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Unleashing Learning:
From Strategy to
Execution
Avoiding the Black Hole:
Strategies to Measure the ROI of Tuition Assistance Programs
Dr. Ruby A. Rouse & Dr. Leslie A. Miller
Executive Directors
University of Phoenix Institute
Loss
Return on
Investment
What is Return on Investment?
© 2010 University of Phoenix, Inc. All rights reserved
© 2010 University of Phoenix, Inc. All rights reserved
© 2010 University of Phoenix, Inc. All rights reserved
?
ROIROI
The
Black
Hole
How much money is your organization wasting?
© 2010 University of Phoenix, Inc. All rights reserved
ROI is in the EYE of the beholder
Many Pieces – Many variables
© 2010 University of Phoenix, Inc. All rights reserved.”
$$ ROI
Retention
Promotion
Performance
Leadership
Knowledge
Succession
Competitiveness
Skills
© 2010 University of Phoenix, Inc. All rights reserved
© 2010 University of Phoenix, Inc. All rights reserved
© 2010 University of Phoenix, Inc. All rights reserved
© 2010 University of Phoenix, Inc. All rights reserved
Thank
You
Unleashing Learning:
From Strategy to
Execution

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Avoiding the Black Hole: Measuring the ROI of Tuition Assistance Programs