Presented at InnoTech Oregon on May 3, 2012. All rights reserved.

1. Desktop Transformation
Chris McDuffie
Manager, Application Delivery

2. Agenda
• Desktop Transformation
• Vision and Direction
• Potential Challenges
• Funding
• How to Get Started

3. Agenda
• Desktop Transformation
• Vision and Direction
• Potential Challenges VDI, An Airline and a
• Funding Bag of Chips
• How to Get Started

4. VDI =

5. Client Side Projects
• Focus is Tactical
• Focus is on Things
• Political
• Increasing Pressure of “Consumerization”
– Bring-Your-Own-Device (BYOD)
– Bring-Your-Own-Access (BYOA)

8. What is Desktop Transformation?
Metamorphose…that is significant…

9. What We Hear
Enable BYOD/BYOPC
Professional and
End User personal worlds are
Sat. must blurring
not suffer
Help us achieve Reduce Costs….all around
any, any, any
Tactical
projects Need a roadmap to
must be user-centric
simpler ‘80% physical, 20% virtual’
MUST be secure…

10. IT Staff Efficiency End-User Productivity
Image Standardization Desktop Customization
Locked-Down PC Flexibility and Agility
Deployment Flexibility Seamless Experience
Infrastructure Cost Control Optimal Performance

12. Observation #1 – Desktop is getting messy
What does all this mean?
Exponential IT burden
New Personal Devices More Applications Unique Configurations Mobile Workforce
1.4B user devices Average user has 14 As soon as device is used, 67% of all workers use
by 2012 business applications, 22 it becomes unique, mobile and wireless
personal/mobile apps, 3 personalized computing
Average user has computing platforms.
3 devices: Average corporation has Settings reconfigured for
tablets, smartphones, net over 1M unique user every location
books configurations

13. Users are Complex
Vs.

14. User Complexity is Driving Up IT Costs
User Costs
User requirements are
Cost
scaling faster than budgets
Applications
Devices
Storage
Time
Hidden Cost of Users … Migration, Support, Security, User Disruption, DR/ Business
Continuity

15. Observation #2 IT is transforming…
Transformation to service-based, centrally-managed, people-centric model
Win 7
Now VDI Next
Monolithic Desktops Terminal Server Stateless desktop
Infrastructure-based Component model
Homogeneous
App Virt Heterogeneous
Service-based
Disparate SaaS Centrally managed
Independently managed
Mobile Device
Personal Data
From physical to combinations of physical and virtual delivery

16. Observation #3, Change can be cyclical…
if we are not careful
“Rogue” IT People-centric
Users doing what they want.
Little IT control
IT:
Self-service A blend of corporate,
personal clouds & BYOD
1990‟s
2010‟s
IT Managed
Locked down: 2000‟s
User-centric IT:
Standard desktop image Corporate desktop
with no user focus with personalization
Fixed/dedicated Mobile/shared
infrastructure infrastructure

17. The Trouble with Desktop Transformation
• Hosted Virtual Desktops
• Application Streaming/Virtualization
• Terminal Server
• Local/Offline Desktops
• OS Streaming
• Physical PC‟s and Laptops
• New devices

18. Users are Complex

19. Users are Complex
You!

20. An Airline
• Standardization
• No Hub
• Customer Choice

21. Reducing complexity – get the user out of the machine!
How do you do it?– the transformation lifecycle
When you’re there – user liberation!

22. Reduce Complexity – remove the user…
Alex
Thousands of unique, monolithic desktops –
expensive to manage, inflexible and lack security
“User”
Decouple ALL
aspects of the user
Bob Sarah John Alex for ALL desktops
and centralize
Apps Apps Apps Apps Apply personality
on-demand. A reliable,
Bob Sarah John Alex secure and seamless
user experience from
OS OS OS OS lower cost, standard
desktops.
Bob Sarah John Alex
Device Device Device Device Apps
OS
Enables transition Device
from traditional
stack to
standard, leverage
d images

23. Where does the user exist?
Policy, Personalizati Data Consumable
on
User User „DNA‟
Apps Categorized apps
OS Gold image

24. Where does the user exist?
The Persona
Data Consumable
User User „DNA‟
Apps Categorized apps
OS Gold image

25. Managing the digital personality of a user
 OS profile management
Personalization  Configuration of the machine
 Configuration of the corporate apps
 Which applications can be run?
User Rights  What privileges does the user have?
 What network access is available?
User
 Folder redirection
User Data  Local files and folders
 Synchronization of data
 Macros
User Installed  Plug-ins
Applications  ActiveX Controls

26. User Virtualization Platform
Centralized Management Flexible Delivery Options
Administration and Reporting
Policy Definition and Management
On-Demand Personalization Streaming
Centralized „Digital DNA‟ Repository
Support and Recovery Toolset

27. Remove User Complexity
• Decouple and centralize the digital personality of all users
• Seamless user roaming between deployment methods
• Physical and virtual desktops
– Locally-installed, virtualized, and published applications
– Windows XP and Windows 7
– Online and offline

28. People Centric IT

29. The Doughnut!
Policies Applications
Rights Favorites
Personalization Data
Permissions

30. Do you have to eat the whole thing at once?

31. User Virtualization (UV) Journey
Migration / Enabling
Tactical / Optimization Full UV Growth
User Rights? Pick a use case: BYOPC More Use Cases
Slow Logins? Windows 7 BYOD Data
Etc…. VDI Strategic User Managed Apps
App-Virtualization Shift from device to
user management.
The User unified across all platforms..

32. What’s the Alternative…

33. Questions?

34. Thank You
Chris McDuffie
cmcduffie@structured.com

36. What is Desktop Transformation?
Data
Center

37. Post PC Era?

38. How do I pay for it? Where do I expect to save?
• Help Desk Tickets 30-40%
• Adds, Moves, Changes 50%+
• Patching, reimaging 50%+
• Configure/upgrade/repair hardware 75%
• Application Rollout 50%+

39. Up to
42%
Savings!
Most Business
Source: Gartner Total Cost of Ownership Comparison of PCs with
Server-Based Computing, 2011 Update ID # G00209456

40. Source: Gartner Total Cost of Ownership Comparison of PCs with
Hosted Virtual Desktops, 2011 Update ID # G00209403

41. Agility
• Self provisioning
• Anywhere access
• Data not tied to device
• Work shifting
• App and OS migrations

42. Security
• Holistic approach to securing data
• Encryption
• Remote “wipe” for Loss/Theft
• Backups
• AV

43. Improved Management
• Proactive management
• Rapid response
• Efficient IT
• Empowered users

44. Potential Challenges
• Political
• Focus needs to be on delivering applications and data
• POC – Prove it in your environment
• Complicated printing scenarios
• User expectations

45. Examples
• Financial
• Manufacturing
• Engineering
• Healthcare

46. Where to start
• Business Drivers
• Match use cases
• Assessment
• Proof of Concept
• Start with Apps
• Start with Users
• Repurpose existing hardware