IT Shades
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T-Bytes
Digital Customer Experience
July Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates..................................................................................................................................................5
3. Rewards and Recognition Updates...................................................................................................................53
4. Customer Success Updates................................................................................................................................71
5. Partnership Ecosystem Updates.....................................................................................................................102
6. Miscellaneous Updates....................................................................................................................................124

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Financial, M & A Updates
Digital Customer Experience Industry

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Financial, M&A Updates
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Bioventus Makes $15 Million Equity Investment in CartiHeal with an Agreed
Option Structure to Acquire Company Upon Milestone Achievements
CartiHeal, developer of the proprietary Agili™-C implant for the
treatment of joint surface lesions in traumatic and osteoarthritic joints,
has secured an additional $15 million equity investment from Bioventus,
a global leader in Orth biologics. The investment follows the recently
completed enrollment and outcome of interim analysis in CartilHeal’s
investigational device exemption multinational pivotal study. An
additional $5 million can be secured by CartiHeal from Bioventus, if
needed, for IDE study completion.his new round of funding is expected
to enable CartiHeal to complete all patient follow-up in the study and
submit a first application for premarket approval to the FDA. Bioventus
made an initial $2.5 million investment in the Agili-C IDE study in
January 2018, as part of a previous financing round.Bioventus and
CartiHeal have agreed on an option structure under which Bioventus will
acquire the company shortly after FDA approval of the Agili-C implant.
Terms of that option structure are not disclosed.
Executive Commentary
“We are pleased Bioventus continues to see value in the Agili-C
implant and is making a greater investment to support the completion
of the IDE study, said Founder & CEO, CartiHeal. We look forward
to the work ahead and a successful application for PMA approval.”
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Description
1

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Financial, M&A Updates
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Magic Software Announces the acquisition of Magic-Hands B.V and Knowledge &
Solutions Software B.V
Magic Software Enterprises Ltd., a global provider of end-to-end low code integration and
application development platforms solutions and IT consulting services, announced today
that it completed the acquisition of Netherlands based companies, Magic-Hands B.V and
Knowledge & Solutions Software B.V to expand its footprint in the Western Europe market.
Magic Software Enterprises Ltd. is a global provider of powerful and versatile end-to-end,
on-premises and cloud-based integration and low-code application development platforms.
With over 30 years of experience, 24 regional offices, millions of installations worldwide,
and strategic alliances with global IT leaders, Magic enables its customers to seamlessly
adopt new technologies and maximize business opportunities. Magic collaborates closely
with its customers and thousands of business partners in 50 countries to accelerate their
business performance. The collaboration between Magic Software and Magic-Hands will
increase development power across Europe as Magic-Hands’ team develop, manage, and
deliver software solutions using Magic Software for decades. Magic4Business as the finance
and billing solution for various companies, Magic4Trade for supply chain businesses and
custom-made software solutions as consultants knows to make a difference using the power
of Magic Software low code application development platform.
Executive Commentary
Commenting on the acquisition Vice President of Technology & Innovation at Magic
Software group, said: “We are very excited to welcome both Mr. Peter Vos and Mr. Peter
Bruining to our group as they bring decades of proven experience and leadership in key
markets such as consulting and software engineering that are vital to our future business
development and will enable us to expand our footprint in the Benelux region. We are a
strategic buyer that acquires companies that fit our mission, vision and culture and we
found both Magic- Hands B.V and Knowledge & Solutions Software B.V to meet our
parameters.”
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Description
2

