SlideShare a Scribd company logo
1 of 12
Download to read offline
IICBT
Re-Inventing Hospitality, Products & Services
Profile

• Established in Jan’07
• First independent coffee & Barista
  service school in the region
• Provide comprehensive soft skills based
  training programs to hospitality and
  leisure retail business to enhance
  competency
• Offer bespoke training services for
  franchisee in leisure retail business
Benefits to Organizations


•   Staff retention & higher performance

•   Employee productivity& knowledge

•   Enhance customer satisfaction

•   Increase in revenue

•   Reduced cost and wastage
Hospitality Programs

• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development
  Program
• Café Management / Restaurant
  Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)
Hospitality Programs

• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu
  Development
• Project Consultation
Restaurant/Café
  Service Skills
Who Can Attend?
• F&B staff

• Individuals who want to start a career or
  seek a part time opportunities in QSR

• Owners and Managers of coffee shops
  and restaurant
Course Objective

• Outline the important role of a waiter

• Create knowledge, skills and attitude

• Enhance communication skills at work
  place

• Emphasize the importance of Personal
  Hygiene & best Practices
Course Overview
• Positive Attitude towards Work and People
• Quality Service Skills
   • Customer Care
   • The Service Sequence
   • Handling Complaints
   • Telephone Manners
   • Suggestive Selling, Up Selling and Cross
    selling
Course Overview
• The Service Sequence
   • Meeting & Greeting
   • Seating & First Drink
   • Taking the Order
   • Serving the Order
   • During the Meal
   • Clearing the Table
   • Selling Desserts, Tea/Coffee
   • Presenting the Bill
   • Farewells
Course Overview
• Efficient Mode of Planning & Performing
  • Pre-opening Procedures
  • Importance of Hand over – Take Over
  • Closing Procedures
     • Effective Communication at Work
        Place
Course Details
• Learning is instilled through lectures, video
 training, demonstrations
• Role play and discussions of real scenarios
• Assessment is conducted and certificate is
 awarded upon completion of the training
• Course    material   is   provided    to      all
 participants
• Duration: 12 hours, including practical

More Related Content

What's hot (20)

Resume
ResumeResume
Resume
 
SANJEEV KUMAR
SANJEEV KUMARSANJEEV KUMAR
SANJEEV KUMAR
 
Yanet Romero Resume2
Yanet Romero Resume2Yanet Romero Resume2
Yanet Romero Resume2
 
Ricardo CV
Ricardo CVRicardo CV
Ricardo CV
 
House, Katie - Receptionist Resume
House, Katie - Receptionist ResumeHouse, Katie - Receptionist Resume
House, Katie - Receptionist Resume
 
Getachef group
Getachef  group Getachef  group
Getachef group
 
Patricia Parker Resume 2015
Patricia Parker Resume 2015Patricia Parker Resume 2015
Patricia Parker Resume 2015
 
Kelly Roy CV Resume March 2016
Kelly Roy CV Resume March 2016Kelly Roy CV Resume March 2016
Kelly Roy CV Resume March 2016
 
JIDESH THODIYIL (1) (2) (1)
JIDESH THODIYIL (1) (2) (1)JIDESH THODIYIL (1) (2) (1)
JIDESH THODIYIL (1) (2) (1)
 
abdul aziz
abdul azizabdul aziz
abdul aziz
 
My_Resume_2014
My_Resume_2014My_Resume_2014
My_Resume_2014
 
Resume - Chris Conover
Resume - Chris ConoverResume - Chris Conover
Resume - Chris Conover
 
zoe_CV
zoe_CVzoe_CV
zoe_CV
 
NEW RESUME
NEW RESUMENEW RESUME
NEW RESUME
 
SAMEER FARHAD SEHGAL
SAMEER FARHAD SEHGALSAMEER FARHAD SEHGAL
SAMEER FARHAD SEHGAL
 
up dated Resume (4)
up dated Resume (4)up dated Resume (4)
up dated Resume (4)
 
CV_ELIAS FADY YOUNES
CV_ELIAS FADY YOUNESCV_ELIAS FADY YOUNES
CV_ELIAS FADY YOUNES
 
IIBA UK study group
IIBA UK study groupIIBA UK study group
IIBA UK study group
 
Elie-Diab-cv1
Elie-Diab-cv1Elie-Diab-cv1
Elie-Diab-cv1
 
CV-Hari Krishna Neupane
CV-Hari Krishna NeupaneCV-Hari Krishna Neupane
CV-Hari Krishna Neupane
 

Viewers also liked

Soft skills - Tools for efficiency
Soft skills - Tools for efficiencySoft skills - Tools for efficiency
Soft skills - Tools for efficiencyNikos Polidis
 
Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae
Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae
Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae EcoHospedagem
 
A Arte de Bem Servir em Bares e Restaurantes
A Arte de Bem Servir em Bares e RestaurantesA Arte de Bem Servir em Bares e Restaurantes
A Arte de Bem Servir em Bares e RestaurantesGrupo E. Fabris
 
Soft Skills Are Just As Important As Hard Skills
Soft Skills Are Just As Important As Hard SkillsSoft Skills Are Just As Important As Hard Skills
Soft Skills Are Just As Important As Hard SkillsLearningExpress
 

