webinar "Enhancing Unified Communication Experience Through Microsoft Lync SDK and UCMA" on July 31st, 2013. Learn about how Unified Communications frameworks such as MS Lync SDK and UCMA can be leveraged to improve the customer experience.

1. Enhancing Unified Communication experience
through Microsoft Lync SDK and UCMA
Welcome to the webinar on
by Harbinger Systems

2. Presenters
Anjanikumar Shukla
General Manager
Business Development
Dinesh Vaidya
Senior Project Lead

3. Agenda
• Microsoft Lync Server
• Lync SDK - What is it? What can be done using Lync
SDK?
• Examples of applications
• UCMA - What is it? What can be done using UCMA?
• Examples of Applications
• Summary
• Q & A

4. Microsoft Lync Server
• What is Microsoft Lync Server ?
• Features
– Instant Messaging
– Presence
– VoIP
– Conferencing
– File Transfer
• Microsoft Lync is the default client.

5. Lync SDK
• What powers does Lync SDK give to the
developer?
– Unified Communications enable existing business
applications.
– Extend the Lync client itself
– Build a custom application with Lync features
– Totally replace the Lync client by a new UI
• What is Lync SDK ?
– Client API.
– Set of UI controls.

6. Lync SDK ... Continued
Lync SDK 2010
– Sign-In/Search/Contact-Info/Presence
– Contact List/Group Management
– Conversations(Audio, Video)/IM/Conferencing
– Contextual conversations
Lync SDK 2013
– Application Sharing APIs
– Content Sharing APIs
– Persistent Chat APIs

7. Lync SDK ... Continued
Example 1 – Essence of Presence

8. Lync SDK ... Continued
Example 2 – Conversation Translator

9. Lync SDK - Summary
Lync SDK gives our custom application or existing
business process applications the capability to do
everything which the default Lync client can do.

10. UCMA
• What is UCMA?
– API set that helps build middle tier applications
those work with the MS Lync Server platform to
address specific business needs.
• What are the main business scenarios where
UCMA can be applied ?
– Contact Center or Helpdesk Application
– Notification Systems
– Interactive BOTs
– Conferencing Systems

11. UCMA
Platform and Endpoints
Signaling
Communication Collaboration
Conferencing
Instant Messaging
Extensibility
Conference Management
Audio Video
Conversation / Call
Presence Contact Groups
Signaling Connection Management Basic Classes
c

12. UCMA
• Example 1 – Application built on Contact center sample

13. UCMA
Example 2 – Visual IVR

14. UCMA - Summary
• UCMA is a strong library for development of
middle tier applications for Lync Server
platform. These applications can save a lot of
time and money for the organization.
• To see the examples in action, visit this link:
http://www.harbinger-systems.com/microsoft-lync-as-an-
extensible-platform

15. Q & A

16. Thank You!
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