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Apply Design Thinking to enable Digital Business Transformation with SAP Intelligent Business Operations, powered by HANA

Apply Design Thinking to enable Digital Business Transformation with SAP Intelligent Business Operations, powered by HANA

Apply Design Thinking to enable Digital Business Transformation with SAP Intelligent Business Operations, powered by HANA

  1. 1. Apply Design Thinking to enable Digital Business Transformation with SAP Intelligent Business Operations, powered by HANA Dr. Harsh Jegadeesan Chief Product Owner Intelligent Business Operations SAP SE, Walldorf @harshjegadeesan
  2. 2. Business Scenario <Business Scenario Name> tagline
  3. 3. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 Shipment tracking fraud management disease management customer connect churn management sortiment management replenishment loan disbursement Big Process thinking leads to digital business transformation Big processes are end-to-end processes • Organizationally span across business departments, even business networks • Technically span multiple business systems • Generate large volumes of data at high velocity • Supports digital transformation and determine business success. Volume Velocity Variety Value
  4. 4. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Goal Phase Divergence & Convergence Mindset Creating Choices Making Choices Creating Choices Making Choices Understand the Problem Space Create the Solution Space Imagine the “ideal” Apply Design Thinking to “Big Processes” enable Digital Business Transformation Output
  5. 5. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 6 Overview: Design Thinking approach for Business Scenario Development Phases Activities 1. Identify Business Scenario 2. Define Business Scenario Canvas 1. Observe the process flow 2. Interview People in the process 3. Interview IT to understand technical landscape/ implementation 1. Create Process Map 2. Define Personas 3. Capture goals, KPIs, actions, business situations 4. Define IT architecture 1. Design click-through prototype of business scenario 1. Validate prototype with business users 2. Pilot project (optional) 1. Define project plan 2. Conduct realization workshop with IT to define data acquisition, interfaces etc. Output Business Scenario Canvas Process Map Personas Business Scenario specification IT Landscape (optional) Business Scenario Click-through Prototype Live Implementation Sign-offInterviews Photos/ Videos
  6. 6. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 8 Design Thinking approach for Business Scenario Development Scoping Phases Activities 1. Identify Business Scenario 2. Define Business Scenario Canvas Output Business Scenario Canvas
  7. 7. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 9 Business Scenario Canvas <Business Scenario Name> Vision Process People Pain Points Solutions write a high-level vision … describe the end-to-end process • target group 1: describe • target group 2: describe • challenge 1 • challenge 2 abridged
  8. 8. Business Scenario Canvas: <Business Scenario Name> Cost Structure/Drivers Return on Investment Process People Pain Points Solutions Technical SystemsVision
  9. 9. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 11 Design Thinking approach for Business Scenario Development 360° Research Phases Activities 1. Observe the process flow 2. Interview People in the process 3. Interview IT to understand technical landscape and implementation Output Interviews Photos/Videos
  10. 10. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 12 Design Thinking approach for Business Scenario Development Synthesis and Ideation Phases Activities 1. Define Personas 2. Create Process Map 3. Capture goals, KPIs, actions, business situations 4. Define IT architecture Output Process Map Personas Business Scenario specification IT Landscape (optional)
  11. 11. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 13 Business Scenario capturing the various facets of the Big Process end-to-end big process is running across SAP and non-SAP systems and represents the actual execution view of the process process metrics and KPIs phases and milestones capture the value-stream as business users understand the process in a simple linear model goal business situations actions tasks & checklists status classification cycle time, duration measures and KPIs, notifications on risky or violated KPIs the goal defines the business outcome business situations are threats or opportunities in operations drill-down to backend systems to take appropriate actions collaborative problem solving with tasks and checklists process status determination to cluster and act Process participants, operational managers, line-of-business users
  12. 12. Julia Bolt Operations Manager A direct report of a head of operations and is responsible to manage and support a particular business process. Works with her colleague (and sister) Julia. - is interested in important business situations and needs alerts on these events - needs end-to-end real-time visibility in order to react proactively (tasks, phone calls...) - is responsible and accountable to track and meet KPIs and SLAs Goals - Ensure all SLAs are met and there are no escalations - Manage process performance - Collaborate with colleagues and team to solve operational problems - Clear visibility in Processes and Operations - Manage operations across multiple devices – control tower monitors, PC or iPad - Pro-actively solve problems before they become escalations - Identify process weak spots and bottlenecks and optimize operations Background - Single. Eager to do well at her job because she hopes for promotion soon. She has a spotless apartment and good hygiene about separating work from home so that she can enjoy her evenings out with friends (often) with a clear conscience. But as soon as she’s in the tube on the way to work she checks her tablet to be prepared. Hates - leaving work with chaos on her desk -Canceling evenings out to cope with emergencies at work -Other people stealing her credit Loves - Spotting and dealing with problems before they occur - Improving processes. - New challenges.
