SlideShare una empresa de Scribd logo
1 de 8
Descargar para leer sin conexión
Business English
Useful Expressions
Introductions
• I'd like you to meet my co-worker, xxx.
• This is my secretary, xxx.
• I'd like to introduce you to my friend, xxx.
• Let me introduce you to my colleague, xxx.
• Allow me to introduce myself/my colleague, xxx.
Making Appointments
• I'd like to make an appointment with Dr. Bill.
• I'd like to schedule a meeting with Ms. Terry.
• Are you available next Wednesday?
• What time is best for you?
• His schedule is open all day today.
• Sorry, her calendar is full on Monday.
Invitations
• We're going out to dinner. Would you like to
come along?
• Would you like to join us for the ceremony
tonight?
• We'd be glad to have you accompany us . . .
• We'd be delighted/honored to have you as our
guest at . . .
Asking for Help
• Could you possibly lower down your voice?
• Could you do me a favor?
• Would you mind if I asked you to do the report
for me?
• Sure, I'd be glad to.
• Sorry, I'm (kind of) busy now.
Explaining
• Can you explain the situation right now?
• Can you tell me why the conversion rate is so low?
• Here's what happened:
• There's a (good) reason for this:
• I'm sorry. I can't tell you that (right now).
• Can I get back to you on that later?
• Can we save that until later?
Apologizing
• Please accept my apologies (for any
inconvenience caused).
• Sorry for the delay in replying.
• I have already taken all the necessary measures
to ensure that this does not happen again in the
future.
THANK YOU!

Más contenido relacionado

Similar a Business english avis 20140505

Successful email phrases, by Helena Tomé
Successful email phrases, by Helena ToméSuccessful email phrases, by Helena Tomé
Successful email phrases, by Helena ToméHelena M. Tomé
 
Business etiquette
Business etiquetteBusiness etiquette
Business etiquetteOnline
 
Invitations moodle version for revision
Invitations   moodle version for revisionInvitations   moodle version for revision
Invitations moodle version for revisionDawn-Stafford
 
Unit.3.1.situational communication in english
Unit.3.1.situational communication in englishUnit.3.1.situational communication in english
Unit.3.1.situational communication in englishGeetanjali Gitay
 
Useful phrases to begin each section in your emails in English.
Useful phrases to begin each section in your emails in English.Useful phrases to begin each section in your emails in English.
Useful phrases to begin each section in your emails in English.David Alfonso Ramos Morales
 
Invitations and Replies to Invitations
Invitations and Replies to InvitationsInvitations and Replies to Invitations
Invitations and Replies to InvitationsRowena Wheng Rosalejos
 
Sisu spring class 1 presentation final
Sisu  spring class 1 presentation finalSisu  spring class 1 presentation final
Sisu spring class 1 presentation finalNinaStrong
 
Business Email Sarab AL-Akraa.pptx
Business Email Sarab AL-Akraa.pptxBusiness Email Sarab AL-Akraa.pptx
Business Email Sarab AL-Akraa.pptxSarabAlAkraa
 
Formal letters
Formal lettersFormal letters
Formal lettersvashira
 
Business English - Appointment - Ash Vyas
Business English - Appointment - Ash VyasBusiness English - Appointment - Ash Vyas
Business English - Appointment - Ash VyasAsh (Ashvini) Vyas
 
3rd and 4th lecture
3rd and 4th lecture3rd and 4th lecture
3rd and 4th lectureMufadhumaira
 
Write your email professionally - Writing Request E mails
Write your email professionally - Writing Request E mailsWrite your email professionally - Writing Request E mails
Write your email professionally - Writing Request E mailsPeea Bal Chakraborty
 
Informal e-mails
Informal e-mailsInformal e-mails
Informal e-mailsMíriam
 

Similar a Business english avis 20140505 (20)

Successful email phrases, by Helena Tomé
Successful email phrases, by Helena ToméSuccessful email phrases, by Helena Tomé
Successful email phrases, by Helena Tomé
 
Invitation
InvitationInvitation
Invitation
 
Business etiquette
Business etiquetteBusiness etiquette
Business etiquette
 
Unit 3 lesson 3
Unit 3 lesson 3Unit 3 lesson 3
Unit 3 lesson 3
 
Eng 1greetingpeople
Eng 1greetingpeopleEng 1greetingpeople
Eng 1greetingpeople
 
Email Writing
Email Writing Email Writing
Email Writing
 
Invitations moodle version for revision
Invitations   moodle version for revisionInvitations   moodle version for revision
Invitations moodle version for revision
 
Unit.3.1.situational communication in english
Unit.3.1.situational communication in englishUnit.3.1.situational communication in english
Unit.3.1.situational communication in english
 
Useful phrases to begin each section in your emails in English.
Useful phrases to begin each section in your emails in English.Useful phrases to begin each section in your emails in English.
Useful phrases to begin each section in your emails in English.
 
