ExpertDesk Seven provides a new user-friendly interface with dashboards for management. It allows users to create and manage incidents with an overview of the entire ticket, change management, and knowledge management which takes incident details like description, service, and CI to present matching knowledge and solutions. The customer portal provides customers an overview of calls and the ability to create calls.

1. An impression of ExpertDesk Seven

2. The ExpertDesk Start Panel

3. A new user friendly interface

4. Dashboards for management

5. Creating a call

6. The Incident Management

7. An overview of the entire ticket in one glance

8. The Change Management

9. Knowledge Management

10. Knowledge Management Knowledge management takes across incident details, like description, service and CI.

11. Knowledge Management Knowledge management takes across incident details, like description, service and CI. Matching knowledge is presented…..

12. Knowledge Management Knowledge management takes across incident details, like description, service and CI. Matching knowledge is presented….. and the solution or workarround can be selected.

13. The Customer Portal

14. Providing the customer an overview of calls

15. The customer can also create calls

16. Thank You