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Retain Talent and Increase Employee Satisfaction
   Speaker:     Mark Smith
                President and Chief Research Officer
                Ventana Research

                Spencer Hyde
                Director, Multimedia and Business Development
                SkyWest Airlines

                Hardeep Gulati
                Executive Vice President, Products and Customer Support
                SumTotal Systems

   Moderator:   Mike Prokopeak
                Vice President, Editorial Director
                Talent Management magazine



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Retain Talent and Increase Employee Satisfaction




                        Mike Prokopeak
                        Vice President, Editorial Director
                        Talent Management magazine




                                                  #TMwebinar
Retain Talent & Increase Employee
               Satisfaction
Leverage the Latest Cloud-based HR Technology to Drive Engagement


        Speakers:       Mark Smith
                        CEO & Chief Research Officer

                        Spencer Hyde
                        Director Multimedia & Business Development

                         Hardeep Gulati
                         EVP Products & Customer Support
Today’s Agenda
Cloud Computing & Software as a Service
•  Mark Smith – CEO & Chief Research Officer, Ventana Research

SkyWest Airlines: A Case Study in Going to the
Cloud
•  Spencer Hyde – Director of Multimedia & Business Development, SkyWest
   Airlines


SumTotal Strategic HCM Cloud Solution
•  Hardeep Gulati – EVP Products and Customer Support, SumTotal
   Systems
Cloud Computing &
                 Software as a Service
                                A New Approach
                                 To An Old Idea

            Cloud Computing provides access to
            software & technology that is
            installed outside of your enterprise
            through public clouds in usage and
            rental based software as a service
            cost model for a enterprise to gain
            access to latest in computing.

            Organizations can also establish
            private cloud for managing
            computing outside of enterprise.
            Clouds cane be in mixed or in other
            business approaches.
©2006, Ventana Research, Inc.
Advancing the Human Capital Agenda

Organizations must operate leaner and
more efficient in human capital and
utilizing talent efficiently.


                 Compensate


               Perform


             Learn


        Hire


   Recruit


                                 9
                     ©2012, Ventana Research
The Value of Cloud Computing

                                                  Availability
                      Situation – Technology complexity in IT
                             Problem – Backlog of IT projects
           Benefit – Faster access to applications for business
                                                Optimization
           Situation – Older applications decreasing efficiency
                     Problem – Difficult to improve processes
              Benefit – Increased effectiveness in applications
                                               Simplification
                        Situation – Too many outdated systems
                     Problem – Resources tied up in other areas
                            Benefits – Faster and easier access



                           10
                ©2012, Ventana Research
Cloud Computing Transforms Business

                                              Time
                              Do you have access to people related
                                 applications when you need it?

                                               Cost
                                 Are you reducing cost of operating
                                human capital through applications?

                                               Risk
                               Do you know if you are reducing risk
                                 of not providing human capital
                                          improvement?

                                               Value
                                Does your organization have what it
                                 needs for utilizing applications?
                         11
              ©2012, Ventana Research
Framework of Benefits with Cloud Computing


                             Smarter
                               Achieve greater
                               effectiveness in                Safer
                             competitive market
    Faster                 through HCM and cloud
                                                         Operate at any velocity of
                                  computing.            operations required by your
Improve time to providing HCM                                   HCM needs.
  applications and tools for
    organizational needs.


                                                     Cheaper
                  Better
                                                     Improve the efficiency of
           Improve effectiveness by                     your operations by
       improving the efficiency of human             renting and utilizing HCM
             capital management.                           applications.



                                      12
                           ©2012, Ventana Research
Assess Cloud Computing Suppliers and
Technologies in Balanced Method
            Usability
            Involves evaluation criteria to assess user experience value.
            Capability
            The fit of capabilities of the product and needs of the business.

            Adaptability
            Designed to configure and customize products to business needs.

            Manageability
            Intended to ensure the products meet business and IT needs.

            Reliability
             Ensure products deliver performance and scalability required.
            Validation
             Assess vendor’s commitment to market and its products.
            TCO/ROI
            Assess the value the vendor delivers with its products.




                           13
                ©2012, Ventana Research
Priorities in Human Capital Management
Software
Usability                    77%
Functionality                66%
Reliability                  64%
Manageability                63%
TCO/ROI                      57%
Adaptability                 47%
Validation                   35%
How important are the following technology and vendor considerations in designing, choosing and
                        deploying social networking in talent acquisition and generation software?
                                    Source: Ventana Research Social Media in Recruiting Benchmark Research


                                            14
                                 ©2012, Ventana Research
Massive Shift to Methods to Accessing
    Applications like Recruiting


   No preference                                                 38%

   On demand (SaaS)                                              23%

   Hosted                                                        20%

   On premises                                                   19%

              In which of the following ways do you prefer to
            purchase and deploy social media-enabled talent
                       acquisition and generation software?

