Catalog Price 2009 Eur S2

Software and
IT Consulting Company

2009
C ATA L O G
Offshore -
Nearshore
Outsourcing

SERVICES
&
PRICE LIST
Designed by Anne Le Saux

IN EUR

Prime contractors

Orléans, Paris, Frankfurt, Bucharest, Brasov, Iasi, Sibiu, Chisinau, Hanoi

local + low cost = right cost

www.pentalog.com

2009 service and price list

cost = ri
low gh
l+

tc
l o ca

ost
VIETNAM

HANOI

PARIS FRANCFORT
PARIS FRANCFORT
ORLÉANS
ORLÉANS
KIEV
CHISINAU
CHISINAU
SIBIU
SIBIU

BRASOV
BRASOV
IASI
IASI

BUCAREST
BUCAREST

Pentalog High Tech is a leading IT
engineering and software develop-
ment service company on the
European market.
Pentalog High Tech’s offices are
located in France (Orléans), in
Germany (Frankfurt), in Romania
(Bucharest, Brasov, Iasi, Sibiu), the
Republic of Moldova (Chisinau) and
Vietnam (Hanoi).
The company has 400 employees
as of 31/08/2009.

PENTALOG HIGH TECH: Centre d’innovation - 16 rue Léonard de Vinci - 45100 ORLEANS - FRANCE Tel.: +332 38 25 30 30 - e-mail: ht_en@pentalog.com

October 2009 www.pentalog.com 2/19

Summary
>

Locations ............................................................................................................................................................. page 4

Information System Development ............................................................................................................... page 6

Business Intelligence....................................................................................................................................... page 8

IT Infrastructure Management....................................................................................................................... page 10

Network and Telecom Infrastructure ........................................................................................................... page 12

Managed Hosting Services ............................................................................................................................ page 14

Embedded Systems.......................................................................................................................................... page 16

Business Process Outsourcing ..................................................................................................................... page 18

Client references
ORANGE ROMANIA • ALTADIS - IMPERIAL TOBACCO GROUP • FRANCE TELECOM • TELEPERFORMANCE • DMAILER •
LEFEBVRE SOFTWARE • APTALYS • ISIOM • CORONIS - ELSTER GROUP • LEROY SOMER • MR.BRICOLAGE • PARROT •
LOXAM • INTEGRAF • MICHELIN • HITACHI • LEXMARK INTERNATIONAL • GROUPE SOCIETE GENERALE • PHILIPS •
BRD • MODUSLINK • ACTICALL • GOUT • VIVENDI • QCM FRANCE • LOWENDAL GROUP • CREAKTION GENERATIONS •
CIGMA • DE RHINS • DGA • GCL • OSEO • METRO FRANCE • PFIZER • HAULOTTE GROUP • CERIB • ALSTEF AUTOMATION •
AFNOR • APA IT • RONA •SKF • ECIRCLE • EXPERIAN • BULGARIAN STATE • CETIOM • RASSINOUX • GRAPHISOFT •
SEPHORA • MAROC TELECOM • THALES • OSB AG • EUROPEAN UNION • CITYVOX • VALEO • AXIOHM • MAGDEBOURG •
MASTERFOODS • DIONEX SOFTRON • BERRANG • AZ PNEUS • QUELLE LA SOURCE • AIR LIQUIDE • INTERFABA •
GROUPAMA • GROUPE ACCOR • DIRICKS • COLAS RAIL • WIRECOM TECHNOLOGIES • VODAFONE • DATA SYSTEM •
AGREN GROUPE EMERAUDE • HORS ANTENNE • UNIVERSITY OF ORLEANS • EMI - VIRGIN MUSIC •
ST-ERICSSON • LABEO • MEILLEUR MOBILE • MONAKEA • JUWI MACMILLAN • IN-VOICE TECHNOLOGY •

2009 Catalog www.pentalog.com 3/19

Locations

Local + Low Cost = Right Cost
Since 1999 Pentalog High Tech has been implementing an
effective service offer based upon the right mix of local, nearshore PARIS FRANKFURT
and offshore services, and thus adapting to the customer’s ORLEANS
specific needs.
CHISINAU
All our locations are chosen to ensure our clients the most suitable SIBIU
solutions offering the highest levels of competitiveness and
service quality. BRASOV
IASI

BUCHAREST
Depending on the nature of their projects and their objectives, these
locations allow our customers to rely on human resources either on
their own site or offsite.
Brasov, Bucharest, Iasi, Sibiu and Chisinau are part of a low-cost-
oriented organization for remote application management as well as
fixed-price or time and material development projects.
Finally, Pentalog High Tech recently chose Vietnam as a new offshore location. Vietnam is probably the most competitive country in the
world in terms of quality-price ratio and follows the business concept of “extreme low cost” capacity.

