Smarter Buildings and Sustainability - IBM Smarter Business 2011
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Presentation från IBM Smarter Business 2011. Spår: Driv effektiviteten i verksamheten. Optimal drift och underhåll av byggnader spelar en central roll för dynamiska företag. Optimerat underhåll (schemalagd eller ad hoc), informationsdelning, utrymmeshantering, visualisering, sensorer, mm. är exempel på objekt med hög prioritet för IBM: s kunder. Hör om lärdomar från stora utländska projekt och lära dig mer om hur driften av ditt hus kan bli mer intelligent. Talare: Natasha Roukos, WW Director, Smarter Buildings IBM Software Group. Mer information på www.smarterbusiness.se
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Smarter Buildings and Sustainability - IBM Smarter Business 2011
- 1. IBM Smarter Business 2011 19 oktober i Stockholm
- 2. Smarter Buildings: A smarter way to manage real estate and facilities Natasha Roukos, Director, Smarter Buildings, IBM October 19, 2011
- 3. The need for efficient buildings is clear 2 nd Real estate’s rank on income statement. 50% Amount of energy and water wasted in buildings. 2025 Buildings become #1 consumer of energy. 2x Data center energy use doubling every 5 years .
- 4. The benefits from improvements are real. 18% Workforce Productivity 91% Occupancy Rate 40% Energy Reduction
- 5. How does a building operate? Fire Water HVAC Elevators Access and Security Lighting 24/7 Monitoring Energy Current Situation Portfolio Occupancy Waste Mgmt Compliance Tenant Services Asset Mgmt Building Services Industry Specific Energy Use Transportation Utilities Weather Emergency Services Vehicles Future Scenario
- 7. How do you enable reliability, efficiency & sustainability? Energy Management Energy Consumption & Optimization Carbon Management Greenhouse Gas Emissions Tracking Operations Management Asset & Work Management Portfolio Management Facility Maintenance Condition Monitoring Space Management Occupancy Management Utilization Planning Space Optimization Move Management
- 10. Tulane University Brought disparate data together to measurably reduce energy costs. IBM Rochester RESO IBM’s most efficient building achieved an incremental 8% savings Bryant University A 15% reduction in energy use and reduced their carbon footprint. Smarter Buildings examples
- 12. Space Facilities Operations Energy 20% 55% 20% 5% Other Energy and Facility Operations represent over 40% of the total real estate cost in many portfolios…. A closer look at the cost profile Energy and operations account for 40% of cost
- 13. IBM Rochester pilot project results…. 8% Total incremental savings and 1 year ROI 8.0 % Dual energy savings from combined chilled water and steam 3.5 % Energy consumption exceeded specifications 2.5 % Equipment not on automatic schedule 2.0 %
- 14. IBM Smarter Buildings implementation roadmap Silicon Valley Lab, CA Dublin, Ireland Legacy Mfg Plant Initial Green Sigma Rules Development 2009 2010 2011 Software Development Initial Test Location Rochester, MN 3.2M SF Multi-Use Facility 6 th Largest IBM Energy Consumer Full Functionality Pilot Global Corporate HQ Smarter Building Showcase Armonk, NY Deploy at highest energy consuming locations
- 15. Smarter Buildings come in all shapes and sizes Smarter Government Building Smarter Hospital Smarter Manufacturing Facility Smarter Commercial Building Smarter Campus Smarter Hotel Smarter Data Center Smarter Airport
- 20. Reinventing the modern corporation How to build a new kind of organization and sustain it over time The IBM Story is a 100 year ongoing story of… Pioneering the science of information How to capture the opportunity of enterprise computing Making the world work better How to apply technology to transform companies, industries, buildings . . . in the service of others, dedicated to making changing impact
- 21. In service to PUBLIC SECTOR Singapore Roads Lowering congestion and carbon emissions by influencing traffic patterns on a city scale. San Francisco Public Utilities Eliminating waste emissions into the bay and improving operations UK Dept. for Environment, Food & Rural Affairs (Defra) Used statistical modeling to determine energy usage and calculate CO 2 reductions.