Classroom language
Classroom languageClassroom language
Classroom language
 
Invitations and Replies to Invitations
Invitations and Replies to InvitationsInvitations and Replies to Invitations
Invitations and Replies to Invitations
 
Sisu spring class 1 presentation final
Sisu  spring class 1 presentation finalSisu  spring class 1 presentation final
Sisu spring class 1 presentation final
 
Business Email Sarab AL-Akraa.pptx
Business Email Sarab AL-Akraa.pptxBusiness Email Sarab AL-Akraa.pptx
Business Email Sarab AL-Akraa.pptx
 
Formal letters
Formal lettersFormal letters
Formal letters
 
Business English - Appointment - Ash Vyas
Business English - Appointment - Ash VyasBusiness English - Appointment - Ash Vyas
Business English - Appointment - Ash Vyas
 
3rd and 4th lecture
3rd and 4th lecture3rd and 4th lecture
3rd and 4th lecture
 
Write your email professionally - Writing Request E mails
Write your email professionally - Writing Request E mailsWrite your email professionally - Writing Request E mails
Write your email professionally - Writing Request E mails
 
Meeting 3.pptx
Meeting 3.pptxMeeting 3.pptx
Meeting 3.pptx
 
Invitation
InvitationInvitation
Invitation
 
Informal e-mails
Informal e-mailsInformal e-mails
Informal e-mails
 

Más de inspire digital

Inspire DGT 創意部案例分享 20171011
Inspire DGT 創意部案例分享 20171011Inspire DGT 創意部案例分享 20171011
Inspire DGT 創意部案例分享 20171011inspire digital
 
Inspire DGT 業務部案例分享 20171016
Inspire DGT 業務部案例分享 20171016Inspire DGT 業務部案例分享 20171016
Inspire DGT 業務部案例分享 20171016inspire digital
 
Inspire DGT 業務部案例分享 20170918
Inspire DGT 業務部案例分享 20170918Inspire DGT 業務部案例分享 20170918
Inspire DGT 業務部案例分享 20170918inspire digital
 
Inspire DGT 業務部案例分享 20170821
Inspire DGT 業務部案例分享 20170821Inspire DGT 業務部案例分享 20170821
Inspire DGT 業務部案例分享 20170821inspire digital
 
Inspire DGT 創意部 週會分享 20170710
Inspire DGT 創意部 週會分享 20170710Inspire DGT 創意部 週會分享 20170710
Inspire DGT 創意部 週會分享 20170710inspire digital
 
Inspire DGT 業務部案例分享 20170619
Inspire DGT 業務部案例分享 20170619Inspire DGT 業務部案例分享 20170619
Inspire DGT 業務部案例分享 20170619inspire digital
 
Inspire DGT 創意部週會分享 20170613
Inspire DGT 創意部週會分享 20170613Inspire DGT 創意部週會分享 20170613
Inspire DGT 創意部週會分享 20170613inspire digital
 
Inspire DGT 業務部案例分享 20170522
Inspire DGT 業務部案例分享 20170522Inspire DGT 業務部案例分享 20170522
Inspire DGT 業務部案例分享 20170522inspire digital
 
Inspire DGT 業務部案例分享 20170417
Inspire DGT 業務部案例分享 20170417Inspire DGT 業務部案例分享 20170417
Inspire DGT 業務部案例分享 20170417inspire digital
 
Inspire DGT 技術部案例分享 20170405
Inspire DGT 技術部案例分享 20170405Inspire DGT 技術部案例分享 20170405
Inspire DGT 技術部案例分享 20170405inspire digital
 
Inspire DGT 業務部案例分享 20170313
Inspire DGT 業務部案例分享 20170313Inspire DGT 業務部案例分享 20170313
Inspire DGT 業務部案例分享 20170313inspire digital
 
