This document provides a summary of a presentation on using Web 2.0 tools to improve library services and management. It lists 10 tips for using tools like blogs, wikis, Twitter, Google apps, and more to better connect with patrons, share information, and evaluate services. These tips range from setting up a library blog and Twitter account to tracking usage analytics and listing events on community calendars.

1. Better Living Through Web 2.0 Sponsored by the Library Administration & Management Section of the New York Library Association Management

2. Listen to Chuck “ If you're not on this wave you will be crushed by it. ” Charles R. McClure , Francis Eppes Professor of Information Studies and Director of the Information Use Management and Policy Institute at the School of Information Studies, Florida State University

3. What is Web 2.0? Communicate Interact Share Create Publish

4. http://www.wordle.net/

5. This is what 2.0 means. Jessica Hagy Indexed www.thisisindexed.com August 14, 2008

7. Frank & Rebekkah ’ s Top Ten Tips & Tools for 2008

8. #1: Sustainability “ We talk a lot about the new and the beautiful. But answer me this: how many abandoned and dead library blogs are on the web? How many no-longer-updated library MySpace profiles are there?” - Sarah Houghton-Jan, June 29 th , 2008 http:// librarianinblack.typepad.com

11. #2: Make the Tool Work For You

14. Local History Wiki

16. Google Calendar

20. Kinderhook Memorial Library

21. Directions to the Library

31. Fish4Info.org Genesee Valley Board of Cooperative Educational Services

34. Solicit Feedback

35. The “ Conversation Prism ” Created by Brian Solis

36. “ Book Barn Promo” http://marlborolibrary.org/wordpress/index.php?paged=3

37. Pulling It All Together

39. [ http:// www.google.com /analytics/ ]

41. Resource from Today’s Session: Coming in 2009: LAMSCOM http:// lamscom.wordpress.com / : http:// delicious.com /LAMS_NYLA http:// esnips.com/web/bettermanagement