Viewers also liked (8)

Soft skills - Tools for efficiency
Soft skills - Tools for efficiencySoft skills - Tools for efficiency
Soft skills - Tools for efficiency
 
Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae
Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae
Guia garçom, Programa Bem Receber, Guias de profissões, Sebrae
 
A Arte de Bem Servir em Bares e Restaurantes
A Arte de Bem Servir em Bares e RestaurantesA Arte de Bem Servir em Bares e Restaurantes
A Arte de Bem Servir em Bares e Restaurantes
 
Treinamento para Restaurantes - Garçom Vendedor
Treinamento para Restaurantes - Garçom VendedorTreinamento para Restaurantes - Garçom Vendedor
Treinamento para Restaurantes - Garçom Vendedor
 
Pengantar barista
Pengantar barista Pengantar barista
Pengantar barista
 
Soft Skills Are Just As Important As Hard Skills
Soft Skills Are Just As Important As Hard SkillsSoft Skills Are Just As Important As Hard Skills
Soft Skills Are Just As Important As Hard Skills
 
Curso para garçon
Curso para garçonCurso para garçon
Curso para garçon
 
Soft Skills
Soft SkillsSoft Skills
Soft Skills
 

Similar to IICBT Restaurants Service Skills

21st Century-Catering.
21st Century-Catering. 21st Century-Catering.
21st Century-Catering. YimBunthong
 
Learning and Development - Role in Enhancing Guest Experiences
Learning and Development - Role in Enhancing Guest ExperiencesLearning and Development - Role in Enhancing Guest Experiences
Learning and Development - Role in Enhancing Guest ExperiencesUdit Mukherjee
 
New Ibrahim CV With Cover Letter (1)
New Ibrahim CV With Cover Letter (1)New Ibrahim CV With Cover Letter (1)
New Ibrahim CV With Cover Letter (1)khawariqul ibrahim
 
Biswajit sahu resume
Biswajit sahu resumeBiswajit sahu resume
Biswajit sahu resumebiswajit sahu
 
Resume- Manju Nirmal Bhargava
Resume- Manju Nirmal BhargavaResume- Manju Nirmal Bhargava
Resume- Manju Nirmal BhargavaManju Bhargava
 
How Yum! Brands Leverages Technology for Learning Success
How Yum! Brands Leverages Technology for Learning SuccessHow Yum! Brands Leverages Technology for Learning Success
How Yum! Brands Leverages Technology for Learning SuccessSaba Software
 
IiP health and Wellbeing at the Landmark Hotel
IiP health and Wellbeing at the Landmark HotelIiP health and Wellbeing at the Landmark Hotel
IiP health and Wellbeing at the Landmark HotelIIPSouthofEngland
 
BIC 2Matthew Thomson On Fifteen Cornwall 2012
BIC 2Matthew Thomson On Fifteen Cornwall 2012BIC 2Matthew Thomson On Fifteen Cornwall 2012
BIC 2Matthew Thomson On Fifteen Cornwall 2012Wavelength
 
Regina_Denson_Resume_2015
Regina_Denson_Resume_2015Regina_Denson_Resume_2015
Regina_Denson_Resume_2015Regina Denson
 
Skills Portfolio 2011-12
Skills Portfolio 2011-12Skills Portfolio 2011-12
Skills Portfolio 2011-12GemBIUK
 
Katie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdfKatie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdfKatieLinthicum
 
Katie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdfKatie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdfKatieLinthicum
 

Similar to IICBT Restaurants Service Skills (20)

Resume_DavidVaughan
Resume_DavidVaughanResume_DavidVaughan
Resume_DavidVaughan
 
21st Century-Catering.
21st Century-Catering. 21st Century-Catering.
21st Century-Catering.
 
Learning and Development - Role in Enhancing Guest Experiences
Learning and Development - Role in Enhancing Guest ExperiencesLearning and Development - Role in Enhancing Guest Experiences
Learning and Development - Role in Enhancing Guest Experiences
 
New Ibrahim CV With Cover Letter (1)
New Ibrahim CV With Cover Letter (1)New Ibrahim CV With Cover Letter (1)
New Ibrahim CV With Cover Letter (1)
 
Biswajit sahu resume
Biswajit sahu resumeBiswajit sahu resume
Biswajit sahu resume
 
Resume- Manju Nirmal Bhargava
Resume- Manju Nirmal BhargavaResume- Manju Nirmal Bhargava
Resume- Manju Nirmal Bhargava
 
How Yum! Brands Leverages Technology for Learning Success
How Yum! Brands Leverages Technology for Learning SuccessHow Yum! Brands Leverages Technology for Learning Success
How Yum! Brands Leverages Technology for Learning Success
 
Nick Pauze resume
Nick Pauze resumeNick Pauze resume
Nick Pauze resume
 
Ngwaqa Thabani
Ngwaqa ThabaniNgwaqa Thabani
Ngwaqa Thabani
 
Snehal_Resume
Snehal_ResumeSnehal_Resume
Snehal_Resume
 
IiP health and Wellbeing at the Landmark Hotel
IiP health and Wellbeing at the Landmark HotelIiP health and Wellbeing at the Landmark Hotel
IiP health and Wellbeing at the Landmark Hotel
 
