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HR Policies and 
Procedures Manual 
Sample Content 
 
Structural HR 
 
Optimum Performance Human Resources 
Consultants 
 
 
HR Policies and Procedures Manual




                            HR Policies and Procedures Manual

If you are seeking to develop and implement a state of the art HR Policies and Procedures
Manual for your organisation but lack the necessary expertise, resources or time, we can
help.

We can custom design and deliver a comprehensive manual incorporating in excess of 50
policies and procedures combined with prevailing (general) standards in relation to federal
employment laws and other pertinent legislation. (Delivered to you in CD Rom/Microsoft
Word format, template forms are also included).

Reflecting contemporary practices in Human Resources Management, the content will be
developed and presented in plain, simple English that can be easily interpreted and utilised
by Line Managers throughout your organisation. (Should you desire, we can also design and
facilitate introductory briefing sessions).

On the following pages we are pleased to provide you with sample content from our HR
Policies and Procedures Manual. To place your order, please call us on (61+3) 9249 9653 or
Email us at enquiries@optimumperformance.com.au.

Thank you for your time and interest in our company and the services we offer.

Regards,




Managing Director




                                          Page 2
                                                    
                                                    
HR Policies and Procedures Manual -
                            Menu
    Policy
             Policy Area/Title                       Page
     No.
     1.0     Recruitment & Selection
     1.1     Workforce Recruitment
     1.2     Employee Induction

     2.0     Learning & Development
     2.1     Performance Management
     2.2     Professional Development

      3.0    Leave Entitlements
      3.1    Personal Leave
      3.2    Annual Leave
      3.3    Public Holidays
      3.4    Compassionate Leave
      3.5    Defence Services Leave
      3.6    Jury Duty
      3.7    Parental Leave
      3.8    Long Service Leave
      3.9    Leave of Absence
     3.10    Cultural Leave
     3.11    Emergency Services Leave
     3.12    Sporting Leave

      4.0    Conditions of Employment
      4.1    Hours of Work
      4.2    Flexible Working Arrangements
      4.3    Harassment, Discrimination & EEO
      4.4    Health & Safety
      4.5    Redundancy
      4.6    Employee Performance Counselling
      4.7    Employee Termination of Employment
      4.8    Abandonment of Employment
      4.9    Casual Employees
     4.10    Continuity of Service




                                        Page 3
                                                  
                                                  
HR Policies and Procedures Manual -
                            Menu
    Policy
             Policy Area/Title                         Page
     No.
      4.0    Conditions of Employment (Continued)
     4.11    Electronic Communication
     4.12    Computers, Software & Technology
     4.13    Employee Fair Treatment
     4.14    Employee Dress Code
     4.15    Conflict of Interest
     4.16    Corporate Responsibility
     4.17    Employee Whistle Blowing

     5.0     Remuneration & Benefits
     5.1     Remuneration Packaging
     5.2     Workforce Reward and Recognition
     5.3     Mobile Phones and Blackberry Devices
     5.4     Company Motor Vehicles

      6.0    Administration and Support
      6.1    Workforce Communication
      6.2    Emergency Assistance
      6.3    Employee Relocation
      6.4    Employee Use of Personal Vehicle
      6.5    Employee Use of Commercial Vehicles
      6.6    Employee Personal Records
      6.7    Employee Status Change
      6.8    Business Expense Reimbursement
      6.9    Corporate Entertainment and Hospitality
     6.10    Time Reporting
     6.11    Company Travel
     6.12    Exit Interviews
     6.13    Provision of References




                                        Page 4
                                                  
                                                  
HR Policies and Procedures Manual -
                          Menu
    Form
           Policy Area/Title                                     Page
     No.
     7.0   Template Forms

     7.1   Employment Requisition Form
     7.2   Internal Job Vacancy Notice Form
     7.3   Application for Internal Job Vacancy Form
     7.4   Application for Employment
     7.5   Privacy Disclosure Authorisation Form
     7.6   Standard Questions for Use in Employment Interviews
     7.7   Interview Assessment Form
     7.8   Employment Reference Check Form
     7.9   Standard Acknowledgement/Reject Letters
    7.10   New Employee Induction Checklist
    7.11   Application for Study Assistance
    7.12   Leave Application Form
    7.13   Employee Counselling Interview Form
    7.14   Employee Termination Check List
    7.15   Certificate of Service
    7.16   Employee Status Change Notification Form
    7.17   Business Expense Form
    7.18   Travel Request and Authorisation Form
    7.19   Exit Interview Form