Source: Ventana Research Social Media in Recruiting Benchmark Research


                                                      15
                                           ©2012, Ventana Research
Polling Slide: In which of the following ways do
you prefer to purchase and deploy HCM
Software?

  1.    No Preference
  2.    OnDemend (SaaS)
  3.    Hosted
  4.    On Premise




                                      16
                 ©2011, Ventana Research, Inc. - CONFIDENTIAL
Key Considerations for Cloud Computing

 Detailed Criteria:
 • Security
 • Privacy
 • Compliance
 • Legal
 • Monitoring
 • Management
 • Licensing
 • Tenancy
 • Architecture
 • Sustainability

                             17
                  ©2012, Ventana Research
Best Practice in Successful Cloud
Computing Deployments

 Establish Efforts with Structure and Rigor:


        Leadership & Sponsorship

            Program & Processes

                  Applications

              Benefits & Results

                              18
                   ©2012, Ventana Research
Maturity – Where Can You Improve?

Organizations should evaluate cloud
computing with human capital and
talent management:
 •  What activities and tasks can be
    streamlined with new applications?
 •  What efficiencies can be gained by
    providing immediate access?
 •  What human capital processes can be
    improved from recruiting to retaining
    talent?
 •  What level of improvement can be
    found in using newer applications in
    cloud?
 •  How can managers and workers work
    better together?

                                  19
                       ©2012, Ventana Research
Summary: Time For Change

              • Organizations can run more
                efficient and effective using cloud
                computing.
              • Plan out business case with value
                over costs for investments in
                cloud computing efforts.
              • Factor investment is part of
                improving employee satisfaction
                and reducing churn of talent.
              • Examine methods of using
                applications from manager to
                workers across organization.

                        20
             ©2012, Ventana Research
SkyWest Airlines: A Case
Study in Going to the Cloud

             Spence Hyde – SkyWest Airlines
            Director of Multimedia & Business
                       Development
SkyWest Airlines – HCM In the Cloud
Leading air carrier offering global access to millions of people each month




   §  11,000+ employees                   §  10,000+ employees
   §  1,671 Daily Departures              §  2,091 Daily Departures
   §  318 Aircraft                        §  404 Aircraft

                                            Page 22 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Training is Critical to Efficient Operation


 Highly Regulated Industry
                    Dispersed Workforce
 Airlines are
 required to meet                      Central to Operations
 complex            SkyWest has
                    employees                                 Efficiency Matters
 regulatory                            Failure to meet
 requirements       stationed across
                    the country and    requirements
 related to                            can directly           Training has to
 training           centralized                               be very cost
                    training is not    affect airline
                                       operations and         effective to
                    always viable                             ensure the
                                       impact revenue
                                                              highest possible
                                                              return




                                               Page 23 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
SkyWest Airlines – Flying in the Cloud




                                                Currently on
                                  Migrated to   SumTotal
                                  Cloud         Cloud / SaaS
                                  October       Solution
                  Decision Made   2011
                  June 2011 to
                  Move to the
                  Cloud
   SumTotal
   Enterprise
   Premise
   Learning for
   11+ years
                                                         Page 24 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Benefits & Costs of Cloud HCM



  Cloud Benefits                 Cloud Costs
      Seamless Upgrades                 No Customizations


         Lower IT Costs               Upgrades / Schedule

    Improved Accessibility for
                                    Data is Not On-Premise
     Off-Network Employees

                                    Harder to Load Custom
    More Streamlined Support
                                           Content

                                 Page 25 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Lesson’s Learned Moving to the Cloud
Measure Twice, Cut Once


  Evaluate Your Current HCM Application Architecture

   •  Seek to understand the full impact of the transition to the cloud
   •  SkyWest consolidated two learning implementations into one


  Invest Time in Planning Phase – You Will Be Rewarded

   •  Solid plans will help you execute the change more effectively and with
      fewer issues
   •  Don’t make assumptions – validate all that you can
   •  Be sure to document everything possible
   •  Think about network architecture – Cloud means accessing from outside
      the network
                                                 Page 26 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
SumTotal Strategic
HCM Cloud

Hardeep Gulati
EVP Products and Customer Support
SumTotal
SumTotal At-a-Glance
                        Market Leader in Strategic HCM with 15 Million Cloud Users


                                                                                        SumTotal
                                                                                    Worldwide Leader in
                                                                                      Strategic HCM
                                                                                          3,500+
                                                                                         Customers
Market Share (users)




                                                                                       Over 43+ Million
                                                                                         End-Users

                                                                                    Over 15+ Million End-
                                                                                      Users on Cloud

                                                                                      1000+ Employees,
                                                                                    Deep Domain Expertise

                                                                                     Enterprise and SMB


                                                              Global Scalability


                       Page 28 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Key Challenges For HR Today
                                                                                 Company and Business
                                                                                 Executive