Local sites in Western Europe
> Orléans (France): 29 employees as of 31/08/09

The headquarters of Pentalog High Tech is located in Orléans,
120 km south of Paris with 25 developers, project managers
and project directors.
Orléans is a two hour drive from Charles de Gaulle airport,
one hour from Orly airport and one hour from the Paris railway
stations.

> Frankfurt (Germany): 2 employees as of 31/08/09

In 2008 Pentalog High Tech opened a sales office in the European financial capital of Frankfurt.
This branch, Pentalog Deutschland GmbH will lead Pentalog High Tech's expansion into the German-
speaking area, in accordance with the head office's international development strategy.

Low-cost-oriented branches
> Brasov (Romania): 109 employees as of
31/08/09

Brasov is the head-office of Pentalog High Tech's
Romanian and Moldovan Offshore Business Unit
and is located 160 km north of Bucharest. Visit our premises
on www.pentalog.com,
"ﬁrm" menu and
Brasov has 312 000 inhabitants, and can be then "contact"
reached within a 2,5 hour flight from most Western
European capital cities, followed by a 2 hour drive
from the Bucharest airport.


Locations

> Bucharest (Romania): 45 employees as of 31/08/09

Bucharest is Romania’s capital city and has a population of 2 million
inhabitants. There are many daily flights (2,5 hours) between major
European cities and Bucharest.
This branch is focusing on the local market and international time &
material contracts.

> Iasi (Romania): 50 employees as of 31/08/09

Iasi is located 410 km from Bucharest and has a population of
348 000 inhabitants.
It is Romania’s second biggest city and is situated close to the border
with the Republic of Moldova, 130 km from our Chisinau premises.
Iasi enjoys a direct flight connection with Bucharest, Vienna and
Germany (planned for 2009).

> Sibiu (Romania): 45 employees as of 31/08/09 Visit our oﬀshore
IT services company
Sibiu is Transylvania’s second largest city with 170 000 on Pentalog TV
inhabitants. It is one of the most prosperous cities of
Romania.
The Sibiu branch is focusing on Embedded System projects
and employs German-speaking developers and project
managers. Sibiu can be reached by plane with direct flights
from Munich, Stuttgart, Düsseldorf and Vienna.

> Chisinau (Republic of Moldova): 95 employees as of
31/08/09

Chisinau is Moldova’s capital city and has a population of 750 000
inhabitants. The city can be reached from western European cities
with one stop connections to Vienna, Bucharest, Prague, and
Budapest.
Pentalog High Tech is the second biggest IT Company in the country.
This office operates one of the group’s largest platforms (about
1 000 m²) and is Pentalog High Tech’s only branch to offer 3 types
of services: IT is Software services, Embedded System development
and BPO.

> Hanoi (Vietnam): 25 employees as of 31/08/09

Hanoi is Vietnam’s capital city with a population of over 3 million inhabitants.
Vietnam is the 150th member of the World Trade Organisation (WTO). There are several direct flights a
week between Hanoi and major European cities.
Jet lag: + 5h in summer, + 6h in the winter (Paris time).
The city enjoys a booming economy and attracts a lot of foreign investors.


Information System Development

Historically, software engineering has been Pentalog High Tech’s first service
to be offered. Always on top of the latest technologies, Pentalog High Tech
supports companies in the evolution of their information systems, working on the
following technologies:
> Web
> Client/server

Offshore - Nearshore Fixed Price Contracts & Dedicated Teams
Services are provided from our offshore sites in Romania, Moldova or Vietnam,
within two types of agreements, in the euro or dollar zone:
> Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts:
• Onsite staffing: our consultants are based in the client's premises.
• Remote staffing: our services are provided remotely.
• Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team
leader. Billing is based upon employee time, reports are provided weekly or monthly.
> Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of
the project and delivery time.
Dedicated team (ADR) *
Net rates in EUR per day Offshore fixed price (ADR) * Romania
Vietnam
and Moldova
Service description < 50 50 - 200 > 200 duration duration
man days man days man days > 3 months > 3 months
Custom application development - 255 225 180 100
Design and development of web sites - 255 225 170 90
Design and development of intranet and extranet sites - 255 225 180 100
Device and software testing - 255 225 170 80
TPM: Third Party Maintenance - 255 225 180 80
TPV: Third Party Validation - 255 225 180 80
* ADR: net average daily rate in EUR.
Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.Please, note that prices are subject to
modification at any time without prior notice. Only customised quotations are legally binding.