                                     Page 5
                                               
                                               
Policy Area:           Learning & Development               Policy No: 2.3
Policy Title:          Professional Development
Version:               1                                    Date Released:


1.0   KEY POLICY

(Insert Company Name) will provide all employees with a comprehensive professional
development program that enables them to perform competently in their current
position, and thereafter to develop additional skills and abilities to progress their
careers throughout the company

2.0   OPERATING PROCEDURES

2.1   CAREER MANAGEMENT

      All employees are jointly responsible for managing their career development and for
      making use of the resources available within and external to the company. Managers
      will guide and support employees in identifying and participating in suitable training
      and development courses and further studies

2.2   EXTERNAL CONFERENCES AND SHORT COURSES

      2.2.1     The company recognises and supports the need for all staff to remain abreast
                of contemporary standards, innovation and legislative change in their specific
                areas of expertise. Where an employee wishes to attend an external
                conference or short course, they shall initially submit details of the desired
                program to their Department Manager for approval, subject to satisfying at
                least one of the following criteria: -

                    Improving the employee’s technical expertise
                    Increasing the employee’s professional network
                    Maintaining up-to-date knowledge regarding new trends, legislation acts
                     or technology

      2.2.2     Where an external conference or short course has been approved, the
                company will provide the following assistance: -

                    Payment of reasonable travel costs to and from the conference/course
                     venue
                    Payment of reasonable meal and accommodation costs for the duration
                     of the conference/course
                    Payment of the employee’s normal salary for the duration of the
                     conference/course
                    Payment of conference/course registration fees

      2.2.3     Within one month of completing a company sponsored conference or short
                course, the participating employee shall complete an appropriate report on
                the main outcomes and lessons learned for circulation to relevant colleagues
                throughout the company. A copy of the completed report and details of the
                conference/short course are also to be placed upon the employee’s personal
                record file




                                           Page 6
                                                      
                                                      
Policy Area:           Learning & Development                 Policy No: 2.3
Policy Title:          Professional Development
Version:               1                                      Date Released:


2.3   STUDY ASSISTANCE

      2.3.1     Eligible employees seeking support from the company to pursue further
                studies must initially complete an Application for Study Assistance for
                consideration by their Department Manager prior to being forwarded to the
                Human Resources Manager for final approval, subject to the following criteria
                being satisfied: -

                      Improving the employee’s technical expertise, skill and understanding
                       in their existing discipline

                      Providing a new discipline for the employee in an identified area of
                       current or future potential within the company

                      The course applied for is either a diploma, degree or higher degree to
                       be obtained from or recognised by Australian universities or colleges
                       of technical and further education

                      The employee has completed at least one year’s continuous service
                       with the company, is employed on a permanent basis and has been
                       assessed as competent at their most recent performance appraisal

      2.3.2     At the conclusion of each subject, an employee approved for study assistance
                will be reimbursed for all compulsory registration, tuition, fixed costs (such as
                examination and institution fees) and any government levy applied to tuition
                (including HECS charges), subject to producing evidence of satisfactory
                results

                Note:
                In special circumstances, the employee may request that the company make
                partial/total payment in advance, or during the course of the academic year

      2.3.3     On satisfactory completion of the subject, and the production of required
                reading lists and receipts, the company will also reimburse the costs for any
                compulsory textbooks and/or research materials required for subjects being
                undertaken up to a maximum amount of $4,000 per annum

      2.3.4     Should an approved course require a residential component, the company
                shall reimburse all reasonable costs associated with accommodation,
                transport and meals

      2.3.4     Employees shall endeavour wherever possible to attend subjects in their own
                time, and in such a way as not to disrupt normal position accountabilities and
                expectations. Where this is not possible, the company may approve:

                      Up to 4 hours paid leave per week to attend lectures and tutorials

                      Up to 8 hours paid leave immediately prior to a major examination, in
                       addition to the time for the examination itself



                                             Page 7
                                                       
                                                       
Policy Area:           Learning & Development                 Policy No: 2.3
Policy Title:          Professional Development
Version:               1                                      Date Released:


