Queste sono le slide del talk che io e Anna Mormile abbiamo presentato sabato 18 febbraio 2017 all'Università di Verona in occasione del WIAD17.
In ambito IoT, l'architettura delle informazioni aiuta a generare senso all'interno di esperienze complesse che vanno dal digitale al fisico e viceversa. Questa complessità si può gestire osservando le persone mentre usano oggetti smart e chiedendo feedback. Così possiamo capire su quali abitudini il design andrà a impattare e come sfidare l’ecosistema a comportarsi in modo davvero intelligente.
Piccola nota a margine:
- slide 12: i vincoli descritti erano relativi al prodotto su cui stavamo lavorando. Molti prodotti di questo tipo vanno progettati su questi vincoli, ma non vanno letti come vincoli assoluti dell'IoT.
- slide 15: la definizione di connected objects, smart objects e smart ecosystem è un nostro vocabolario che abbiamo creato per il progetto. Nel mondo IoT, connected e smart objects possono avere significati diversi da quelli che abbiamo dato noi.
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Design for building trust: 4 lessons learned working on an IoT product
1. VERONA – FEB 18, 2017
Anna Mormile
@annamoremile
Design for building trust:
4 lessons learned working on
an IoT product
Ilaria Mauric
@ilariamauric
2. WORLD IA DAY 2017 @gnvpartners
Anna Mormile
Experience Designer, GNV & Partners
@annamoremile
Ilaria Mauric
Head of Design, GNV & Partners
@ilariamauric
3. WORLD IA DAY 2017 @gnvpartners
It’s a warm and sunny Tuesday morning.
You are in your office.
There is nobody at home.
4. WORLD IA DAY 2017 @gnvpartners
During the day
the temperature reaches 35°C.
Coming back home,
you’ll find that the place is very hot.
What if somebody you trust was at home?
What would have he or she done?
1st scenario
5. WORLD IA DAY 2017 @gnvpartners
Coming back home,
you’ll find the kitchen flooded.
What if somebody you trust was at home?
What would have he or she done?
2nd scenario
6. WORLD IA DAY 2017 @gnvpartners
Coming back home,
you’ll find that it’s all messed up.
What if somebody you trust was at home?
How would you feel?
3rd scenario
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3 main tech constraints
Non native IoT apps:
• must be left open or running
in the background
• cannot overwrite system preferences
(like silent or don’t disturb mode)
• cannot launch and manage other apps
19. WORLD IA DAY 2017 @gnvpartners
Where do you expect to find informations?
How do you want to see them?
Would you check them often
or unless something happens?
But how can they be realistically designed
today?
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Physical Info Digital Info
21. People will use
a smart ecosystem in a way
that you can’t completely
figure out.
Be prepared to learn a lot.
25. WORLD IA DAY 2017 @gnvpartners
• Kit delivery, installation and interview
• 5 smart objects testing and remote support
service
• Uninstall and follow-up
Steps
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• learn how users accept these objects at their
home and how they use them in their daily
lives and understand if they run into difficulties
and of what kind
• understand their anxieties, their fears and
mistrust
• understand if these smart objects are really
useful and what kind of problems they solve
Goals
29. I can use it against
mosquitoes…
👽
I can use it as a burglar
alarm for my car…
Smoke sensor
MultiSensor
Door/Window Sensor
With this I can do a
light alarm...
LED bulb
37. WORLD IA DAY 2017 @gnvpartners
Design Process
• Start with research, immediately.
• Make objects work one by one and test them
with users, immediately.
Design thinking
• Design to build trust means to understand
context and language and to set expectations
• Make clear what makes an ecosystem smart.
Lessons learned
38. WORLD IA DAY 2017 @gnvpartners
We thank the whole Iooota team for allowing us to share what we have learned
working with them from the very beginning. They are working extremely hard
to make their product meaningful and awesome. No rest for the wicked!
Any questions? Thank you!