re Told to Do – September 2012 But Why? Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 8
  • 9. But Why? September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 9
  • 10. • Most people know WHAT they do • Some even know HOW they do it • Very few know WHY they do it -Simon Sinek “Start with Why” September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 10
  • 11. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 11
  • 12. SO HOW HAS CUSTOMER BEHAVIOR CHANGED? AKA “THE WHY” Why Magento? September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 12
  • 13. 78% of Internet users conduct product research online. 13
  • 14. 10.3 Billion searches are conducted every month on Google. 14 SOURCE: COMSCORE, AUGUST 2010
  • 15. of US consumers spend 1/3 three or more hours online every day. 15 SOURCE: THE MEDIA AUDIT, OCTOBER 2010
  • 16. US Internet users spend 3x more minutes on blogs & social networks than on email. = 1 MINUTE SOCIAL NETWORKS/BLOGS ONLINE EMAIL PORTALS VIDEOS/MOVIES GAMES SOURCE: THE NIELSEN COMPANY, NOVEMBER 2010
  • 17. SOURCE: MARKETING SHERPA, FEBRUARY 6, 2007
  • 18. Companies that blog get 55% more website visitors. 18 SOURCE: HUBSPOT, 2010
  • 19. 57% of businesses have acquired a customer through their company blog. 19 SOURCE: HUBSPOT, 2011
  • 22. POLL #2 Why Magento? September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 22
  • 23. THE ELEMENTS OF INBOUND Why Magento? September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 23
  • 24. Pay Per Click Search Engine Social Media Optimization Public Conversion Relations Optimization Blogging & Inbound Email Content Nurturing Strategy Marketing September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 24
  • 25. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 25
  • 26. Top of the Search Funnel Blogging Engine Pay Per Click Social Media Optimization (TOFU) Middle of Offers & Conversion Email the Funnel Calls to Optimization Nurturing Action (MOFU) Bottom of the Funnel Analytics Hubspot (BOFU) September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 26
  • 27. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 27
  • 28. Connect with your most loyal customers • Customer service opportunities • Additional channel for promotions and events • Increase traffic to your site • SEO benefits September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 28
  • 29. Increase conversion rates by: • Testing changes in copy, layout, & usability • Making easy for visitors to navigate • Appealing to different types of shoppers • Keeping customers moving through the funnel September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 29
  • 30. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 30
  • 31. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 31
  • 32. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 32
  • 33. Social Text goes Media Your here Contacts Database Marketing Automation SEO Content Creation Marketing Email & Text Analytics Landing Lead goes Pages Nurturing here September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 33
  • 34. CREATING THE INBOUND BLUEPRINT Why Magento? September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 34
  • 35. Goal Plan Challenges Timeline September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 35
  • 36. Monthly Visitors • Leads per Month • Conversion Rate • Marketing Qualified Leads • Email List Size • News Blogs / Comments • Facebook Likes / Shares • Twitter Followers / Retweets September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 36
  • 37. It depends – test test test • How often would you audience want to hear what you provide? • General rules of thumb • Blogs. 1-3x per week • Email. 1-2x per month, depending on quality and content • Social. 1+ per day – more is better, as long as it’s relevant September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 37
  • 38. Are You Blogging Enough? • Are You Engaging Enough Socially? • Are You Creating Offers that Convert? • Are You Nurturing Your Leads with Email? • Are You Closing the Loop with Tracking? Creating good content is hard – make it work for you. September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 38
  • 39. POLL #3 Why Magento? September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 39
  • 40. Questions? Contact Us info@groovecommece.com | (888) 924-1951 September 2012 Webinar | Inbound Marketing: Defining Your Online Strategy to Generate More Business 40

Editor's Notes

  1. http://pewinternet.org/Static-Pages/Trend-Data/Online-Activites-Total.aspxImage http://www.flickr.com/photos/mezdeathhead/By Mez Love
  2. Image: http://www.flickr.com/photos/st3f4n/By Stéfanhttp://www.comscore.com/Press_Events/Press_Releases/2010/9/comScore_Releases_August_2010_U.S._Search_Engine_RankingscomScore Explicit Core Search Share Report*August 2010 vs. July 2010 Total U.S. – Home/Work/University LocationsSource: comScore qSearch
  3. Image http://www.flickr.com/photos/nicholasjon/10039285/sizes/o/By nicholasjonhttp://totalaccess.emarketer.com/Chart.aspx?R=105978&dsNav=Ro:8,N:1064Chart Title: Time Spent per Day on the Internet According to US Consumers, Oct 2010 (% of respondents) Publication Date: January 12, 2011Topics:Internet UsageGeographies: North America> United StatesSources: The Media Audit
  4. http://totalaccess.emarketer.com/Chart.aspx?R=105504&dsNav=Ro:9,N:1064Chart Title: Top 5 Online Activities of US Internet Users, Ranked by Minutes Spent and Share of Time Spent Online, Nov 2010 (billions and % of total) Publication Date: January 11, 2011Topics:Internet UsageMedia ConsumptionSocial Network UsersGeographies: North America> United StatesSources: The Nielsen Company
  5. RESEARCH DATA: How B-to-B Buyers Use Search (Google Surprise, Plus 28 Tables & Charts) Feb 06, 2007http://www.marketingsherpa.com/content/?q=node/2568
  6. http://www.flickr.com/photos/profete/4940673783/sizes/l/By B.RomainSource: Data from over 1,500 small businesses - http://bit.ly/XDkQV
  7. Image http://www.flickr.com/photos/ngmmemuda/4166182931/sizes/l/By Juliana Coutinho
  8. http://www.flickr.com/photos/mait/3582113151/sizes/l/By Mait Jüriado
  9. Image http://www.flickr.com/photos/netzkobold/http://themetricsystem.rjmetrics.com/2010/01/26/new-data-on-twitters-users-and-engagement/RJMetrics January 26, 2010
  10. Social Media is no longer optional. Your presence needs to be strategic and integrated with your overall online marketing message. You need consistent, valuable content delivered daily, weekly.----- Meeting Notes (3/29/12 11:32) -----tie in to SEOSHOW WHAT WE DO.Social Media Impact on RevenueShow specifics - redesigned FB page show tweet
  11. ----- Meeting Notes (3/29/12 11:32) -----click tail - where mouse is spentpuzzle pieces - who shops your site and what experience are they having? id personnas?