- 22. In service to UTILITIES Dong Energy Knows exact location of outage instantly dispatches crew to fix the problem. CenterPoint Energy Pioneering deployment of an intelligent utility network featuring outage detection. E.D.I.S.O.N. Project Research subsidized by the Danish ForskEL 2009 funding scheme.
- 23. kikaeiner Cost take out cost and improved efficiency of IT and other infrastructure. COSCO Consolidating distribution centers to reduce emissions by 15% and fuel costs by 25%. In service to MANUFACTURING AND DISTRIBUTION Eaton Designing new hybrid systems that can reduce fuel consumption in urban delivery vehicles up to 70%.
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- Thank you for the opportunity today to share with you IBM's perspective on Smarter Buildings, and how managing your real estate and facilities can help you create a more energy, operationally and space efficient building. Today I will share with you IBM’s perspective on Smarter Buildings, and I will go over IBM’s portfolio of offerings which has been recently expanded with the announcement of the IBM Intelligent Building Management solution in June, and with the TRIRIGA acquisition in April of this year. As you know, IBM’s celebrates its Centennial in 2011. This gives us the opportunity to reflect on what it takes to be a great company and a great brand. To do that, we remain committed to being a leader in the markets we serve….. and a company who operates on a higher standard than just what is required by law or regulation… A company that continuously reinvents itself and creates offerings that have a positive impact on our planet. And nowhere is this more important than innovations that deal with environmental issues, such as energy efficiency in buildings. Our Smarter Buildings discussion today will illustrate the real business value of doing more with less in a way that benefits the economic, operational and environmental strategies of your organization.
- But before we begin, let’s go to chart 2 to illustrate a few facts about buildings that you may not be aware of. In 2008, The National Science and Technology Council in the US estimated that commercial and residential buildings consume 1/3 of the world’s energy; in North America this translates to 72% of the electric generation. That’s a very large number. And if this trend continues, by 2025, buildings worldwide will be the largest consumers of global energy , more than transportation and the industrial sectors combined. Also, up to 50% of the electricity and water used by buildings is wasted … another large number, and some might say very shocking…. And data centers - we IBMers are all very familiar with data centers. They are among the largest consumers of energy within a building – and their energy usage is doubling every five years. And when you consider that buildings are either the second or third largest expense on the income statement for most companies, it’s easy to understand the impact this waste is having on the bottom line, and it is also easy to understand why Smarter Buildings is a big idea, and why customers are showing a great interest in it …… =========================================================================== SOURCE MATERIALS: Statement: Worldwide, buildings consume 42% of all electricity – up to 50% of which is wasted. Buildings consume 42% of all electricity — more than any other type of physical asset. They generate 15% of all green-house gas emissions. In the United States, the numbers are even greater: buildings guzzle 72% of all energy, and produce 38% of green-house gas emissions. Source: IBM Smarter Buildings Survey, Customers Rank their Office Buildings , 2010, page 2 http://www-03.ibm.com/press/attachments/IBM_Smarter_Buildings_Survey_White_Paper.pdf Statement: Buildings lose as much as 1/2 of the water that flows into them. Source: IBM Smarter Buildings Survey, Customers Rank their Office Buildings , 2010, page 2 http://www-03.ibm.com/press/attachments/IBM_Smarter_Buildings_Survey_White_Paper.pdf Statement: Buildings are the number 1 contributor to global Co2 emissions. Source: Energy Information Administration (2006). Emissions of Green House Gases in the United States. In New York City, for example, buildings account for 64% of NYC’s Carbon Emissions. Source: http://www.nyc.gov/html/planyc2030/html/emissions/emissions_ourdata.shtml Statement: Energy costs alone represent about 30% of an office building’s total operating costs. Source: EPA, http://www.fypower.org/bpg/index.html?b=offices Statement: By 2025, buildings worldwide will become the top energy consumers. Federal R&D Agenda for Net-Zero Energy, High-Performance Green Buildings http://www.bfrl.nist.gov/buildingtechnology/documents/FederalRDAgendaforNetZeroEnergyHighPerformanceGreenBuildings.pdf Statement: According to studies by EPA energy cost represent up to 30% of OPEX cost. 79% ( 8 out of 10 rounded ) according to a recent IBM survey prefer to work in buildings that offer as part of the regular routine at work, to options to conserve resources such as water and electricity. The Carbon Disclosure Project estimates that 59 jurisdictions around the world are either have or are actively pursuing carbon mandates that will effect buildings. Statement: Second largest expense item Shttp://www.cbre.com/NR/rdonlyres/7509891F-A845-4B94-B630-2022BB2F2CE5/734095/WHITEPAPER_ReducingOccupanyCosts1.pdf Statement: Data center energy use doubling every 5 years . As IDC estimates, in this decade, the average customer will have increased their server capacity by six times and their average storage capacity by 69 times. As a result, all of those devices are using more energy, and we’ve seen the energy use in data centers double over the last five years. And that projected increase is expected to continue.
