NHRDN Virtual Learning Session on Using Technology to Drive Effective Talent Management

1. Using Technology to Drive Effective Talent Management
-Dr Sujaya Banerjee
Chief Learning Officer, Essar Group
NHRDN Virtual Learning Session
27th June 2012
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2. Strategic Imperatives for Technology
Enhanced Measurability & Accountability
Scalability of
Processes &
Initiatives
Process Integrity & Transparency
Cross-cultural Integration
Uniform Hi-tech Hi-touch employee
experience
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3. What Organizations Want from an e-Talent Management System
• Provision to set and share goals across all levels in the organisation
• Enabling stakeholders to track progress against goals
Ease of Use • Providing the team the big picture to better appreciate their role and
contribution
• Leverage technology to enable employees create SMART Goals
• Talent repository (HRMS, Performance & Talent systems) with enriched
profiles
Know Its People • Tap knowledge from organization and enable employees to connect, share
and collaborate
• Improve decisions on the deployment of talent across the organization
• Goal cascading / alignment across levels, integration of LMS, succession
planning with PMS
Best Practices • Empower employees with meaningful dialogue through available technology
• Deliver high quality feedback that will motivate employees and drive
performance
• Assess and discover competency gaps and performance
• Create development plans
Career Development • Suggest learning activities
• Monitor and Measure learning programs and
• Coach and mentor team to improve employee performance
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4. Revamping the Existing Performance Management System
Need felt to evolve a customised PMS process that was seen as contextually
relevant
- 2 parallel Taskforces constituted with 20 Line Managers and 20 HR Managers
- Taskforces mandated to adopt a ‘blue sky’ approach and present recommendations to the
People’s Committee (constituting of Promoter Directors and Business Heads)
(1) Inaugural Meet : Nov 15th, 2010
(2) Joint Taskforce Offsite : Dec 22nd – 23rd
(3) e-group created to facilitate interaction between team members
(4) Presentation to People’s Committee by Joint Taskforce : Feb 7th, 2011
SuccessFactors amongst 6 shortlisted found to be most
ideally suited as solution partners
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5. Recommendations from PMS Taskforce
Usage of Intuitive and User Friendly Technology
Greater Objectivity
Creation of Individual + Group KPAs
Assessment on Capabilities
Use of Descriptors and proficiency scales
Functionality to track Career Progression & Development
Functionality to track cross-functional exposures
Mandatory PMS Certification for all Supervisors / Employees
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6. Success HR Emp
Halogen SAP
Factors Smart Track
Market Leadership
User Interface
Customisation
Navigation
One Essar Project
Functionalities / Features
Web Access Option
Indicates best-in-class
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7. 7

8. 8

9. The PMS Cycle @ Essar
Dec Jan
Feb
Nov
Q3 Review
Q3 Q4
Q2 Review & EDR Mar
Oct
Sep Annual Performance
Apr
Review
Goal Setting
Q1 Review
Q2 Q1
May
Aug
Jul Jun
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10. Popularizing Balanced Scorecard by Creating e-Module
PERFORMANCE MANAGEMENT 10

11. FUNCTIONALITIES
Notes & Badges
Using Notes and Badges
— Employees use ‘Notes’ to send
feedback or comments to their
co-workers
— ‘Badges’ are e-tokens of
appreciation which can be sent
anytime during the year
TALENT PROFILE 11

12. FUNCTIONALITIES
Self Directed Learning on e-Compass
For the First time in Asia
Integration of
&
Self-Directed Learning 12

13. Mapping of As-Is process to Desired Process was key in giving clarity- enhancing usage of
tool and process
Creating of Cross functional Team (IT/HR/SAP) and weekly meetings/reviews
User Access Audits
4 Wave Training Certification- getting Businesses to own success and User training
Leaders Buy-In and Adoption
Super Administrator prompts and monitoring continuously
Analysis/Dashboards in the hands of HR/Line Managers
Strong Channels of Communication- Workshops, Meetings, Training, Posters, Roadshows,
Contests, Townhalls
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14. IT Engagement and competence
User Access Testing (VPN) and IT Infrastructure readiness
Connectivity issues and country specific laws
Additional software requirement and planning
Separate strategy for Non SAP Locations
HR Process implementation in new acquired entities and early adoption
Dependency on Web based training for remote locations
Web Enabled Solution for Data cleanup
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15. 5000 Unique users
have logged on to
95% Completion of SkillSoft 350 HR Persons
Annual
Process and
Performance
Functionality Savvy
Review on e-
Compass LMS@Essar powered by
96% Performance
and Development
14000 Users
Savvy Leaders in 21
countries
Visibility to
17,748 e-learning
Resources Accessed
Business Plans
and CEO
Scorecards for
95% Employees Buy In of Group the first time
(12k+) Goals with CEO and Board
75% Alignments 15

16. FUNCTIONALITIES
LMS@Essar powered by
Unlimited user Contains 22,000+ world-
access class courses
Accessible through
Unlimited user access
single sign on
10 e-books released Cloud Computing
on daily basis
Dashboard and Accessible anywhere,
Reporting capability anytime
ONE CLICK access to 22,000+ world class courses
Self-Directed Learning 16

17. FUNCTIONALITIES
LMS@Essar powered by SkillSoft
Great opportunity for Self-directed learning
Access to courses for development of behavioral and
functional competencies
Availability of unlimited access to e-courses, e-Books,
journals at anytime, anywhere
Self-Directed Learning 17

18. FUNCTIONALITIES
Books 24x7
Self-Directed Learning 18

19. 19

20. FUNCTIONALITIES
• Career Ladders • The opportunity for
provide an incentive advancement
for employees to motivates employees
stay within an to produce and
organization when perform well on the
they see job and to acquire
opportunities to new knowledge and
advance. skills
Employee Incentive to
Retention Performance
Career Succession
Development Planning
• The graphic • Career Ladders
representation of enable organizations
career ladders to plan for and
provides an easily develop the skills,
understood tool to knowledge, and
assist an individual abilities they need
in career planning now and in their
and decision making future workforce
Career Development and Planning 20

21. Awards and Accolades
Best Project Implementation Award in Asia Pac
Award 2011
Best Biz Adoption in Asia Pac Award (2012)
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22. THANK YOU
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