  13. 13. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 15 Business Scenario Specification structured ideation by capturing all facets of a business scenario
  14. 14. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 16 Design Thinking approach for Business Scenario Development Prototyping Phases Activities Output 1. Design click-through prototype of business scenario Business Scenario Click-through Prototype
  15. 15. Omni-Channel Order Fulfillment Intelligence: Click through Prototype - The following slides help you to create a click through prototype of your business scenario - The slides are editable
  16. 16. Julia Bolt Job Title / Role: Operations Manager/Process Operator A direct report of a Process Owner and is responsible to manage and support a particular business process. Works with her colleague (and sister) Julia. • is interested in important business situations and needs alerts on these events • needs end-to-end real-time visibility in order to react proactively (tasks, phone calls...) • is responsible and accountable to track and meet KPIs and SLAs Hates • Leaving work with chaos on her desk • Canceling evenings out to cope with emergencies at work • Other people stealing her credit Loves • Spotting and dealing with problems before they occur • Improving processes. • New challenges.Background • Single. Eager to do well at her job because she hopes for promotion soon. She has a spotless apartment and good hygiene about separating work from home so that she can enjoy her evenings out with friends (often) with a clear conscience. But as soon as she’s in the tube on the way to work she checks her tablet to be prepared. Goal • clear visibility in processes and operations • ensure all SLAs are met and there are no escalations • pro-actively solve problems before they become escalations • manage process performance • identify process weak spots and bottlenecks and optimize operations • collaborate with colleagues and team to solve operational problems • manage operations across multiple devices – control tower monitors, PC or iPad
  17. 17. SPACE.ME My Workbox 25 Omni Channel O2C 39 Critical 95 Julia Bolt
  18. 18. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt
  19. 19. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT Julia Bolt Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Filter Search Order No Company Code Mode Warehouse Tracking No 3PL OK Customer
  20. 20. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT Julia Bolt Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Category Search All OK Platinum Gold
  21. 21. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT Julia Bolt Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Category Search All OK Platinum Gold
  22. 22. Omni Channel O2C Create Task Search Open Orders 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Total Orders Total Orders Total Orders Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 12 10 03 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 15%10 Filtered by Category (Gold) Days, Change 10 % Overall Approval Cycle Time Q3, 2014 93 Loss in Revenue Q3, 2014 Euros 350K Completed on Violation Q3, 2014 PAYMENT Total Orders 04 1 16 10 03 29 Julia Bolt
  23. 23. Omni Channel O2C Create Task Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Total Orders Total Orders Total Orders Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 31 24 18 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT Total Orders 22 19 Search in Orders 9 Julia Bolt
  24. 24. Search results No filters selected Search OPTION 2 Status Order number Customer Type Customer No Warehouse Processor 90000201 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 MP MP MP MP Tarun Tarun Tarun MP Tarun Tarun Tarun 90000202 90000203 90000204 90000205 90000206 90000207 90000208 90000209 90000210 New New Existing New Existing Existing Existing Existing New New New Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Category Gold Gold Gold Gold Platinum Platinum Platinum Platinum Platinum Platinum Platinum90000211 CM1478779 Create Task Julia Bolt
  25. 25. Omni Channel O2C Create Task Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Total Orders Total Orders Total Orders Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 31 24 18 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT Total Orders 22 19 Search Julia Bolt
  26. 26. Open orders Filtered by Status (on track) and Phase (New Order) OPTION 2 Status Order number Customer Type Customer No Warehouse Processor 90000201 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 90000202 90000204 90000205 90000206 90000207 90000208 90000209 90000210 Category Search CM147877990000203 Gold Gold Gold Gold Platinum Platinum Platinum Platinum Platinum Platinum Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr MP MP MP MP Tarun Tarun Tarun MP Tarun Tarun New New Existing New Existing Existing Existing Existing New New Create Task Julia Bolt
  27. 27. Open orders Filtered by Status (on track) and Phase (New Order) Search Create Task ATTRIBUTES Good Progress Status Sub-Status Company Code Customer Order No ON TRACK Julia Bolt
  28. 28. Open orders Filtered by Status (on track) and Phase (New Order) Search Create Task ATTRIBUTES MHIN Status Customer Order No Sub-Status Company Code MHADMHUK ON TRACK Good Progress MPKT Status: ON TRACK Sub Status: Good Progress Orders: 8 Filter Navigate to Orders Julia Bolt
