This is a tongue-in-cheek training about workplace etiquette. The concepts covered are common sense, but some may benefit from humorous reminders and scenarios about how the little things matter in the workplace.
3. Agenda:
Difference between manners and etiquette
What is etiquette?
What is business etiquette?
Why do we need business etiquette?
Etiquette rules
Q&A with Mis-Manners
Etiquette Review
Activities
4. What you’ll learn…
At the end of this presentation
you will be able to identify etiquette
techniques and how to apply
professional etiquette in the workplace.
5. What is Etiquette?
French word which means ‘ticket”
“On important occasions, a ticket of instructions was
issued to the masses detailing what they should do.
The ticket enlists the rules of well-mannered behavior
observed in a polite society.”
6. Manners vs. Etiquette:
Manners
polite behaviors that
reflect an attitude of
consideration, kindness
and respect for others
Etiquette
a code of polite conduct
based on social
acceptance and
efficiency
7. Business Etiquette:
Involves treating coworkers and employers with
respect and courtesy in a way that creates a pleasant
work environment for everyone.
is about building relationships with other people.
8. What do you think about
etiquette??
Stuffy
Snobby
Social fluff
Uptight
Insincere
Phoniness
Others?
9. Business Etiquette:
Is a practical and profitable social skill that plays an
important role in career success.
Builds better relationships and increases
professionalism.
Employees thrive in a positive environment where all
are treated with courtesy and respect.
11. Why Etiquette Matters:
Employees who feel they are mistreated in the workplace
are less productive
Can prevent turnover and disruption
Employees may limit contact with peers who are
disrespectful
12. Factors for unprofessional, rude
behaviors:
Increased stress at work
Longer hours at work
Heavy workloads
Pressure to do more with less (time and money)
Customer/patron demands
13. Factors for unprofessional, rude
behaviors:
Struggles with work/life balance
External triggers
Lack of understanding/sensitivity to diversity in the workplace
Depersonalization of communication
Others?
16. Workplace Relationship Skills:
Conflict Resolution:
Approach conflict as situation-related as opposed
to person-related
Be positive and goal oriented
Be clear and specific
Be proactive instead of reactive
17. Workplace Relationship Skills:
Conflict Resolution:
Be slow to anger
Keep an open mind
Accept feedback
Never criticize a co-worker or employee in front of
others
Don’t disagree in public
18. Workplace Relationship Skills:
Support and Appreciation:
Credit and compliment your team in group projects
Speak well of your co-workers and acknowledge
their accomplishments and skills
Never take credit for someone else’s work/efforts
Acknowledge co-workers’ birthdays, promotions,
engagements, etc.
20. With each request-SAY PLEASE
With each completion-SAY THANK YOU
With each thank you received-SAY YOU’RE
WELCOME
With each error-APOLOGIZE
21. Discussing Good Manners
Write down three activities you did during the
week. With each activity, explain how you
practiced good manners and what you could have
done to improve your behavior.
22. Etiquette Rules for the
Workplace:
Stand up when you’re being introduced
Use your full name
Don’t overdo thank-yous
Stay off your phone
Say hello to others in the workplace
Send separate and timely thank-you notes
23. Survey Says:
Receiving email from someone sitting three feet away
Listening to voicemail over a speakerphone
Swearing at the computer
Playing music a co-worker doesn’t like
Loud talking
Gossip
Sneezing and coughing in someone’s face/direction
Others?
24. A Note About Email Etiquette
Only write what you are prepared to have anyone see.
Be clear in your subject line.
Use proper English that is spelled correctly with good grammar.
Keep paragraphs and messages short and to the point.
Do not forward personal email to mailing lists without the original
author's permission.
Be careful with humor and sarcasm.
Avoid using upper case in the body of your email.
Be respectful.
26. Mis-Manners Says:
If you’re in a cubicle,
don’t shout over the
walls! You can throw
things, but don’t shout!
27. Mis-Manners Says:
Set your cell phone to
silent or vibrate! No one
wants to hear your
ringtone all day! Ugh!
28. Mis-Manners Says:
If you play music in your
workspace, be sure only
you can hear it. Earbuds
and headphones are your
friend!
29. Mis-Manners Says:
If you eat your lunch in the staff lounge, clean
up your mess! Your mother nor the maid
works here! If you do have cleaning staff, be
considerate of them!
Don’t eat someone else’s food either! That’s
rude! If you put food in a shared refrigerator,
put your name or initials on it with the date;
remove it at the end of the work week.
30. Mis-Manners Says:
If you eat at your desk, avoid
eating sardines, onions, pickles,
and other food with strong
odors that may go through the
office.
31. Mis-Manners Says:
Don’t ‘borrow’ items from a co-
worker’s desk without permission. If
you do borrow, with permission,
return it in good working condition.
Don’t return a broken stapler!
32. Mis-Manners Says:
Be on time! If you do get delayed,
contact the person or group waiting for
you. Allow extra time if you have to
travel. Maybe do like me and call an
Uber! No worries, no stress!
33. Mis-Manners Says:
Sharing professional
information is great!
Sharing gossip and overly
personal information, not
so much.
37. Mis-Manners Says:
Be discreet and
compassionate when
criticizing a co-worker. Don’t
be a jerk. It’s not nice.
38. Mis-Manners Says:
So, your Director has spinach
stuck in his/her teeth. What
would you do? You should
tell them discreetly-don’t yell
it out across the room.
51. Etiquette Basics-Review:
Behavior:
Exhibit a positive attitude and pleasant behavior
Use a firm handshake
Maintain good eye contact
Appropriate introductions
Rise when you are introducing someone or you are being introduced
Be a good listener
Show common respect and consideration for others.
52. Etiquette Review: How to succeed at
work:
Be willing to help
Mutual respect
Compromise
Be on time
Dress professionally
Respect others’ opinions
Teamwork
53. Activity
Divide into groups of three
Write a short script for two people meeting at a conference
for the first time.
It should include:
An introduction
Appropriate questions
Appropriate responses
56. Sources:
Business Culture.org (Passport to Trade 2.0-A Bridge to
Success). www.businessculture.org.
Business Dictionary. www.businessdictionary.com
Business Etiquette: A WorkLife 4 You Guide.
Business Etiquette Rules for the Workplace. Administrative
Professional Today. March 2016.
Business Management Daily.
www.businessmanagementdaily.com
57. Sources:
Mueller, Nancy. www.nancymueller.com
Office Etiquette MNB_training (slideshare)
Office Etiquette (Office Manners). a-to-z of manners-and-
etiquette.com/office-etiquette.html
Today’s Necessity in Business Education: Etiquette Training.
San Diego Business Journal. April 12, 2004
The Free Dictionary. www.thefreedictionary.com