Success stories
> ALTADIS: development of an application for sales
and shop management
Pentalog was entrusted by Strator – Altadis Group with the development of a new
optimized application with additional functions for sales management (book shops,
tobacconists).
The goal is to create a software, named Gamme6, that has 2 sections:
• a Desktop application (heavy sales client) installed in the cash register in the
store (application developed by Strator)
• a Web Strator application (light management client) installed on a Strator
server in an Altadis environment available via Internet, like a Web application
(developed by Pentalog)
These 2 applications will exchange information on the same database, by using Web Services.
The software will be available via the shop and mobile systems, like PDA for example.
The Pentalog team will increase in size during the project. Different teams will be working on 3 offshore sites: Iasi (Romania), Chisinau
(Republic of Moldova) and Hanoi (Vietnam).
Period: Starting December 2008
Technical environment: JAVA Technologies, JavaScript, JSF (JavaServer Faces), Junit, Eclipse, Maven, PostGreSQL, Jboss, Hibernate
Team size: 40 people


Information System Development

> Technical skills
• Web environment: HTML, Java (J2EE, EJB, Servlets, Applets, JSP), ASP.NET (VB,
C#), PHP, Silverlight, Flash, Citrix…
• Client/server: Visual Basic, Visual C++, .NET environment (VB, C#), Access, Oracle
Applications, PowerBuilder, VBA, Delphi
• Datebases: Oracle, SQL Server, DB2, MySQL, PostGreSQL…
• Modelling and dedicated development environments: UML, Rational, Eclipse, Visual
Studio, Dreamweaver MX, application servers (JBoss, Websphere, WebLogic…)…
+ Testing environments, online communication and project management tools

Offshore - Nearshore Time & Material Contracts
Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or
dollar zone:
• Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader.
Billing is based upon employee time, reports are provided weekly or monthly.
> Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the
project and delivery time.
Net rates in EUR per day Remote time & material Remote time & material Remote time & material
Romania (E zone) Moldova ($ zone) Vietnam ($ zone)
Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior * Junior * Intermediate * Senior *
Technical and functional consultant - 310 370 - 280 340 - - -
Java, .NET developer 145 180 220 115 165 200 70 100 130
PHP developer 140 170 220 115 150 200 70 90 120
Project manager 180 220 250 160 200 230 100 150 190
Project Director - 290 340 - 270 310 - 210 260
Architect 230 320 370 205 290 340 145 180 240
Analyst 200 250 285 180 235 255 110 190 210
Technical or functional writer 150 200 240 135 180 220 90 110 140
Tester 120 145 175 115 135 160 50 75 110
Test Manager 170 210 240 160 200 230 95 130 160
Web designer 110 140 180 100 150 175 50 90 125
DBA 200 250 320 175 215 260 - - -
* Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more

Profile examples
Roxana C.
Jean-Paul L.
PROJECT MANAGER
PROJECT DIRECTOR APPLICATION TESTER
Have a look at
their CVs and at our
success stories on
Dan D. Alexandru A..
www.pentalog.com!
PROJECT MANAGER - DEVELOPER ENGINEER - DEVELOPER

Mihai B.
Ludovic B.
ENGINEER - DEVELOPER
PROJECT DIRECTOR - DEVELOPER
TEAM LEADER

Alexandra S. Cristina B.
ENGINEER - DEVELOPER ENGINEER - DEVELOPER


Business Intelligence

For the past 15 years, Pentalog High Tech has provided its customers with technical support
and project management services for the development and integration of decision support
systems: extraction, processing, analysis, exploitation, and input into data warehouses and
datamarts.
Our consultants have had the opportunity to specialize in various sectors such as
telecommunications, credit, leasing services, call centres, and the agri-food industry.
Their daily tasks included the analysis of business processes, data collection and integration,
the conception and administration of ROLAP data warehouses and and the integration of
web-based restitution tools.

