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The Road to Awesome SharePoint Adoption in Your Organization - SPS Chicago Suburbs 2016

No matter what version of SharePoint an organization has or how long it has been implemented there is a steep learning curve for many users. That learning curve often brings trepidation and paralysis to people who are simply working to complete everyday tasks. Training is forgotten shortly after it happens. Asking for help from the IT department or even another co-worker can be intimidating. Are you tasked with driving adoption? Proving IT spend ROI? Reducing time and energy around internal support calls and emails? Having the right tools and content at one’s fingertips empowers your teams, excites them and sets them on the road to feeling awesome about themselves, Who doesn’t want more of that?

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The Road to Awesome SharePoint Adoption in Your Organization - SPS Chicago Suburbs 2016

  1. 1. Presented by: Heather Newman, CMO Content Panda The Road to Awesome SharePoint Adoption in Your Organization
  2. 2. Tweet this Talk @heddanewman @contentpanda @SPSNashville#SPSNashville@heddanewman
  3. 3. Happy International Women’s Month Calling all women in technology to share your stores and be heard on the IT Unity Women in Technology community site.
  4. 4. ImproveIT! Book - Essays on SharePoint Analytics & Adoption The paperback and Kindle editions are available on Amazon. The free eBook is available here: Chapter 5
  5. 5. WWF is the primary international conservation organization protecting pandas and their habitat. It is estimated that 1,600 pandas remain in the wild. Drawing: Adopt a Giant Panda through the World Wildlife Fund We love helping our attendees and fans adopt giant pandas from the WWF. If you would like to hear more about WIT, write WIT on the back of your card.
  6. 6. Walk Away With Checklist Tips & Tricks Pathway to Adoption Success
  7. 7. “Adoption” The act of taking something on as your own. Adoption usually refers to the legal process of becoming a non-biological parent, but it also refers to the act of embracing ideas, habits, supporting great panda or taking home free kittens.
  8. 8. To give power to; to promote the self- actualization or influence of; helping someone feel strong, unstoppable, in control of their destiny. “Empower”
  9. 9. End user adoption and governance has not changed in 15 years for SharePoint or Office 365 People just don’t take the time to do it, because its not easy.
  10. 10. Adoption Campaign Checklist  Vision  Executive Sponsors  Use Cases  Release in Phases  Champions/Key Stakeholders  Communication Vehicles  Training  Experts  Gamification  Metrics
  11. 11. Outline Your Vision It’s All About Value Why SharePoint? What is your vision?
  12. 12. Serves as a role model Articulate value proposition Issue future company-wide announcements and updates Executive Support
  13. 13. “Use Case” Driven Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance
  14. 14. Release in Phases One division at a time Don’t boil the ocean One workload
  15. 15. Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic
  16. 16. Bill of materials Executive announcements Who is your target audience Develop Your communication plan
  17. 17. Look to Training Partners
  18. 18. Expert Opinions & Guidance There is great information out in the world that exists through sites like IT and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Penelope Coventry
  19. 19. Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification
  20. 20. Measure Share Success and Iterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them
  21. 21. Rethinking SharePoint Training, Support, User Adoption
  22. 22. Lets talk statistics for a minute…
  23. 23. the percentage of organization users introduced to SharePoint without training…52 percent the average time spent per day by knowledge workers searching for information2.5 hours the percentage of knowledge students forget 24 hours after training70 percent
  24. 24. A Quick Demo of How In-Context Thinking Works
  25. 25. The ultimate training, support and user adoption app Schedule a demo
  26. 26. the number of people who like asking for help… 0
  27. 27. Leverage Leverage Leverage
  28. 28. Get Panda Enjoy the infinite ways Content Panda can simplify SharePoint today Book a Demo - ∞
  29. 29. Q&A
  30. 30. Resources FastTrack for Office 365: AIIM Industry Watch Feb 2015: skeptic-20-data-points-you-need-to-know Microsoft Empower Video: Combined Knowledge: Two Great Yammer Communities: Https:// & Https:// Heather’s Marketing Blog: