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Webinar for March 2020 - Artificial intelligence & Machine Learning – Case studies & implementation approaches

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Webinar for March 2020 - Artificial intelligence & Machine Learning – Case studies & implementation approaches

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Webinar for March 2020 - Artificial intelligence & Machine Learning – Case studies & implementation approaches

  1. 1. ARTIFICIAL INTELLIGENCE & MACHINE LEARNING - CASE STUDIES & IMPLEMENTATION APPROACHES 18TH MARCH 2020
  2. 2. 2 Today’s Panellists Working together to accelerate the digital transformation of insurance
  3. 3. 3 Discussion Agenda 1. Introductory Remarks from Selina Lau, CEO, HKFI 2. Intro to AI – What is it and where are we? 3. TDI Academy Case Studies: • AI in management of chronic disease - Wellthy Therapeutics • AI in claims and customer service - Lemonade • AI in Life Underwriting – AIA 4. Implementation of AI in Insurance 5. HKFI Updates 6. Q&A / Panel Discussion 7. TDI updates TDI Academy – learning for the digital age
  4. 4. 4 Introductory Remarks Selina Lau Chief Executive, HKFI TDI Academy – learning for the digital age
  5. 5. 5 How to participate How to participate: If you have a question please type into the Q&A area If you have a comment please type into the chat area Session format: The moderator will use a combination of their own questions and those from the audience TDI Academy – learning for the digital age
  6. 6. 6 Intro to AI – what is it and where are we? Hugh Terry Founder, The Digital Insurer TDI Academy – learning for the digital age
  7. 7. 7 What is Artificial Intelligence? “Artificial Intelligence is a computer programme that allows machines to replicate human behaviour” “The theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages” Wikipedia TDI Academy – learning for the digital age
  8. 8. 8 What Makes up AI? Source: Deloitte - Part 1: Artificial Intelligence Defined “ Machine learning (ML) is the scientific study of algorithms and statistical models that computer systems use to perform a specific task without using explicit instructions, relying on patterns and inference instead.” Wikipedia ML is “dumb” it is not AI on its own TDI Academy – learning for the digital age
  9. 9. 9 AI is in our everyday lives TDI Academy – learning for the digital age
  10. 10. 10 Where are we now? Turing Test of Artiificial intelligence One of the two partners in conversation is a machine, and both participants would be separated from one another. The conversation would be limited to a text- only channel such as a computer keyboard and screen so the result would not depend on the machine's ability to render words as speech. If the evaluator cannot reliably tell the machine from the human, the machine is said to have passed the test. We are beyond the Turing Test … TDI Academy – learning for the digital age
  11. 11. 11 Google Duplex video 3.5 billion views! TDI Academy – learning for the digital age https://www.youtube.com/watch?v=D5VN5 6jQMWM
  12. 12. 12 AI in Management of Chronic Disease: Wellthy Therapeutics TDI Academy – learning for the digital age Andrew Dart Tech Specialist, The Digital Insurer
  13. 13. 13 Wellthy’s DTx Solution Working together to accelerate the digital transformation of insurance
  14. 14. 14 Addressing a range of Chronic Disease Working together to accelerate the digital transformation of insurance
  15. 15. 15 AI provides individualized real time insights Working together to accelerate the digital transformation of insurance e.g. tracking diet with AI-driven insights
  16. 16. 16 AI enables holistic individual advice at scale Working together to accelerate the digital transformation of insurance
  17. 17. 17 AI enables early intervention Working together to accelerate the digital transformation of insurance
  18. 18. 18 Snap Poll 1 – tell us what you think! Q. How exciting do you find the possible use of AI to detect disease early and help people to modify their behaviours? Response options: 1. It is a game changer – very exciting 2. Enormous potential – but I want to see more results and proof 3. I am a bit sceptical 4. Not convinced TDI Academy – learning for the digital age
  19. 19. 19 AI in claims and customer service TDI Academy Case Study (Recorded) TDI Academy – learning for the digital age
  20. 20. 20 Login to the TDI Academy TDI Academy – learning for the digital age
  21. 21. 21 AI in Life underwriting: AIA Fusion TDI Academy – learning for the digital age Nora Li Innovation Actuary, AIA
  22. 22. 22 AIA Fusion Review AIA Fusion submission : https://www.the-digital-insurer.com/tdi-talks/aia-pitch- livefest-2019-global-insurer-innovation-award-winner/ TDI Academy – learning for the digital age
  23. 23. 23 AIA Implementation Experience
  24. 24. 24 AIA Implementation Experience
  25. 25. 25 AIA Implementation Experience
  26. 26. 26 Stages of maturity 26 TDI Academy – learning for the digital age
  27. 27. 27 27 Q. How well advanced do you think your company is in the use of AI? Response options: 1. Awareness 2. Active 3. Operational 4. Systemic 5. Transformational TDI Academy – learning for the digital age Snap Poll 2 – tell us what you think!
  28. 28. 28 HKFI Updates TDI Academy – learning for the digital age Celine Chiu Communications & Committee Manager, HKFI
  29. 29. 29 Insurance Fraud Prevention Claims Database  Circulation of abridged claim cases amongst Member Insurers through:  29  To-date, our Members still fill out a form and provide abridged information for the HKFI Secretariat to circulate and ask for any similar/common claim cases @
  30. 30. 30 30 •Implementation •Onboarding •Feasibility study • Stakeholders Engagement • Proof of Concept • Privacy by Design January 2016 2016 - 2017 2017- 2018 2018 A F O O F A
  31. 31. 31 31
  32. 32. 32 In 2019: Travel 32 In 2018: Motor Medical Personal Accident
  33. 33. 33 the Brains & the Functions - Fraud Alerts Multi-dimensional Data Analysis of claim data Trend Reports for the Industry, for the Participating Insurer Deep-learning 33
  34. 34. 34 34 For the good of Hong Kong
  35. 35. 35 Panel Q&A TDI Academy – learning for the digital age
  36. 36. 36 Snap Poll 3 – tell us what you think! Q. What do you think is the most important use case for AI in Insurance? Response options: 1. Recommendations and advice using AI algorithms 2. AI-enabled Chat bots for better customer service 3. AI for lead quality scoring 4. AI for Underwriting 5. AI for Claims TDI Academy – learning for the digital age
  37. 37. 37 Panel Q&A TDI Academy – learning for the digital age
  38. 38. 38 TDI Corporate Members Contact us if you would like further information on our Corporate Membership Plans TDI Academy – learning for the digital age
  39. 39. 39 TDI Knowledge Pyramid Certificate in Digital Insurance (CDI) Online certificate Associate Digital Insurer (ADI) “mini-MBA” and business qualification Essentials - Knowledge Portal & Community Opportunities for all to participate in digital insurance Executive Digital Insurer (EDI) Learning & coaching for leadership teams “Ensuring the right level of digital insurance learning is provided to the right people at the right time, at the right cost and in the right way”
  40. 40. 40 ADI overview https://www.the-digital-insurer.com/tdi-academy/adi TDI Academy – learning for the digital age
  41. 41. 41 ADI Programme – course lessons 1.1 The 4th Industrial Revolution 1.2 Our connected world 1.3 The power of Social 1.4 Changing consumer behaviour 1.5 More change coming 1.6 Why data is King 1.7 Cloud crushes costs 1.8 Insurance Re-Booted 2.1 Cloud 2.2 RPA, Machine Learning & AI 2.3 Blockchain 2.4 IoT 2.5 Chat & Voice 2.6 Immersive Technologies 2.7 APIs & Microservices 2.8 Tech Architecture best practices 4.1 Sales tools for agents 4.2 Underwriting – Life & Health 4.3 Underwriting – P&C 4.4 Product Development 4.5 Service & Administration 4.6 Claims – Life & Health 4.7 Claims – P&C 4.8 implementing value chain innovations 5.1 Platforms & Ecosystems 5.2 Microinsurance 5.3 On-demand & connected insurance 5.4 Comparison Sites 5.5 Peer-to-Peer 5.6 Health & Wellness 5.7 Commercial 5.8 Building new digital business models 6.1 Data led marketing 6.2 Direct digital marketing 6.3 digital marketing for advisors (o2O) 6.4 Power of content 6.5 Omni sales & servicing 6.6 Customer lifetime value & customer advocacy 6.7 UX & CX 6.8 Out-of-industry use cases 7.1 Why Strategy beats execution 7.2 Regulations and ethics in a digital world 7.3 Transforming the old vs building the new 7.4. Partnership, Investing and Acquisition strategies in a digital world 7.5 AGILE & LEAN basics 7.6 Change Management as a discipline 7.7 Cultural change for a digital world - Digital as DNA 7.8 How to succeed when most transformations fail 3.1 The Power of Data 3.2 Python basics 3.3 Python intermediate 3.4 Data visualization & example tools 3.5 Machine learning (+ a little bit of deep learning) 3.6 D&A use cases in P&C 3.7 D&A use cases in Life & Health 3.8 Predictive Modelling TDI Academy – learning for the digital age
  42. 42. 42 Participant Feedback on ADI - what they like & learn “Good introduction and overview to the topic, very precise with materials and quotes from various sources” “Lessons are broken into bite-sized chunks” “Was easy to understand even for non- native English speaker like me” “Data and videos are mind blowing” “The materials are easily understandable and could quite match with our daily work in the insurance company”“This was nicely paced. Speaker was very knowledgeable and was able to explain the lessons clearly” “I find all reference materials (articles and videos) very helpful and relevant” “Love the real-life examples” “This course allows me to build the fundamental knowledge. I am glad to have this opportunity” Average Lesson Rating (out of 10) Net Promoter Score (NPS) % who learnt a lot or a significant amount % who consolidated 8.6 +53% 73% 24% TDI Academy – learning for the digital age ADI Differentiators 1. Digital First not digital only nor face-to-face only 2. Insurance relevant 3. Outward looking 4. Constantly refreshed 5. More than knowledge and learning
  43. 43. 43 Snap Poll 4 – tell us what you think! Q. How important do you think accelerating remote learning on digital insurance is for you / your company? Response options: 1. Important for my company 2. Important for me personally 3. Important for both me and my company 4. Not important at the moment TDI Academy – learning for the digital age
  44. 44. 44 TDI Updates TDI Academy – learning for the digital age https://www.the-digital-insurer.com/event/the-digital-insurer-webinar-coronavirus-in-a- connected-and-digital-world-exploring-the-implications-for-the-insurance-industry/
  45. 45. 45 Feedback please! Three ways  At end of webinar using survey  When you receive the recording link  To TDI / HKFI individually
  46. 46. 46 Contact Details simon.phipps@the-digital-insurer.com hugh.terry@the-digital-insurer.com andrew.dart@the-digital-insurer.com nora.li@aia.com selina.lau@hkfi.org.hk celine.chiu@hkfi.org.hk TDI Academy – learning for the digital age
  47. 47. 47 ARTIFICIAL INTELLIGENCE & MACHINE LEARNING - CASE STUDIES & IMPLEMENTATION APPROACHES Thanks for your time! (feedback please)

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