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Helene Blowers                                                     Internet Librarian 2012                                ...
http://www.flickr.com/photos/clashed/386405208/                        http://www.flickr.com/photos/imissnc/36433273/     ...
= Selling Innovation
“culture eats strategy for breakfast” - Peter Drucker
Employees & Innovation …   Make it   believable
Tailor to  youraudience            http://www.flickr.com/photos/cefeida/2047622027
VS
Employees & Innovation …     Create     alliances
IT User Groups                        EmergingProvide ongoing                       Techinput & insights                  ...
Tie topriorities &  Trends               http://www.flickr.com/photos/59937401
Insert IT strategies – 5 layers
Communicate  the plan              http://www.flickr.com/photos/59937401                 http://www.flickr.com/photos/ktyl...
Discovery Place (ILS) roadmap                                      Nonstop Server (Production)      Nonstop Server      (D...
Track &communicate  progress              http://www.flickr.com/photos/mariachily/6416602831              http://www.flick...
IT Service Transition Roadmap 2012                                                         Staff Engagement               ...
Employees & Innovation …           Be a      collaborative          leader                           http://www.flickr.com...
It’s not about showing                                                   your knowledge …http://www.flickr.com/photos/josh...
…it’s about keeping communication open             &             demonstrating your value to             the teamhttp://ww...
Helene Blowers                                                          HeleneBlowers.com                                 ...
IT Strategy : Communication & Challenges
IT Strategy : Communication & Challenges
IT Strategy : Communication & Challenges
IT Strategy : Communication & Challenges
IT Strategy : Communication & Challenges
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IT Strategy : Communication & Challenges

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IL 2012

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IT Strategy : Communication & Challenges

  1. 1. Helene Blowers Internet Librarian 2012 Monterey, CAhttp://www.flickr.com/photos/aidanmorgan/558918335
  2. 2. http://www.flickr.com/photos/clashed/386405208/ http://www.flickr.com/photos/imissnc/36433273/ http://www.flickr.com/photos/kevint/85911467 http://www.flickr.com/p
  3. 3. = Selling Innovation
  4. 4. “culture eats strategy for breakfast” - Peter Drucker
  5. 5. Employees & Innovation … Make it believable
  6. 6. Tailor to youraudience http://www.flickr.com/photos/cefeida/2047622027
  7. 7. VS
  8. 8. Employees & Innovation … Create alliances
  9. 9. IT User Groups EmergingProvide ongoing Techinput & insights Committees Explore new ideas Transition Teams Support project implementations
  10. 10. Tie topriorities & Trends http://www.flickr.com/photos/59937401
  11. 11. Insert IT strategies – 5 layers
  12. 12. Communicate the plan http://www.flickr.com/photos/59937401 http://www.flickr.com/photos/ktylerconk/240063064
  13. 13. Discovery Place (ILS) roadmap Nonstop Server (Production) Nonstop Server (Development) Enscribe Data Enscribe Data Migration Migration to to ITP Web Server SQL Data SQL Data2008 2009 2010 Upgrade Customer New Kids’ Notifications Public Catalog Social catalog Networking features Digital My Account Collections Redesign Discovery Place Discovery Place Enhancements Enhancements
  14. 14. Track &communicate progress http://www.flickr.com/photos/mariachily/6416602831 http://www.flickr.com/photos/59937401 http://www.flickr.com/photos/ktylerconk/240063064
  15. 15. IT Service Transition Roadmap 2012 Staff Engagement All Staff All Staff Survey #1 Survey #2 User Manager Service UG & TT UG & TT Transition Group Input Owner Input Input Team - TT Input Input Launch Project ITJune July Kick off Aug Sept Oct Nov Dec Jan Service Desk Portal Branch Visits Frequent Better Communication Online Help Early AM Partner with PS Profile Service Profile Service Demos & Staff Desk Page Specialist Admin to create SLAs Desk Software Desk Portal Transition Simplified Visits on existing services Outward-facing Touch-Points Service Desk Integrate Supports New IT Analysts Update IT Services Catalog Communication Processes and SLAs Professionally into Service Desk Certified New Incident Process Set Priority Levels Set Up & Test Develop Service Workflows in New Workflows Service Desk Tool Set Escalation Levels New Problem Process SLA = Service Level Agreement IT Behind-the-scenes Processes & Technology TT = Tech Troop UG = User Group
  16. 16. Employees & Innovation … Be a collaborative leader http://www.flickr.com/photos/philippe/20968034
  17. 17. It’s not about showing your knowledge …http://www.flickr.com/photos/joshme17/2484191140
  18. 18. …it’s about keeping communication open & demonstrating your value to the teamhttp://www.flickr.com/photos/jeffk/92047417
  19. 19. Helene Blowers HeleneBlowers.com My Slides are @ www.slideshare.net/hblowershttp://www.flickr.com/photos/gregwake/2961213279/

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