Services are provided from our offshore sites in Romania or Moldova within two types of agreements, in the euro or dollar zone:

Net rate in EUR per day Remote time & material Romania (E zone) Remote time & material Moldova ($ zone)
Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior *
Reporting developer 170 230 290 160 190 250
ETL developer - database input 200 250 300 180 220 270
Decisional expert - Project manager 230 270 320 200 240 290
DBA 200 250 320 175 215 260

Dedicated team (ADR) * * Junior: less than 2 years experience
Net rate in EUR per day * Intermediate: 3-4 years experience
Service description period > 3 months (ADR) * Senior: 5 years experience and more
Reporting developer 275 Unless otherwise stated, all our prices are exclusive of travel
ETL developer - database feed 300 and accommodation expenses where applicable.Please, note
that prices are subject to modification at any time without
Request a free quotation with our price maker on http://www.pentalog.com prior notice. Only customised quotations are legally binding.

Business Intelligence service range
We offer 6 types of Business Intelligence services:
• Controlling data flow and production data input into the decision support
information system (data warehouse)
• Extracting data
• Transforming, homogenizing and analysing data
• Automating data extraction, generating digital dashboards
• Training and assisting users in exploiting datamarts or standardized reports
• Integrating data testitution tools
Their daily tasks include the analysis of business processes, data collection and integration, the conception and administration of
ROLAP data warehouses and and the integration of web-based restitution tools.

> Technical skills:
• Relational databases: Oracle 10 G, SQL Server 2008, Sybase version 11, MySQL 5, PostGreSQL 7 and 8
• Multidimensional databases: Hyperion Essbase 7 and 9
• E.T.L.: IBM DataStage 7 and 8, Oracle Warehouse Builder, Informatica Powercenter version 8
• Report editors: Business Objects version 6 and XI, IBM Cognos, Open Studio Talend 3
• Decision Suite: Pentaho, SpagoBi



Success stories

> Loxam: creation of an Oracle database

Since 2002, Pentalog High Tech has taken on several tasks for Loxam (the European
leader in construction equipment rental services):
• Developing ETL procedures in PL/SQL and Sunopsis for infocentre data input.
• Checking database input and access through Business Objects and
Webintelligence.
• Drafting specifications in the field of Marketing, Management Control, Accountancy.
• Creating Business Objects universes in these fields.
• Drafting specifications and creating Business Objects reports in these fields.
• Setting up the data infocentre for the application for overseas subsidiaries.
• In charge of the infocentre maintenance.
• Assisting the project director in development.
• In charge of Business Objects and Webintelligence user support.
• Business Objects administration: incident management, access and user rights
management.
• Analysis of a production data integration application.

Pentalog High Tech also studied and anlyzed the data of Loxam Germany’s information system in order to integrate them into the group’s
infocentre. Data extraction and integration processes were established to allow for a standardized data model.

Contract period: since October 2002
Technical environment: Oracle, Business Objects, PL/SQL, Sunopsis

Profile examples

Bogdan P.
BUSINESS OBJECTS - ORACLE
ENGINEER - DEVELOPER SENIOR
PL/SQL - DELPHI
DECISION SUPPORT Check our
proﬁles on
Christine H.
BUSINESS OBJECTS SPECIALIST www.pentalog.com
ENGINEER - DEVELOPER SENIOR
SUNOPSIS - ORACLE
DECISION SUPPORT

Ludovic G. HYPERION - ORACLE
INTERMEDIATE
ENGINEER - DEVELOPER BUSINESS OBJECTS

Sébastien L. DECISIONAL EXPERT - ETL
SENIOR
IS ARCHITECT - PRODUCTION ORACLE - UNIX


IT Infrastructure Management

Today companies can entrust subcontractors with the management of the
whole or part of their information system.
The IT facilities management services Pentalog High Tech offers its cutomers
are more than just a transfer of their information system and should rather be
considered as a partnerschip.
Our facilities management services can be combined with our hosting services.

Offshore - Nearshore services
dollar zone:
Service description Net rates in EUR comments
Level 0: Web trouble ticketing 50 E/month
option 1: + mutualized telephone "Pentalog High Tech support" 100 E/month + cost of surcharged
option 2: + dedicated telephone "Customer support" 150 E/month calls (E 0,34/minute)
+ commissioning costs 210 E
Level 1: Supervision services - follow-up of simple procedures 240 E/day
Level 2: Administration services - trouble ticket system (pack of 50 tickets) 500 E/pack
option 1: stand-by duty - ticket regime (pack of 10 tickets) 150 E/pack
option 2: stand-by duty - full availability on request
Level 3: Expertise service 800 E/day
Project manager for IT facilities management follow-up 470 E/day
Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.
Please, note that prices are subject to modification at any time without prior notice. Only personalised quotations are legally binding.

