Personal Information
Organización/Lugar de trabajo
Melbourne, Australia, VIC Australia
Ocupación
General Manager Experience Design at Medibank
Sector
Finance / Banking / Insurance
Sitio web
@hwakelam
Acerca de
I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless…this means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and support a range of in...
Etiquetas
cx
customer experience
design
design thinking
financial services
banking
service design
ux
organisational change
user experience
multi-channel
awia
ymca
western
perth
alliance
multimedia
web
careers
elearning
transformation
hubs
change
innovation
safe fail
human centred design
agile
nbahk13
measurement
metrics
#nbe12
uxaus2012
uxaustralia2012
retail
teams
generative research
public transport
bodystorming
cpx
web20
education
online
learning
content
e-learning
future
networks
communications
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Presentaciones
(13)Recomendaciones
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How Google Works
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Lead by Design: Bringing Design Culture into the Industrial Internet Age | Greg Petroff, GE
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The profile of the management (data) scientist: Potential scenarios and skills for B/SMD-based Management research
Juan Mateos-Garcia
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Resident Signout Deserves Great Design
Joyce Lee
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What I’ve learned about research interviews from talk shows
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How to Make Ugly Slides Beautiful
SketchBubble
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Designing the Good Life: The Ethics of User Experience Design
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Lift Conference Design Research
frog
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Lift Conference Twitter Presentation
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Making innovation happen at Lift Conference
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Consumer pathway
THE MAIN
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Tips for news design
Chris Snider
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Trends in interactive design 2013
Prophets Agency
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Content Strategy: You're Soaking in it
Russ U
•
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Design for Cross Channel - UX Week 2012 Workshop
Samantha Starmer
•
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IA Summit 2012: Mapping the Experience
Chris Risdon
•
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The Brand Gap
coolstuff
•
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Institute of Design: Teaming Workshop By Chris Bernard
Chris Bernard
•
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Visualising the User Experience
Grant Robinson
•
Hace 14 años
Motivating UX Teams
Dorelle Rabinowitz
•
Hace 15 años
TUTORIAL: Repositioning User Experience
Jon Innes
•
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Designing the Design Problem
frog
•
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Storytelling - A Compelling Design Tool
Dorelle Rabinowitz
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Kanbanboards
Marcus Hammarberg
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Experience Themes: An Element of Story Applied to Design
Cindy Chastain
•
Hace 15 años
Personal Information
Organización/Lugar de trabajo
Melbourne, Australia, VIC Australia
Ocupación
General Manager Experience Design at Medibank
Sector
Finance / Banking / Insurance
Sitio web
@hwakelam
Acerca de
I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless…this means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and support a range of in...
Etiquetas
cx
customer experience
design
design thinking
financial services
banking
service design
ux
organisational change
user experience
multi-channel
awia
ymca
western
perth
alliance
multimedia
web
careers
elearning
transformation
hubs
change
innovation
safe fail
human centred design
agile
nbahk13
measurement
metrics
#nbe12
uxaus2012
uxaustralia2012
retail
teams
generative research
public transport
bodystorming
cpx
web20
education
online
learning
content
e-learning
future
networks
communications
Ver más