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Financial, M&A Updates
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Perforce Software Acquires Methodics, Expanding DevOps Portfolio
Perforce Software, Inc., a provider of solutions to enterprise teams requiring productivity,
visibility, and scale along the development lifecycle, backed by Clearlake Capital Group,
L.P. and Francisco Partners, today announced it has acquired Methodics Inc., a leading
provider of intellectual property lifecycle management and traceability solutions for the
enterprise. The addition of Methodics further distinguishes Perforce in the DevOps market as
a solution provider uniquely addressing the needs of some of the largest technology teams in
the world facing extreme scale, time to market, and quality imperatives. Terms were not
disclosed.Perforce and Methodics previously had a strategic partnership in place, providing
a fully integrated solution to manage IP from design all the way through production and reuse
in the semiconductor industry. Many of the world's top semiconductor companies already
leverage Perforce and Methodics for electronic design and data management. Methodics is
recognized as the premier provider of IP Lifecycle Management and traceability solutions for
the Enterprise. Methodics' customers benefit from the products' ability to enable
high-performance analog/mixed signal, digital, software, and SOC design collaboration
across multi-site and multi-geographic design teams and to track the usage of their important
design assets.
Executive Commentary
"The semiconductor and embedded software design markets continue to expand,
especially as they serve growing AI, automotive, cloud, and IoT markets, saidPerforce
CEO. Together with Methodics, perforce will enable these markets to drive faster time to
market, higher quality, greater operational efficiency, and increased security and
compliance at scale. We are also excited about the opportunity to extend this joint
solution into gaming, automotive, and other industries."
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Description
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Financial, M&A Updates
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ServiceNow to Acquire Configuration Data Management Pioneer Sweagle
ServiceNow, the leading digital workflow company making work, work better for people,
announced it has signed an agreement to acquire Sweagle, a Belgium‑based configuration data
management company. The transaction will extend ServiceNow’s DevOps and IT Operations
Management capabilities, giving customers the ability to leverage machine learning to identify
and help prevent potential misconfigurations from causing outages in production and speeding up
remediation. COVID‑19 has magnified the importance for organizations to quickly adapt
technology to meet changing customer and employee needs. Sweagle provides a single source of
truth for configuration data that is otherwise spread across many tools. With Sweagle,
ServiceNow customers can identify and intercept application and infrastructure inconsistencies
during agile development cycles.Along with its DevOps and IT Operations Management Health
solutions, Sweagle will help accelerate ServiceNow’s newly introduced Service Graph roadmap
by managing configuration data for public and private cloud environments and modern
application architectures, like microservices, containers, and serverless computing. As
organizations focus on delivering great experiences to employees and customers, they often must
navigate 50,000 or more configuration data items to make a single enterprise application work
correctly. With Sweagle, ServiceNow customers can quickly deploy applications and
infrastructure as code changes more frequently on a single data platform.
Executive Commentary
“With capabilities for configuration data management from Sweagle, we will empower
DevOps teams to deliver application and infrastructure changes more rapidly while reducing
risk, said Vice president and general manager of DevOps and IT Business Management at
ServiceNow. Sweagle also brings deep DevOps talent to ServiceNow. Both founders are
pioneers in configuration data management, and we are honored to have this talent join our
team as we continue to help customers compete and win in a digital economy.”
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Description
4

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Solutions Updates
Digital Customer Experience Industry

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3D Rendering to Replace Screen Sharing and Reduce Latency Requirements for
AEC During Remote Working‘Privacy Center’
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5
Solution Description
3D Repo have begun working on a solution that will significantly improve remote working in the architecture, engineering, and
constructionindustry by replacing screen sharing with distant 3D navigation and could see ~million-times reduction in internet bandwidth
and latency demands.The innovative idea by 3D Repo, pioneers of cloud-based platform for building information modelling, comes after
the recent lockdown uncovered new problems for remote working and BIM coordination.Work on the project started, after recently
winning funding from Innovate UK, the UK’s innovation agency, in a competition which aims to fast-track the development of
innovations borne out of the coronavirus crisis whilst supporting cutting-edge UK start-ups. The competition is also part of a larger £40
million government investment to drive forward new technological advances.Choppy audio and video while teleconferencing during
lockdown has agitated many professionals who have found themselves working from home during the pandemic. Adding 3D rendering
into the mix makes screen sharing in AEC virtually impossible.The solution by 3D Repo is being made open source for the benefit of the
entire construction industry in response to the COVID-19 pandemic. 3D Repo are currently looking for Beta testers to join the project and
help with development scope and testing.