- Now, let’s move to chart 3 and talk about some of the benefits of Smarter Buildings. Smarter buildings can reduce energy consumption by as much as 40%. The higher savings are typically achieved when implementing both physical enhancements, and real-time monitoring tools. Smarter Buildings can also reduce maintenance costs by 10 to 30%, and those numbers are based on real results derived by customers using Maximo to maintain their facilities. A recent study conducted by San Diego University found that LEED and Energy Star multi-tenant buildings have a higher occupancy rate of 91% and a sale price increase of 5% when compared to Non-rated buildings. And that makes sense when you consider that commercial and residential tenants are typically responsible for their energy bills. Also, a variety of studies have demonstrated real productivity benefits in commercial and industrial settings. For example, according to the U.S. Green Building Council (USGBC) office worker productivity increases between 2-18% on average in green buildings, and occupants are more willing than ever to participate in making their buildings more environmentally responsible. their buildings more environmentally responsible. ========================================================================================================== SOURCE MATERIALS By way of example: Smart buildings can reduce energy consumption by as much as 40% or higher and the associated maintenance cost by 10-30%. The St. Regis Hotel in Shanghai integrated 12 subsystems to create one intelligent building, with a ratio of energy costs to revenue below 5% (compared to 8% for other five-star hotels), a savings of 40%. As the only 5-star hotel in Shanghai awarded "Intelligent Building" status, St. Regis Hotel, Shangahi is exclusively equipped with building control communication protocols that help ensure the safety and comfort of all guests. http://www.starwoodhotels.com/stregis/property/overview/announcements.html?propertyID=1365 Other sources: US National Science & Technology Council, "Federal R&D Agenda for Net Zero Energy, High Performance Green Buildings." 30 September 2008, pg 7, Continental Automated Buildings Association, "Convergence of Green and Intelligent Buildings." 2008, pg 7, 33.) See CABA Bright Green Bldgs.pdf or US Federal Green Buildings Agenda 0930208.pdf … and save 30% in water usage. See Continental Automated Buildings Association, "A National Green Building Research Agenda." June 2008, pg 7, 138 or CABA Bright Green Bldgs.pdf at link below http://w3.ibm.com/connections/files/app?lang=en#/person/5ca21fc0-8f0a-1028-8107-db07163b51b2/file/d35fc97d-21dd-4a57-84c7-82019e26bd2b And for a glimpse of what is possible through a smarter building approach, consider the how Smarter Buildings help people think and be more productive. The number of EPA Energy Star buildings growing 30% each year. This growth is expected to continue as reported by McGraw-Hill. A recent study of LEED & Energy Star buildings conducted by the Burnham-Moores Center for Real Estate at San Diego University and The CoStar Group found significant advantages. This study of multitenant buildings shows an increase in rental & occupancy rates and sale price compared to Non-rated buildings. http://www.costar.com/josre/ A variety of studies have demonstrated productivity benefits in commercial and industrial settings. For example, according to the U.S. Green Building Council, office worker productivity increases between 2-18% on average in green buildings. http://w3.ibm.com/connections/files/app?lang=en#/person/5ca21fc0-8f0a-1028-8107-db07163b51b2/file/d35fc97d-21dd-4a57-84c7-82019e26bd2b See page 10. Statement: 65% of building occupants are willing to help redesign their workplace to make it more environmentally responsible. Source: IBM Smarter Buildings survey (2010) http://www-03.ibm.com/press/attachments/IBM_Smarter_Buildings_Survey_White_Paper.pdf