Success stories
> Haulotte Romania: remote supervision of system resources

The Haulotte group is a worldwide leading manufacturer of lifting and loading
equipments (aerial lifts, telescopic lift trucks, self-propelled cranes, back-hoe
loaders).
Since February 2008, the Haulotte group has assigned to Pentalog High Tech the
supervision of its industrial unit’s information system based in Romania. The goal of this
unit is to increase the company’s production capacities.
Pentalog High Tech is in charge of the following tasks:
• Resolution of users’ requests for intervention (resources access, technical
dysfunction)
• Resources supervision (workstations, servers, printers, network equipment…)
• Controlling of automatic tasks
• Daily, weekly, monthly reporting
• Proposals for architecture evolution and optimization
Contract period: since February 2008
Technical environment: Linux, Windows XP, Windows 2003 Server, Active Directory
Average team size: 2 persons


IT Infrastructure Management

The IT Infrastructure Management is composed of 4 levels:

> Level 0: Incident collection and dispatch
Requests and incidents are reported in the incident monitoring tool. A ticket Preparation phase

3 months
number is allocated to each new entry in order to ensure better
follow-up. Start-up
meeting
Each incident is then assigned to a team member to be processed. Every

FOLLOW-UP AND REPORTING
change linked to an incident is historized: allocation, follow-up notes, …

2 months
> Level 1: Supervision / Setting up and exploitation Escalation phase

Supervision consists in the follow-up of the supervision tool and Competence
transfer
programmed logs reading in the system. The aim is to detect incidents and
describe them in the management tool (category, criticity, transfer to
another level). This supervision can lead to the execution of simple
procedures such as account creation, resolution of known incidents. The simple
Operational phase
procedures have to be defined with the client.

N months
Service flow
> Level 2: Administration / Support
Administration consists in analyzing and resolving unknown incidents
(not managed on the supervision level), writing simple and complex procedures
resulting from this resolution (when possible) and apply them if need be.
Support corresponds to parameterizing services and installation as well as
migration tasks.
Reversibility phase
> Level 3: Expert

4 months
Competence
At this level, operators are in charge of resolving incidents that cannot be transfer
processed at the lower levels. They also carry out audits, studies and consulting
missions.

Services offered level 0 level 1 level 2 level 3

User hotLine (incident collection) X

IT service support X X X

User computing equipment X X X X

Infrastructure supervision X X

Core infrastructure X X X

Messaging system administration X X

Maintenance and operation services X X X X

Web hosting services X X X

Profile examples
Call us on
++33 2 38 25 30 30
Vlad P.
WINDOWS - UNIX JUNIOR to get a customized
SYSTEM ENGINEER - ADMINISTRATOR
quotation

Iancu S.
UNIX - LINUX - WINDOWS INTERMEDIATE

Alin F.


Network and Telecom Infrastructure
Infrastructure, réseaux et télécoms

Pentalog High Tech has set up a range of services aiming at assisting
companies whatever their needs and the development level of their network and
telecommunication infrastructure may be.
Network quality is essential to increase the value of a company’s information
system assets (datawarehouse, business software package, custom
applications, groupware... ).

dollar zone:
Remote time & material Remote time & material
Net rates in EUR per day Moldova ($ zone)
Romania (E zone)
Service description
Junior * Intermediate * Senior * Junior * Intermediate * Senior *
Network system audit / Consulting 250 320 370 225 290 330
Server configuration: Windows network administrator 130 185 270 115 165 250
Server configuration: Unix network administrator 140 190 270 115 165 250
Workstation configuration: Network technician 120 160 200 110 140 180
DBA 200 250 320 175 215 260

Offshore - Nearshore Training
Pentalog High Tech offers custom made training programmes on Windows NT, Windows Server, Novell Netware, HP UNIX, Solaris,
SCO, Linux, AIX, 3Com, Cisco Routers, IBM, Administration Notes, Exchange.