  29. 29. Open orders Filtered by Status (on track) and Phase (New Order) Search Create Task ATTRIBUTES MHIN Status Customer Order No Sub-Status Company Code MHADMHUK ON TRACK Good Progress MPKT Status: ON TRACK Sub Status: Good Progress Orders: 8 Filter Navigate to Orders Julia Bolt
  30. 30. Open orders Filtered by Status (on track), Sub Status (Good Progress), Company Code (MPKT) and Phase (New Order) OPTION 2 Status Order number Customer Type Customer No Warehouse Processor 90000201 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 90000202 90000204 90000205 90000206 90000207 90000208 90000209 90000210 Category Search CM147877990000203 Gold Gold Gold Gold Platinum Platinum Platinum Platinum Platinum Platinum Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr MP MP MP MP Tarun Tarun Tarun MP Tarun Tarun New New Existing New Existing Existing Existing Existing New New Create Task Julia Bolt
  31. 31. Instance number 90000203 Create Task Reached Start of Payment on Jun 25, 2014, 5:30:00 AM which was planned to be reached on Jun 28, 2014 5:30:00 AM Sales order creation Warehouse PaymentDelivery Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM Complete start of payment by June 28, 2014 Target for Payment Enter task subject here DETAILS 86.3% TASKS Julia Bolt With 4 PhasesOption 1
  32. 32. Instance number 90000203 Create Task Sales order creation Warehouse PaymentDelivery Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM DETAILS 86.3% TASKS Julia Bolt Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM Complete end of delivery by June 22, 2014 Target for Delivery Enter task subject here With 4 PhasesOption 1
  33. 33. Instance number 90000203 Create Task Sales order creation Warehouse PaymentDelivery Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM DETAILS 86.3% TASKS Julia Bolt Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM Complete end of delivery by June 22, 2014 Target for Delivery Enter task subject here Target for Delivery Warehouse: This phase completed on time Start Date: 18 June, 2014 11:31 AM End Date: 23 June, 2014 11:31 AM Actual : 5 days Target : 8 days Responsible: Kelly With 4 PhasesOption 1
  34. 34. Instance number 90000203 Create Task Sales order creation Warehouse PaymentDelivery Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM DETAILS 86.3% TASKS Julia Bolt Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM Complete end of delivery by June 22, 2014 Target for Delivery Enter task subject here Target for Delivery Contact Card Kelly Protagonist Senior Deliverator Mobile: 0132-76541234 Work: 0468-75312468 Email: k.protagonist@cosanostra.com With 4 PhasesOption 1
  35. 35. Instance number 90000203 Create Task Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM DETAILS 86.3% TASKS Julia Bolt With 4 Phases Status Phase Milestone End Time Planned End Actual Time Sales Order Start Jul 4, 2014, 5:30:00 AMSales order creation Sales Order Sales Order End Warehouse Warehouse Start Delivery Delivery Start Delivery End Payment Payment Start Warehouse End Payment End Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM - - Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM 15 hrs 15 hrs Target Time 11 hrs 05 hrs - - - 20 hrs 18 hrs 21 hrs 15 hrs 15 hrs 05 hrs Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM 18 hrs 02 hrs 15 hrs 18 hrs 02 hrs Option 1
  36. 36. Instance number 90000203 Create Task Reached Start of Payment on Jun 25, 2014, 5:30:00 AM which was planned to be reached on Jun 28, 2014 5:30:00 AM Sales order creation ShippingWarehouse PaymentDelivery Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM Complete start of payment by June 28, 2014 Target for Payment Enter task subject here DETAILS 86.3% TASKS Julia Bolt With Additional Shipping phase Option 2
  37. 37. Instance number 90000203 Create Task Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM Complete end of delivery by June 22, 2014 Target for Delivery Enter task subject here DETAILS 86.3% TASKS Sales order creation ShippingWarehouse PaymentDelivery Julia Bolt With Additional Shipping phase Option 2
  38. 38. Instance number 90000203 Create Task Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM Sales order creation ShippingWarehouse PaymentDelivery Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM Complete end of delivery by June 22, 2014 Target for Delivery Enter task subject here DETAILS 86.3% Target for Delivery Shipping: This phase completed on time Start Date: 18 June, 2014 11:31 AM End Date: 23 June, 2014 11:31 AM Actual : 5 days Target : 8 days Responsible: Kelly TASKS Julia Bolt With Additional Shipping phase Option 2
  39. 39. Instance number 90000203 Create Task Reached End of Delivery on Jun 23, 2014, 5:30:00 AM which was planned to be reached on Jun 22, 2014 5:30:00 AM Track Progress Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM Complete end of delivery by June 22, 2014 Target for Delivery Enter task subject here DETAILS 86.3% Target for Delivery Contact Card Kelly Protagonist Senior Deliverator Mobile: 0132-76541234 Work: 0468-75312468 Email: k.protagonist@cosanostra.com TASKS Sales order creation ShippingWarehouse PaymentDelivery Julia Bolt With Additional Shipping phase Option 2
