Chrysalis Performance introduction - how we deliver business improvement and measurable results

1. Chrysalis Performance –
An introduction
Chrysalis Performance
We grow Formed 2008
your Combined 75 years experience in
business operational performance improvement
and help Focused on delivering measurable results
improve Core competencies:
your Business mentoring and advice
bottom line Integrating process and people solutions
results Planning and implementing organisational
change
Programme and Project management

2. Integrating solutions –
areas of expertise
Strategic & &
Thinking Strategic
Operational
Operational
Organisa-
Organisa- Coaching Business
Business
Coaching
beyond tional
tional
Change
Process
Process
Development
Change Development
success
Programme
Programme
Continuous
Continuous & & Project
Project
Improvement
Improvement Management
Management
Chrysalis
Chrysalis
Sales & & HR,
people, Sales
Marketing
HR,
training & &
training
Marketing
Support
Support Coaching
Coaching
process &
performance Credit
Credit Service
Service
management
management Quality
Quality
& & collections
collections Assessment
Assessment
Procurement
Procurement
& & Supplies
Supplies
We want to be recognised for delivering measurable business results
– that’s the only way we and our clients can be satisfied that we are delivering value
For us, this is our trademark
Strategic and Operational Coaching
We work Coaching projects or retained as mentors
with you to
tackle key
An independent pair of eyes and / or a
issues vocal member of the team
which are
Experienced in large and small
holding the
business organisations
back Accredited by Non-Executive Director
A flexible, Solutions and the Institute Strategic & &
Strategic
Operational
Operational
results- Organisa-
Organisa- Coaching
Coaching
Business
Business
oriented
for Independent Business tional
tional
Change
Change
Process
Process
Development
Development
Programme
Programme
Continuous
approach Networked with 3000+ UK
Continuous
Improvement
Improvement
& & Project
Project
Management
Management
Chrysalis
Chrysalis
Sales & HR,
independent professionals Sales & HR,
Marketing
Marketing training & &
training
Support Coaching
Coaching
Support
Credit Service
Credit Service
and advisors management
management
& & collections
collections
Procurement
Procurement
& Supplies
& Supplies
Quality
Quality
Assessment
Assessment

3. Business Process Development
Helping to Developed with those ‘in the know’
clarify and
improve
Team-based and group facilitation
your Stretching KPI & standards agreed
business
processes Resources required modelled
Documented for users and technical IT
creating an architects
agile and Strategic & &
Use of client’s software
Strategic
capable Organisa-
Organisa-
tional
Operational
Operational
Coaching
Coaching
Business
Business
Process
tional Process
organisation Change
Change
Development
Development
(e.g. Nimbus, Igrafx, & visio) Continuous
Continuous
Improvement
Programme
Programme
& Project
& Project
Improvement Management
Management
Experienced in industry- Sales &
Sales &
Chrysalis
Chrysalis
HR,
HR,
Marketing training &
Marketing training &
Support Coaching
Coaching
standard approaches
Support
Credit
Credit Service
Service
management
management Quality
Quality
& & collections
collections Assessment
Assessment
(e.g. idef0)
Procurement
Procurement
& & Supplies
Supplies
Organisational Change
Creating lean, flat and fit for purpose
organisations
From
ingenuity Creating stream-lined ways of working and
to teams with the skills required
implement-
Assessing ‘change readiness’, building
ation
preparedness and resilience
Supporting managers and Strategic & &
Strategic
Operational
Operational
Organisa-
Organisa- Coaching Business
Business
Coaching
employees through change tional
tional
Change
Change
Process
Process
Development
Development
Programme
Continuous Programme
Gaining involvement and Continuous
Improvement
Improvement
& Project
& Project
Management
Management
Chrysalis
Chrysalis
buy-in through the Sales &
Sales &
Marketing
Marketing
Support
Support
HR,
HR,
training & &
training
Coaching
Coaching
unique READI toolkit Credit
Credit
management
management
& & collections
collec tions
Procurement
Service
Service
Quality
Quality
Assessment
Ass essment
Procurement
& Supplies
& Supplies

4. Continuous Improvement
Capability and capacity building through
City & Guilds accredited business
Strategic
improvement training
Partners
Develop a culture of involvement and
with LEAD
contribution
Limited
Focused on live business issues
Deliver value, with 100% government
Strategic & &
funding Organisa-
Organisa-
tional
tional
Strategic
Operational
Operational
Coaching
Coaching
Business
Business
Process
Process
Change Development
Development
Change
Programme
Continuous Programme
Continuous & & Project
Project
Improvement
Improvement Management
Management
Chrysalis
Chrysalis
Sales & HR,
HR,
Sales &
Marketing training &
Marketing training &
Support Coaching
Coaching
Support
Credit Service
Credit Service
management Quality
Quality
management
& & collections
collections Assessment
Procurement Assessment
Procurement
& Supplies
& Supplies
Sales and Marketing Support
Assess and develop new routes to market
More sales,
Sales performance analysis an evaluation
better
business of ‘what works’
and Measure and report customer satisfaction
measurable
results
Hands-on sales coaching
Strategic & &
Strategic
Operational
Operational
Organisa-
Organisa- Coaching Business
Business
Coaching
tional
tional Process
Process
Change Development
Development
Change
Programme
Programme
Continuous
Continuous & Project
& Project
Improvement
Improvement Management
Management
Chrysalis
Chrysalis
Sales & HR,
HR,
Sales &
Marketing training &
Marketing training &
Support
Support Coaching
Coaching
Credit
Credit Service
Service
management
management Quality
Quality
& & collections
collections Assessment
Procurement Assessment
Procurement
& & Supplies
Supplies