Success stories
> Lexmark: Oracle DBA

Lexmark entrusted Pentalog High Tech with the administration and optimization of its Oracle customer database, which gathers all
necessary production data to manage the activities of all the Lexmark call centres in Europe.
Since 2005, Pentalog High Tech has also taken on the administration of all the company’s Oracle databases in Europe.
Pentalog High Tech is in charge if the following tasks and their daily follow-up:
• Implementing backup plans
Send us your
• Setting up a reporting database request, we will
• Ensuring the availability of the whole production environment answer immediately!

• Updating the datawarehouse environment
• Maintaining certain applications linked to the Oracle database
• Advising the technical team
Contract period: since November 2001
Technical environment: Oracle, Solaris


Network and Telecom Infrastructure

Offshore - Nearshore Fixed Price Contracts
dollar zone:
• Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader.
Billing is based upon employee time, reports are provided weekly or monthly.

Net rates in EUR per day Offshore fixed price (ADR) *
Service description < 50 man days 50 to 300 man days > 300 man days
Network system audit / Consulting 500 425 360
Server configuration: Windows network administrator 230 195 170
Server configuration: Unix network administrator 230 195 170
Workstation configuration: Network technician 170 145 125
DBA 350 310 290

Profile examples

Adrian G.
WINDOWS - LINUX INTERMEDIATE
SYSTEM ADMINISTRATOR - ENGINEER

Alin F.

Have a look at
Catalin C. UNIX - LINUX - WINDOWS their CVs and at our
INTERMEDIATE
SYSTEM ADMINISTRATOR - ENGINEER ORACLE - APACHE success stories on
www.pentalog.com!

Constantin S. WINDOWS - LINUX - SQL
JUNIOR
SYSTEM ADMINISTRATOR - ENGINEER SERVER

Cristian P.
UNIX - LINUX - WINDOWS JUNIOR

Iancu S.

2009 Catalog www.pentalog.com
www.pentalog.com 13/19
6/18

Managed Hosting Services

Pentalog High Tech offers high bandwidth hosting solutions.
We can host high added value services: online databases, streaming contents,
documentary search engines, e-commerce websites, online catalogs, mailing-list
servers, electronic document management, collaborative extranet, etc.
Our hosting services can be combined with our IT facilities management services.

Description
The platform ist hosted in a hosting room where there are numerous national and international telecom operators. Our platform is
fitted out with network equipment (firewall, switches) around a blade centre-based architecture. This ensures high evolution capacities
so as to be able to integrate new hosting services.
This platform is the core of our infrastructure. The infrastructure supervision and monitoring team is located on several sites to ensure
redundancy. These sites are connected to our Data Centre through other access means (Operator VPN).

Services offered
The following services are systematically included in our hosting offers:
• Backup copies of website resources (files and data) for a period of 20 days
• Supervision and monitoring of resources to ensure permanent availability
• Security services for resources
• A 99,8% availability rate beyond planned actions

Security
Regarding security Pentalog High Tech offers the following garantees:

• Double Internet connexion through two providers, optical fibre connection (voice, xDSL)
• Secured access to equipements (multiple biometrical controls)
• Secured environment (incident, hydrometry, temperature)
• Electrical security (uninterruptible power supply)
• Internet access through redundant firewall

Hosting solutions
Pentalog High Tech can offer several types of hosting solutions. We adapt to each specific need in the lifecycle of a business tool.
The hosting solutions we offer differ according to the lifecycle stage of your tool (launch, escalation, etc.) and of course according to
the criticity level and the control objectives of the client’s technical team.
Pentalog High Tech also offers high availability solutions for critical applications.
The following table presents the various hosting levels we offer.

Net rates in
Service
Description EUR per
level
month
The application is deployed on a mutualized physical server that also hosts other applications. The
from
Mutualized client does not have advanced access to the platform but only front-end access (PhpMyAdmin,
E 20
FTP).
The application is deployed on a platform on which the client has complete access to the system.
from
Virtualized The operating system is virtualized with others on a mutualized physical platform (VMWare,
E 50
Microsoft Virtual Server, XEN).

The situation is the same as for a virtualized platform but the operating system is installed on the
Dedicated upon request
physical machine.

Thanks to our equipment and location we can set up a fully stand-alone platform offering
Stand-alone dedicated access to servers and to all network resources. The client benefits from an infrastructure upon request
that meets many different needs.