  40. 40. Instance number 90000203 Complete Instance by Jul 6, 2014, 5:30:00 AM Uncomfortably close to the target- Needs to complete in 3.6 Days STATUS INFORMATION Forecasted End Jul 6, 2014, 5:30:00 AM Planned End Jul 7, 2014, 5:30:00 AM Start Date Jul 4, 2014, 5:30:00 AM DETAILS 86.3% TASKS Track Progress Status Phase Milestone End Time Planned End Actual Time Sales Order Start Jul 4, 2014, 5:30:00 AMSales order creation Sales Order Sales Order End Warehouse Warehouse Start Delivery Delivery Start Delivery End Payment Payment Start Warehouse End Shipping Shipping Start Shipping End Payment End Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM - - Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM 15 hrs 15 hrs Target Time 11 hrs 05 hrs - - - 20 hrs 18 hrs 21 hrs 15 hrs 15 hrs 05 hrs 15 hrs Create Task Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM Jul 4, 2014, 5:30:00 AM 12 hrs 18 hrs 02 hrs 15 hrs 15 hrs 12 hrs 18 hrs 02 hrs Julia Bolt With Additional Shipping phase Option 2
  41. 41. Instance number 90000203 Create Task STATUS INFORMATION DETAILS TASKS ParticipantsRelated Data Order Number Order Type Description Date Status Total Cost ET67296449 Urgent …. August 20, 2015 Released 252.523865 MOSESBEDS Requester EMANUELAH Processor Julia Bolt
  42. 42. Instance number 90000203 STATUS INFORMATION DETAILS TASKS Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Create TaskAdd data Julia Bolt
  43. 43. Instance number 90000203 STATUS INFORMATION DETAILS TASKS Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Add dataCreate Task Julia Bolt Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg CancelSave
  44. 44. Instance number 90000203 STATUS INFORMATION DETAILS TASKS Create TaskAdd data Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Julia Bolt
  45. 45. Instance number 90000203 STATUS INFORMATION DETAILS TASKS Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Create TaskAdd data Julia Bolt Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight CancelSave
  46. 46. Instance number 90000203 STATUS INFORMATION DETAILS TASKS Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Related Shipments Tracking Number Destination Material Category Category Flight Number Arrival Flight Number Departure Value Volume Weight Lorum Ipsum Walldorf Material Category Td dfc342 jgt564 12345 0.3m 1.03 kg Related Carrier Type ID Start location End location Lorum Ipsum 12dtg Bangalore Walldorf Create TaskAdd data Julia Bolt
  47. 47. Instance number 90000203 Create Task STATUS INFORMATION DETAILS TASKS Enter task subject here Call Engineer Investigate Incident Julia Bolt
  48. 48. Instance number 90000203 Create Task STATUS INFORMATION DETAILS TASKS Enter task subject here Julia Bolt
  49. 49. Open shipments Filtered by Status (on track), Sub Status (Good Progress), Company Code (MPKT) and Phase (New Order) Search OPTION 2 Status Order number Customer Type Customer No Warehouse Processor 90000201 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 MP MP MP MP Tarun Tarun Tarun MP Tarun Tarun 90000202 90000203 90000204 90000205 90000206 90000207 90000208 90000209 90000210 New New Existing New Existing Existing Existing Existing New New Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Category Gold Gold Gold Gold Platinum Platinum Platinum Platinum Platinum Platinum Create Task Julia Bolt
  50. 50. Open shipments No filters selected Search OPTION 2 Status Order number Customer Type Customer No Warehouse Processor 90000201 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 MP MP MP MP Tarun Tarun Tarun MP Tarun Tarun Tarun 90000202 90000203 90000204 90000205 90000206 90000207 90000208 90000209 90000210 New New Existing New Existing Existing Existing Existing New New New Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Category Gold Gold Gold Gold Platinum Platinum Platinum Platinum Platinum Platinum Platinum90000211 CM1478779 Create Task Export as CSV Julia Bolt
  51. 51. Open shipments No filters selected Search OPTION 2 Status Order number Customer Type Customer No Warehouse Processor 90000201 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 MP MP MP MP Tarun Tarun Tarun MP Tarun Tarun Tarun 90000202 90000203 90000204 90000205 90000206 90000207 90000208 90000209 90000210 New New Existing New Existing Existing Existing Existing New New New Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Category Gold Gold Gold Gold Platinum Platinum Platinum Platinum Platinum Platinum Platinum90000211 CM1478779 Create Task Julia Bolt
  52. 52. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt
  53. 53. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Get Help Log Out Notification About Julia Bolt
  54. 54. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt Notification OK Cancel You can choose to receive notification via email for critical business situations Critical Business Situations Critical KPI Violations Relocation Procurement
  55. 55. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt
  56. 56. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt New task for Oder Fulfillment CancelCreate *Subject Description Enter the goal of your task Enter the task details. You can enter participants by prefixing their IDs with the @ character.
