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Analytics: Analyzing Data to Maximize Profits Alex Hackbart Miva Merchant
“Metrics and analytics are only valuable if you understand what they are telling you and provide insight into opportunities that you act on.”-@PricingWire
Conversion Rate Conversion Rate: The ratio of visitors who convert website visits into desired actions such as purchasing a product or submitting a form. Conversion Rate = Goals Completed / Visits
Conversion Rate If 100 people visit a specific product  and 5 of them make a purchase,  your conversion rate is 5% 5/100 = 1/20 = 5%
Why Worry About Conversion Rate? More Sales Without More Visitors Leads to a Better Shopping Experience Easy to Understand With Proper Tools You Can Start Today!
Conversion Rate Killers Poor Usability Too Many Steps Asking for Too Much Information Shipping Too Expensive No Clear Call to Action
Tools for Analytics Google Analytics Crazy Egg KISS Insights Google Website Optimizer GoSquared …Tons of Others!
Google Analytics Free Easy to Use Easy to Install Easy to Understand Enough Power for Most Companies
Google Analytics
Google Analytics
Profiles and Filters
Profiles and Filters
Profiles and Filters Combining Profiles and Filters Allows You to Segment Specific Data Filters Are Destructive! Can Have Multiple Filters Per Profile Allows for Customer Segmentation Can Give Users Access to Specific Profiles
Sample Profiles and Filters Exclude Internal Visits Only New Visitors Paid Traffic Organic Search Traffic Organic and Paid Traffic Returning Visitors No Filters
Goal Funnels Goal funnels track user trends in a specific path to help reveal problems and drop-off points in your site
Setting Up a Goal Funnel
Goal Funnel Visualization
Goal Funnel Visualization
Overlay Mode
Always Have a Clear Call to Action!
Basket Page Analysis
Basket Page Analysis
Basket Page Analysis
Checkout Pages
Checkout Pages
Checkout Pages
Crazy Egg Heat Map Visualization Track User Clicks Anywhere Easily Find Distractions or Wasted Clicks Easiest Data Visualization $9/month Plan 30 Day Money Back Guarantee
Crazy Egg
KISS Insights Real Answers from Real Customers Real-time Feedback Answers to Questions Data Can’t Answer High Response Rate Custom Messages & Timing Free Plan (with branding)
GoSquared Live Analytics See Who is Interacting Right Now Adapt Content On the Fly Traffic Alerts
Website Optimizer Create Split Tests to a Common Goal Test Effectiveness of Changes Test Segments or Entire Pages Pick the Winner, Start Again Always Be Testing
Website Optimizer
Analytics With the Right Data, Conversion Rate Optimization is Easy! Use Customer Behavior to Make Effective Changes That Increase Sales With the Same Amount of Customers
Analytics: Analyzing Data to Maximize Profits Alex Hackbart www.mivamerchant.com @miva_merchant

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Analytics: analyzing data to maximize profits