                                              Do we have the right talent and strategy that will
                                                       support our growth objectives?
                                             Am I effectively utilizing my resources and running
                                                               lean operations?                                               Employee or
HR Executive/                                Do I have the right tools to communicate and train
Manager                                                                                                                       Contractor
                                                        with my extended enterprise?
                Do we have the right                                                                How do I find training
                talent strategy to support                                                          that will help me be
                                                                             Manual Succession
                company growth?                                                                     effective at job?
                                                     Custom                  Planning
                How do I make sure                   Warehouse                                      Am I performing to my
                everyone is in                                                           LMS        manager ‘s
                compliance?                                                                         expectations?
                                                       Disconnected
                Are we accurately                      & Manual                      Paper          How do I get recognized
                tracking workforce                                    Core           Appraisals     for my work? How do I
                                                                       HR
                schedules, expenses ?                                                               continue to grow ?
                                               How do I maintain low cost of ownership and
                                                        leverage cloud technology?
                                             How do I integrate the data and processes across
                                                         all these siloed solutions?
                                              How do I leverage new technology like mobile,
                                                social to improve employee productivity?

                                                                                      Information Technology



   Page 29 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
SumTotal Making HR More Strategic
                                                              Company and Business Executive
                                                              Right talent strategies to meet my
                                                              business objectives


                                                                              Enable actionable insight and align
     Global visibility of Talent                                              workforce strategy with company
     Pool and Gaps
                                                                              objectives




                                                                                                   Employee or Contractor
                                                                                                   Driving Engagement and
                                                                                                   Retention
  HR Executive/Manager
  Making HR more
  strategic
                                                                                 Scale to the needs of global
Enforce compliance across
                                                                                 growing organization
employees, partners, and contractors
                                                                Information Technology
                                                                Low TCO; Scalable for global
                                                                diverse organization




 Page 30 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
SumTotal Strategic HCM Solution

                                                             Comprehensive, unified, industry specific
                                                              support for all strategic HCM functions



                                                              Integrated and engineered to work
                                                                 together with common UI and
                                                                 seamless business processes


                                                                 Modular – Deploy full platform or
                                                              individual components and coexist with
                                                                     existing HR IT investments


                                                                  Scalable from SMB to Global
                                                              enterprises across different industries


                                                                Flexible options for On-Premise or
                                                                SumTotal Cloud – Public or Private




Page 31 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Flexible Delivery Model to Suit Your Business
 Needs



  Pure SaaS                                   Cloud Services          On-Premise
  •  Enterprise-class                         •  Private or Shared    •  Localized
  •  Multi-tenant                                Options                 Deployment
  •  Rapid Upgrades &                         •  Massively Scalable
     Advancements                                Infrastructure
                                              •  Compliance
                                                 Management
                                              •  Extensibility




Page 32 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Comprehensive Strategic HCM Solution
    Best In Class and Complete Coverage for All HR Processes


#1 Leader in Learning*                      Market Leader in Talent*        Market Leader in WFM*            Market Pioneer in Payroll*



         Learning Mgmt                           Talent Mgmt and                 Workforce Mgmt                    Core HR & Payroll
                                                    Acquisition

   Most Comprehensive                        Most Comprehensive               Most Comprehensive               Comprehensive Payroll
   Learning Management                       Talent Management                Workforce Management             •  Ability to provide complex
   •  Support for all types of               •  Performance Management        •  Time and Attendance              Payroll solution for global
      learning – eLearning, OJT,             •  360 Feedback                     Tracking                         organization
      Virtual learning, Trainings,           •  Competency Management         •  Absence Management            •  Integrated benefits
      Extended enterprise                    •  Career Development            •  Vacation Rules – FLSA,           management
   •  Manage different global                •  Integrated Learning              FMLA and Others               Core HR
      divisional learning and                •  Succession Planning           •  Scheduling – Manual and       •  Self Service HR Transaction
      training rules and policies            •  Compensation Management          Optimizations                    Management
   Specialized SMB Maestro                   •  Recruiting and Onboarding     •  Full integrated Data          Expense Management
   Learning Solution                         Complete Talent Profile             Acquisition Devices with      •  Expense Tracking and
                                                                                 different access controls        Reimbursement




*Forrester, Ventanna Research and Gartner




  Page 33 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Integrated and Engineered to Work Together
   End to End HR data, business process and UI integrations