  57. 57. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt New task for Oder Fulfillment CancelCreate *Subject Description Enter the task details. You can enter participants by prefixing their IDs with the @ character. New Task
  58. 58. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 9 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Task created Julia Bolt
  59. 59. Tasks Create Task Status Priority Owner Creation date Modification date Due date Open Tarun 12/03/2014 17/9/2014 Open Alan Rickayzen 12/03/2014 17/9/2014 Open Alan Rickayzen 12/03/2014 17/9/2014 Open Open Alan Rickayzen 12/03/2014 17/9/2014 Open Open Alan Rickayzen Alan Rickayzen Alan Rickayzen 12/03/2014 12/03/2014 12/03/2014 17/9/2014 17/9/2014 17/9/2014 12/03/2014 Medium Medium Low Medium Medium High High OPEN COMPLETED Open Nivedita Ganjoo 12/03/2014High Subject New Task Task Subject Task Subject Task Subject Task Subject Task Subject Task Subject Task Subject Julia Bolt
  60. 60. Edit Long text description will be displayed here…Long text description will be displayed here………..Long text description will be displayed here…… Long text description will be displayed here…Long text description will be displayed here.. Long text description will be displayed here…………..Long text description will be displayed here…Long text description will be displayed here…….Long text description will be displayed here… Long text description will be displayed here… Long text description will be displayed here… Description New Task Jan 12,2015 Nivedita Ganjoo Sara O’ Connors sara@sap.com George Smith George.s@sap.com A J Alexandra Jones Jones.a@sap.com Status In Progress Priority High Due date Jan 15, 2015 Complete Sara O’ Connors: hello Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales. Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula. George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Reply Nov 18,2014, 12:12:24 PM A J Requests March 03 2013 Reply March 04 2013 Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Requests March 05 2013 George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Rejection March 07 2013 A J Post something here… Add participants Julia Bolt
  61. 61. New Task Long text description will be displayed here…Long text description will be displayed here………Long text description will be displayed here…… Long text description will be displayed here…Long text description will be displayed here.. Long text description will be displayed here…………..Long text description will be displayed here…Long text description will be displayed here. Long text description will be displayed here Long text description will be displayed here… Long text description will be displayed here… Description Subject New Task Jan 12,2015 Nivedita Ganjoo Status In Progress Priority Due date Low Jan 15,2015 Sara O’ Connors: hello Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales. Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula. George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Reply Nov 18,2014, 12:12:24 PM A J Requests March 03 2013 Reply March 04 2013 Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Requests March 05 2013 A J To add comments exit edit mode CancelSave Sara O’ Connors sara@sap.com George Smith George.s@sap.com A J Alexandra Jones Jones.a@sap.com Add participants Julia Bolt
  62. 62. Edit Long text description will be displayed here…Long text description will be displayed here………..Long text description will be displayed here…… Long text description will be displayed here…Long text description will be displayed here.. Long text description will be displayed here…………..Long text description will be displayed here…Long text description will be displayed here…….Long text description will be displayed here… Long text description will be displayed here… Long text description will be displayed here… Description New Task Jan 12,2015 Nivedita Ganjoo Status In Progress Priority High Due date Jan 15, 2015 Complete Sara O’ Connors sara@sap.com George Smith George.s@sap.com A J Alexandra Jones Jones.a@sap.com Sara O’ Connors: hello Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales. Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula. George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Reply Nov 18,2014, 12:12:24 PM A J Requests March 03 2013 Reply March 04 2013 Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Requests March 05 2013 George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Rejection March 07 2013 A J Post something here… Add participants Julia Bolt