BIC 2Matthew Thomson On Fifteen Cornwall 2012
BIC 2Matthew Thomson On Fifteen Cornwall 2012BIC 2Matthew Thomson On Fifteen Cornwall 2012
BIC 2Matthew Thomson On Fifteen Cornwall 2012
 
Maria Niña Madrid
Maria Niña MadridMaria Niña Madrid
Maria Niña Madrid
 
cv in word pad
cv in word padcv in word pad
cv in word pad
 
Embedding excellence in customer service
Embedding excellence in customer serviceEmbedding excellence in customer service
Embedding excellence in customer service
 
MKU-businessschool-AACSB-overview
MKU-businessschool-AACSB-overviewMKU-businessschool-AACSB-overview
MKU-businessschool-AACSB-overview
 
Regina_Denson_Resume_2015
Regina_Denson_Resume_2015Regina_Denson_Resume_2015
Regina_Denson_Resume_2015
 
Skills Portfolio 2011-12
Skills Portfolio 2011-12Skills Portfolio 2011-12
Skills Portfolio 2011-12
 
Katie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdfKatie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdf
 
Katie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdfKatie_Linthicum_Resume_July_2022 (2).pdf
Katie_Linthicum_Resume_July_2022 (2).pdf
 

Recently uploaded

Globally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearlyGlobally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearlyReddy Kancharla
 
Crucial Conversation Certification India
Crucial Conversation Certification IndiaCrucial Conversation Certification India
Crucial Conversation Certification IndiaCrucial Skills
 
Full Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedbackFull Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedbacknkdiehl
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxsheenam bansal
 
Personal Branding Exploration for Career
Personal Branding Exploration for CareerPersonal Branding Exploration for Career
Personal Branding Exploration for Careerwhiteheadnakiyyah
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashonHolloway
 
10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdfEducationView
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfaudhinafh1
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP InternationalManu Mitra
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsMd Shaifullar Rabbi
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxJagrutiSononee
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfVISHNURAJSSNSCEAD
 
Women_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptxWomen_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptxAndreeaTom
 
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIOALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIOAlishaShakya7
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFJulia Kaye
 
Moaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects PortfolioMoaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects Portfoliomoaaz el-shayeb
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Md Shaifullar Rabbi
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfKen Fuller
 
Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.mellis7
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FaHaD .H. NooR
 

Recently uploaded (20)

Globally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearlyGlobally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearly
 
Crucial Conversation Certification India
Crucial Conversation Certification IndiaCrucial Conversation Certification India
Crucial Conversation Certification India
 
Full Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedbackFull Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedback
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
 
Personal Branding Exploration for Career
Personal Branding Exploration for CareerPersonal Branding Exploration for Career
Personal Branding Exploration for Career
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - Priv
 
10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdf
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdf
 
Women_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptxWomen_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptx
 
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIOALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
 
Moaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects PortfolioMoaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects Portfolio
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
 
Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
 

IICBT Restaurants Service Skills

  • 2. Profile • Established in Jan’07 • First independent coffee & Barista service school in the region • Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency • Offer bespoke training services for franchisee in leisure retail business
  • 3. Benefits to Organizations • Staff retention & higher performance • Employee productivity& knowledge • Enhance customer satisfaction • Increase in revenue • Reduced cost and wastage
  • 4. Hospitality Programs • Restaurant/Café Service Skills • Art of Coffee Making • Supervisory Skill Development Program • Café Management / Restaurant Management • Barista Skills Academy • Junior Chef’s Academy ( soon)
  • 5. Hospitality Programs • Leadership & Team Building • Customer Service Skills • Organizational Induction Program • Corporate Etiquette & Events • Concept / Design / Menu Development • Project Consultation
  • 7. Who Can Attend? • F&B staff • Individuals who want to start a career or seek a part time opportunities in QSR • Owners and Managers of coffee shops and restaurant
  • 8. Course Objective • Outline the important role of a waiter • Create knowledge, skills and attitude • Enhance communication skills at work place • Emphasize the importance of Personal Hygiene & best Practices
  • 9. Course Overview • Positive Attitude towards Work and People • Quality Service Skills • Customer Care • The Service Sequence • Handling Complaints • Telephone Manners • Suggestive Selling, Up Selling and Cross selling
  • 10. Course Overview • The Service Sequence • Meeting & Greeting • Seating & First Drink • Taking the Order • Serving the Order • During the Meal • Clearing the Table • Selling Desserts, Tea/Coffee • Presenting the Bill • Farewells
  • 11. Course Overview • Efficient Mode of Planning & Performing • Pre-opening Procedures • Importance of Hand over – Take Over • Closing Procedures • Effective Communication at Work Place
  • 12. Course Details • Learning is instilled through lectures, video training, demonstrations • Role play and discussions of real scenarios • Assessment is conducted and certificate is awarded upon completion of the training • Course material is provided to all participants • Duration: 12 hours, including practical