5. Credit management and collection
services
Identify and implement effective collection
Insight
processes
not
Hindsight Improve cashflow through IT intelligence- based
cash allocation
Reduce headcount and improve effective allocation
Eliminate bank covenant breaches
Improved regular and ad hoc management Strategic & &
Strategic
Operational
Operational
Organisa-
Organisa- Coaching Business
Business
Coaching
tional Process
reporting tional
Change
Change
Process
Development
Development
Programme
Programme
Continuous
Continuous & Project
Recovery of bad debt Improvement
Improvement
& Project
Management
Management
Chrysalis
Chrysalis
Sales & HR,
HR,
Sales &
Marketing training &
Marketing training &
Support
Support Coaching
Coaching
Credit
Credit Service
Service
management
management Quality
Quality
& & collections
collections Assessment
Procurement Assessment
Procurement
& & Supplies
Supplies
HR, Training and Coaching
Founding partners in HR-in-Action, a group
of seasoned independent practitioners with
Powerful experts across employee relations, reward,
advice – H&S etc
simple Recruitment and selection expertise, using
low / no cost advertising and rigorous
solutions selection techniques including:
psychometric assessment
Strategic & &
motivation / values compatibility Organisa-
Organisa-
Strategic
Operational
Operational
Coaching
Coaching
Business
Business
tional
tional Process
Process
Change Development
assessment Change Development
Programme
Programme
Continuous
Facilitation, training, Continuous
Improvement
Improvement
& Project
& Project
Management
Management
Chrysalis
Chrysalis
coaching and mentoring Sales &
Sales &
Marketing
Marketing
HR,
HR,
training &
training &
Support Coaching
to support performance Support Coaching
Credit
Credit Service
Service
management Quality
improvement management
& & collections
collections
Procurement
Procurement
& & Supplies
Supplies
Quality
Assessment
Assessment

6. Programme and Project Management
Successful management and Implementation of
complex multi-million pound programmes
From PRINCE2 practitioners
drawing Programme and Project assurance
board to Programme Office leadership and coaching
benefit
Track record in turn around projects
realisation
Creating excellence in management reporting
through KPIs and balanced scorecards Strategic & &
Strategic
Operational
Operational
Organisa-
Organisa- Coaching Business
Business
Coaching
Benefit identification and tional
tional
Change
Change
Process
Process
Development
Development
realisation, tracking Continuous
Continuous
Improvement
Improvement
Programme
Programme
& Project
& Project
Management
Management
and reporting Sales &
Sales &
Chrysalis
Chrysalis
HR,
HR,
Marketing training &
Marketing training &
Support Coaching
throughout the life-cycle Support Coaching
Credit
Credit Service
Service
management
management Quality
Quality
& & collections
collections Assessment
Procurement Assessment
Procurement
& & Supplies
Supplies
Service Quality Assessment
Collecting targeted feedback from
customers, employees and other
Strategic
stakeholders
Partners
with
Stimulates learning, development and
informs decisions
Clearview
Limited
Supports powerful reporting of
performance and progress, with a ‘golden
thread’ from the detailed activity Organisa-
Organisa-
Strategic & &
Strategic
Operational
Operational
Coaching
Coaching
Business
Business
tional
tional Process
Process
to the strategic outcome
Change Development
Development
Change
Programme
Programme
Continuous
Continuous & Project
& Project
Improvement
Balanced scorecard Improvement
Chrysalis
Chrysalis
Management
Management
Sales & HR,
development Sales &
Marketing
Marketing
Support
Support
HR,
training &
training &
Coaching
Coaching
and Servqual standards Credit
Credit
management
management
& & collections
collections
Procurement
Procurement
Service
Service
Quality
Quality
Assessment
Assessment
& & Supplies
Supplies

7. Integrating solutions –
areas of expertise
Strategic & &
Thinking Strategic
Operational
Operational
Organisa-
Organisa- Coaching Business
Business
Coaching
beyond tional
tional
Change
Process
Process
Development
Change Development
success
Programme
Programme
Continuous
Continuous & & Project
Project
Improvement
Improvement Management
Management
Chrysalis
Chrysalis
Sales & & HR,
HR,
Sales
people, Marketing
Marketing training & &
training
Support
Support Coaching
Coaching
process &
Credit
Credit Service
Service
performance management
management Quality
Quality
& & collections
collections Assessment
Assessment
Procurement
Procurement
& & Supplies
Supplies
delivering measurable business results
Professional Associations
Institute of Directors (IOD)
“A man is
members
known by
Institute of Business
the Consulting members
company he Institute for Independent
keeps and
Business accredited
Business Link registered
how well he
Midland Business Group
keeps it” Associates
Non-Executive Director
Solutions
PRINCE2 practitioners

8. Our Values
We are passionate about our clients
business; and of course ours.
“Values We do what we say we will do. We are all
provide accountable.
directions. We value simplicity
If you don’t We always strive to do the right thing:
stand for Being honest, open and straightforward is
something, the way to do business.
you fall for
We put quality at the heart of everything –
everything.”
our products, our people, our partnerships
and our performance.
We love success
Clients
b2b quote
Centre for People at Work
Chamber of Commerce (H&W)
Ethos
Forensic Science Service
HCL Axon
HotelshopUK
IndiaLink
Institute of Sports and Recreation Management
Midland Communications
Midland Group Business Advisors
QLM Ltd
Rentokil
United Utilities
Victoria Carpets
White Young Green

9. Chrysalis Performance Limited
The Old Vicarage
Claines
Worcester
WR3 7RP
0845 345 7041
enquiries@chrysalisperformance.co.uk