Common
                                                                                    Industry examples of critical need for
               Mobile                                         Workforce Analytics
Portal         Delivery                                                             integrated processes
                                     Talent Portal
                                       Common UI
                                                                                                All – Talent development for key
                                                                                                strategic competency focus for company
                   Talent        Learning       Workforce        Core HR and
                 Management     Management     Management           Payroll
                                                                                                 Services – Managing variable pays
                    Ø Learning development suggestions and                                      based on contract assignments
                      assignments based on competencies gaps
                                                                                                 Retail – Demand driven hiring of
  Integrated                                                                                     employees and contingent labor based
  HR                Ø Incentive compensation based on Performance                               on optimized schedules
  Business
  Processes
                      and schedule adherence
                                                                                                 Manufacturing, Healthcare – Validating
                                                                                                 certification to operate a machinery
                    Ø Demand driven talent succession, hiring and                               before assigning resource to schedule
                      development plans based on gaps
                                                                                                 Airlines – Automating tracking training
                                                                                                 compliance that require certain time at
                   Ø Schedule based on employee compliance,                                     tasks ex: flying time
                     certifications and/or performance
                                                                                                Healthcare - Managing performance
                                                                                                based on time spend with patients and
                                                                                                critical shifts
Common
Interface                            Core HCM Hub




 Page 34 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Modular Integrations For Internal and Cloud
   Robust Integration Hub Enables Coexistence & Integrations

Internal Systems                                         External Systems and Data

                                                                    Job boards/
                                                                   Social Networks
 HR 1                                                                                                               Integration to other
                                                                                                                   internal and external
                                                                                                                 systems enabled via rich
  HR 2                                                                                                                  hub services



   3rd
                                SumTotal
  Party                         HCM Hub                         ..and 2000 other job sites through

                             Rich         Integrated
                                                                            partners
                                                                                                            ■     SumTotal HCM Hub is a
                        Integration         Talent                 Payroll Providers                              ‘System of Record’ for all
                          Services          Profile                                                               HCM information
 Legacy                                                         US Federal Regulatory Bodies

                         Application       Cloud                                                            ■     Integration services provide
                         Connectors      Connectors                                                               comprehensive ‘SoA’ APIs
                                                                  US Regional               Payroll & Tax
                                                                    Bodies
                                                                                             Outsource            to enable data and process
                                                                                              Providers
  ERP1                                                                                                            integrations
                                                                            ..and others
                                                                            across the 50
                                                                                                            ■     HCM hub enables phased
                                                                            states
                                                                                                                  consolidation strategy
                                                                  Global Payroll Regulations




                                                               Content and Benchmark
                                                                     Providers
SSO / LDAP/ AD


 Page 35 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Scalable for Global Diverse Workforce
   Global Access for Diverse Multi-Faceted Workforce

                                                                                                      Global
                                                                                                      Access

     Social                                                                                         Global Access
  Collaboration                                                                                     Translations and Localization for
                                                                                                    different countries and regions

                                                                                                    Divisional Configurations
                                                                                                    Deploy single solution across divisions
                                                                                                    while still providing variations and
                                            Pervasive User                                          desired processes
                                                Access
                                                                                                                      Device
                                                                                                                   Independent

Social learning                          Mobile Learning
                                         Leverage native application usability and offline mode to enable
Leverage collective intelligence
                                         the best experience and productivity anytime, anywhere
of global talent pool
Secure Collaboration                     Analytics
Enable interactions and                  Enable executive and mobile reach of rich analytics that provides
engagement in different                  insight into HR data and processes
communities and groups
                                         Mobile Workforce Management
                                         Ability to meet the requirements of untethered workforce - field
                                         service, manufacturing sites, remote workers


Page 36 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Scalable Cloud For Extended Enterprise
  Secure Access for Expanded Reach in Extended enterprise


             Extended Enterprise Cloud




                                                             Expand Reach
                                                             ■  Seamless way to deliver training,
                                                                  knowledge, and information to an
                                                                  external audience
                                                             ■    Enable compliance, training and
        Value Creation                                            communication with partner
                                                                  training, external sales channels,
                                                                  distributors, suppliers and agents
                                                             ■    Support for pricing and processing
                                                                  payments (eCommerce) for P&L
                                                                  divisions and initiatives
                                                             ■    Private labeled, easy configurations
                                                                  and self service user account
                                                                  creation enables scale



Page 37 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Scalable Cloud Infrastructure
 Reliable, Secure and Highly Available

 Highly Available Architecture
  ■  All data centers rated Tier III or Tier IV – highest ratings with maximum redundancy
  ■  Redundant / Fault Tolerance equipment throughout
  ■  Global operations team, multi-tiered response mode

 Reliability
  ■    24x7x365 NOC staffed by SUMT employees
  ■    Comprehensive Monitoring Framework
        ■  From end user experience to individual hardware component
        ■  Application Response times, component load thresholds, log analysis, trend analysis

  Secure
  ■     Multi-tiered physical and logical security
  ■     SAS 70 Type II/SSAE-16 certified, ISO 27002 focused
  ■     Multiple layers of physical access controls, including Biometric scans, video surveillance
  ■     Intrusion Detection / Intrusion Prevention Systems
  ■     All servers are “hardened” to reduce vulnerability

  Performance - Intelligent Route Optimization
  ■     State of the art ‘route optimization’ technology to constantly pick the fastest path from
        multiple Tier One providers
  ■     The core routers are scouring the full Internet path to every active application and the
        core is actively moving the customer's live route and traffic REAL TIME to the "Best
        Path" at that moment.