- Let’s look at the current situation in buildings today. Today many buildings have embedded technologies and buildings processes that are capable of self-communicating status, problems and issues. The unprecedented proliferations of smart sensors and control systems over the last decade can detect and sense various conditions and emit alerts or responses of many disparate systems. These data feeds insights into the management and process of each of these systems. But how do you use this siloed information to provide operational and improved performance in the building? On the left we see all the various systems we see in many buildings. Not all are present in every building. But what you see is how embedded technologies and new levels of interconnections of buildings processes have been deployed in the last few years, all capable of self-communicating status, problems and issues. Think of it as a kind of digital sign language. The unprecedented proliferations of these sensors and control systems over the last decade are now being used in buildings to detect or sense various conditions and emit alerts or responses of all the interconnected systems you see in the center. But the fact is these building systems on the left operate independently, through a mix of vendors, and have different protocols and transport mechanisms. These different systems technologies have also been advancing and maturing at different rates. Add to that, the sheer volume of data and real time alerts, especially when your focus is at a campus or portfolio level, you can see why the task of interconnecting this information can be daunting. Finally, understanding a building from a holistic point of view requires collaboration between facilities and IT organizations at new levels and creates the need for new transformational skills in your organization or business. The ability to stream, sift, and sort lots of data quickly is key to achieving real-time energy and performance optimization. To put this in perspective, IBM has a current project that involves a 3.3M square foot manufacturing site in Minnesota, USA. We had over 250,000 sensor points we could obtain information from. So we began by gathering about one third of theses sensors, approximately 80,000 data points on a routine basis. From these we learned that only about 10,000 changed status often enough that that needed to be prioritized and sampled every 15 minutes for performance and energy optimization. This meant we were collecting 2,150,000 point of information on a monthly basis. All these l needed to be resolved by selected automated actions and dashboard alerts. As you know, aggressive urban growth in both new and remediated buildings has increased energy conservation programs and the amount of investment in sustainability. People are demanding environmental responsibility in the places they work. We all have the expectation to be able to work in a fully networked world. We have come to expect full integration across all systems, we expect to be able to work collectively in a pervasive, fully available and safe workplace and social environment. On the right is a vision for how Buildings need to interact with their externalities while at the same time, heighten their security and services. T he externalities around a building are things like the current weather predictions, alerts from emergency systems, demand management from the utilities, transportation or traffic events, or community service communications like AMBER alerts or severe weather warnings. A smarter building takes all this information to provide a predictive analyst of its surroundings. Add to this the fact building are being looked at as future full potential of Smarter Building must be viewed in the light of them as sources of co-generation power plants, reservoirs for water, and even roof top farms. So Smarter Buildings are not just data sources they also need to be intelligent two way communicators with the EXTERNALITIES like weather patterns, Utility Smart Grids, communication services , and even the occupants in them.
