Leadership development today is not delivering on board level expectations and research shows there are issues in developing leaders just-in-time and in a consistent and cost-effective way. There’s a growing need for organizations to completely rethink how they develop their leaders. This session will demonstrate how leadership development can deliver on its promise and how you can tune your LD-strategy and offer tomorrow’s needs. The learning objectives for this interactive session are: Understand the current state of leadership development in organizations Explore the reasons why LD often fails today Provide a leadership development framework to enable performance for all leader Review key metrics and enablers for leadership development

1. Time to Reshape Your
Leadership Development
Strategy?
Jan Rijken January 23, 2020

2. Agenda
• Changing world & leadership skills
• Current state of leadership development
• Why leadership development fails
• Key enablers to reshape your
leadership development
• Futureproof LD framework
• Questions and feedback

3. • Learning Director Wiley
CrossKnowledge
• Visiting professor at IE
Business School
• Former CLO at KPMG /
Daimler / ABNAMRO
• Live on a houseboat in NL
• Family – 2 sons
• Passion for sports
Jan Rijken Recent Publications
• L&D Global<>Local
• Learner Engagement
• Annual Learning Reporting
• Corporate Learning Strategy
• Digital Learning Readiness
• Knowledge Transfer
• Onboarding
• Leadership Development
• Skills acquisition
• L&D performance consulting

4. About CrossKnowledge
Key Figures
Largest digital learning
provider
worldwide
More than 7 Million.
Learners worldwide
25% growth per year
350+ Fortune 500 clients
across Europe and Asia
94% loyalty rate
25,000 learning objects
17 languages supported
We empower your transformation with:
1. State of the art technology
2. Top quality content; 25,000+ learning
objects
3. Effective implementation, glocalization and
management support.

5. Impact on
Leadership
New Business
Models
Engaging the
Workforce
Purpose &
Balance
New Jobs &
Skills
War for Talent
Employee
Relations
Demographic
Shift
Economic
Turbulence
Technology -
Digitalization
Globalization
Dynamics in Our Environment

6. A
C D E
B
How things were How things “are”
B
A
DC
G
E
How things work
Shared values and culture
Transparent goals and projects
Free flow of information and feedback
People rewarded for
their skills and abilities, not position
A network of teams
Source: Rewriting the rules for the digital age. 2017 Deloitte Global Human Capital Trends
Organizations Are Redesigning Themselves

7. Companies are struggling with a critical problem — finding managers with the
right skills to lead their organizations. This problem not only has damaging
downstream effects for businesses, but it’s also hurting the global economy
(IBM study 2019)
An analysis by job market analytics company Burning Glass Technologies
(2019) found that management skills “represent one of the biggest skills gaps
in the job market” and that managers have larger skills gaps than the people
they manage. The Bank of England’s chief economist has argued that poor
management is the principal cause of the U.K.’s stagnant productivity
Studies indicate that “bad management could be an important factor behind
the lower levels of productivity and development of many organizations”
according to the International Growth Centre (2019).

8. Learning Doesn’t Drive Business – Skills Do
PwC CEO Survey: Talent Trends 2019, Upskilling for a Digital World 2019
44%
44%
47%
52%
55%
We are not able to innovate effectively
Our quality or customer experience are impacted
We are unable to pursue a market opportunity
8 in 10 ➜
CEOs say lack of key skills
IS A SERIOUS THREAT
to their company’s growth
Our people costs are rising more than expected
We are missing our growth targets

9. SOURCE: WEF, 2018
1. Analytical
Thinking and
INNOVATION
2. Active Learning
3. CREATIVITY,
Originality and
Initiative
4. Technology
Design &
Programming
5. Critical Thinking
and Analyses
8. Emotional
Intelligence
9. Reasoning,
Problem-solving
and IDEATION
10. Systems Analyses and Evaluation
6. Complex
Problem Solving
7. Leadership &
Social Influence
The Top 10 Skills in 2022

10. 3M+ Journal Articles
What Makes a Good Leader?
© 2019. Dr. Nick van Dam. Leadership Development

11. Leadership Development – Some Facts
Source: Brandon Hall & CCL
1. 71% of the organizations say their leaders are not
ready to lead for the future
2. 54% of organizations do not have successors for
critical leader positions
3. 81% indicate that their leaders are not effective at
developing leaders
4. 19% of leaders believe LD today is relevant to the
issues they face
5. 90% of corporate organizations have LD
6. Only 5% have LD for all leaders

12. • Delivering business strategy
• More effective leadership of change
• Improving leader high-performance at all levels
• Transform culture & trust
Leadership Development Ambitions
• Getting the right people in place
• Improving career planning for potential leaders
• Improving retention for current and future leaders
• Solidify bench strength
• Leadership development impact
• Leadership development efficiency
• Accelerate time-to-performance

13. What’s Needed to Reshape Your
Leadership Development Strategy?
Source: Harvard Business Review & CCL
1. Alignment with business strategy
2. Agree business sponsorship
3. Include changing perspectives on leadership
4. Demonstrating performance impact
5. Ground in a positive learning climate
6. Ensure optimal personalization
7. Professional marketing & positioning
8. Solid link to workplace
9. Clear design principles & embrace neuroscience
10. Skilled LD experts

14. Why Blend Your Leadership Development
Scalability & cost savings (over F2F training)
Reduce time away from work
Link to learner needs & improve engagement
Reduce time-to-competency
Leverage collective experience & intelligence
Faster application in the flow of work