Managed Hosting Services

Services and rates
Service access
Net rates in EUR Monthly lease
costs
Server hosting (per unit) 75 E 100 E
Secured Mbps 70 E 50 E Call us on
++33 2 38 25 30 30
Virtual machine (Linux)* 50 E 100 E to get a customized
quotation
Virtual machine (Windows)* 70 E 100 E
Website hosting (mutualized) 20 E 50 E
Blade hosting 70 E 50 E
Blade leasing upon request upon request
Price per hosted Gb 10 E -

* Virtual machine: 512 Mb memory, 10 Gb hard disk, 10 Gb traffic

Application services
Our competences in application technologies include among others:
• Operating systems: Windows 2003, Linux
• Application servers: ASP.NET, PHP, Mambo/Joomla, Tomcat, JBoss
• Presentation servers: TSE / Citrix
• Databases: MySQL, PostGreSQL
• Other services: electronic messaging, electronic document management, e-commerce
• PCBX-IP (Asterik) …
Pentalog High Tech offers monthly lease-based Microsoft solutions as a
service (SaaS). SQL Server, SharePoint, Dynamics are examples of possible
solutions.
Please, do not hesitate to contact us for other specific needs.

Optional services
We are also able to cover various additional needs:
• Window backup extension
• Backup provisioning
• Setting up of an operator VPN
(xDSL) or dedicated VPN (IPSEC,
SSL) to ensure totally secured
exchanges
• Integration of advanced services for
synchronisation with the client’s
information system
• Integration of the physical servers
provided by the client
• Additional resources for planned
activity peaks
• Application management
• Video streaming
• Redundant platform on our two
remote sites (France and Romania)
to ensure high level of availability.


Embedded Systems

Pentalog High Tech offers R&D outsourcing services on several levels:
• Participation in the functional description of a product or subsystem
• Prototyping
• Industrialization
• Development
This service range is based on various available skills in several fields of
activities (aeronautical and aerospace engineering, multimedia and
communications, energy, telecommunications).

Embedded Systems offer
Pentalog is able to support you from the conception/modelling stage until validation testing of products in real conditions:
• Detailed study and drafting of requirements (in English, French)
• Detailed functional analysis
• 2D/3D design and modelling (AutoCAD, Catia…) of products, subsystems or architectural elements
• Electronics design (hardware)
• Embedded system programming (Assembler, C/C++, ARM…)
• Design and development of management systems connected to products (Java, databases, .NET, C++…)
• Validation testing
• Testing in real conditions
• Solution roll-out
• Maintenance of embedded systems

dollar zone:
Net rates in EUR per day Remote time & material Remote time & material Remote time & material
Romania (E zone) Moldova ($ zone) Vietnam ($ zone)
Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior * Junior * Intermediate * Senior *
Chip design 190 270 330 160 235 280 90 140 220
Validation testing 80 125 155 75 110 145 45 70 100
Embedded system developer 180 250 310 150 220 270 90 150 190
Project manager 220 275 400 200 250 380 110 170 210

Profile examples Have a look at
their CVs and at our
success stories on
Catalin P. Victor B. www.pentalog.com!
VALIDATION ENGINEER PROJECT MANAGER - DEVELOPER

Ion P. Zoltan R.
PROJECT MANAGER - DEVELOPER PROJECT MANAGER - DEVELOPER


Embedded Systems

Success stories

> Parrot: functional validation of Bluetooth products, development of
testing tools and embedded applications

Parrot is specialized in technologies using voice recognition and signal proces-
sing for embedded and mobile applications, and is a leading company in the field
of Bluetooth® communication devices.
Parrot is quoted on Eurolist (Euronext) and holds 25% of the global market
shares and 50% in Europe.
Pentalog Technology, the offshore R&D subsidiray based in Brasov, is in charge
of quality assurance for Parrot’s Bluetooth solutions.
The team performs industrialized tests on the whole range of Parrot’s cellar
equipment, automotive and audio systems and ensures Bluetooth compatibility between those products and latest generation mobile
phones.
The assignment started with a team of 3 persons in January 2007, which now includes 25 members who are in charge of the following
tasks:
• Mass testing of prototypes before product launch. The results of these
tests are published on Parrot’s website.
• Random robustness testing to check the products’
reliability and extreme handling capabilities
• Testing new prototypes in order to reach a high level
of stability before starting mass tests
• Developing the flashing tool allowing to install software
versions on different products
• Developing several Mass Storage solutions using USB stacks
Contract period: since January 2007
Technical environment: specific Parrot products, latest
generation mobile phones

> ST-ERICSSON: embedded system development in the field of mobile telephony

Pentalog Technology (a 50/50 joint-venture with Ausy) has signed a big contract with the semiconductor manufacturer
ST-ERICSSON.
Pentalog Technology provides embedded system development services for mobile telephony. 40 engineers will be involved in this project
by the end of 2009.
ST-NXP WIRELESS is merging with Ericsson Mobile Platforms in order to offer complete mobile platforms to the main mobile phone
manufacturers.

