The document summarizes discussions from the SESERV Workshop in Brussels on June 20, 2012. It discusses the challenges in bridging the digital divide between areas that have infrastructure and those without. It also examines debates around net neutrality and how user-centric approaches and over-the-top services are changing the relationships between consumers, service providers and other players in the value chain. Finally, it provides context on the ULOOP project funded by the European Union to develop user-centric wireless local loop networks.