      2.3.6     Should an employee voluntarily terminate their employment from the
                company either prior to or within one year from the completion of their
                approved course, the company may at its discretion seek reimbursement for
                any fees paid to the employee within the previous twelve months, or deduct
                this amount from their final pay

      2.3.7     An employee approved under this policy shall continue to participate on the
                basis that: -

                      Their work output is maintained at an acceptable level

                      Their performance appraisals reflect satisfactory performance

                      Their results and progress as advised by the approved academic
                       institution remain at an acceptable level

                      There is no adverse impact upon the function where the employee is
                       employed

2.4   LEARNING CENTRES

      2.4.1     In addition to the provision of external training and tertiary assistance, (Insert
                Company Name) will provide and maintain learning centres accessible to all
                employees at all major company locations

      2.4.1     Learning centres will be equipped with a range of facilities (including
                computers, software programs, internet access, text books, and videos) to
                encourage and enable all employees to enhance their knowledge and
                education standards

      2.4.3     Wherever practicable (Insert Company Name) will establish collaborative
                relationships with academic institutions in proximity to company learning
                centres, in order to develop and offer training programs which enhance basic
                employee skills and comprehension

2.5   PROFESSIONAL MEMBERSHIPS AND SUBSCRIPTIONS

      The company will reimburse the cost of one professional membership and one
      subscription per annum, where it can be demonstrated that such
      memberships/subscriptions are directly linked to the employee’s current occupation.
      Memberships/subscriptions will not be provided for an individual where the company
      has already taken out a corporate program. Requests for additional
      memberships/subscriptions should be submitted to the employee’s Department
      Manager for review prior to being submitted to the Human Resources Manager for
      consideration/final approval




                                             Page 8
                                                        
                                                        
APPLICATION FOR STUDY ASSISTANCE

    Personal Details

    Employee                                              Position:
    Name:
    Department:                                           Date of
                                                          Commencement:
    Department
    Manager:
    Course Details

    Course Start                                          Course End
    Date:                                                 Date:
    Course Title:

    Course Major:

    Institution
    (Name/Type):

    Course
    Description:


    Course Duration:
    Course Benefits


    How will the course benefit you and the organisation?




    Financial Reimbursement

    In submitting this application the employee agrees that in circumstances whereby the employee voluntarily
    terminates their employment at any time within 12 months from completing their approved course the
    Company may seek and the employee shall reimburse all fees paid in the 12 months immediately
    preceding their resignation. Should such fees not be reimbursed the Company retains the right to make
    deductions from any final pay owed to the employee.
    Course Approval

    Employee’s
    Signature:                                                              Date:          __ /__ /__
    Department Manager’s
    Signature:                                                              Date:          __ /__ /__
    Human Resources
    Manager’s Signature:                                                    Date:          __ /__ /__




                                                 Page 9
                                                              
                                                              

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Hr policies and_procedures_manual