Page 38 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Customer Base Leveraging our Cloud
 services
   ■  Multiple Primary / Standby world class data centers in North
         America and Europe
          ■  Regional data center in Australia
   ■  SumTotal hosts over 1,700 customers operating globally




Page 39 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Case Study: Experian
  ■  Experian is the leading global information services company
         ■  Provides data and analytical tools to clients in more than 80 countries.
         ■  Provides training for 6,000+ learners

  ■  Progressed from premised, to private cloud, to SaaS to meet
       business needs

  ■  Premised: Originally deployed Enterprise Learning on premise
         ■  Became a challenge as acquired companies were not on the same
              network


  ■  Hosted: Migrated to hosted to provide access to all learners
         ■  Upgrades became taxing in effort and cost

  ■  SaaS: Migrated to Cloud to gain automatic upgrades


Page 40 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
SumTotal Cloud Offers Many Customer
 Benefits
                                                             Ø  No investment in expensive hardware
                                                             Ø  Reduced implementation costs
     Low upfront costs                                       Ø  Avoid need to train IT on how to support a
                                                                 large enterprise application

                                                             Ø  Predictable budgeting
                                                             Ø  One invoice & one vendor to manage
  Predictable
                                                             Ø  SaaS deployments can be done in days or
                                                                 weeks compared to multi-months for premise
                                                                 deployments
   Rapid Deployment
                                                             Ø  Strong roadmap with regularly scheduled
                                                                 releases
                                                             Ø  SaaS automatically upgraded
   Rapid Access to Innovation                                Ø  Avoid getting cornered with only support for
                                                                 older browsers/technology
                                                             Ø  Always be on the latest and greatest!


   More Robust                                               Ø  Proactive patching often before you experience
                                                                 the issue
                                                             Ø  Tight collaboration between teams and
                                                                 environments speed up resolutions


Page 41 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
Page 42 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
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Retain Talent and Improve Employee Satisfaction

