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How to build a successful community of practice

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How to build a successful community of practice

  1. 1. How to Build SuccessfulCommunities of Practice
  2. 2. Communities:Be there to learn, network and share A community is a centralized repository for all of the information and experts that someone could ever want about a particular project or subject.
  3. 3. Successful communities are supported by passionate leaderswho dedicate their time and expertise to community members by regularly sharing and promoting knowledge.
  4. 4. Barriers tocollaborationI won’t share…• I’m too busy• I’ll get in trouble• Playing with social media isn’t “real” work• I don’t know how
  5. 5. Community Leaders
  6. 6. SponsorThe Community Sponsor has ownership for the community. For instance, this cat might be the sponsor or owner for our“Community of Fish,” because, for whatever reason, he wants to bring fish together in a centralized place...
  7. 7. KnowledgeManager Sponsor The Knowledge Manager has eyes like a hawk for how your communities should work and acts as a consultant to oversee your strategy at a high level by identifying the business priority for your community.
  8. 8. Welcome to the community!The Moderator is the manager of the community and is responsible for keeping content fresh, developing relationships with members, promoting the community and providing metrics about its health.
  9. 9. Community Tools
  10. 10. Blogs• Your primary communication tool in a community• A place to share your news and updates• Like a newsletter, but allows for two-way conversations and comments Update your blog at least once a month
  11. 11. Microblogs• Use a microblog to share your community’s news, updates or questions within a limited number of characters• Promote discussion, events and ask questions to find experts and information Post to your microblog at least once a week
  12. 12. Wiki• Share broad information that can be developed on many levels of pages, like a mini web site• The web site Wikipedia is an example of a wiki• Attach documents The number of wiki posts will depend on the nature of the information
  13. 13. Events Give your community members a chance to put a face to anonline identity, or even to chat in real-time. A best practice is tohold events every other month. Make your events interesting by inviting guest speakers and thought leaders.
  14. 14. Frequency vs. EffortHigh Frequency High EffortI. Microblog (once I. Events a week) II. BlogsII. Blog (once a VS. III. Microblogs month)III. Events (bi- monthly)
  15. 15. Community Support
  16. 16. Peer support is really important when you’re running a community.After all, a community is about collaboration, so you need to reachout and share insights with your fellow community managers to getideas about how to make your community a success for members.
  17. 17. Communities in the Future
  18. 18. Help us evolve! Continue promoting collaboration, content contribution and knowledge- sharing across the business, aligning with your organization’s priorities and strategies. Good luck in your community adventures!
  19. 19. Community Questions?
  20. 20. Thank you!