HDI Capital Area October 16th Professional Development and Vendor Fairhdicapitalarea
HDI Capital Area October 16th Professional Development and Vendor Fair. HDI and HDI Capital Area Updates and Event Program. EasyVista ITIL Simplified presentation by Russell Stopek. ITInvolve What is Social Media and Is it Really Worth it? by Matthew Selheimer.
Hdi capital area october 2014 updates and presentationshdicapitalarea
HDI Corporate & Capital Area Updates, plus presentations on Five Roads Leading to Impactful Employee Engagement and Overcoming the Challenges of Implementing ITIL Through Help Desk Transformation
HDI Capital Area October 16th Professional Development and Vendor Fairhdicapitalarea
HDI Capital Area October 16th Professional Development and Vendor Fair. HDI and HDI Capital Area Updates and Event Program. EasyVista ITIL Simplified presentation by Russell Stopek. ITInvolve What is Social Media and Is it Really Worth it? by Matthew Selheimer.
Hdi capital area october 2014 updates and presentationshdicapitalarea
HDI Corporate & Capital Area Updates, plus presentations on Five Roads Leading to Impactful Employee Engagement and Overcoming the Challenges of Implementing ITIL Through Help Desk Transformation
This presentation explains all the important points about one of the major measures of development of a country that is the Human Development Index. This presentation includes the definition,history,dimension, calculation,geographical coverage, past top countries and the criticism of Human Development Index.
Windows 10 won’t be launching for quite a while but we already know a lot about Microsoft’s upcoming OS. From Xbox for Windows and Cortana for desktop to a resurrected Start Menu and new multitasking tools, the new platform will offer a bevy of new features. These are the 10 best.
Hdi Capital Area Updates and Presentation April 20 2018hdicapitalarea
HDI Capital Area Updates and Presentation by ITSM expert Jessica Alfaro from Acuity addresses common technical and cultural roadblocks to situational awareness in IT organizations and best practices for achieving a break through.
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017hdicapitalarea
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017. Includes Capital Area Announcements and presentations on Building an Award Winning Service Excellence Team and A Service Desk Evolution.
Leadership is a mindset, it starts with you. Be present for a transformational and inspiring keynote as Theresa Proctor shares the steps to navigate through your toughest challenges:
• Master repeatable and viral success
• Learn how to confidently toot your horn
• Discover and share your voice
• Power tips to shine in the most uncomfortable environments
This presentation explains all the important points about one of the major measures of development of a country that is the Human Development Index. This presentation includes the definition,history,dimension, calculation,geographical coverage, past top countries and the criticism of Human Development Index.
Windows 10 won’t be launching for quite a while but we already know a lot about Microsoft’s upcoming OS. From Xbox for Windows and Cortana for desktop to a resurrected Start Menu and new multitasking tools, the new platform will offer a bevy of new features. These are the 10 best.
Hdi Capital Area Updates and Presentation April 20 2018hdicapitalarea
HDI Capital Area Updates and Presentation by ITSM expert Jessica Alfaro from Acuity addresses common technical and cultural roadblocks to situational awareness in IT organizations and best practices for achieving a break through.
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017hdicapitalarea
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017. Includes Capital Area Announcements and presentations on Building an Award Winning Service Excellence Team and A Service Desk Evolution.
Leadership is a mindset, it starts with you. Be present for a transformational and inspiring keynote as Theresa Proctor shares the steps to navigate through your toughest challenges:
• Master repeatable and viral success
• Learn how to confidently toot your horn
• Discover and share your voice
• Power tips to shine in the most uncomfortable environments
The future of customer support is AI-driven automation. Soon, we’ll interact conversationally with bots that know who we are and how to fix our problem right the first time. Soon, the capabilities of virtual agents will far exceed those of today’s best humans. We’ll receive support that is more reliable than friends, more accurate than social media, and less frustrating than waiting on hold.
In this session, we’ll discuss how artificial intelligence is impacting IT. We’ll cover research trends, technical challenges, and the cultural implications of AI-driven automation. We’ll also discuss how AI and natural language processing (NLP) can be used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction.
You'll leave better informed, less frightened, and armed with actionable advice to help you spearhead your team's vision for the future of IT.
HDI Capital Area Local Chapter Meeting, Local Chapter Updates, HDI Corporate Updates and presentation on Finding the "Root" in Root Cause Analysis - A Client Case
South Florida HDI Event: Mobility Creates Transparency and Increases Business...Eddie Vidal
In this session, attendees will learn how to:
Improve end-user satisfaction (employees and customers) by providing instant access to available services, self-service tools, and status updates for service requests.
Appease your CIO with instant access to real-time performance dashboards, emergency change requests, and customer satisfaction ratings.