- Let’s talk about w hat a Smarter Building is. It is a building that is managed comprehensibly to provide optimal occupancy services in a Reliable, Cost Efficient, and sustainable manner. It is not smart if it is not reliable; it is not smart if it is not cost efficient. And it is not smart if it not sustainable and wastes resources. A smarter buildking is a building equipped with the right instruments and systems to enable Visibility, Predictability, and Control. It is integrated with the utility smart grid to take advantage of time-of-use electric rates, and to minimize consumption during peak hours; it is capable of producing at least part of its energy needs by recycling internal air for example. And most importantly, it has user interface tools to keep the building managers and even the occupants, aware of the real time parameters of the building and to empower them to impact those parameters. But to take advantage of this technology, and to really tune-in to what all the information means, the facilities and IT organizations must collaborate to manage the building from a holistic point of view. You may even need some new transformational skills within their organizations.
- Real estate executives think and manage buildings along 3 dimensions: energy, operations and space. They need to understand where their facilities consume excess energy, how much the energy costs, how the building has performed over time and which opportunities exist to increase the energy and resource efficiency; they also need to know the type of equipment in the facility, the age of the equipment and cost of its maintenance, the downtime of the equipment and all the associated procurement and services associated with how it is maintained so that they can identify operational and/or capital improvements. And on the space side, they need to understand the usage of the buildings, the occupancy level the facility, the occupancy cost, and the ability of the building space to serve the type of business conducted in the building. IBM can help you with in any of these three areas. Our end goal is simple. We want to help you take many separately managed systems and create one holistic adaptive system, capable of delivering reliable results. We can assist you in information gathering and determining key performance indicators ( KPI’s). In the end it is not just about how good your building is. It’s about how good your building information is. It’s about how to achieve a dynamic adaptive building environment to meet business objectives, changing demands and external factors in a continuous fashion. Whether your goals are as ambitious as net-zero and beyond or as practical as simple cost reduction, the same principles apply. Let’s move on and expand on each one of those areas.
- To reiterate once more, smarter buildings are managed comprehensibly to provide optimal occupancy services in a Reliable, Cost Efficient, and sustainable manner. A few examples of how our customers have made their buildings smarter can be seen here: Tulane University is located in the heart of New Orleans and is the largest employer in the city. As you all know it was devastated by Hurricane Katrina a few years ago. The School of Architecture located in Richardson Hall is 100 year old building that has implemented the IBM Intelligent Buildings Management solution. The project overlays the disparate building controls for heating, cooling, electrical and water equipment, enabling them to act more holistically rather than against each other. With greater visualization of building data and energy analytics, the school aims to expend only a fraction of the resources it currently uses. After this first phase, Tulane plans to deploy the IBM Smarter Buildings Solutions to all its 70 buildings across campus. IBM teamed with Johnson Controls on this project, which is helping Tulane to connect to its existing building systems to collect metered data, then incorporating that data to enable advanced analytics that uncover sub optimal conditions. The second example is the IBM Rochester, Minnesota campus. This campus was established in 1956; it has 36 buildings that contain 3.1 million square feet which is equivalent to about 300,000 meters. It is a multi-use campus which includes manufacturing, warehousing, development labs, office space and a data center. The local building management team has been implementing building enhancements for the past 7 years such as improving the insulation and the roof material, and has achieved an impressive 5 to 8% energy reduction per year. But the facilities managers were running out of physical enhancements to do, and since Rochester is one of the highest energy consuming campuses for IBM, they decided to implement the IBM Intelligent Building Management solution, implemented by IBM Global Business Services, IBM Software Group and Global Alliance Partner Johnson Controls . The solution collected 10,000 measurements every 15 minutes, and recorded and analyzed operational performance against a set of rules. If a variance was detected, a service request was automatically generated and the appropriate personnel were notified via a service request. For example, if the outside air temperature is above 78 degrees and a heat valve is open on one of the air handlers, heating a building unnecessarily, maintenance staff got an alert and were dispatched to resolve the issue. This resulted in an 8% decrease of energy consumption of the monitored equipment since the solution was implemented. It is important to note that the new savings are just due to the data driven approach and they are over and above the savings that resulted from the physical enhancements to the building. At Bryant University , what began as an IT initiative to create an energy-efficient data center has resulted in a unique partnership between the IT and facilities teams – working with IBM and Schneider Electric - to reduce the University’s carbon footprint and construct smarter buildings. In-depth insight into power consumption inside the data center and across campus allows Bryant to measure the impact of future changes for both IT and facilities assets and uncover operational issues that may increase energy usage. This new insight helped support a 15 percent reduction in energy consumption in the data center and similar savings are expected campus wide.
