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Understanding Your Emotional bank account

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This little illustration of a concept that is extremely hard for some people to understand, but once you get it. The world opens up for you

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Understanding Your Emotional bank account

  1. 1. Emotional Bank Account Dr. Stephen R. Covey Created By Sompong Yusoontorn
  2. 2. An Emotional Bank Account is a metaphor that describes the amount of trust that's been built up in a relationship. It's the feeling of safeness you have with another human being!!!
  3. 3. There are 2 sides like the financial bank account + Deposit - Withdrawal The quality of relationship is depended on which side you have invested more!!!
  4. 4. If A make deposits into an Emotional Bank Account with B through courtesy, kindness, honesty, and keeping A's commitments to B, He builds up a Reserve TRUST INCREASE!!!
  5. 5. If A have a habit of showing discourtesy, disrespect, overreacting, ignoring B, becoming arbitrary, betraying B's trust, threatening B, A's Emotional Bank Account is Overdrawn TRUST DECREASE!!!
  6. 6. It depends on what you choose Reserve Or Overdrawn "If only I had stopped to think about it, I never would have reacted that way!" Be careful of what you do. If you do things you later regret, you will soon think…
  7. 7. There are so many ways to add your Reserve into people’s emotional bank account, one best way is not to add Withdrawal too soon. I have a shortcut for you. That is… NOT TO HURT PEOPLE’S FEELING
  8. 8. It's possible to develop a habit of learning to Pause and Give wiser responses
  9. 9. Covey said, “I have a friend who makes a powerful proactive choice every day. She always takes a minute to think about the members of her family” and what they are doing inside the house
  10. 10. She says to herself, “My family is the most enjoyable, the most pleasant, the most important part of my life. I'm going to go into my home…” and feel and communicate my love for them
  11. 11. When she entered the house, she saw her little son Brenton emptied a one - and-a-half-gallon jug of water from the fridge-most of it onto the kitchen floor. Her initial reaction had been to yell at him. Instead, she stopped herself and said patiently, Brenton, What were you trying to do?
  12. 12. "I was trying to be a helping man, Mom," I washed the dishes for you.
  13. 13. She asked, "Well, honey, why did you use the water from the fridge? "I couldn't reach the water from the sink."
  14. 14. She suggest, “But how about this? What if you came and got me and I helped you move a chair in front of the kitchen sink so you could do the work there?” “Good Idea, mom”
  15. 15. No matter what the situation, there are always things you can choose to do. You can choose… NOT TO HURT PEOPLE’S FEELING
  16. 16. Covey promised to take Cynthia, her young daughter, with him on a business trip to San Francisco. Cynthia thought, “I was dying with anticipation!!!” “I was so excited! After Dad's meetings, we planned to go to Chinatown for dinner, see a movie, take a ride on a trolley car, then go back to our hotel room for hot fudge sundaes from room service.”
  17. 17. The day finally arrived. The hours dragged by as I waited at the hotel. Finally, at 6:30 p.m., Dad returned with a dear friend and influential business acquaintance. My heart sank as this man said, “I'm so delighted to have you here, Stephen. Tonight, Lois and I would like to take you to the wharf for a seafood dinner, and then you must see the view from our house.”
  18. 18. Gosh, Bill, I'd love to, but this is a special time with my daughter. We've already got it planned to the minute. I will never forget the feeling I had when Dad said,
  19. 19. We did absolutely everything we had planned. I don't think any young girl ever loved her father as much as I loved mine that night!!!
  20. 20. No matter what the situation, there are always things you can choose to do. You can choose… NOT TO HURT PEOPLE’S FEELING
  21. 21. Trust being re-built and restored, and new relationship will be born Think of how you can restore trust in the relationship. Make a commitment to start making deposits that matter most to that person, and do it. You can find…
  22. 22. It’s what keeps relationship strong. Enjoy the adventure!!! Reach out to someone today with whom you have a strained relationship. Make a deposit in their Emotional Bank Account and commit to continuing the deposits.
  23. 23. Thank You Very Much Sompong Yusoontorn "The most important thing you’ll ever do is… In the four walls of your own home.