Free IT support staff from their desk, allowing them to manage their entire workflows from their smart phone or tablet.
Give your Help Desk team the power to demonstrate the value they bring to organization.
Hdi Capital Area Program Slides May 18 2018hdicapitalarea
HDI Updates and an interactive, entertaining, and informative session will reveal the philosophy and methodology the Johns Hopkins support organization used to create a culture of transparency and staff engagement that produced high-performing teams.
HDI Capital Area Meeting May 2019 Cybersecurity Planning for the Modern Techn...hdicapitalarea
By the end of this course you will understand the current security landscape and have the tools to engage your organization to improve its security posture.
"Merging of Digital & Physical Tech" - insights by Veemal Gungadin for #TSEA ...GEVME
Check out the main insights from the speech of Veemal Gungadin, CEO of GlobalSign.in and VP of Digital & Innovations, SACEOS during "The Special Event Asia".
This is 22-page portfolio from BDPA Chicago chapter. It describes the chapter's history, programs, services and corporate sponsorship opportunities.
SOURCE: http://www.bdpa-chicago.org/BDPA_202010_20Portfolio2.ppt
This is a document that should be used as a 'best practice' by all other BDPA chapters!
HDI Capital Area Local Chapter March 2016 Meeting hdicapitalarea
HDI Capital Area Local Chapter March 2016 Meeting. HDI Updates, membership, presentation on Hiring and Compensation by Christie Shell, Robert Half Technology
Wayne Hicks, executive director of the BDPA Education and Technology Foundation, made a presentation at the April 2008 program meeting hosted by BDPA Washington DC chapter. He tried to share his answer to the question, "Why BDPA in Washington DC?"
2nd Big Data Business Forum Nov 13th to 15th, 2013 in San FranciscoMario Faria
The 2nd Big Data Business Forum will happen from November 13th to 15th, 2013 in San Francisco. This is one of the top data and analytics conferences of the year.
Similar to HDI Capital Area Meeting Slides July 15, 2016 (20)
ITIL 4 – the 4th Industrial Revolution and Intelligent Process Automationhdicapitalarea
ITIL 4, the 4th industrial revolution, the rise of the bots, AI and Intelligent Process Automation. What does it mean for service desk today and the service desks of tomorrow? This virtual event shows how the 4th industrial revolution will/has changed IT and in turn how the service desk community is being impacted.
The Bottom Line of Software Asset Managementhdicapitalarea
A successful Software Asset Management (SAM) program has many aspects to consider and does not stand alone from other organizational Service Management practices.
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
HDI Capital Area Meeting February 2019 What’s New and Changing with ITIL 4!hdicapitalarea
A major revision to the ITIL framework, ITIL 4, is coming out on February 28th. We're here to give you the latest and greatest details, including: what's changing, what's not, what the new certification path will look like, and when courses will become available. We will also leave lots of time to answer all of your burning questions. Join us for this informational session!
Key takeaways for attendees:
• Comparison of ITIL v3 versus ITIL 4
• Overview of how ITIL integrates with Agile, DevOps, and Lean
• Discussion on how to leverage the new concepts
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Enhancing Performance with Globus and the Science DMZGlobus
ESnet has led the way in helping national facilities—and many other institutions in the research community—configure Science DMZs and troubleshoot network issues to maximize data transfer performance. In this talk we will present a summary of approaches and tips for getting the most out of your network infrastructure using Globus Connect Server.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking.
📕 Curious on our agenda? Wait no more!
10:00 Welcome note - UiPath Community in Dubai
Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank
10:20 A UiPath cross-region MEA overview
Ashraf El Zarka, VP and Managing Director MEA, UiPath
10:35: Customer Success Journey
Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank
11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more
Boris Krumrey, Global VP, Automation Innovation, UiPath
12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services.
Brendan Lingam, Director of Sales and Business Development, Marc Ellis
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
4. Today’s Agenda
Agenda
12:00 Noon to 12:30 PM – Lunch and Networking
12:30 PM to 1:50 PM – Program
1:50 PM to 2:00 PM – Survey, Prize Drawing
2:00 PM – Meeting Ends
5. Next Local Chapter Meeting
Friday, August 19, 2016
12:00 to 2:00 PM
ITSM From the Inside Out
Speaker: Kirk Noren
Marriott International (The Corporate Office)
Two Washingtonian Center
9737 Washingtonian Blvd.
Lower level conference room
Gaithersburg, MD 20878
Marriott is located 4.5 miles ( about 8 minutes) away from the Shady
Grove metro center. Parking is available in the garage.
7. SAVE UP to $400
HDI and itSMF USA Members – Save $200
Early Bird ends September 9 – Save $200
**Special for HDI Local Chapters**
For every 5 “NEW” attendees registered
the Chapter receives one free registration
8. Service Management Awards
• HDI Service Improvement Award
This award recognizes an organization that has
successfully implemented or improved one or more
service offerings.
