Upgrade To BMC Remedy ITSM 7.6

Upgrade To BMC ITSM 7.6 Webinar Presents

Agenda ,[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A customer may choose to upgrade for several reasons

BMC Remedy IT Service Management 7.6 what’s New? what’s New?

BMC Remedy AR System 7.5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BMC Remedy Mid-Tier 7.5 ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],User Interface Enhancements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BMC Remedy Approval Server Enhancements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BMC Remedy Approval Server Enhancements Cont.. ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Atrium Core

Atrium Explorer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BMC Remedy Service Desk 7.6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Change Management Cont… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Change Management Fields ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Release & Activity Management Console

Release Management Best Practice View

Infrastructure Change - Best Practice View

BMC Remedy Asset Management 7.6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CI unavailability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Software Asset Management Console

Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Two big improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Upgrade Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Upgrade Approaches’ ,[object Object],[object Object]

Upgrade on same server ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Upgrade on new server ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recommend Approach Vyom Labs recommends the second approach i.e. “Upgrade on new server” because of its less number of disadvantages as compare to the first approach.

Upgrade steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Installation of AR Server & ITSM applications ,[object Object]

Installation of BMC Atrium & ITSM applications ,[object Object]

Installation of BMC Remedy & ITSM applications ,[object Object]

Installation of BMC Remedy Service Level Management & ITSM applications ,[object Object]

[object Object],[object Object],[object Object],Customization rebuild/migration.

Foundation data configuration/migration ,[object Object],[object Object]

Foundation data configuration/migration ,[object Object]

CMDB Data Migration ,[object Object],[object Object]

Setting up all the integrations ,[object Object]

Application process data configuration/migration ,[object Object]

[object Object],Application process data configuration/migration

[object Object],Service level Management Data Configuration / Migration

[object Object],[object Object],Application Transactional Data Migration

Application Transactional Data Migration ,[object Object]

Posts Upgrade Activity ,[object Object],[object Object]

Vyom Labs - BMC Remedy Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contact Us Email: For Sales and Other Queries : [email_address] For Tech Queries : [email_address] BSM Solutions & Services || ITIL Consulting & Training

Upgrade To BMC Remedy ITSM 7.6

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Upgrade To BMC Remedy ITSM 7.6