Inspire DGT 創意部案例分享 20170306
Inspire DGT 創意部案例分享 20170306Inspire DGT 創意部案例分享 20170306
Inspire DGT 創意部案例分享 20170306inspire digital
 
Inspire DGT 業務部案例分享 20170220
Inspire DGT 業務部案例分享 20170220Inspire DGT 業務部案例分享 20170220
Inspire DGT 業務部案例分享 20170220inspire digital
 
Inspire DGT 創意部案例分享 20170213
Inspire DGT 創意部案例分享 20170213Inspire DGT 創意部案例分享 20170213
Inspire DGT 創意部案例分享 20170213inspire digital
 
Inspire DGT 業務創意部案例分享 20170116
Inspire DGT 業務創意部案例分享 20170116Inspire DGT 業務創意部案例分享 20170116
Inspire DGT 業務創意部案例分享 20170116inspire digital
 
Inspire DGT 創意部案例分享 20170109
Inspire DGT 創意部案例分享 20170109Inspire DGT 創意部案例分享 20170109
Inspire DGT 創意部案例分享 20170109inspire digital
 
Inspire DGT 技術部案例分享 20170103
Inspire DGT 技術部案例分享 20170103Inspire DGT 技術部案例分享 20170103
Inspire DGT 技術部案例分享 20170103inspire digital
 
Inspire DGT 業務創意部案例分享 20161219
Inspire DGT 業務創意部案例分享 20161219Inspire DGT 業務創意部案例分享 20161219
Inspire DGT 業務創意部案例分享 20161219inspire digital
 
Inspire DGT 技術部案例分享 20161205
Inspire DGT 技術部案例分享 20161205Inspire DGT 技術部案例分享 20161205
Inspire DGT 技術部案例分享 20161205inspire digital
 
Inspire DGT 業務創意部案例分享 20161123
Inspire DGT 業務創意部案例分享 20161123Inspire DGT 業務創意部案例分享 20161123
Inspire DGT 業務創意部案例分享 20161123inspire digital
 

Más de inspire digital (20)

Inspire DGT 創意部案例分享 20171011
Inspire DGT 創意部案例分享 20171011Inspire DGT 創意部案例分享 20171011
Inspire DGT 創意部案例分享 20171011
 
Inspire DGT 業務部案例分享 20171016
Inspire DGT 業務部案例分享 20171016Inspire DGT 業務部案例分享 20171016
Inspire DGT 業務部案例分享 20171016
 
Inspire DGT 業務部案例分享 20170918
Inspire DGT 業務部案例分享 20170918Inspire DGT 業務部案例分享 20170918
Inspire DGT 業務部案例分享 20170918
 
Inspire DGT 業務部案例分享 20170821
Inspire DGT 業務部案例分享 20170821Inspire DGT 業務部案例分享 20170821
Inspire DGT 業務部案例分享 20170821
 
Inspire DGT 創意部 週會分享 20170710
Inspire DGT 創意部 週會分享 20170710Inspire DGT 創意部 週會分享 20170710
Inspire DGT 創意部 週會分享 20170710
 
Inspire DGT 業務部案例分享 20170619
Inspire DGT 業務部案例分享 20170619Inspire DGT 業務部案例分享 20170619
Inspire DGT 業務部案例分享 20170619
 
Inspire DGT 創意部週會分享 20170613
Inspire DGT 創意部週會分享 20170613Inspire DGT 創意部週會分享 20170613
Inspire DGT 創意部週會分享 20170613
 
Inspire DGT 業務部案例分享 20170522
Inspire DGT 業務部案例分享 20170522Inspire DGT 業務部案例分享 20170522
Inspire DGT 業務部案例分享 20170522
 
Inspire DGT 業務部案例分享 20170417
Inspire DGT 業務部案例分享 20170417Inspire DGT 業務部案例分享 20170417
Inspire DGT 業務部案例分享 20170417
 
Inspire DGT 技術部案例分享 20170405
Inspire DGT 技術部案例分享 20170405Inspire DGT 技術部案例分享 20170405
Inspire DGT 技術部案例分享 20170405
 
Inspire DGT 業務部案例分享 20170313
Inspire DGT 業務部案例分享 20170313Inspire DGT 業務部案例分享 20170313
Inspire DGT 業務部案例分享 20170313
 
