A presentation given during 2008 Women's Leadership Week at Case Western Reserve University to share etiquette tips related to email and meetings.

1. Heidi A. Cool - University Marketing and Communications

2. Etiquette in General Etiquette is a code that governs the expectations of social behavior, according to the contemporary conventional norm within a society, social class, or group. Etiquette is not just for extravagant meals at the country club. It’s for every day life.

3. Manners allow us to put others at ease. While a lack thereof can have the opposite effect. These "polite" rules are designed to smooth interactions between individuals in class, at the office, in meetings, over e-mail and in any social situation.

4. Saving Face Saving someone's face or dignity involves using maneuvers or holding one's reactions to give the other party a way to exit the situation with minimal discomfort or harm to their dignity. Allow others to save face in meetings, negotiations and other points of potential conflict.

7. Share Your Ideas At the meeting Meetings give you the opportunity to let higher-ups know how insightful you can be.

8. Tread carefully if other’s are off-base. At the meeting What seems obviously inane to you may seem brilliant to someone else... Temper your reactions to allow everyone to save face.

11. E-mail Etiquette Format and signatures leave a first impression Make it work for you - not against you.

14. E-mail is too easy Some e-mails may cause frustration or anger. Don’t respond immediately. Take your time. Let it wait a day.

15. E-mail is too quick It takes little time to make a mistake. It takes a long time to get over it.

16. Google Mail Goggles Create a strategy for responding to awkward messages.

17. Do not forward spam, chain-letters or misinformation people may think you’re irresponsible, or they may act on the message you’ve sent

18. Additional Resources http://blog.case.edu/webdev/etiquette.html Listen Think Respect Before you speak or type Heidi A. Cool - University Marketing and Communications