  • 1. Retain Talent and Increase Employee Satisfaction Speaker: Mark Smith President and Chief Research Officer Ventana Research Spencer Hyde Director, Multimedia and Business Development SkyWest Airlines Hardeep Gulati Executive Vice President, Products and Customer Support SumTotal Systems Moderator: Mike Prokopeak Vice President, Editorial Director Talent Management magazine #TMwebinar
  • 2. •  Q&A –  Click on the Q&A icon on your floating toolbar in the bottom right corner. –  Type in your question in the space at the bottom. –  Click on “Send.” #TMwebinar
  • 3. Tools You Can Use •  Polling –  Polling question will appear in the “Polling” panel. –  Select your response and click on “Submit.” #TMwebinar
  • 4. Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the recording after the webinar? YES Please allow up to 2 business days to receive these materials. #TMwebinar
  • 5. Retain Talent and Increase Employee Satisfaction Mike Prokopeak Vice President, Editorial Director Talent Management magazine #TMwebinar
  • 6. Retain Talent & Increase Employee Satisfaction Leverage the Latest Cloud-based HR Technology to Drive Engagement Speakers: Mark Smith CEO & Chief Research Officer Spencer Hyde Director Multimedia & Business Development Hardeep Gulati EVP Products & Customer Support
  • 7. Today’s Agenda Cloud Computing & Software as a Service •  Mark Smith – CEO & Chief Research Officer, Ventana Research SkyWest Airlines: A Case Study in Going to the Cloud •  Spencer Hyde – Director of Multimedia & Business Development, SkyWest Airlines SumTotal Strategic HCM Cloud Solution •  Hardeep Gulati – EVP Products and Customer Support, SumTotal Systems
  • 8. Cloud Computing & Software as a Service A New Approach To An Old Idea Cloud Computing provides access to software & technology that is installed outside of your enterprise through public clouds in usage and rental based software as a service cost model for a enterprise to gain access to latest in computing. Organizations can also establish private cloud for managing computing outside of enterprise. Clouds cane be in mixed or in other business approaches. ©2006, Ventana Research, Inc.
  • 9. Advancing the Human Capital Agenda Organizations must operate leaner and more efficient in human capital and utilizing talent efficiently. Compensate Perform Learn Hire Recruit 9 ©2012, Ventana Research
  • 10. The Value of Cloud Computing Availability Situation – Technology complexity in IT Problem – Backlog of IT projects Benefit – Faster access to applications for business Optimization Situation – Older applications decreasing efficiency Problem – Difficult to improve processes Benefit – Increased effectiveness in applications Simplification Situation – Too many outdated systems Problem – Resources tied up in other areas Benefits – Faster and easier access 10 ©2012, Ventana Research
  • 11. Cloud Computing Transforms Business Time Do you have access to people related applications when you need it? Cost Are you reducing cost of operating human capital through applications? Risk Do you know if you are reducing risk of not providing human capital improvement? Value Does your organization have what it needs for utilizing applications? 11 ©2012, Ventana Research
  • 12. Framework of Benefits with Cloud Computing Smarter Achieve greater effectiveness in Safer competitive market Faster through HCM and cloud Operate at any velocity of computing. operations required by your Improve time to providing HCM HCM needs. applications and tools for organizational needs. Cheaper Better Improve the efficiency of Improve effectiveness by your operations by improving the efficiency of human renting and utilizing HCM capital management. applications. 12 ©2012, Ventana Research
  • 13. Assess Cloud Computing Suppliers and Technologies in Balanced Method Usability Involves evaluation criteria to assess user experience value. Capability The fit of capabilities of the product and needs of the business. Adaptability Designed to configure and customize products to business needs. Manageability Intended to ensure the products meet business and IT needs. Reliability Ensure products deliver performance and scalability required. Validation Assess vendor’s commitment to market and its products. TCO/ROI Assess the value the vendor delivers with its products. 13 ©2012, Ventana Research
  • 14. Priorities in Human Capital Management Software Usability 77% Functionality 66% Reliability 64% Manageability 63% TCO/ROI 57% Adaptability 47% Validation 35% How important are the following technology and vendor considerations in designing, choosing and deploying social networking in talent acquisition and generation software? Source: Ventana Research Social Media in Recruiting Benchmark Research 14 ©2012, Ventana Research
  • 15. Massive Shift to Methods to Accessing Applications like Recruiting No preference 38% On demand (SaaS) 23% Hosted 20% On premises 19% In which of the following ways do you prefer to purchase and deploy social media-enabled talent acquisition and generation software? Source: Ventana Research Social Media in Recruiting Benchmark Research 15 ©2012, Ventana Research
  • 16. Polling Slide: In which of the following ways do you prefer to purchase and deploy HCM Software? 1.  No Preference 2.  OnDemend (SaaS) 3.  Hosted 4.  On Premise 16 ©2011, Ventana Research, Inc. - CONFIDENTIAL
  • 17. Key Considerations for Cloud Computing Detailed Criteria: • Security • Privacy • Compliance • Legal • Monitoring • Management • Licensing • Tenancy • Architecture • Sustainability 17 ©2012, Ventana Research
  • 18. Best Practice in Successful Cloud Computing Deployments Establish Efforts with Structure and Rigor: Leadership & Sponsorship Program & Processes Applications Benefits & Results 18 ©2012, Ventana Research
  • 19. Maturity – Where Can You Improve? Organizations should evaluate cloud computing with human capital and talent management: •  What activities and tasks can be streamlined with new applications? •  What efficiencies can be gained by providing immediate access? •  What human capital processes can be improved from recruiting to retaining talent? •  What level of improvement can be found in using newer applications in cloud? •  How can managers and workers work better together? 19 ©2012, Ventana Research
  • 20. Summary: Time For Change • Organizations can run more efficient and effective using cloud computing. • Plan out business case with value over costs for investments in cloud computing efforts. • Factor investment is part of improving employee satisfaction and reducing churn of talent. • Examine methods of using applications from manager to workers across organization. 20 ©2012, Ventana Research
  • 21. SkyWest Airlines: A Case Study in Going to the Cloud Spence Hyde – SkyWest Airlines Director of Multimedia & Business Development