Inspire DGT 創意部案例分享 20170306
Inspire DGT 創意部案例分享 20170306Inspire DGT 創意部案例分享 20170306
Inspire DGT 創意部案例分享 20170306
 
Inspire DGT 業務部案例分享 20170220
Inspire DGT 業務部案例分享 20170220Inspire DGT 業務部案例分享 20170220
Inspire DGT 業務部案例分享 20170220
 
Inspire DGT 創意部案例分享 20170213
Inspire DGT 創意部案例分享 20170213Inspire DGT 創意部案例分享 20170213
Inspire DGT 創意部案例分享 20170213
 
Inspire DGT 業務創意部案例分享 20170116
Inspire DGT 業務創意部案例分享 20170116Inspire DGT 業務創意部案例分享 20170116
Inspire DGT 業務創意部案例分享 20170116
 
Inspire DGT 創意部案例分享 20170109
Inspire DGT 創意部案例分享 20170109Inspire DGT 創意部案例分享 20170109
Inspire DGT 創意部案例分享 20170109
 
Inspire DGT 技術部案例分享 20170103
Inspire DGT 技術部案例分享 20170103Inspire DGT 技術部案例分享 20170103
Inspire DGT 技術部案例分享 20170103
 
Inspire DGT 業務創意部案例分享 20161219
Inspire DGT 業務創意部案例分享 20161219Inspire DGT 業務創意部案例分享 20161219
Inspire DGT 業務創意部案例分享 20161219
 
Inspire DGT 技術部案例分享 20161205
Inspire DGT 技術部案例分享 20161205Inspire DGT 技術部案例分享 20161205
Inspire DGT 技術部案例分享 20161205
 
Inspire DGT 業務創意部案例分享 20161123
Inspire DGT 業務創意部案例分享 20161123Inspire DGT 業務創意部案例分享 20161123
Inspire DGT 業務創意部案例分享 20161123
 

Último

PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxEduSkills OECD
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfYu Kanazawa / Osaka University
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesCeline George
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxDr. Santhosh Kumar. N
 
Philosophy of Education and Educational Philosophy
Philosophy of Education  and Educational PhilosophyPhilosophy of Education  and Educational Philosophy
Philosophy of Education and Educational PhilosophyShuvankar Madhu
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationMJDuyan
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfTechSoup
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRATanmoy Mishra
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxDr. Asif Anas
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17Celine George
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphNetziValdelomar1
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxiammrhaywood
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...raviapr7
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and stepobaje godwin sunday
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...CaraSkikne1
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptxmary850239
 

Último (20)

PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 Sales
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptx
 
Philosophy of Education and Educational Philosophy
Philosophy of Education  and Educational PhilosophyPhilosophy of Education  and Educational Philosophy
Philosophy of Education and Educational Philosophy
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive Education
 
Prelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quizPrelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quiz
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptx
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a Paragraph
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and step
 
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdfPersonal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptx
 

Business english avis 20140505

  • 2. Introductions • I'd like you to meet my co-worker, xxx. • This is my secretary, xxx. • I'd like to introduce you to my friend, xxx. • Let me introduce you to my colleague, xxx. • Allow me to introduce myself/my colleague, xxx.
  • 3. Making Appointments • I'd like to make an appointment with Dr. Bill. • I'd like to schedule a meeting with Ms. Terry. • Are you available next Wednesday? • What time is best for you? • His schedule is open all day today. • Sorry, her calendar is full on Monday.
  • 4. Invitations • We're going out to dinner. Would you like to come along? • Would you like to join us for the ceremony tonight? • We'd be glad to have you accompany us . . . • We'd be delighted/honored to have you as our guest at . . .
  • 5. Asking for Help • Could you possibly lower down your voice? • Could you do me a favor? • Would you mind if I asked you to do the report for me? • Sure, I'd be glad to. • Sorry, I'm (kind of) busy now.
  • 6. Explaining • Can you explain the situation right now? • Can you tell me why the conversion rate is so low? • Here's what happened: • There's a (good) reason for this: • I'm sorry. I can't tell you that (right now). • Can I get back to you on that later? • Can we save that until later?
  • 7. Apologizing • Please accept my apologies (for any inconvenience caused). • Sorry for the delay in replying. • I have already taken all the necessary measures to ensure that this does not happen again in the future.