Maximize availability of databasesa

Vyom Labs Pvt. Ltd. www.vyomlabs.com

Maximize Availability of Databases and Applications

Exclusive Webinar
for
Small and Medium Size Businesses (SMB)

© Copyright 2011 Vyom Labs Pvt. Ltd.

Disclaimer

 All other trademarks, service marks and logos used in this webinar are the
trademarks, service marks or logos of their respective owners.

 The views expressed in this webinar are views of the speakers and do not necessarily
reflect the views of Vyom Labs Pvt. Ltd.


SMB Businesses Challenges in Managing IT


IT Managers Challenges as per itSMF

Key issues facing many of today’s senior Business Managers and IT Managers are:
 IT and business strategic planning
 Integrating and aligning IT and business goals
 Implementing continual improvement
 Measure IT organization effectiveness and efficiency
 Optimizing costs and the Total Cost of Ownership (TCO)
 Achieving and demonstrating Return on Investment (ROI)
 Demonstrating the business value of IT
 Developing business and IT partnerships and relationships
 Improving project delivery success
 Outsourcing insourcing and smart sourcing
 Using IT to gain competitive advantage
 Delivering the required, business justified IT Services
 Managing constant business and IT change
 Demonstrating appropriate IT governance


The Solution

 IT Service Management (ITSM)
Specialized organizational capabilities for providing value to Business in the form of IT
services
Best Practices (ITIL, COBIT) and Tools (BSM) help in ITSM
 IT Infrastructure Management
Management of Help Desk, Networks, Servers, Databases, Applications, Security, Storage etc
4Ps (People, process, Products, Partners) help effectively deliver IT Infrastructure
Management services for the organization


4Ps for IT & Business Alignment

 People
Service Culture, Process Training etc.
 Process
ITIL best practices
 Product/technology
BSM / ITSM tools
 Partners/suppliers
IT Infrastructure Management / Remote Infrastructure Management (RIM)Service Providers


4Ps for IT & Business Alignment

 There has to be different approach when one is going to use ITIL, BSM, RIM etc in
SMB segment
Business priorities
Relevance
Cost overheads
Duration of implementation
 Vyom Labs Approach
Lighter version of ITIL, BSM, RIM will help SMB segment in IT & Business Alignment


ITIL for SMBs : ITIL Lite

 ITIL Lite
Implementing key component of ITIL to achieve sound IT Service Management in SMB
segment
 ITIL Lite
Service Desk, Incident and Problem Management, Change Management, Service Level
Management, Service Catalog Management, Asset & Configuration Management,
Knowledge Management
Availability and Capacity Management, IT Service Continuity Management
Service Measurement, Service Reporting, Service Improvement
 Our ITIL Lite is “ITIL v2 Plus” approach
Best of ITIL v2 and ITIL v3, useful for SMBs


BSM for SMBs: BSM Lite

 Business Service Management (BSM)
The management of business services delivered to business customers
Many software vendors offer products which aim to support ITSM and/or BSM. These tools
are often described as BSM tools
BSM consists of both structured process and enabling software
BSM allows IT departments to operate by service rather than by individual configuration
items (CI) or technology silo
 BSM Lite
Quicker Value
Business Focus
Business Services View instead of IT only view
Lightweight solutions suitable to SME segment


BSM for SMBs: BSM Lite

 BSM Lite solution sets
Service Desk +
• Incident Management, Problem Management
• Change Management
• Configuration and Asset Management
• Knowledge Management
Monitoring +
• Monitoring and management of servers, databases, applications, networks etc.
Business Service Reporting
• Dashboard, Analytics, Reporting for Business Service e.g. P2P or CRM Business Service


RIM for SMBs: RIM Lite

 IT Infrastructure Management
On premise IT Infrastructure Management
Remote Infrastructure Management (RIM)
 RIM helps in
Cost reduction
Higher quality
Increased Accuracy
 RIM Services
Server Management
Database Management
Network Management
Application Management (e.g. SAP, Oracle Apps, MS Dynamics)
Storage Management
Service Desk
etc


RIM for SMBs: RIM Lite

 RIM traditionally used by large enterprises and typically entire IT Infrastructure
Management is outsourced to one or multiple companies
 This approach may not be suitable to SMBs. Hence we propose RIM Lite to SMBs
 RIM Lite
Choosing Agile RIM Partner
Partial IT Infra Management Outsourcing
Outsourcing to multiple vendors based on their specializations
Maintaining in-house IT for select areas
Outcome based engagement model
BSM solutions, processes and reporting to coordinate across different vendors


