2. Product development strategy
• Stabilize current offerings and new
technologies.
• Developing a system solution not
individual products
• Feature enhancement in target
markets
Orlando Moreno
3. Product development strategy
• Customized integration with partners
• Two versions per year
(NiceUniverse delayed release)
Orlando Moreno
4. AMLO System - Feb 98
• NiceLog 8.0
• Non commercial
• NiceCLS 4.35
• In production
• Unified Applications
• Non commercial
• NiceLog 8.0
• Beta Test
Orlando Moreno
6. NiceUniverse 4.2 - Sep 99
• Auto deletion
• Monitor + ROD (voice and screen)
• Stand alone evaluator
• Mixed environment
• Screen capture enhancements
Orlando Moreno
7. NiceLog 8.1 system - Oct 99
• NiceLog 8.1
• NiceCLS 8.1
• Unified applications 8.1
Orlando Moreno
8. NiceLog 8.1
• More Input channels (up to 224
channels per unit)
• New Archiving Design (+MO & AIT)
and more disk space
• Active E1/T1 playback
• Passive Lucent Extension Recording
• Talking Clock
Orlando Moreno
10. Unified applications
• One Application Suite of Systems
with or without NiceCLS
• New (Microsoft compliant) Look-
and-Feel
• Multi-CLS Query
• Monitor Application
• Send Voice Playbacks via Email
• Better outputMoreno
Orlando
management
11. NiceUniverse 4.5 - Dec 99
• Call schedule per week/month
• Scoring and reporting enhancments
• Bulk time recording
• Multi Screen Logger Support
• Basic archiving
• Win 98 Support
Orlando Moreno
13. NiceLog 8.5
• New Hardware Architecture
• CTI based Selective Archiving
• External Logging (EMC type
solutions)
• Maintenance and Installation Features
• More Active/Passive digital set
recording
• Improved API
• VoIP (H.323) Playback
Orlando Moreno
14. NiceCLS 8.5
• Call path support
• Audio tester
• Additional CTI drivers
• Scheduling enhancments
• Cradel to grave
• Media liabrary
Orlando Moreno
15. Unified applications
• MS-Outlook Integration
• Web based Query
• Enhanced reporting
• Enhanced Installation tools
• BIT and Reports via Email
Orlando Moreno
16. NiceUniverse 5.0 - Q2 2000
• System Archiving
• Internet applications
• Single box system
• Customer survey
• WFM enhancments
• Minimize SQL requirements
Orlando Moreno
17. Nice products Release Forecast
NU 5.0
NU 45
NU 42
NL 8.5
NU 4.1
NL 8.1
NL 80
AMLO
Feb-99 May-99 Aug-99 Nov-99 Feb-00 May-00
Orlando Moreno