  63. 63. Reopen Long text description will be displayed here…Long text description will be displayed here………..Long text description will be displayed here…… Long text description will be displayed here…Long text description will be displayed here.. Long text description will be displayed here…………..Long text description will be displayed here…Long text description will be displayed here…….Long text description will be displayed here… Long text description will be displayed here… Long text description will be displayed here… Description New Task Jan 12,2015 Nivedita Ganjoo Status In Progress Priority High Due date Jan 15, 2015 Confirm Sara O’ Connors sara@sap.com George Smith George.s@sap.com A J Alexandra Jones Jones.a@sap.com Sara O’ Connors: hello Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales. Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula. George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Reply Nov 18,2014, 12:12:24 PM A J Requests March 03 2013 Reply March 04 2013 Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Requests March 05 2013 George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Rejection March 07 2013 A J Post something here… Add participants Task Completed Julia Bolt
  64. 64. Long text description will be displayed here…Long text description will be displayed here………..Long text description will be displayed here…… Long text description will be displayed here…Long text description will be displayed here.. Long text description will be displayed here…………..Long text description will be displayed here…Long text description will be displayed here…….Long text description will be displayed here… Long text description will be displayed here… Long text description will be displayed here… Description New Task Jan 12,2015 Nivedita Ganjoo Status Confirmed Priority High Due date Jan 15, 2015 ReopenConfirm Sara O’ Connors sara@sap.com George Smith George.s@sap.com A J Alexandra Jones Jones.a@sap.com Sara O’ Connors: hello Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Maecenas ultricies risus non lectus placerat porttitor. Quisque nec metus lorem. Sed lacinia auctor turpis, at hendrerit arcu. Duis vitae tempor lorem. Mauris tristique leo quis nisl placerat sodales. Maecenas tristique, massa et lacinia pharetra, purus justo luctus est, sed interdum nibh dui ac odio. Nunc ut blandit ligula. George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Reply Nov 18,2014, 12:12:24 PM A J Requests March 03 2013 Reply March 04 2013 Alexandra Jones: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Cras vel lacus eu massa luctus lobortis. Nullam et nisi vitae nisi blandit faucibus. Requests March 05 2013 George Smith: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent venenatis euismod risus. Rejection March 07 2013 A J Post something here… Add participants Task Confirmed Julia Bolt
  65. 65. Tasks Create Task Status Priority Owner Creation date Modification date Due date Open Tarun 12/03/2014 17/9/2014 Open Alan Rickayzen 12/03/2014 17/9/2014 Open Alan Rickayzen 12/03/2014 17/9/2014 Open Open Alan Rickayzen 12/03/2014 17/9/2014 Open Open Alan Rickayzen Alan Rickayzen Alan Rickayzen 12/03/2014 12/03/2014 12/03/2014 17/9/2014 17/9/2014 17/9/2014 12/03/2014 Medium Medium Low Medium Medium High High OPEN COMPLETED Subject Task Subject Task Subject Task Subject Task Subject Task Subject Task Subject Task Subject Julia Bolt
  66. 66. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt
  67. 67. SubscribeCreate Task Actual Target Silver Gold Platinum 0 5 10 15 20 25 30 35 Category SelectView by Q3, 2014 20 Days Actual 30 Days Target 2 0 30 20 % Change No filters selected Cycle time Julia Bolt
  68. 68. SubscribeCreate Task Actual Target Silver Gold Platinum 0 5 10 15 20 25 30 35 Category SelectView by Q3, 2014 20 Days Actual 30 Days Target 2 0 30 20 % Change No filters selected View by Year Quarter Month CW Date Date Range Quarter Period Selector Cycle time Julia Bolt
  69. 69. SubscribeCreate Task Actual Target Silver Gold Platinum 0 5 10 15 20 25 30 35 Category SelectView by Q3, 2014 20 Days Actual 30 Days Target 2 0 30 20 % Change No filters selected Quarter View by Q1 Q2 Q3 Q4 Cycle time Julia Bolt
  70. 70. SubscribeCreate Task Actual Target Silver Gold Platinum 0 5 10 15 20 25 30 35 Category SelectView by Q2, Q3, 2014 34 Days Actual 40 Days Target 3 4 40 22 % Change No filters selected Cycle time Julia Bolt
  71. 71. Cycle time No filters selected Search OPTION 2 Status Order number Customer Type Customer No Warehouse Processor 90000201 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 CM1478779 MP MP MP MP Tarun Tarun Tarun MP Tarun Tarun Tarun 90000202 90000203 90000204 90000205 90000206 90000207 90000208 90000209 90000210 New New Existing New Existing Existing Existing Existing New New New Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Blr Category Gold Gold Gold Gold Platinum Platinum Platinum Platinum Platinum Platinum Platinum90000211 CM1478779 Create Task Julia Bolt
  72. 72. SubscribeCreate Task Actual Target Silver Gold Platinum 0 5 10 15 20 25 30 35 Category SelectView by Q2, Q3, 2014 34 Days Actual 40 Days Target 3 4 40 22 % Change No filters selected Cycle time Julia Bolt
