This document discusses using Operations Manager and Service Manager in System Center 2012 R2 to perform business intelligence (BI) on operations data. It provides an agenda that covers an overview of SC 2012 R2, Operations Manager 2012, new features in R2, using BI to analyze operations data, and capacity planning and chargeback. Key points include investments in Operations Manager 2012 R2 like improved integration with Virtual Machine Manager and Azure monitoring. It demonstrates using Excel pivot tables and the Service Manager data warehouse to analyze operations metrics and present them in dashboards. Live maps and the ability to embed reports in SharePoint are also highlighted for BI of operations data.

1. How to BI your Operations with System
Center 2012 R2 using Operations
Manager and Service Manager
Oskar Landman en
Walter Eikenboom

2.  SC 2012 R2 overview
 Operations Manager 2012
 What's new R2
 BI your operations
 Capacity planning and chargeback
Agenda

3. System Center 2012 R2
Windows Azure
Pack for Windows
Server

4. Operations Manager 2012

5. SC 2012 OpsMgr investments
 Topology simplification
 Network monitoring
 Linux/Unix authoring
 OM manageability
 Scale Improvement (50%)
 Extensible dashboards .NET Application
Performance Monitoring
 JEE Monitoring
DevOps Experience
Infrastructure and
Workloads

6. SC 2012 OpsMgr SP1 Investments
 Virtual fabric monitoring
 Storage monitoring
 New Linux distributions
 360 dashboards
 DevOps scenarios
 Global Service Monitor
 Enhanced APM: WCF,
MVC, .NET Windows
services, IIS8
 TFS & Intellitrace
Integration
DevOps Experience
Infrastructure and
Workloads

7. Whats new in R2

8. SC 2012 OpsMgr R2 Investments
 360 Infrastructure
Monitoring
 Better integration with VMM
 Improved Azure Monitoring
 Improved Management
Packs
 Advisor Attach including
support for SC infrastructure
components
 Improving dashboard
performance
 New Widgets
 Java APM
 Enhanced Intellitrace
integration
 Enhanced TFS integration
DevOps Experience
Infrastructure and
Workloads

9. VMM monitoring

10. Private Cloud Monitoring in R2
 The infrastructure admin should be able to
see an at a glance view of cloud health, and
health of the underlying fabric/VMs
 Ensure the infrastructure admin can do root
cause analysis by linking to existing
dashboards such as network monitoring
dashboards
 Improve the VMM diagram view (rollups)
and ensure it reflects recent improvements
in network and storage monitoring
Cloud
Host
(not belonging to host
group)
Host Group Host Cluster
Virtual Machine
No roll-up
Host Group
Storage
Cloud has
 VM Count
 vCPU Count
 Storage Size
 Memory Size
 Storage Classification
Storage has
 Storage Array
 TotalCapacity
 Storage Classification
Storage Classification
Network Devices
Host uses
device
VMM Model

12. MP Updates for Workloads
http://blogs.technet.com/b/momteam/archive/2013/03/12/mp-blog-consistent-world-class-manageability.aspx
http://blogs.technet.com/b/momteam/archive/2013/03/27/mp-blog-knowledge-knowledge-knowledge.aspx
45 MPs (new or updated) released since January 2012
http://social.technet.microsoft.com/wiki/contents/articles/16174.microsoft-management-packs.aspx

13. Global Service Monitor

14. Global Service Monitor

15. Resources Global Service Monitor
supporting
countries.
• http://www.microsoft.com/en-us/server-cloud/system-
center/global-service-monitor.aspx
• http://technet.microsoft.com/library/jj860368.aspx
• http://systemcenterdynamics.wordpress.com/2012/07/16/globa
l-service-monitor-on-opsmgr-2012/

16. Windows Azure Monitoring

17. MP for Windows Azure
•
•
•
•
•
•
•
Service Availability Dashboard

19. System Center Advisor

20. Microsoft Customer
Service and Support
Knowledge Base
CUSTOMER
CONFIGURATIONS
BEST PRACTICE CONFIGURATION
Lync Server
SharePoint
SQL Server
Exchange Server
Windows Server
Fabric Components

21. SC Advisor as an Attached Service
Advisor
Service

22. System Center Advisor
DEMO Time

23. 360 Application Monitoring

24. Java APM
Performance and Exception Events within SCOM Application Advisor
• Method and Resource timing for Performance Events
• Stack Traces for Exception Events
• Java Specific counters for events (JVM Memory, Class Loader etc)
• Subset of standard APM Reports Supported
Ops Manager Level Alerting on Java Application Server counters
• Requests / Second
• Perf Events / Second
• Exception Events / Second
• Average Request Time

27. BI your operations

28. The magic three in operations
• Top three critical alerts
• Top three warnings
• Top three Servers with errors
• Top three incidents
• Top three effected CI’s
• Top three SLA breaches
One page operations report
Warnings
Events
Alerts

29. Embed reports in
Microsoft SharePoint,
Microsoft Excel,
a file share, or any
intranet/internet site
capable
of displaying an Excel-
based document
DASHBOARDS

30. Microsoft Excel Pivot
Tables integrate into
Service Manager Data
Warehouse Data mart
and take advantage of
Excel capabilities to
format and
present data
MICROSOFT EXCEL

31. SCSM Data warehouse

32. BI your operations
DEMO Time

33. Live Maps - Standard edition
DatacenterApplication Network Topology
Geographical
Dashboards
Business Process

34. Live Maps - Enterprise edition
Interactive Maps
Service Manager Integration
Real-Time Diagnostics

35. Maximize your investment in Microsoft
System Center
Transforming complex IT data into
meaningful, well organized and actionable
dashboards

36. Capacity planning and chargeback

37. capacity planning and chargeback

38. Financial management

40. Bedankt! Vragen?
Next up: Ronny de Jong
Delivering People-centric IT with
Configuration Manager R2