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Alcatel-Lucent  Enterprise IP Communication Solutions
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction Alcatel-Lucent OmniPCX Enterprise
Architecture Back-up Com Server IP phone Analog  Phone FAX SIP Phone Digital  Phone 3 rd  party PABX Management  Console Application Server IP Softphone DECT Com Server Media  Gateway PSTN Media  Gateway Public Network Network Infrastructure
Alcatel-lucent OmniPCX Enterprise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Extension Type Terminal s IP Phone IP Softphone Digital WiFi Phone DECT SIP/H323 Analog Fax
Topology
Reliability ,[object Object],LAN ,[object Object],[object Object],[object Object],[object Object],[object Object],Spatial mirroring over the LAN
Intelligent Networking IP WAN HQ ISDN PSTN Branch Small Branch Very Small Branch H323 terminal/ SIP Terminal Media Gateway IP Reflexes IP Telephony Fiber ,[object Object],[object Object],[object Object],[object Object]
One platform for a variety of profiles ,[object Object],[object Object],[object Object],[object Object],[object Object],PSTN ISDN IP LAN/WAN network Remote shelve Media gateway Media gateway TDM network Hybrid architecture pocket of convergence PSTN ISDN Remote shelf TDM network Traditional voice  architecture Traditional Telephony Hybrid Environment Pure IP Telephony IP LAN/WAN network PSTN ISDN Appliance server Media  gateways IP centric  architecture Edge Switch Access Switch
OmniPCX Enterprise :  Interoperability with Legacy PBX Legacy PABX  Q-SIG ,[object Object],[object Object],[object Object],[object Object],H323 OmniPCX Enterprise Media Gateway SIP FXO/FXS DPNSS Analog Tie lines E&M
Handset Option
1x20 character display   2 directions navigator Direct access to repertory HandsFree (on 4018) Mute key Redial key Direct access to maibox 6 programmable keys 2 ethernet ports (4018 only) Alcatel  OmniDesktop  :  4008/4018 3-  Smith  K evin
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Alcatel  OmniDesktop  :  4028
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Alcatel  OmniDesktop  :  4038
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Alcatel  OmniDesktop  :  4068
Accessories
Alcatel-Lucent OmniTouch 4125 Compact Conferencing Module adds ,[object Object],[object Object],[object Object],[object Object],[object Object]
Alcatel-Lucent OmniTouch 4135 IP Conference Phone    ,[object Object],[object Object],[object Object],[object Object]
IP Touch characteristics: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
  IP Desktop Softphone ,[object Object],[object Object],Call by name and dialing are  performed via PC key board
IP Touch terminal OmniPCX  Enterprise XML API server (including PRS) XML IP Touch application Internet/Intranet Business Application server XML allows external applications to be integrated into our IP Touch terminals
IP Touch Caller Display IP Touch Doorcam IP Touch Alarm  Broadcast Display a fire alarm message with a map of the nearest exits   IP Touch Messenger Adjust the heating and light in room
[object Object],[object Object],[object Object],[object Object],[object Object],Fixed Mobile Convergence : Cellular Extension Dual Mode Phone ,[object Object],[object Object],VoWLAN Phone Access point Mobility DECT Phone DECT Base Station
  Attendant solutions  :  4059 IP ,[object Object],[object Object],[object Object],[object Object],(BLF option) ABC A Protocol Voice USB link 4059 USB Keyboard 4059 application IP desktop softphone
OmniPCX Enterprise Features
Available Feature
Call by Name ,[object Object],[object Object]
Text Messaging ,[object Object],[object Object],[object Object],[object Object]
Voice guide ,[object Object],[object Object]
ARS ,[object Object],[object Object]
Manager/Assistant ,[object Object],[object Object],Filtering:  e.g., filter all the calls; filter all the calls except those in a predefined list; filter outside calls only . If a manager has several assistants, the manager can apply a specific scenario to each one.   Discreet listen-in:  manager monitor a conversation between his assistant and a caller (on a screened line). In this case, the manager's microphone is deactivated and the assistant is informed by a message displayed on the screen. The manager can take the call at any time. Text messaging with immediate display:  An assistant can send a short text message to a manager whose line is busy. For example, the manager can be informed of a person’s arrival for his or her next meeting. The message is displayed directly on the manager's screen without any intervention by the manager.    Absence notification:  With this feature, an assistant has a specific key to indicate his/her presence or absence to the manager(s).    Speed dial number : Even when the "forwarding" mode is activated, the assistant can reach the manager by dialing a speed dial number.
OmniPCX Enterprise Application
Integrated Voice Mail : OmniMessage 4645 ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],OmniVista 4760 Network Management System ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Large Contact Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Embedded Call Center ,[object Object],[object Object],[object Object],Midsize Contact Center ,[object Object],[object Object],[object Object],Contact Center
OmniTouch Contact Center Standard Edition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Resources Mutual-aid Dissuasion Waiting room Pilots Queues Routing Distribution Contact Qualification
OmniTouch Contact Center Premium Edition ,[object Object],[object Object],[object Object],[object Object],[object Object],Interaction History Contact  Information Communications Toolbar
OmniGenesys Contact Center OmniGenesys : based on world reknowned CC solution provider, Genesys Labs USA
Innovative  user experience Adaptive  to your needs Consistent  User Interface My Instant Communicator: the enterprise real-time communications pillar One Number Services Telephony Services Messaging Services Teamwork Services Unified Communication
Proposed Solution for  Bakrie Brother
Proposed Capacity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],24 Months Hardware Warranty
Thank You

