Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 1
Designed and Delivered by
Eric Kaufmann and SAGATICA
TEAMING
WITHOUT
TANTRUMS
Teaming without Tantrums™
Team of Leaders or Leadership Team
Leadership Teams are compromised when
 Leaders pursue their personal interpretations of Vision
 Leaders mistakenly assume they share common philosophies
 Leaders prioritize their functional teams over the Exec Team
2

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 2
Teaming without Tantrums™
Change Process
3
(D x V x P)
T
C = Change
D = Dissatisfaction with current state
V = Vision of a desired future
P = Practices applied toward the vision
T = Time to apply practices
R = Resistance
Legend
> RC =
ExecutiveOS™
TEAM TURMOIL
Drift
Friction
Drag
4
Focus
Flow
Speed
TEAM EFFECTIVNESS

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 3
ExecutiveOS™
Drift/Drag/Friction create Executive team turmoil. They are...
5
Profitability killers
Trust killers
Collaboration killers
Engagement killers
Innovation killers
ExecutiveOS™
Costs of Leadership Drift/Drag/Friction
6
-4%
9%
-5%
-7%
-8
-6
-4
-2
0
2
4
6
8
10
Customer Satisfaction Voluntary Turnover Productivity Revenue

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 4
ExecutiveOS™
Focus/Speed/Flow empowers teams to be...
7
Is more profitable
Trusts and collaborates
Solves problems faster
Makes better decisions
Engages more powerfully
Teaming without Tantrums™
Focus/Speed/Flow happen on purpose.
8
Deliberate System
Consciously Crafted
Processes that are
Purposeful, Aligned,
and Integrated.
Deliberate Practice
Repetitive, Specific,
Challenging and
Outcome Directed
actions
Deliberate Reflection
Objective learning
reviews that are
Timely, Holistic, and
Safe

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 5
TEAM EFFECTIVENESS
9
Team Effectiveness Assessment™ (TEA) Framework
• Meaningful Mission
• Clear Priorities
• Team Commitment
• Strong Accountability
• Collaborative Partnerships
• Inclusion & Engagement
• Leveraged Diversity
• Innovative Experimentation
• Powerful Conversations
• Productive Conflicts
• Efficient Team Processes
• Effective Decisions
• Metric Based Feedback
• Evolution & Adaptation
• Great Results
• Rewards and Recognition
• Organizational Support
• Working Knowledge
• Virtual Infrastructure
• Aligned Leadership

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 6
Teaming without Tantrums™
11
Interactions & Process
• Powerful conversations
• Productive conflict
• Effective decisions
• Efficient processes
Goals & Purpose
• Meaningful Mission
• Clear Priorities
• Team Commitment
• Strong Accountability
Infrastructure
• Aligned leadership
• Organizational support
• Working knowledge
• Virtual systems
Roles & Expectations
• Collaborative partnership
• Inclusion & engagement
• Leveraged diversity
• Innovative
experimentation
Learning & Results
• Metric based feedback
• Evolution & adaptation
• Great results
• Rewards & recognition
ExecutiveOS™
Core Applications
12
TEAM EFFECTIVENESS
Useful Meetings
Sticky Decisions Dynamic Debate
Skillful Conflict

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 7
SKILLFUL CONFLICT
13
ExecutiveOS™
ExecutiveOS Virtues
Good experiences
 What made it “good”?
 What was the impact?
Bad experiences
 What made it “bad”?
 What was the impact?
14

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 8
ExecutiveOS™
ExecutiveOS Virtues
15
 What prevents us from giving feedback?
 What prevents us from asking for and receiving feedback?
NO
NOT NOW
NOT THIS
NOT HERE

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 9
Contact before
contract
•Have you established relationship?
Person vs.
problem
•Are you separating person from issue?
Active listening •Are you clarifying and paraphrasing?
Get
perspective
•Are you focusing on the right issue?
Third option •Can you imagine new possibilities?
Discerning triggers
Applying mindfulness
Cultivating courage
Setting boundaries
Noticing
Connecting
Engaging
Declaring
oh no
ok
oh yes
got it

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 10
ExecutiveOS™
19
Acknowledge the other
person’s point of view
Thank him or her
Consider whether/ how the
feedback applies
Probe for
understanding
Do not dismiss positive
feedback
Avoid arguing or
defending
Listen without
interrupting
Explain
effect on me
Pause and listen
for clarifying
questions
Give concrete
suggestions or
recognition
Describe
concrete
observation
STICKY DECISIONS
20

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 11
Confirmation
bias
Anchoring Halo effect
Overconfidence
bias
Teaming without Tantrums™
22
2
3
4
5
6
7
Cereal Car Promotion Hire/Fire Strategy Invest
IMPACT
C O M P L E X I T Y

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 12
Teaming without Tantrums™
Research
Problem
Solving
Decision
Making
Planning
Clarify Purpose
and Boundaries
of the Decision
Gather
Information
Who will decide
Decide how
you’ll decide

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 13
Look at the
FACTS & DETAILS
• What are the facts?
• Be specific and actual
• List all relevant details
• Be clear
What are all of the
Possibilities?
• Consider the consequences of each
alternative
• If you weren’t involved, what would you
suggest?
• What is the cause and effect of each action?
What are all of the
POSSIBILITIES?
• Let your imagination run wild
• Brainstorm
• Consider various solutions
What IMPACT will it
have on those involved?
• Is it something you can live with?
• How do you feel about the action?
• What hunches to you have about
other’s reaction?
Clarify Purpose
and Boundaries
of the Decision
Gather
Information
Who will decide
Decide how
you’ll decide
Summarize
rationale
Communicate
decision

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 14
ExecutiveOS™
Core Applications
35
TEAM EFFECTIVENESS
Useful Meetings
Sticky Decisions Dynamic Debate
Skillful Conflict
ExecutiveOS™
EOS Outcomes (Client Experiences)
36
Faster Results: Reduced Decision Cycle Time by 30%Acceleration
Silo Busting: Cross-functional collaborationCollaboration
Team Cohesion: Improved trust survey results by 50%Trust
Profitability
Succession
Engagement
Financial performance: 12 month program yielded 4X revenue
growth in 3 years
Next gen leaders: guaranteeing “no surprise” ELT buy-in and
alignment
Transforming leadership: moved employees to 45% highly
engaged in 2 years (twice the National Average)

Teaming Without Tantrums Eric Kaufmann
eric@Sagatica.com
ICCA 2019 15
ExecutiveOS™
37
ExecutiveOS positively impacts organizational culture
Culture eats
strategy for
breakfast.
– Peter Drucker
Executives are
the ingredients of
company culture.
– Eric Kaufmann
ExecutiveOS™
38
We exist to bring forward the
highest results for profits,
people and the planet by
evolving each leader’s
conscious embodiment of
wisdom, courage, and care.