  • 2. HR Policies and Procedures Manual HR Policies and Procedures Manual If you are seeking to develop and implement a state of the art HR Policies and Procedures Manual for your organisation but lack the necessary expertise, resources or time, we can help. We can custom design and deliver a comprehensive manual incorporating in excess of 50 policies and procedures combined with prevailing (general) standards in relation to federal employment laws and other pertinent legislation. (Delivered to you in CD Rom/Microsoft Word format, template forms are also included). Reflecting contemporary practices in Human Resources Management, the content will be developed and presented in plain, simple English that can be easily interpreted and utilised by Line Managers throughout your organisation. (Should you desire, we can also design and facilitate introductory briefing sessions). On the following pages we are pleased to provide you with sample content from our HR Policies and Procedures Manual. To place your order, please call us on (61+3) 9249 9653 or Email us at enquiries@optimumperformance.com.au. Thank you for your time and interest in our company and the services we offer. Regards, Managing Director   Page 2      
  • 3. HR Policies and Procedures Manual - Menu Policy Policy Area/Title Page No. 1.0 Recruitment & Selection 1.1 Workforce Recruitment 1.2 Employee Induction 2.0 Learning & Development 2.1 Performance Management 2.2 Professional Development 3.0 Leave Entitlements 3.1 Personal Leave 3.2 Annual Leave 3.3 Public Holidays 3.4 Compassionate Leave 3.5 Defence Services Leave 3.6 Jury Duty 3.7 Parental Leave 3.8 Long Service Leave 3.9 Leave of Absence 3.10 Cultural Leave 3.11 Emergency Services Leave 3.12 Sporting Leave 4.0 Conditions of Employment 4.1 Hours of Work 4.2 Flexible Working Arrangements 4.3 Harassment, Discrimination & EEO 4.4 Health & Safety 4.5 Redundancy 4.6 Employee Performance Counselling 4.7 Employee Termination of Employment 4.8 Abandonment of Employment 4.9 Casual Employees 4.10 Continuity of Service   Page 3      
  • 4. HR Policies and Procedures Manual - Menu Policy Policy Area/Title Page No. 4.0 Conditions of Employment (Continued) 4.11 Electronic Communication 4.12 Computers, Software & Technology 4.13 Employee Fair Treatment 4.14 Employee Dress Code 4.15 Conflict of Interest 4.16 Corporate Responsibility 4.17 Employee Whistle Blowing 5.0 Remuneration & Benefits 5.1 Remuneration Packaging 5.2 Workforce Reward and Recognition 5.3 Mobile Phones and Blackberry Devices 5.4 Company Motor Vehicles 6.0 Administration and Support 6.1 Workforce Communication 6.2 Emergency Assistance 6.3 Employee Relocation 6.4 Employee Use of Personal Vehicle 6.5 Employee Use of Commercial Vehicles 6.6 Employee Personal Records 6.7 Employee Status Change 6.8 Business Expense Reimbursement 6.9 Corporate Entertainment and Hospitality 6.10 Time Reporting 6.11 Company Travel 6.12 Exit Interviews 6.13 Provision of References   Page 4      
  • 5. HR Policies and Procedures Manual - Menu Form Policy Area/Title Page No. 7.0 Template Forms 7.1 Employment Requisition Form 7.2 Internal Job Vacancy Notice Form 7.3 Application for Internal Job Vacancy Form 7.4 Application for Employment 7.5 Privacy Disclosure Authorisation Form 7.6 Standard Questions for Use in Employment Interviews 7.7 Interview Assessment Form 7.8 Employment Reference Check Form 7.9 Standard Acknowledgement/Reject Letters 7.10 New Employee Induction Checklist 7.11 Application for Study Assistance 7.12 Leave Application Form 7.13 Employee Counselling Interview Form 7.14 Employee Termination Check List 7.15 Certificate of Service 7.16 Employee Status Change Notification Form 7.17 Business Expense Form 7.18 Travel Request and Authorisation Form 7.19 Exit Interview Form   Page 5      
  • 6. Policy Area: Learning & Development Policy No: 2.3 Policy Title: Professional Development Version: 1 Date Released: 1.0 KEY POLICY (Insert Company Name) will provide all employees with a comprehensive professional development program that enables them to perform competently in their current position, and thereafter to develop additional skills and abilities to progress their careers throughout the company 2.0 OPERATING PROCEDURES 2.1 CAREER MANAGEMENT All employees are jointly responsible for managing their career development and for making use of the resources available within and external to the company. Managers will guide and support employees in identifying and participating in suitable training and development courses and further studies 2.2 EXTERNAL CONFERENCES AND SHORT COURSES 2.2.1 The company recognises and supports the need for all staff to remain abreast of contemporary standards, innovation and legislative change in their specific areas of expertise. Where an employee wishes to attend an external conference or short course, they shall initially submit details of the desired program to their Department Manager for approval, subject to satisfying at least one of the following criteria: -  Improving the employee’s technical expertise  Increasing the employee’s professional network  Maintaining up-to-date knowledge regarding new trends, legislation acts or technology 2.2.2 Where an external conference or short course has been approved, the company will provide the following assistance: -  Payment of reasonable travel costs to and from the conference/course venue  Payment of reasonable meal and accommodation costs for the duration of the conference/course  Payment of the employee’s normal salary for the duration of the conference/course  Payment of conference/course registration fees 2.2.3 Within one month of completing a company sponsored conference or short course, the participating employee shall complete an appropriate report on the main outcomes and lessons learned for circulation to relevant colleagues throughout the company. A copy of the completed report and details of the conference/short course are also to be placed upon the employee’s personal record file   Page 6      