ITIL, BSM, RIM Lite: Putting things together

 Process or Product or Partner First?
Process (ITIL Lite)
Product (BSM Lite)
Partner (RIM Lite)
 Suggested Roadmap
Implement Process and Product as part of same change cycle
Phases of implementation depend on business needs
• 1st Phase: Service Desk, Service Level Management
• 2nd Phase: Monitoring of critical servers, applications, databases, networks
• 3rd Phase: Asset and Configuration Management, Change Management
• 4th Phase: Business Service Reporting
Selective RIM outsourcing partner after 1st Phase is implemented
• Outsourcing based on business needs
• Selecting vendors based on expertise
• Using ITIL Lite and BSM Lite to manage vendor performance


Maximize Availability of Databases and Applications

 Let’s consider that a SMB enterprise which is in auto component manufacturing is
facing challenges and loosing business because of downtime of critical business
applications (e.g. SAP, CRM)
 Here is how that enterprise can use ITIL, BSM and RIM to meet business demand
Setup ITIL Lite based processes for Incident Management, Change Management, Problem
Management, Availability Management and Service Level Management
Implement tools(BSM Lite tools ) for server monitoring and service desk, change
management
User RIM Lite partner to provide database management and application management
support services
Manage vendor performance using reporting available through BSM Lite and ITIL Lite
Identify improvement areas through continual service improvement. This again is achieved
using ITIL Lite and BSM Lite



Case Study


RIM Services for large manufacturing company

 Remote Database Managed Services
Client Context
is a global Manufacturing organization having 61000 employees worldwide
Scope of Work
• Remote Database Management Services
• 24X7 Support for databases, Proactive monitoring, Space management, Performance
Case Study 1

tuning, Backup Management, Third party management etc.
Vyom Labs Approach
• ITIL Lite: SLA based delivery of services
• BSM Lite: Automation achieved using Vyom ITSMEdge suite of solutions including Service
Desk, Change Management, Service Level Management, Availability and Capacity
Management, Dashboard & Analytics Solutions
• RIM Lite: Team consisting of L1, L2, L3 engineers and Project Manager for coordination and
ensuring SLAs are meet and work performed as per the SOW
• Biometric security system installed to ensure secure access to remote delivery center
Business Value
Agile partner to take care of fast ramp needs
Outcome based (SLA, SOW etc.) engagement model rather than resource augmentation based
Cost Saving


IT Infrastructure Services to technology company

 Onsite and remote delivery for range of IT Infrastructure Services
Client Context
is a medium size technology company having dynamic environment of production and R&D
systems
Scope of Work
• Service Desk, Server Management, Database Management, Network Management, Security
Case Study 2

Management, Storage Management
• 12x6 support
Vyom Labs Approach
• ITIL Lite: Categorize different systems into product systems and development systems,
developed service catalog, SLAs arrived at based on business priorities
• BSM Lite: Automation and cost saving using Vyom ITSMEdge solution for Service Desk,
Change Management, Service Level Management, Asset and Configuration Management,
Availability Management and Capacity Management
• RIM Lite: Team consisting of L1, L2, L3 engineers and Project Manager for coordination. L1
engineers deployed at different offices for larger offices.
Business Value
Outcome based (SLA, SOW etc.) engagement model rather than resource augmentation based,
Consistently meet SLA, Cost Saving



About Vyom Labs


Key Data

 Founded in 2003
 Head Quartered in Pune, India, offices in Bangalore, Mumbai, New Delhi and USA
presence in many countries via partners worldwide

 Focused offering to align IT with Business
IT Infrastructure Management Services
IT Infrastructure Management Solutions
IT Service Management Trainings & Consulting

 Delivered services in 5 continents
 Professionally qualified 500+ employees

 Vyom Labs
ISO 20000 certified company in 2007
Pioneers of ITIL based offerings in India for IT Management
EXIN Accredited organization for ITIL and ITSM
Customers range from Fortune 50 company to growing manufacturing organization
Group Company iWare Logic (www.iwarelogic.com) is Oracle Gold Partner


Vyom Labs offerings

 ITIL Lite
ITIL Consulting, ITIL Training
 BSM Lite
Vyom ITSMEdge Solutions
• Vyom ITSMEdge Integrated Service Desk
• Vyom ITSMEdge Monitoring
• Vyom ITSMEdge Reporting
 RIM Lite
Remote Infrastructure Management services for
• Server Management (Windows, Linux, Unix)
• Database Management (Oracle, MS SQL, DB2)
• Application Management (SAP, Oracle Apps, MS Dynamics, Exchange etc)
• Network Management, Storage Management,
• Service Desk


Clients

Managed Comm. &
Manufacturing BFSI Technology Partners
Services Media

- Professional
Services
- Engineering


Q & A Session


Contact Us

www.vyomlabs.com
info@vyomlabs.com

Our Locations:
Pune, India (Head Quarters)
Bangalore, India
Oklahoma, USA


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