  • 22. SkyWest Airlines – HCM In the Cloud Leading air carrier offering global access to millions of people each month §  11,000+ employees §  10,000+ employees §  1,671 Daily Departures §  2,091 Daily Departures §  318 Aircraft §  404 Aircraft Page 22 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 23. Training is Critical to Efficient Operation Highly Regulated Industry Dispersed Workforce Airlines are required to meet Central to Operations complex SkyWest has employees Efficiency Matters regulatory Failure to meet requirements stationed across the country and requirements related to can directly Training has to training centralized be very cost training is not affect airline operations and effective to always viable ensure the impact revenue highest possible return Page 23 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 24. SkyWest Airlines – Flying in the Cloud Currently on Migrated to SumTotal Cloud Cloud / SaaS October Solution Decision Made 2011 June 2011 to Move to the Cloud SumTotal Enterprise Premise Learning for 11+ years Page 24 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 25. Benefits & Costs of Cloud HCM Cloud Benefits Cloud Costs Seamless Upgrades No Customizations Lower IT Costs Upgrades / Schedule Improved Accessibility for Data is Not On-Premise Off-Network Employees Harder to Load Custom More Streamlined Support Content Page 25 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 26. Lesson’s Learned Moving to the Cloud Measure Twice, Cut Once Evaluate Your Current HCM Application Architecture •  Seek to understand the full impact of the transition to the cloud •  SkyWest consolidated two learning implementations into one Invest Time in Planning Phase – You Will Be Rewarded •  Solid plans will help you execute the change more effectively and with fewer issues •  Don’t make assumptions – validate all that you can •  Be sure to document everything possible •  Think about network architecture – Cloud means accessing from outside the network Page 26 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 27. SumTotal Strategic HCM Cloud Hardeep Gulati EVP Products and Customer Support SumTotal
  • 28. SumTotal At-a-Glance Market Leader in Strategic HCM with 15 Million Cloud Users SumTotal Worldwide Leader in Strategic HCM 3,500+ Customers Market Share (users) Over 43+ Million End-Users Over 15+ Million End- Users on Cloud 1000+ Employees, Deep Domain Expertise Enterprise and SMB Global Scalability Page 28 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 29. Key Challenges For HR Today Company and Business Executive Do we have the right talent and strategy that will support our growth objectives? Am I effectively utilizing my resources and running lean operations? Employee or HR Executive/ Do I have the right tools to communicate and train Manager Contractor with my extended enterprise? Do we have the right How do I find training talent strategy to support that will help me be Manual Succession company growth? effective at job? Custom Planning How do I make sure Warehouse Am I performing to my everyone is in LMS manager ‘s compliance? expectations? Disconnected Are we accurately & Manual Paper How do I get recognized tracking workforce Core Appraisals for my work? How do I HR schedules, expenses ? continue to grow ? How do I maintain low cost of ownership and leverage cloud technology? How do I integrate the data and processes across all these siloed solutions? How do I leverage new technology like mobile, social to improve employee productivity? Information Technology Page 29 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 30. SumTotal Making HR More Strategic Company and Business Executive Right talent strategies to meet my business objectives Enable actionable insight and align Global visibility of Talent workforce strategy with company Pool and Gaps objectives Employee or Contractor Driving Engagement and Retention HR Executive/Manager Making HR more strategic Scale to the needs of global Enforce compliance across growing organization employees, partners, and contractors Information Technology Low TCO; Scalable for global diverse organization Page 30 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 31. SumTotal Strategic HCM Solution Comprehensive, unified, industry specific support for all strategic HCM functions Integrated and engineered to work together with common UI and seamless business processes Modular – Deploy full platform or individual components and coexist with existing HR IT investments Scalable from SMB to Global enterprises across different industries Flexible options for On-Premise or SumTotal Cloud – Public or Private Page 31 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 32. Flexible Delivery Model to Suit Your Business Needs Pure SaaS Cloud Services On-Premise •  Enterprise-class •  Private or Shared •  Localized •  Multi-tenant Options Deployment •  Rapid Upgrades & •  Massively Scalable Advancements Infrastructure •  Compliance Management •  Extensibility Page 32 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 33. Comprehensive Strategic HCM Solution Best In Class and Complete Coverage for All HR Processes #1 Leader in Learning* Market Leader in Talent* Market Leader in WFM* Market Pioneer in Payroll* Learning Mgmt Talent Mgmt and Workforce Mgmt Core HR & Payroll Acquisition Most Comprehensive Most Comprehensive Most Comprehensive Comprehensive Payroll Learning Management Talent Management Workforce Management •  Ability to provide complex •  Support for all types of •  Performance Management •  Time and Attendance Payroll solution for global learning – eLearning, OJT, •  360 Feedback Tracking organization Virtual learning, Trainings, •  Competency Management •  Absence Management •  Integrated benefits Extended enterprise •  Career Development •  Vacation Rules – FLSA, management •  Manage different global •  Integrated Learning FMLA and Others Core HR divisional learning and •  Succession Planning •  Scheduling – Manual and •  Self Service HR Transaction training rules and policies •  Compensation Management Optimizations Management Specialized SMB Maestro •  Recruiting and Onboarding •  Full integrated Data Expense Management Learning Solution Complete Talent Profile Acquisition Devices with •  Expense Tracking and different access controls Reimbursement *Forrester, Ventanna Research and Gartner Page 33 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 34. Integrated and Engineered to Work Together End to End HR data, business process and UI integrations Common Industry examples of critical need for Mobile Workforce Analytics Portal Delivery integrated processes Talent Portal Common UI All – Talent development for key strategic competency focus for company Talent Learning Workforce Core HR and Management Management