  • 7. Policy Area: Learning & Development Policy No: 2.3 Policy Title: Professional Development Version: 1 Date Released: 2.3 STUDY ASSISTANCE 2.3.1 Eligible employees seeking support from the company to pursue further studies must initially complete an Application for Study Assistance for consideration by their Department Manager prior to being forwarded to the Human Resources Manager for final approval, subject to the following criteria being satisfied: -  Improving the employee’s technical expertise, skill and understanding in their existing discipline  Providing a new discipline for the employee in an identified area of current or future potential within the company  The course applied for is either a diploma, degree or higher degree to be obtained from or recognised by Australian universities or colleges of technical and further education  The employee has completed at least one year’s continuous service with the company, is employed on a permanent basis and has been assessed as competent at their most recent performance appraisal 2.3.2 At the conclusion of each subject, an employee approved for study assistance will be reimbursed for all compulsory registration, tuition, fixed costs (such as examination and institution fees) and any government levy applied to tuition (including HECS charges), subject to producing evidence of satisfactory results Note: In special circumstances, the employee may request that the company make partial/total payment in advance, or during the course of the academic year 2.3.3 On satisfactory completion of the subject, and the production of required reading lists and receipts, the company will also reimburse the costs for any compulsory textbooks and/or research materials required for subjects being undertaken up to a maximum amount of $4,000 per annum 2.3.4 Should an approved course require a residential component, the company shall reimburse all reasonable costs associated with accommodation, transport and meals 2.3.4 Employees shall endeavour wherever possible to attend subjects in their own time, and in such a way as not to disrupt normal position accountabilities and expectations. Where this is not possible, the company may approve:  Up to 4 hours paid leave per week to attend lectures and tutorials  Up to 8 hours paid leave immediately prior to a major examination, in addition to the time for the examination itself   Page 7      
  • 8. Policy Area: Learning & Development Policy No: 2.3 Policy Title: Professional Development Version: 1 Date Released: 2.3.6 Should an employee voluntarily terminate their employment from the company either prior to or within one year from the completion of their approved course, the company may at its discretion seek reimbursement for any fees paid to the employee within the previous twelve months, or deduct this amount from their final pay 2.3.7 An employee approved under this policy shall continue to participate on the basis that: -  Their work output is maintained at an acceptable level  Their performance appraisals reflect satisfactory performance  Their results and progress as advised by the approved academic institution remain at an acceptable level  There is no adverse impact upon the function where the employee is employed 2.4 LEARNING CENTRES 2.4.1 In addition to the provision of external training and tertiary assistance, (Insert Company Name) will provide and maintain learning centres accessible to all employees at all major company locations 2.4.1 Learning centres will be equipped with a range of facilities (including computers, software programs, internet access, text books, and videos) to encourage and enable all employees to enhance their knowledge and education standards 2.4.3 Wherever practicable (Insert Company Name) will establish collaborative relationships with academic institutions in proximity to company learning centres, in order to develop and offer training programs which enhance basic employee skills and comprehension 2.5 PROFESSIONAL MEMBERSHIPS AND SUBSCRIPTIONS The company will reimburse the cost of one professional membership and one subscription per annum, where it can be demonstrated that such memberships/subscriptions are directly linked to the employee’s current occupation. Memberships/subscriptions will not be provided for an individual where the company has already taken out a corporate program. Requests for additional memberships/subscriptions should be submitted to the employee’s Department Manager for review prior to being submitted to the Human Resources Manager for consideration/final approval   Page 8      
  • 9. APPLICATION FOR STUDY ASSISTANCE Personal Details Employee Position: Name: Department: Date of Commencement: Department Manager: Course Details Course Start Course End Date: Date: Course Title: Course Major: Institution (Name/Type): Course Description: Course Duration: Course Benefits How will the course benefit you and the organisation? Financial Reimbursement In submitting this application the employee agrees that in circumstances whereby the employee voluntarily terminates their employment at any time within 12 months from completing their approved course the Company may seek and the employee shall reimburse all fees paid in the 12 months immediately preceding their resignation. Should such fees not be reimbursed the Company retains the right to make deductions from any final pay owed to the employee. Course Approval Employee’s Signature: Date: __ /__ /__ Department Manager’s Signature: Date: __ /__ /__ Human Resources Manager’s Signature: Date: __ /__ /__   Page 9