• HDI Knowledge-Centered Support Award
This award recognizes an organization that has
successfully implemented or improved upon its KCS
initiative.
Deadline to submit extended until July 18th
10. Analyst & Desktop Support
Technician of the Year Nominations
DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians. The
only investment you make is time to send the information below and complete the application.
Your return is truly a heartwarming event that has become a year end celebration for our teams.
• I encourage members to nominate your outstanding Analysts and Technicians by emailing
the following information to Sandy Seroskie, by Monday, October 24th 2016 at
awards@hdicapitalarea.com:
• Help Desk Analyst or Desktop Support Technician's Name
• Company
• A paragraph describing the individuals achievements (why you are nominating them)
• Manager's name and contact information
• The criteria and nomination form is sent to the Manager to complete.
• We encourage you to send the information above early, so you have more time to
complete the application.
• The local chapter Analyst of the Year and Desktop Support Technician of the Year will
compete for the regional award and regional winners then compete for the global award.
The winner of the Regional Analyst of the Year and Desktop Support Technician Award will
receive a free registration to the Annual Conference courtesy of Robert Half Technology.
11. • May 9-12, 2017
• Gaylord National | Washington,
D.C.
• The most comprehensive four-
day event covering all aspects of
the technical support industry
• Call for Proposals Opens
July 11!
12. HDI Membership:
Now More Connected Than Ever
Connect and collaborate with professionals who share
your goals and challenges and gain exclusive access
to the best industry resources—hand-picked by
experts and practitioners.
• News and articles
• Industry research
• Podcasts and webinars
• Discussions
• And much more
Only at the new HDIConnect!
Connect.ThinkHDI.com
13. What’s Hot at HDI
Get Your Seat at the Next HDI Forum Roundtables
Join us to learn about HDI Forum membership as you collaborate with your peers to share thoughts,
discuss challenges, learn the latest best practices, and more. They’re FREE to attend:
– August 16, 12:00 p.m. – 1:30 p.m. EST, Virtual Event
– September 20, 12:00 p.m. – 1:30 p.m. EST, Virtual Event
– Register today at ThinkHDI.com/Roundtables
FUSION 16: Save $200 with the Early Bird Discount
November 1-4, 2016 | MGM Grand | Las Vegas
Register for the most important ITSM event of the year by September 9th and save $200 on your
conference pass. HDI and itSMF USA member save an additional $200! Learn more at
ServiceManagementFUSION.com.
Now's the Time to get KCS-Certified
Register for the KCS Foundation online certification training for only $195—it’s a savings of several
hundred dollars and it ends on 8/31/16. Start now at ThinkHDI.com/KCSF.
NEW! HDI Team Certified Award: Pinnacle of Excellence
Get 100% of your team HDI certified and cement your status among the support center elite with the
new HDI Team Certified Pinnacle of Excellence Award.
14. You Spoke, We Listened:
Introducing Your HDI
New Membership Model Features Improved Benefits, Lower Price
Based on feedback from those in the tech support industry, HDI
has overhauled and simplified its membership model! No more
unnecessary member levels, no more confusing pricing
structure, and no more unclear benefits.
We now have one membership level available for the new low
price of $295 with a streamlined and improved set of benefits.
Check it out at ThinkHDI.com/Membership.
15. Current Forum Groups
Healthcare Providers Forum
§ 3 – live mee)ngs annually
(2.5 days each)
§ Do NOT a=end the HDI
Conference
Execu@ve Forum
§ 3 – live mee)ngs annually
(1.5 days each)
§ 1- HDI Execu)ve Connec)ons
conference pass
Higher Educa@on Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1 – HDI annual conference pass
(plus 1 day preconference
workshop)
Retail Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1- HDI annual conference pass
(plus 1 day preconference
workshop)
Desktop Support Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1- HDI annual conference pass
(plus 1 day preconference
workshop)
Support Center Leadership
Forum
§ 2 – live mee)ngs annually
(2.5 days each)
§ 1- HDI annual conference pass
(plus 1 day preconference
workshop)
All Forum membership packages include:
HDI membership, Local Chapter membership, HDIConnect access,
HDIConnect Forum group access
17. What Forum Members Are
Saying
“The reason I sign up for the Forums every year is to have access to a group of
peers who are always up for sharing their real-life experiences. By simply sending
an email, I can gather )ps and tricks on any IT topics pertaining to support. Feeling
like you are not alone, understanding that others have successfully implemented a
similar ini)a)ve and knowing that your fellow forum members will drop
everything they’re doing to lend a helping hand is comfor)ng. The support I get
from the HDI Forums is what keep me coming back”.