- Any type of building can become a smarter building , and different businesses are driven by market forces specific to their environment. Here are some examples. In the commercial buildings, The combination of aging buildings and new laws and regulations are putting pressure on revenues for insurance companies, pharmaceuticals and telcos, creating an opportunity for them to optimize their energy and space usage. In government , Every city, every state and every federal government agency is looking for ways to cut costs. There are more than 56 mandates worldwide to cut carbon emissions. To that end, customers such as the City Of Mons in Belgium are piloting the Intelligent Building Management software, and the General Services Administration (GSA) has just released an RFP for all its buildings including the White House. In higher education , Here too, limited funding is creating economic pressures. And educational institutions want to set an example and encourage their students to have a higher level of sustainability consciousness. We will talk about this more when we look at what we are doing at Tulane University and their visible project in the heart of New Orleans in just a few minutes, . And in airports , Climate control and lighting at gates can be connected to arrival and departure schedules, like what was implemented in the Toronto Airport. Also, quick response to service requests, like at McCarran Airport in Las Vegas, achieves better traveler satisfaction, and higher security and safety compliance . In hospitals , Where customer care requires not just zero downtime, but also quick response times as well as the ability to locate doctors, nurses and medical devices is key. In data centers . There are 2 types of assets to monitor and control: IT assets such as servers, and infrastructure assets such as CRAC units, PDUs, etc.. In this case, integrating facilities and IT optimization tools is key to improving energy performance, and IBM has helped Bryant University to do just that. And for cell towers ; There is of course an increasing number of these structures, and each one of them must operate continuously. Here, the integration of real-time monitoring and preventive maintenance enables optimized operations and reduces truck rolls. Bharti in India is an early adopter of our Smarter Cell Tower solution. As I said earlier any building can become smarter; that includes manufacturing facilities, retail malls, hotels, and the larger the facility, the higher the reurn on Investment.. ============================================================================== Smarter Commercial Building Provides integrated facilities operations information for owners/operators in order to optimize energy usage and services based on tenant’s needs. Smarter Campus Intelligent infrastructure platform and tools to manage plug-in electric vehicle stations, buildings, badging, central utility plant. Smarter Government Building Full service office hub using mobility and work scheduling to improve how public is served. External and internal use data ensures utilization is matched with overall demand. Smarter Hospital Sensor instrumentation used in real-time for asset location and automated workflows such as medical equipment maintenance. Smarter Hotel Integration of all the guest subsystems of hotel that welcome guest according to their preferences and adds to convenience during stay. Smarter Airport Provides efficient passenger and cargo services, climate control, wi-fi access; track maintenance tasks and help achieve security and safety compliance. Smarter Data Center Integrated facilities and IT insight to energy efficiency of datacenter and the correlation of IT and facilities information. Smarter Cell Tower Integration of active and passive management enables optimized operations to reduce truck rolls.
- The decision makers for Smarter Buildings solutions are usually executives in real estate organizations; and when you talk to those executives, and you visit their departments, you will undoubtedly come across vendors such as Johnson Controls, Schneider Electric, Honeywell, Siemens and others. Those vendors provide the infrastructure equipment, the Building Management Systems, control systems, advising services for building efficiencies, and also long term facilities management contracts. And they typically have close relationships with the real estate execs. And we are partnering with these industry leaders in this space in many ways. For example, IBM is the founder of the Green Sigma Coalition, which is a group of organizations focused on one or many aspects of buildings. As you can see on this chart, there are currently 9 members. Autodesk, Cisco, Eaton, Honeywell, Johnson Controls, Lutron, SAP, Schneider Electric and Siemens. They work together to connect their respective solutions, and to leverage their existing technologies and capabilities to drive practical results. And most importantly, they collaborate on customer projects.
