1. Business
Process
Outsourcing
in India
INDUSTRY OUTLOOK

2. When
globalization
entered the field
of technology and
communication

3. India
came up with what
has taken its economy
to a whole new level:

4. OUTSOURCING

5. FAST FACTS ABOUT
INDIAN
OUTSOURCING

6. NUMBER 1
Global Outsourcing Location

7. 66 countries
outsource
to India

8. India
Rest of the World
34% of the
Global BPO sourcing market

9. In the 2012 financial year
IT-BPO Revenue is
expected to reach
RS 918 billion*
(US$16.6 Billion)
A 17% increase from
the previous year

10. And the
industry does
not look to be
slowing down

11. 2.8 MILLION
directly employed in the industry
&
over 7.5MILLIONpeople indirectly
employed through roles such as:
CATERING
CLEANING
SECURITY

12. REGIONAL INDIA
India’s
population is a
staggering
1.2 billion+
Photo copyright: Vladimir Wrangel

13. Even with
megacities like
Bombay and Delhi, the
majority of inhabitants live
in tier 2 and 3 cities, in the
more underdeveloped
regions of India.

15. THE SPILLOVER EFFECT
Enhanced standard of living
Access to education Employment opportunities
Increase in spending
Retail Real estate Telecommunications
BPO employment

16. REAL WORLD OUTCOMES
A promising tier 2 city, Jaipur
has seen the amount of
graduates grow 14 times, from
around to 23,000 in ‘04/05 to
approx. 325, 000 in ‘08/09
Intake in Engineering Colleges
In Dehradun, an emerging
tier 3 city, the intake for
engineering colleges was
4 times greater in ‘08/’09
as opposed to ‘04/’05
2004/05 2008/09
325
23
Graduates
‘000s
400
200
2004/05 2008/09
0
14x
Graduates in Jaipur
2750
650
Intake
‘000s
3000
1500
0
4x

17. These cities have both
experienced rapid growth
in a number of different
areas, due in large part to
the expansion of IT-BPO
organizations into their
regions.

18. Indian IT-BPO sector not
only benefits a few
individuals: the affluence
is being spread
throughout the economy.
A BRIGHT FUTURE

19. The industry holds great
potential for the people
of India.
76%
of Indian IT-BPO
employees are
under 30.

20. With an additional
200,000 jobs being
created within
remote, rural areas.
NASSCOM predicts that by 2020 the
IT-BPO sector can provide direct
employment to 10 million people and
indirect employment to 20 million
people in India.

21. Thank you!
For information about Invensis
Business Processing Outsourcing
services visit as at www.invensis.net
*The information used in this presentation was obtained from NASSCOM.org