  73. 73. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 2 Business Situations in Message popover Julia Bolt
  74. 74. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Business Situations in Message popover Days, Change 10 % Overall Approval Cycle Time Q3, 2014 Shipments, Change 110 % 113 2 All 1 1 Gary Hayes is already overloaded… System error 1 1 Julia Bolt
  75. 75. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Business Situations in Message popover Days, Change 10 % Overall Approval Cycle Time Q3, 2014 Shipments, Change 110 % 113 2 Gary Hayes is already overloaded with 5 work orders. Take action on this situation now This has a risk of not meeting the deadline to fix all the incidents. If possible, please assign some work orders to another service engineer Business Situations in Message popover Link that directs user new tab (not sure of this possibility with this control, checking on this) With this control we cannot have action buttons like Complete Julia Bolt
  76. 76. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Business Situations Julia Bolt
  77. 77. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Business SituationsBusiness Situations Business Situations (2) Gary Hayes is already overloaded with 5 work orders. Jan 12, 2015 11:21 am James is already overloaded with 12 work orders. Jan 11, 2015 11:21 am Julia Bolt
  78. 78. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Business Situations Julia Bolt Gary Hayes is already overloaded with 5 work orders. This has a risk of not meeting the deadline to fix all the incidents. If possible, please assign some work orders to another service engineer You can summarize your actions here… Find new service engineer CancelComplete
  79. 79. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Business Situations Business Situation completed Julia Bolt
  80. 80. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 System Error Julia Bolt
  81. 81. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 System Error System Error (1) You cannot access the attribute Metadata service as the required artifacts have not been generated Julia Bolt
  82. 82. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 System Error Julia Bolt Error Diagnosis OK You cannot access the attribute Metadata service as the required artifacts have not been generated System Response You cannot access the attribute Metadata service Procedure Contact your administration and request generation of the business scenario S19194945
  83. 83. Omni Channel O2C Create Task Search Open Orders 39 25 31 2:27:52 PM Open Orders by Phases SALES ORDER CREATION WAREHOUSE DELIVERY Completed on Time Q3, 2014 Cycle Time Q3, 2014 % Completed on Time Q3, 2014 Shipments, Change 110 % Shipments, Change 10 % Days, Change 30 % Completed on Time Q3, 2014 95 Days, Target 30 Tasks Q3, 2014 Overdue 4 8 122%20 No filters selected Days, Change 10 % Overall Approval Cycle Time Q3, 2014 113 Loss in Revenue Q3, 2014 Euros 550K Completed on Violation Q3, 2014 PAYMENT 19 Total Orders Total Orders Total Orders31 24 18 Total Orders 22 Julia Bolt
  84. 84. SPACE.ME My Workbox 25 Omni Channel O2C 39 Critical 95 Julia Bolt
  85. 85. My Workbox Status Priority Owner Creation date Modification date Due date Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open High Nitin Kumar 12/03/2014 17/9/2014 Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open Alan Rickayzen 12/03/2014 17/9/2014 Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open Low Open Medium Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open Medium Alan Rickayzen 12/03/2014 17/9/2014 High Create Task OPEN COMPLETED Open High Subject Please notify this arrangement.. Please notify this arrangement.. Please notify this arrangement.. Please notify this arrangement.. Please notify this Please notify this arrangement.. Please notify this Please notify this Please notify this arrangement.. Please notify this arrangement.. Julia Bolt
  86. 86. Notification Subject Dismiss Notification Description Created On Nov 21, 2104 Priority Low Long text description will be displayed here…Long text description will be displayed here………..Long text description will be displayed here…… Long text description will be displayed here…Long text description will be displayed here.. Long text description will be displayed here…………..Long text description will be displayed here…Long text description will be displayed here…….Long text description will be displayed here… Long text description will be displayed here… Long text description will be displayed here… Julia Bolt