Manager, IT Customer Service -Farm Credit Canada
___________________________________________________________________
____
“I was fortunate enough to have been able to test-drive the HDI Forum this past
year. While I was skep)cal about what added value it might have for me along
with many other mee)ngs, classes and conferences with which I was involved, I
was thrilled by my first Forum mee)ng. Not only was it well organized but it had
the added benefit of a specialized or more focused agenda which had much more
immediate impact on my performance and organiza)on of my job than many
other mee)ngs I’ve a=ended with other organiza)ons. It was topical, )mely and a
lot of fun as well”.
Director, Client Services -Pomona College
18.
19. Today’s Speaker
Windows 10: Overview of Information Protection
Features
Tim McAliley
Microsoft Account Technology Strategist
31. Wall Street Journal, JP
Morgan, White House,
Bushehr nuclear reacto
RSA, Microsoft, Google
Apple, Facebook, Sony
Target, Heartland ,EBay
Heartland ICANN Home
struggling
32. “An employee of the department had
inadvertently disclosed the passport
numbers, visa details and other personal
identifiers of the world leaders attending
the G20 summit in Brisbane after an email
was mistakenly sent to an organizer of the
Asian Cup football tournament because of
an autocomplete function”
Personal details of
world leaders
accidentally revealed
by G20 organizers
PAUL FARRELL
Guardian
March 30, 2015
Source: 2015's biggest data breaches: CVS, Anthem, IRS, and worse, Zack Whittaker, ZDNet, October 2, 2015
AUSTRALIAN IMMIGRATION DEPT. DATA LEAK
33. saying
"Windows 10 marks a new era for Windows and
the PC focused on the experience rather than the
technology”
It is quite likely that Windows 10 will beat Windows
7's adoption in the first year
Gartner
“Windows 10 brings the best of Windows 7 and 8
together, but security is the driving force behind
our rapid transition to the new platform.
Thuan Nguyen, CIO, Kent School District
“Windows 10 promises to provide us with the
tools that we need to respond to today’s new
security threats – right out of the box.”
- Dorothy Stephenson, Director, ITS Kimberly
Clark
“Windows 10 provides the security and
management we need in a highly regulated
environment.”
- Jim Jenson, VP Information Services
SkyWest Airlines
Using hardware-based virtualization to extend
whitelisting and protecting credentials was a “brilliant
move” by Microsoft,
Chester Wisniewski, Senior Security Strategist,
Sophos
36. 2HIPPA Secure Now, “A look at the cost of healthcare data breaches,” Art Gross, March 30, 2012
Have accidentally sent sensitive
information to the wrong person1
58%
…of senior managers admit to
regularly uploading work files to a
personal email or cloud account1
87%
Average per record cost of a data
breach across all industries2
$240
PER
RECORD
1Stroz Friedberg, “On The Pulse: Information Security In American Business,” 2013
37. ???%
?
…focus on data leak prevention for personal
devices, but ignore the issue on corporate owned
devices where the risks are the same or worse.
??
?
?
?
51. DATA PROTECTON
IN A CLOUD &
MOBILE WORLD
Protection everywhere (at rest, in
transit, across devices, storage
location...everywhere)
Enable wipe and other
management fundamentals
Supported by all the apps you
use, fully integrated experience
REQUIRES
52.
53. INTRODUCING
Enterprise Data
Protection
ADIFFERENT
APPROACH
Corporate vs personal data identifiable
wherever it rests on the device
Protects data at rest where it rests on
the device
Seamless integration into the platform,
No mode switching and use any app
Prevents unauthorized apps from
accessing business data
IT has fully control of keys and data and
can remote wipe data on demand
Common experience across all Windows
devices with cross platform support
54. INTRODUCING
Enterprise Data
Protection
Extra Security with
Data Protection
Under Lock
Blocks read when screen is locked
Optional screen lock security policy
System tosses decryption key on lock
Can encrypt new files and data
Logon, unlock restores keys and
access
Helps mitigates system level attacks
56. Skype for
Business
Mail and
Calendar Facebook
OneDrive
for
Business Contacts WhatsApp
Dynamics
PDF
Reader OneDrive
LOB Photos Weather
Business
Apps & Data
(Managed)
Personal
Apps & Data
(Unmanaged)
Data exchange is
blocked or audited
Business
Apps & Data
(Managed)
65. SHARING
PROTECTION
Rights Management
Services
Adding persistent and non-
removable protection to data
Support for all commonly used devices and
systems – Windows, OSX, iOS, Android
Protect all file types, everywhere they
go, cloud, email, BYOD, …
Support for B2B and B2B via Azure AD
Support for on premise and cloud based
scenarios (e.g.: Office 365)
Seamless easy to provision and support
for FIPS 140-2 regulation and compliance
Significant improvements
over Windows 7