1. IICBT
Re-Inventing Hospitality, Products & Services

2. Profile
• Established in Jan’07
• First independent coffee & Barista service school in the
region
• Provide comprehensive soft skills based training
programs to hospitality and leisure retail business to
enhance competency
• Offer bespoke training services for franchisee in leisure
retail business

3. Benefits to Organizations
• Staff retention & higher performance
• Employee productivity& knowledge
• Enhance customer satisfaction
• Increase in revenue
• Reduced cost and wastage

4. Hospitality Programs
• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development Program
• Café Management / Restaurant Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)

5. Hospitality Programs
• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu Development
• Project Consultation

6. Café Management

7. Who Should Attend?
• Entrepreneurs who plan to open their own
coffee shop
• Individuals who own operational coffee
shops
• Line Managers and Area Managers
handling coffee shops

8. Course Objectives
• Provide an overview of critical business
factors that define retail coffee business
• Identify the elements of accomplishment
in a retail coffee business

9. Course Objectives
• Knowledge about coffee, coffee
equipment and various other best
practices in the industry
• Advice opportunities for growth by
outsourcing a professional consultant

10. Key Learning
• Basic Skills to Prepare Specialty Coffees
Drinks
• Barista Service Skills
• Hygiene and Maintenance of Coffee
Machine and Grinder
• Selection of Coffee Machine, Grinder and
Equipment

11. Key Learning
• Preparing Business Plan
• Selection & securing location
• Design & fit out
• Recruiting ideal team
• Building sales & marketing
• Getting to pre – opening & check list

12. Key Learning
• Retail operating parameters & ratios of the
Industry in general
• Customer conversion ratio
• Return on net sales
• Transaction per hour
• Sales per transaction
• Hourly customer traffic

13. Key Learning
• Break even analysis
• CAPEX
• Sales per sqft
• Occupancy cost per sqft
• Labor productivity
• Gross margin per FTE
• Implementation of POS

14. Key Learning
• Expanding & Franchising
• Typical day in a Cafe

15. Rule of Thumb at Glance
• Sales to Investment
• Managing Food Cost / Beverage Cost
• CAPEX
• Managing consumables cost
• Management overheads

16. Course Duration
• Theory - 56hrs
• Practical experience -9hrs