- <Speaker can speak to slide directly> OR Now, in closing, why IBM? IBM has extensive experience in Buildings operations through our Maximo business, and now with the addition of TRIRIGA, our solutions and services capabilities have expanded tremendously. IBM’s own global transformational experience has given us deep insight into how to optimize facilities operations. IBM analytics solutions are proven across many industries IBM is partnering with the leaders in the building space to provide more comprehensive solutions and services. And last but not least, IBM innovations have helped society live and work in smarter ways for 100 years.
- The ability to really understand buildings at this level best practices, key performance indicators and a combination of skills that span both facilities knowledge you need to get the pulse the of a facility and improve building performance means following a few basic best practices listed here. First you need to understand the facility and where energy is being used – the type of facility, the type of equipment in the facility, the age of the equipment, how the facility is being operated, and a historical look at the energy bills so you can see how the building has performed over time. Once you have those parameters in your database, then an energy assessment and facilities assessment is necessary – traveling to the site, looking at the equipment, understanding the equipment, data logging in real time the energy being used at the area where it’s being used, and talking to the people working there. Once that data is captured, analyzed, trended, and put into a format you can look at, you’ll understand where the energy is being used and why. Then you can set the characteristics of the facility, and how it should operate. This will allow you to put together performance-based criteria for how it should run. Going to facility, making sure that everything works, setting the performance factors, and commissioning the building to operate the way it was designed to run – all these steps can be taken by outside contractors, building analysts, or corporate management. IBM can help you with any of these areas.
- Smarter energy and utilities transformations: CenterPoint Energy, Inc. http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-7MHUYS&appname=crmd When fully implemented, the IUN solution will allow CenterPoint Energy to remotely connect and disconnect smart meters, provide instant meter readings, eliminate manual meter readings, reduce the volume of crews dispatched to resolve electric problems, locate faults and outages more quickly and rapidly restore power following an outage. This AMS solution is a business transformation solution for CenterPoint Energy, providing the company with a re-engineered business process flow and allowing the company to create and document the new business process flows. The new solution is expected to reduce operating costs and increase customer service levels. Individually, the new IBM components provide their own strong benefits: - The BladeCenter solution provides the robust computing power to effectively capture smart meter data used for billing and other related business processes. - The Tivoli software enables improved understanding of smart meter reads so the staff can focus on what needs to be addressed in terms of what smart meters are not being read and why; from an automation perspective, Tivoli Provisioning Manager enables the client to quickly outfit a server in ten minutes and bring it up as opposed to days in the past. - The WebSphere software enables CenterPoint to see smart meter data and provide this information to the appropriate parties. - The IBM Global Technology Services - Integrated Technology Services and IBM Global Services - Global Business Services teams provide proven Product Lifecycle Management knowledge for a complete end-to-end vision and expertise in the related communication field. DONG Energy – Denmark: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-78W64N&appname=crmd DONG Energy is Denmark’s largest energy company. Increasing marketplace and regulatory demands along with a need for future infrastructure reinvestment drove Danish utility company DONG Energy to look for a way to better manage and utilize its electrical distribution network in order to respond to outages faster and more efficiently. DONG Energy teamed with IBM to implement an Intelligent Utility Network (IUN), installing remote monitoring and control devices that give the company an unprecedented amount of information about the current state of the grid. The new solution also involves extensive analysis of the data provided by the remote devices, as well as reengineering of DONG Energy's business processes. The IBM designed service-oriented architecture (SOA) IT infrastructure to accommodate the new processes. , SOA makes IT processes far more flexible and scalable, improving DONG Energy's responsiveness. - Potential to reduce outage minutes by 25-50 percent - Fault search time reduced by one-third - Estimated capital savings on planned grid reinforcements of up to 90 percent, when fully implemented