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Alcatel lucent eterprise solution bakrie brother

  • 1. Alcatel-Lucent Enterprise IP Communication Solutions
  • 2.
  • 4. Architecture Back-up Com Server IP phone Analog Phone FAX SIP Phone Digital Phone 3 rd party PABX Management Console Application Server IP Softphone DECT Com Server Media Gateway PSTN Media Gateway Public Network Network Infrastructure
  • 5.
  • 6.
  • 8.
  • 9.
  • 10.
  • 11.
  • 13. 1x20 character display 2 directions navigator Direct access to repertory HandsFree (on 4018) Mute key Redial key Direct access to maibox 6 programmable keys 2 ethernet ports (4018 only) Alcatel OmniDesktop : 4008/4018 3- Smith K evin
  • 14.
  • 15.
  • 16.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. IP Touch terminal OmniPCX Enterprise XML API server (including PRS) XML IP Touch application Internet/Intranet Business Application server XML allows external applications to be integrated into our IP Touch terminals
  • 23. IP Touch Caller Display IP Touch Doorcam IP Touch Alarm Broadcast Display a fire alarm message with a map of the nearest exits IP Touch Messenger Adjust the heating and light in room
  • 24.
  • 25.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44. OmniGenesys Contact Center OmniGenesys : based on world reknowned CC solution provider, Genesys Labs USA
  • 45. Innovative user experience Adaptive to your needs Consistent User Interface My Instant Communicator: the enterprise real-time communications pillar One Number Services Telephony Services Messaging Services Teamwork Services Unified Communication
  • 46. Proposed Solution for Bakrie Brother
  • 47.

Notas del editor

  1. The Alcatel OmniPCX Enterprise also provides a high level of security and reliability. One of the main enhancements integrated is Spatial Mirroring over corporate Network. This Mirroring allows the installation of two servers (one main and one back up) to improve availability of the solution. This redundancy can be done by placing both servers into two different locations . Then in case of physical problems (fire, floods or other disasters), the back up server is able to maintain operations. The switch is fully transparent for users, even for those in communication.
  2. In order to be more accurate, when speaking about Voice over IP, it is necessary to distinguish the four possibilities of the INT-IP. The first one is for IP Trunking: interconnection of Call Servers over an IP network.(Either OmniPCX’s or H323 compliant IP-PCX) The second one is IP telephony: provision of the necessary services for IP telephony such as signaling, voice guidance, and peer-to-peer switching handling voice calls on the IP network. The third case is the Media Gateway connection. Last but not least, the INT-IP provides the gateway function so that calls outside the IP cloud, e.g. PSTN, ISDN can be made. All these features are provided simultaneously by the same INT-IP up to 60 channels.
  3. The Alcatel OmniPCX Enterprise adapts to customer profiles. It provides solutions for traditional architectures for full IP configurations, for hybrid IP/TDM configurations.
  4. In order to interconnect a legacy telephony environment with an IP network, it is possible to use Alcatel OmniPCX Enterprise capabilities. The OmniPCX Enterprise provides all the legacy interfaces et protocols such as: E&M, DPNSS, DC5A, Q-SIG etc, The level of features depends upon the protocol used. It ranges from basic call avec E&M to a more elaborated feature avec Q-SIG.
  5. Contact center link – Business Transformation Complete line of contact center Voice centric ACD : SMS integration Mid size multimedia : usability Genesys improvement – dynamic contact center – real time optimization of workforce mgmt – dynamic response to dynamic customer calling Pushing the agent to expedite calls when high queue / overflow to IVR Push to do cross selling and increase call duration on the other hand Launch outbound campaign when time free
  6. If you go to the second side of your goody, you can see that customers won’t have any pains providing you and us are able to provide them with Fast Answers, 1st Call Resolution, Personalized Service, Live Support and Self Help.
  7. If you go to the second side of your goody, you can see that customers won’t have any pains providing you and us are able to provide them with Fast Answers, 1st Call Resolution, Personalized Service, Live Support and Self Help.