15. Micro-Learning
Videos, blogs, articles,
micro-learning programs,
on-demand,
in the flow of work
Macro-Learning
MOOCs, courseware,
courses, simulations,
assessments and may
include VR and AR
Group Learning
University
Events, innovation
sessions, leadership
programs
On the Job
Learning
Coaching, developmental
assignments, mentorship,
exposure
Only 31% of companies offer
continuous learning opportunities,
only 14% feel effective in this area,
yet 79% of L&D professionals
investing in this model
42% of companies believe they
effectively help people perform in
future role, 29% in future role, yet
focus here is high and growing
Only 38% of companies offer
development activities outside of
formal training, continuous focus
needed
83% of companies have a corporate
university and 32% say its usage is
increasing
Source: Bersin by Deloitte High-Impact Learning Organization 2017, n=1200
ATD “Microlearning: Delivering Bite-Sized Knowledge,” n=596
Leadership Academies Integrate Four Forms of Learning

16. How to develop all leaders without exception with optimal
use of resources & budget?
How to offer personalized learning to each leader at the
moment of need?
How to assure that all critical leadership skills are mastered
consistently?
Leadership Development Essentials:

17. Leading self
Career Programs
(Blended)
Performance Modules
(Stand-Alone-Blended)
Onboarding
Remote leadership
Data-driven thinking
Develop talent & diversity
Operational excellenceLeading innovation
Leading across cultures
Taking difficult decisions
Digital Essentials
I have a capability gap I need help now
Digitalization
Leading your organization
Leading your function
Leading teams
Leading people
Coaching skills
Communication skills
Agile leadership
Value-based management
Your Performance
Exec development
Managing complex projects
Influencing skills
Assessment & link to performance cycle
Managing performance
Effective delegation
Content examples
Org. Transformation
Program (Blended)
We need to change
Driving Transformation
& Performance
Your role in leading change
and collaboration
Leadership Development Framework
Successful people leader
Leading High-impact teams
Exec development
I want a next step
Key leadership focus &
ambitions
Digital skills & mindset

18. Leading self
Career Programs
(Blended)
Performance Modules
(Stand-Alone-Blended)
Onboarding
Remote leadership
Data driven thinking
Develop talent & diversity
Operational excellenceLeading innovation
Leading across cultures
Taking difficult decisions
Digital Essentials
I have a capability gap I need help now
Digitalization
Leading your organization
Leading your function
Leading teams
Leading people
Coaching skills
Communication skills
Agile leadership
Value-based management
Your Performance
Exec development
Managing complex projects
Influencing skills
Assessment & link to performance cycle
Managing performance
Effective delegation
Key leadership focus &
ambitions
Org. Transformation
Program (Blended)
We need to change
Driving Transformation
& Performance
Your role in leading change
and collaboration
Successful people leader
Leading High-impact teams
Exec development
I want a next step
Digital skills & mindset
Leadership Development Framework

19. Blended Career Program - Example
Experiential
Learning Through Doing
Simulations
& games
Leading
people
Industry
conferences
Virtual
Classroom
Develop your
successor
Leadership
curricula
Peer
Coaching
Formal
Mentoring
Yammer,
Twitter
Informal
Feedback
Leadership
campus
(portal)
Action tips -
Learning
Job-shadowing
Formal
Learning Through Structured Means Turnaround
assignment
Cross-functional
projects Mobility
assignments
Set clear goals to
work towards
Incorporate
Feedback
Reflection
Leadership
checklist
Workshops
External
coaching
Leader community
Knowledge sharing
LD books &
podcasts
Digital LD
modules
Company strategy
& values MOOCs
Online tests &
Assessment
Leadership
learning
App
Social
Learning Through Other People

20. Leadership game
Leading
people
Industry
conferences
VC best
practice
sessions
Develop your
successor
Leadership
curricula
Peer Coaching
Formal
Mentoring
Yammer,
Twitter
Informal
Feedback
Leadership
campus
(portal)
Action tips -
Learning
Job-shadowing
Turnaround
assignment
Cross-functional
projects Mobility
assignments
Incorporate
Feedback
Reflection
Leadership
checklist
Leading people
training
External
coaching
Leader community
Knowledge sharing
LD books &
podcasts
Digital LD pre-
modules
Online
Assessment
Leadership learning
App
Blended Career Program – Formal Learning
Company strategy
& values MOOCs

21. Great Corporate
University
Strong CSLO
Excellent
L&D Skills
Strong Talent Process
Excellent Training
Technology
Great L&D Measures
& Effectiveness
Have we created an organization
which truly has a climate to learn?
Does Leadership
reinforce the need to
Learn?
Can we make-get time
to learn?
Do people share
information
openly?
Do we feel
empowered to
try new behavior?
Do we practice and
embed?
Do we take
the time to
reflect?
Do people
move around
and take risks?
Are experts rewarded
and valued?
The Critical Role of Learning Climate

22. Leadership Development KPI’s
• Number of leaders trained
• Number of LD programs delivered
• Time-to-competence
• Increased performance in role
• % of leaders with the right skills
• Pool of future leaders – successors
• Retention of leaders
• % of high potential leaders promoted
• Leader performance impacting business
• Client feedback

23. 1. Exec sponsorship for LD key initiatives
2. Linked to performance cycle & talent processes
3. Management accountability for development (coaching etc.)
4. Involve users in the design
5. Change management process, incl marketing strategy
6. L&D capabilities & mindset
Key Enablers for Your LD Strategy

24. Thank You!
Jan.Rijken@crossknowledge.com
Jan Rijken on LinkedIn