> Technologies used:
• Langages: Assembler, Embedded C, C, C++, Java
• Processeurs: ARM7 and ARM9
• Monitors / real time kernels: VxWorks, pSOS, Nucleus, ThreadX, Linux
• Windows Operating Systems: Windows CE, Windows XPE
• Tools: Assembler, compiler, linker/locater, profiler (Open source or
Business versions). Tornado, GNU, Eclipse, Microsoft Visual Studio, ARM
Developpers Suite
• SDK/Toolkits/Libraries: business or Open Source license
• Debug Tool: T32
• Electric measurement and digital signal processing tools
• Telecom: GSM, GPRS, EDGE
• Audio codecs: AMR, MP3, WMA, PCM, WAV
• Protocols: IP, TCP, UDP, L2M.


Business Process Outsourcing

Pentalog High Tech designed an exclusive outsourcing mehtodology for
companies’ functional processes such as: desktop publishing, graphic
design, web design, calls and contact management, accountancy, content
management.

Offshore - Nearshore Time & Material contracts
Services are provided from our offshore sites in Romania, Moldova or
Vietnam, within two types of agreements, in the euro or dollar zone:

Net rate in EUR per day Remote Time & Material Romania (E zone) Remote Time & Material Moldova ($ zone)
Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior *
DTP, computer graphics 80 110 140 70 100 125
Graphic design, corporate identity 110 140 170 100 125 155
Multimedia - Webmaster 100 120 140 90 110 125
Call Centre (incoming calls) 70 90 130 60 80 120
Call Centre (outgoing calls - data qualification) 70 90 130 60 80 120
Call Centre (outgoing calls - prospection) 100 130 160 90 120 145
Administration (data entry and processing) 70 90 120 60 80 110
Web Marketing 65 85 125 55 75 115
BPO team superviser 105 145 160 85 110 140
BPO project manager 175 195 235 155 175 210
Web Designer 110 140 170 100 125 155
Translations between E 0,052 and 0,19/word between E 0,052 and 0,19/word

Net rates in EUR per day Offshore fixed price (ADR) * Dedicated team (ADR) *

Service description < 50 man days 50 - 300 man days > 300 man days duration > 3 months (ADR)

DTP, computer graphics 220 170 140 90
Graphic design, corporate identity 250 200 170 115
Multimedia - Webmaster 240 210 180 105
Call Centre (incoming calls) 200 160 140 80
Call Centre (outgoing calls - data qualification) 220 160 140 80
Call Centre (outgoing calls - prospection) 240 170 140 90
Administration (data entry and processing) 220 160 140 80
Web marketing 200 155 130 80
Request a free quotation with our price maker on http://www.pentalog.com



Business Process Outsourcing

> Fields of competences:
• DTP - computer graphics - web design: thanks to our experience in DTP and
content production we can create web- and paper-based documents (catalogs,
product sheets, technical design, plans, 2D, 3D, computer-mediated communication,
corporate identity, graphic charter, logos, etc.)
• Web Marketing: these services include database creation, management and updating,
conception of marketing campaigns, creation of newsletters, launch of e-mailing
campaigns, web tracking services, web traffic follow-up and reporting.
• Call Center: we offer phone answering services such as customer service, technical
support, hotline, switchboard, message taking, and outgoing call services for
recruitment, advertisement, quality surveys, prospection, appointments setting,
business leads generation, etc.
• Administration - Accountancy - Finance: Pentalog High Tech offers various
services such as account reconciliation, bills entry, management of accounts payable,
supervision of payments, data entry, file processing, etc.

Profile examples

Are you planning to
Adrian O. Rodica L.
outsource a process?
BPO PROJECT MANAGER BPO PROJECT MANAGER Call us on
++33 2 38 25 30 30

Sergiu R.
Irina S.
COMPUTER GRAPHIC DESIGNER -
CALL CENTER AGENT
BPO - DTP

Tatiana M. Cristina G.
CALL CENTER AGENT CALL CENTER AGENT

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Catalog Price 2009 Eur S2

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