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QM-015-Introduction to Statistical Quality Control

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Introduction to Statistical Quality Control, 5 th edition Douglas C. Montgomery Arizona State University
 
 
Learning Objectives
1-1 Definitions and Meaning of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
This is a modern definition of quality
The Transmission Example
[object Object],[object Object]
1-1.2 Terminology
Terminology cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1-2. History of Quality Improvement
 
 
 
 
Production process inputs and outputs Process x 1 x 2 x p z 1 z 2 z q Output product
Statistical Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
A factorial experiment with three factors
 
[object Object],[object Object],[object Object],[object Object]
 
 
 
1-4.1 Quality Philosophies and Management Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming ,[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Points ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
14 Points cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object],Note that the 14 points are about change
Deming’s Deadly Diseases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Joseph M. Juran ,[object Object],[object Object],[object Object],[object Object]
The Juran Trilogy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some of the Other “Gurus” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Management (TQM) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Total Quality Management (TQM) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Systems and Standards
[object Object]
 
The Malcolm Baldrige National Quality Award ,[object Object],[object Object]
 
 
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus of Six Sigma is on Process Improvement with an Emphasis on Achieving Significant Business Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Why “Quality Improvement” is Important: A Simple Example ,[object Object],[object Object]
Six Sigma Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Commercial Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Makes it Work? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Process Improvement Triad: DFSS, Lean, and DMAIC OVERALL PROGRAMS LEAN Variation Reduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Lean Lead-time Capable DMAIC ELIMINATE WASTE, IMPROVE CYCLE TIME DESIGN PREDICTIVE QUALITY INTO PRODUCTS ELIMINATE DEFECTS, REDUCE VARIABILITY DFSS Robust ,[object Object],[object Object],[object Object],[object Object],Design for Six Sigma The “I” in DMAIC may become DFSS
DFSS Matches Customer Needs with Capability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DFSS enhances product design methods.
Lean Focuses on Waste Elimination ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DMAIC Solves Problems by Using Six Sigma Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11
Six Sigma ,[object Object]
Quality Costs
Legal Aspects of Quality ,[object Object],[object Object],[object Object],[object Object]
Implementing Quality Improvement ,[object Object],[object Object],[object Object]
 
Learning Objectives

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