The document discusses the key principles and characteristics of youth-friendly health services (YFS). Some of the main points covered include: YFS should be accessible, acceptable and appropriate for young people. They must be delivered at the right place, time, price and style to be acceptable. They should also be equitable and reach vulnerable youth. The fundamental principles of YFS are that they respect youth's unique needs and rights. They also take a holistic approach and involve youth participation. The characteristics of effective YFS include having youth-friendly policies, procedures, providers, facilities and comprehensive, high-quality services. Community involvement and youth participation in planning are also important.

1. Hari Prasad Kaphle
Pokhara University

2. Youth friendly services

3. Youth friendly services
 YFS represent an approach, which brings together the
qualities that young people demand, with the high
standards that have to be achieved in the best public
services.
 Such services are accessible, acceptable and
appropriate for young people.

4. Youth friendly services
 They are in the right place, at the right time, at the
right price (free where necessary) and delivered in the
right style to be acceptable to young people.
 They are equitable and do not discriminate against
gender, ethnicity, religion, disability, social status or
any other reason.

5. Youth friendly services
 They reach to those who are most vulnerable and those
who lack services.
 Comprehensive because they deliver an essential
package of services
 Effective because they are delivered by trained and
motivated health care providers

6. Fundamental principles of YES

7. Fundamental principles of YES
 Every young person is unique, and has different needs
for health information and services based on a range of
factors that include their age, race, gender, culture, life
experiences, social situation, and physical or mental
disability;
 The youth have inherent sexual and reproductive
rights, including the right to a full range of
reproductive health services;

8. Fundamental principles of YES
 Gender inequities and differences that characterize the
social, cultural and economic lives of the youth
influence their health and development;
 The health needs of the youth are best addressed by a
holistic approach that takes cognizance of their
physical, mental and social wellbeing;

9. Fundamental principles of YES
 The management of youth SRH needs includes the
promotion of healthy development, the prevention of
SRH problems, as well as the response to specific SRH
needs;
 Community support is critical to sustainable youth
health services and programmes;

10. Fundamental principles of YES
 Youth participation in the planning, development and
evaluation of services and programmes ensures that
their needs are addressed in an appropriate manner.

11. Strategies for Implementing YFS
 Service provider must see the person (the client) not
the problem
 Training and staff support
 Making the service facilities acceptable
 Confidentiality and Privacy
 Services that are acceptable to the local communities
 Involving youth

12. Characteristics of YFS
1. Youth friendly policies that:
 Fulfill the rights
 Address the special needs of different sectors of the
population
 Avoid discrimination
 Pay special attention to gender factors
 Guarantee privacy and confidentiality
 Ensure affordability to young people

13. Characteristics of YFS
2. Youth friendly procedures to facilitate:
 Easy and confidential registration of clients, retrieval
and storage of records
 Short waiting time and (where necessary) swift referral
 Consultation with or without an appointment

14. Characteristics of YFS
3. Youth friendly health care providers who are:
 Technically competent
 Have interpersonal and communication skills
 Motivated and supported
 Non-judgmental
 Devote adequate time to clients or patients
 Provide information and support to enable
adolescent’s voluntary and informed choices

15. Characteristics of YFS
4. Youth friendly support staff who are:
 Understanding and considerate, treating all youth
clients with equal care and respect
 Competent, motivated and well supported

16. Characteristics of YFS
5. Youth friendly health facilities that:
 Provide a safe environment at a convenient location
 Have convenient working hours
 Offer privacy and avoid stigma
 Provide information and education material

17. Characteristics of YFS
6. Youth involvement in planning, implementing and
evaluating YFS so that they become:
 Well informed about the services and their rights
 Encouraged to respect the rights of others
 Involved in service assessment and provision

18. Characteristics of YFS
7. Community involvement and dialogue to:
 Promote the value of SRH for youth
 Encourage parental and community support
8. Community based outreach and peer-to-peer services
to increase coverage and accessibility

19. Characteristics of YFS
9. Appropriate and comprehensive services that:
 Address each youth's physical, social and
psychological health and development needs
 Provide a comprehensive package of SRH care and
referral to other relevant services
 Do not carry out unnecessary procedures (i.e. doing
unnecessary pelvic exam)

20. Characteristics of YFS
10. Effective SRH services that are:
 Guided by evidence-based protocols
 Having equipment and supplies necessary to deliver
the essential SRH package
 Having a process of quality improvement

21. Characteristics of YFS
11. Efficient SRH services which have:
 Accurate data
 Monitoring and Evaluation System

22. Provider Characteristics

23. Provider Characteristics
 Staff trained in youth-friendly SRH
 All staffs demonstrate respect and concern for young
people
 Privacy and confidentiality are honored
 Adequate time is allocated for client and provider
interaction
 Peer counselors are available

24. Health Facility Characteristics

25. Health Facility Characteristics
 Separate space or special times set aside for young
clients
 Convenient hours for young people
 Convenient location
 Adequate space and sufficient privacy
 Comfortable surroundings

26. Program Design Characteristics

27. Program Design Characteristics
 Youth involvement in design and continuing feedback
 Drop-in clients welcomed and appointments arranged
rapidly
 No overcrowding and short waiting times
 Affordable fees
 Publicity and recruitment that inform and reassure
youth
 Boys and young men welcomed and served

28. Program Design Characteristics
 Opportunities exist to foster shared responsibility for
decision-making and contraception when young men
are present,
 Wide range of services and contraceptive methods
available
 Necessary referrals available

29. Other Characteristics
 Educational material available on site and to take
 Group discussions available
 Delay of pelvic examination and blood tests possible
 Alternative ways to access information, counseling,
and services

30. Other Characteristics

31. Thank You!