  87. 87. My Workbox Status Priority Owner Creation date Modification date Due date Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open High Nitin Kumar 12/03/2014 17/9/2014 Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open Alan Rickayzen 12/03/2014 17/9/2014 Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open Low Open Medium Open Medium Alan Rickayzen 12/03/2014 17/9/2014 Open Medium Alan Rickayzen 12/03/2014 17/9/2014 High Create Task OPEN COMPLETED Subject Please notify this arrangement.. Please notify this arrangement.. Please notify this arrangement.. Please notify this arrangement.. Please notify thisPlease notify this arrangement.. Please notify this Please notify this Please notify this arrangement.. Please notify this arrangement.. Notification Dismissed Julia Bolt
  88. 88. SPACE.ME My Workbox 25 Omni Channel O2C 39 Critical 95 Julia Bolt
  89. 89. Lukas Glover Job Title / Role: IT Operations Lukas in part of the IT Operations team also called as the Basis team for legacy reasons. Lukas maintains the landscape for the project, on boards users and takes care of authorizations Goal • Create requests for the landscape (tenants/instances) on cloud or on premise • Create authorization policy and setup users and authorizations • Ensure that the system is running 24x7 without issues • Coordinate with the SAP Cloud team to successfully achieve goals
  90. 90. SPACE.ME Omni Channel O2C 39 Critical 95 Diagnosis Omni Channel O2C Administration 2 workflows missing Support Cockpit Configuration incomplete My Workbox 25 Scenarios Lukas Glover
  91. 91. Diagnosis Configurations HRF To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on the left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide. HWF To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on the left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide. XS Admin Tool - SQL Connection Maintenance XS Admin Tool - SQL Connection Maintenance Task Manager To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on the left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide. XS Admin Tool - SQL Connection Maintenance Generate Time Data To enable users to work with tasks, SAP Operational Process Intelligence requires a service connection configured in HANA. To correct detected issues, use the automatic functionality on the left or see the chapter "Setting Up Service Connection for Task Management" of the SAP Operational Process Intelligence Installation and Upgrade Guide. XS Admin Tool - SQL Connection Maintenance SMTP Configurations To enable e-mails to be sent, you have to maintain the XS SMTP Configuration. To correct detected issues, see the chapter "SMTP Configuration" of the SAP Operational Process Intelligence Installation and Upgrade Guide. XS Admin Tool - SQL Connection Maintenance Lukas Glover
  92. 92. Diagnosis SMTP Configuration To enable e-mails to be sent, you have to maintain the XS SMTP Configuration. To correct detected issues, see the chapter "SMTP Configuration" of the SAP Operational Process Intelligence Installation and Upgrade Guide. XS Admin Tool - SQL Connection Maintenance SMTP configuration not maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above No sender address maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above Jobs Correlation To correlate events into data that can be used by SAP Operational Process Intelligence, you have to schedule a job. To correct detected issues, use the automatic functionality on the left or see the chapter "Scheduling the Correlation Job" of the SAP Operational Process Intelligence Installation and Upgrade Guide. XS Job Dashboard - Correlation Job Details Notification To trigger notifications whenever indicators reach critical values, you have to schedule a job. To correct detected issues, use the automatic functionality on the left or see the chapter "Scheduling the Notification Job" of the SAP Operational Process Intelligence Installation and Upgrade Guide. XS Job Dashboard - Notification Job Details Detected issues Recommended Actions SMTP configuration not maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above No sender address maintained Maintain SMTP configuration using the XS Admin tool, which can be accessed using the link above Detected issues Recommended Actions Email If you want a e-mail to be sent to subscribed users whenever a task is assigned to them, you have to schedule a job. Lukas Glover
  93. 93. SPACE.ME Diagnosis 2 workflows missing Support Cockpit Configuration incomplete Scenarios Omni Channel O2C 39 Critical 95 My Workbox 25 Omni Channel O2C Administration Lukas Glover
  94. 94. Infuse intelligence into operational processes Orchestrate and Integrate end-to-end processes Document and share end-to- end processes and achieve IT-Business alignment Key Takeaways SAP Intelligent Business Operations, powered by HANA Subscribe to our YouTube playlist Join our JAM site Visit our SCN page Read our whitepaper
  95. 95. © 2015 SAP SE or an SAP affiliate company. All rights reserved. Thank you Contact information: Dr. Harsh Jegadeesan Chief Product Owner, Intelligent Business Operations SAP SE, Walldorf @harshjegadeesan

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