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HDI Capital Area Local Chapter
March 25, 2016
Updates from HDI Corporate and
HDI Capital Area Local Chapter
Now More Connected Than Ever
Connect and collaborate with professionals who share
your goals and challenges and gain exclusive access
to the best industry resources—hand-picked by
experts and practitioners.
• News and articles
• Industry research
• Podcasts and webinars
• And much more
Only at the new HDIConnect!
What’s Hot at HDI
Get Your Seat at the Next HDI Forum Roundtables
They’re filling up fast! Join us to learn about HDI Forum membership as
you collaborate with your peers to share thoughts, discuss challenges,
learn the latest best practices, and more. Best of all, they’re FREE to
– April 12, 1:00 p.m. – 3:30 p.m. EST at HDI 2016 Conference & Expo
– Register today at www.ThinkHDI.com/Roundtables
Develop, Advance, and Prove the Value of Your Support Center
The HDI Support Center Self-Assessment tool can help you get an objective
review and develop a meaningful action plan for improvement.
– Establish a current-state baseline to measure the impact of future changes.
– Identify critical shortcomings in resources and processes.
– New price of only $195--free with Manager/Director courses!
– Learn more at ThinkHDI.com/Assessments
You Spoke, We Listened:
Introducing Your HDI
New Membership Model Features Improved Benefits, Lower Price
Based on feedback from those in the tech support industry, HDI
has overhauled and simplified its membership model! No more
unnecessary member levels, no more confusing pricing
structure, and no more unclear benefits.
We now have one membership level available for the new low
price of $295 with a streamlined and improved set of benefits.
Check it out at ThinkHDI.com/Membership.
Recruiting the Right Talent:
Numbers Don’t Lie
#s to Know
Job Openings?? 5.4
5.4…The number of millions of
Hot Jobs Bring Higher Pay for 2016…
4.1%...Starting Salaries rise in
Rise (the highest of all positions
9.7%... Increase in Salary for
Wireless Network Engineers
Chief executives (includes CIOs): 1.0%
Software developers, applications and systems software: 2.2%
Database administrators: 1.5%
Network and computer systems administrators: 4.5%
Computer and information systems managers: 2.4%
Computer systems analysts: 1.8%
Computer hardware engineers: 1.9%
Computer hardware engineers: 1.3%
Web developers: 4.4%
Information security analysts 1.7%
Computer programmers 3.2%
Technical writers: 2.5%
Employers Get Creative with IT
Position Titles &
Hire The Talent, Teach
Look outside of local
area for potential hires:
- Pay relocation expenses
- Offer full-time remote work
- Call me (202) 626-0250
""How would you make me a peanut butter sandwich?" The proper answer would
demonstrate attention to details, requirements gathering skills, communication
skills, information processing and a few other things.“ – Yolanda Thomas, IT PM @ Jos A. Bank
"What did you consider to be your worst career move and what did you learn from
"What will you add to the organization that will make me glad I hired you?"
"How many tennis balls does it take to fill a standard size school bus?“- Jawana Daugherty,
NextGen Implementation Analyst
"What is your most memorable career achievement? I like this one because you
can understand how a person defines success. You could make it more broad by
taking out the word "career" to see how they prioritize their lives, but it might be too
personal. In general, I like open ended questions unless it's technology related.“ –
Lee Collum, Northcraft Analytics
Would you rather win or lose? Why?
“I send them a bit of homework ie. ‘We’re typically hitting our SLAs but sometime
there’s a time where there’s a company-wide issue/ outage etc. So what would
you do during that surge?” – Bill Liberti, Director, HumanTouch LLC