Management Payroll Services – Managing variable pays Ø Learning development suggestions and based on contract assignments assignments based on competencies gaps Retail – Demand driven hiring of Integrated employees and contingent labor based HR Ø Incentive compensation based on Performance on optimized schedules Business Processes and schedule adherence Manufacturing, Healthcare – Validating certification to operate a machinery Ø Demand driven talent succession, hiring and before assigning resource to schedule development plans based on gaps Airlines – Automating tracking training compliance that require certain time at Ø Schedule based on employee compliance, tasks ex: flying time certifications and/or performance Healthcare - Managing performance based on time spend with patients and critical shifts Common Interface Core HCM Hub Page 34 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 35. Modular Integrations For Internal and Cloud Robust Integration Hub Enables Coexistence & Integrations Internal Systems External Systems and Data Job boards/ Social Networks HR 1 Integration to other internal and external systems enabled via rich HR 2 hub services 3rd SumTotal Party HCM Hub ..and 2000 other job sites through Rich Integrated partners ■  SumTotal HCM Hub is a Integration Talent Payroll Providers ‘System of Record’ for all Services Profile HCM information Legacy US Federal Regulatory Bodies Application Cloud ■  Integration services provide Connectors Connectors comprehensive ‘SoA’ APIs US Regional Payroll & Tax Bodies Outsource to enable data and process Providers ERP1 integrations ..and others across the 50 ■  HCM hub enables phased states consolidation strategy Global Payroll Regulations Content and Benchmark Providers SSO / LDAP/ AD Page 35 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 36. Scalable for Global Diverse Workforce Global Access for Diverse Multi-Faceted Workforce Global Access Social Global Access Collaboration Translations and Localization for different countries and regions Divisional Configurations Deploy single solution across divisions while still providing variations and Pervasive User desired processes Access Device Independent Social learning Mobile Learning Leverage native application usability and offline mode to enable Leverage collective intelligence the best experience and productivity anytime, anywhere of global talent pool Secure Collaboration Analytics Enable interactions and Enable executive and mobile reach of rich analytics that provides engagement in different insight into HR data and processes communities and groups Mobile Workforce Management Ability to meet the requirements of untethered workforce - field service, manufacturing sites, remote workers Page 36 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 37. Scalable Cloud For Extended Enterprise Secure Access for Expanded Reach in Extended enterprise Extended Enterprise Cloud Expand Reach ■  Seamless way to deliver training, knowledge, and information to an external audience ■  Enable compliance, training and Value Creation communication with partner training, external sales channels, distributors, suppliers and agents ■  Support for pricing and processing payments (eCommerce) for P&L divisions and initiatives ■  Private labeled, easy configurations and self service user account creation enables scale Page 37 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 38. Scalable Cloud Infrastructure Reliable, Secure and Highly Available Highly Available Architecture ■  All data centers rated Tier III or Tier IV – highest ratings with maximum redundancy ■  Redundant / Fault Tolerance equipment throughout ■  Global operations team, multi-tiered response mode Reliability ■  24x7x365 NOC staffed by SUMT employees ■  Comprehensive Monitoring Framework ■  From end user experience to individual hardware component ■  Application Response times, component load thresholds, log analysis, trend analysis Secure ■  Multi-tiered physical and logical security ■  SAS 70 Type II/SSAE-16 certified, ISO 27002 focused ■  Multiple layers of physical access controls, including Biometric scans, video surveillance ■  Intrusion Detection / Intrusion Prevention Systems ■  All servers are “hardened” to reduce vulnerability Performance - Intelligent Route Optimization ■  State of the art ‘route optimization’ technology to constantly pick the fastest path from multiple Tier One providers ■  The core routers are scouring the full Internet path to every active application and the core is actively moving the customer's live route and traffic REAL TIME to the "Best Path" at that moment. Page 38 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 39. Customer Base Leveraging our Cloud services ■  Multiple Primary / Standby world class data centers in North America and Europe ■  Regional data center in Australia ■  SumTotal hosts over 1,700 customers operating globally Page 39 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 40. Case Study: Experian ■  Experian is the leading global information services company ■  Provides data and analytical tools to clients in more than 80 countries. ■  Provides training for 6,000+ learners ■  Progressed from premised, to private cloud, to SaaS to meet business needs ■  Premised: Originally deployed Enterprise Learning on premise ■  Became a challenge as acquired companies were not on the same network ■  Hosted: Migrated to hosted to provide access to all learners ■  Upgrades became taxing in effort and cost ■  SaaS: Migrated to Cloud to gain automatic upgrades Page 40 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
  • 41. SumTotal Cloud Offers Many Customer Benefits Ø  No investment in expensive hardware Ø  Reduced implementation costs Low upfront costs Ø  Avoid need to train IT on how to support a large enterprise application Ø  Predictable budgeting Ø  One invoice & one vendor to manage Predictable Ø  SaaS deployments can be done in days or weeks compared to multi-months for premise deployments Rapid Deployment Ø  Strong roadmap with regularly scheduled releases Ø  SaaS automatically upgraded Rapid Access to Innovation Ø  Avoid getting cornered with only support for older browsers/technology Ø  Always be on the latest and greatest! More Robust Ø  Proactive patching often before you experience the issue Ø  Tight collaboration between teams and environments speed up resolutions Page 41 - February 23, 2012 – PROPRIETARY AND CONFIDENTIAL
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  • 43. Join Our Next TM Webinar Build, Buy or Rent? Leveraging Talent Analytics to Plan for Tomorrow’s Workforce Tuesday, March 6, 2012 •  TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming TM Webinars at www.talentmgt.com/events Join the Talent Management magazine Network http://network.talentmgt.com/ #TMwebinar