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Frequently	Asked	Questions
5
Beyond the Trend Reports
5 BEST PRACTICES FOR 
Engaging Employees 
in 2019
7
Kim Dawson
Director of Employee Experience, 
YouEarnedIt


Erica Denner
Head of People and Culture,
HighGround


Presenters
8
Overview
& Agenda
•  The State of Engagement
•  Emerging Trends in Engagement
•  5 Best Practices for 2019
•  Q&A
9
The State of 
Employee Engagement
10
|
10
Gallup

Despite employer efforts,
engagement has barely budged

• 33% in 2016
• 34% in 2018
The State of 
Employee Engagement
11
|
11
SHRM
In the next 5-10 years, HR will be
more important to a business’
success than ever.
“Human resource professionals
need to know and contribute to
the vision, mission, and financial
success of the business.”
– “HR 2025” report from SHRM
The State of 
Employee Engagement
12
|
12
Josh Bersin
More than two thirds of all HR
technology investments are
vastly under-used.
– Sierra-Cedar research

“There will be a holy war for
the employee experience in
the years ahead.” 
–Bersin at HR Tech 2018

The State of 
Employee Engagement
13
5 Trends &
Best Practices 
of 2019
14
Trend #1
Learning and Development is now one of the
most sought-after perks.
• Number one driver for millennials
• $400 billion spent on L&D now
15
How effective are your organization’s
Learning & Development initiatives?
Quick Poll
 • Very – people love them!
• Somewhat effective
• Neutral
• Somewhat ineffective
• Very ineffective
16
Best Practice #1
Level up your Learning
and Development
17
How to make it happen:

• Evaluate your L&D: Is it piecemeal or robust?

• Measure your team’s competencies

• Add L&D that leads to success

• Get creative!
18
Trend #2
HR Tech is evolving faster than ever,
and it’s assisting — not automating —
HR professionals.
19
Best Practice #2
Ask more from your insights.
20
How to make it happen:

• Audit your current reports-to-insights process

• Vet future HR tech for better insights

• Integrate HRIS and other programs

• Empower people to take action
21
Trend #3
The demand for HR professionals
to be business advisors and
champions is increasing.
22
Best Practice #3
Make HR a champion for
your business
23
How to make it happen:

• Identify opportunities in current HR org chart

• Empower roles to help the employee experience

• Support these roles with the data from your HR tech

• Think of problems from the perspective of the C-suite
24
Trend #4
Our workplaces are killing productivity
— and more
• 2018 Royal Society Study: open offices lead
to a direct decline in productivity
• Stanford professor: workplace stressors are
the 5th leading cause of death in America
25
Best Practice #4
Save the (work) environment.
26
How to make it happen:

• Gather feedback about your current office layout

• Designate areas for collaboration/privacy

• Get creative with perks or swag

• Make this a priority!
27
Trend #5
As siloed engagement efforts fail, employee
experience platforms are emerging.
•  Forbes: 2018 was the “year of the employee experience”
•  Forrester: 2019 is the year employee experience moves
“front and center”
28
Best Practice #5
Put the employee experience front
and center
29
How to make it happen:

• Take stock of existing employee experience efforts

• Analyze issues with awareness, adoption, etc.

• Centralize efforts where employees are

• Secure executive buy-in
30
Quick Poll
31
Is your organization
using an employee
engagement
platform today?
32
Questions?

Add yours to the questions area.
Thanks for
attending!
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BEYOND THE TREND REPORTS: 5 BEST PRACTICES FOR ENGAGING EMPLOYEES IN 2019

  • 1. #CLOwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #CLOwebinar Tools You Can Use Audio Control –  A dial in number will not be provided. –  The audio will stream through your headphones or computer speakers. –  Also check your computer’s volume for external speakers or headsets.
  • 4. #CLOwebinar 1. May I receive a copy of the slides? YES! Click on the handouts located on the right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the follow up email. Frequently Asked Questions
  • 5. 5 Beyond the Trend Reports 5 BEST PRACTICES FOR Engaging Employees in 2019
  • 6.
  • 7. 7 Kim Dawson Director of Employee Experience, YouEarnedIt Erica Denner Head of People and Culture, HighGround Presenters
  • 8. 8 Overview & Agenda •  The State of Engagement •  Emerging Trends in Engagement •  5 Best Practices for 2019 •  Q&A
  • 9. 9 The State of Employee Engagement
  • 10. 10 | 10 Gallup Despite employer efforts, engagement has barely budged • 33% in 2016 • 34% in 2018 The State of Employee Engagement
  • 11. 11 | 11 SHRM In the next 5-10 years, HR will be more important to a business’ success than ever. “Human resource professionals need to know and contribute to the vision, mission, and financial success of the business.” – “HR 2025” report from SHRM The State of Employee Engagement
  • 12. 12 | 12 Josh Bersin More than two thirds of all HR technology investments are vastly under-used. – Sierra-Cedar research “There will be a holy war for the employee experience in the years ahead.” –Bersin at HR Tech 2018 The State of Employee Engagement
  • 13. 13 5 Trends & Best Practices of 2019
  • 14. 14 Trend #1 Learning and Development is now one of the most sought-after perks. • Number one driver for millennials • $400 billion spent on L&D now
  • 15. 15 How effective are your organization’s Learning & Development initiatives? Quick Poll • Very – people love them! • Somewhat effective • Neutral • Somewhat ineffective • Very ineffective
  • 16. 16 Best Practice #1 Level up your Learning and Development
  • 17. 17 How to make it happen: • Evaluate your L&D: Is it piecemeal or robust? • Measure your team’s competencies • Add L&D that leads to success • Get creative!
  • 18. 18 Trend #2 HR Tech is evolving faster than ever, and it’s assisting — not automating — HR professionals.
  • 19. 19 Best Practice #2 Ask more from your insights.
  • 20. 20 How to make it happen: • Audit your current reports-to-insights process • Vet future HR tech for better insights • Integrate HRIS and other programs • Empower people to take action
  • 21. 21 Trend #3 The demand for HR professionals to be business advisors and champions is increasing.
  • 22. 22 Best Practice #3 Make HR a champion for your business
  • 23. 23 How to make it happen: • Identify opportunities in current HR org chart • Empower roles to help the employee experience • Support these roles with the data from your HR tech • Think of problems from the perspective of the C-suite
  • 24. 24 Trend #4 Our workplaces are killing productivity — and more • 2018 Royal Society Study: open offices lead to a direct decline in productivity • Stanford professor: workplace stressors are the 5th leading cause of death in America
  • 25. 25 Best Practice #4 Save the (work) environment.
  • 26. 26 How to make it happen: • Gather feedback about your current office layout • Designate areas for collaboration/privacy • Get creative with perks or swag • Make this a priority!
  • 27. 27 Trend #5 As siloed engagement efforts fail, employee experience platforms are emerging. •  Forbes: 2018 was the “year of the employee experience” •  Forrester: 2019 is the year employee experience moves “front and center”
  • 28. 28 Best Practice #5 Put the employee experience front and center
  • 29. 29 How to make it happen: • Take stock of existing employee experience efforts • Analyze issues with awareness, adoption, etc. • Centralize efforts where employees are • Secure executive buy-in
  • 31. 31 Is your organization using an employee engagement platform today?
  • 32. 32 Questions? Add yours to the questions area. Thanks for attending!
  • 33. #CLOwebinar Register for the next webinar! What it Takes to be a Modern Global Leader Wednesday, January 9, 2019 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at clomedia.com/webinars