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Solution Updates
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Acquia Launches New Open Digital Experience Platform
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6
Solution Description
Digital experience company Acquia announced the launch of its new Acquia Open Digital Experience Platform. The Acquia Open DXP
is powered by Acquia Marketing Cloud and Acquia Drupal Cloud, a unified solution that unlocks the value of data and content so
organizations can rapidly create new digital experiences. Marketers and developers now have a single, easy-to-use platform to build,
personalize, and orchestrate multi-experience customer journeys across all modes of customer interaction, such as touchscreens, chat,
voice, and more.Acquia’s Open DXP seamlessly integrates Acquia’s platform to build, design, and run digital experiences with an
end-to-end, data-driven marketing platform to create, personalize, and enhance customer journeys. Drupal Cloud features a new,
low-code marketer experience, as well as new developer tools to build, scale and secure websites and applications. With its newly built-in
Customer Data Platform, Marketing Cloud provides a 360-degree view of the customer with real-time data integration, machine
learning-driven insights, and marketing support for delivering individualized customer experiences at global scale.Acquia is the open
digital experience platform that enables organizations to build, host, analyze and communicate with their customers at scale through
websites and digital applications. As the trusted open source leader, we use adaptive intelligence to produce better business outcomes for
CX leaders.

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Acquia Unveils DXP, SDL Updates Content Platform and More News
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7
Solution Description
Acquia, a marketing and digital experience software provider, has announced the launch of its new Acquia Open Digital Experience
Platform. The Acquia Open DXP is backed by software offerings in the Acquia Marketing Cloud and Acquia Drupal Cloud. The new
offering combines acquired technologies including AgilOne, Mautic and Cohesion.Customers can run their digital experiences through
the Drupal Cloud, a hosting and development platform for the Drupal content management system. That combines with the marketing
cloud, which helps users create, personalize and manage customer journeys. The Marketing Cloud includes a customer data platform, data
integration, machine learning-driven insights and marketing support.SDL, a provider of intelligent language and content, has introduced
the next generation of its intelligent content platform, SDL Tridion. The content management offering combines with SDL’s AI,
translation management and neural machine translation technologies. It serves as a digital experience hub to drive omnichannel
experiences, according to company officials.Segment, a CDP provider, has announced Functions, which allows users to connect tools to
Segment using custom JavaScript. Segment already supports more than 300 sources and destinations, and Functions is designed to allow
customers to create their own sources and destinations directly within their workspace to bring new types of data into Segment and send
data to new tools.

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Solution Updates
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Acquia Debuts New Open Digital Experience Platform
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8
Solution Description
Digital experience company Acquia has launched an open platform to help brands utilize their data to create personalized
multichannel experiences.Among its enhanced (and rebranded) features is a tool called Campaign Studio, formerly
Mautic, that helps brands engage audiences via email and other digital channels across silo walls, the firm says. Also being
offered is a customer data platform, formerly known as AgilOne, that allows marketers to segment customers based on
observed behaviors and product affinity, the company says.
The capabilities also include:
• Personalization, formerly Acquia Lift
• Campaign Factory, previously Maestro, for managing global campaigns
• Site Studio, formerly Cohesion, for building web sites
• Developer Studio — for Drupal developers.

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Solution Updates
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Adobe Releases New Versions of Technical Communication Tools
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9
Solution Description
Adobe is excited to announce the new release of technical communication products – Adobe FrameMaker, Adobe RoboHelp, and
Adobe Technical Communication Suite.These industry-leading tools enable organizations to create, manage, and deliver technical
content to global audiences. They are used by a variety of content professionals across all industries – technical communicators,
information architects, help authors, knowledgebase experts,content strategists, instructional designers, policy and procedures
specialists, and eLearning professionals – to efficiently and effectively manage the end-to-end digital content lifecycle.With the
power-packed latest release of FrameMaker, the market-leading software for authoring and publishing technical content, authors can
create intelligent content for long, complex documents even more productively. Authoring in XML or DITA* is more powerful with
a modern, easy-to-use workspace. Creating rich, immersive experiences is super-easy using online videos and unmatched image
handling. Being able to collaborate seamlessly using online review completes the content workflow. Also, authors can easily work
with leading Content Management Systems.

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Solution Updates
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Amobee Launches Industry First Self-Service Platform for Revolutionary TV Amplifier
Solution, Joining Linear and Connected TV Planning
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10
Solution Description
Amobee, the global advertising technology company reinventing advertising for the converging world, has dramatically expanded its
revolutionary TV Amplifier solution, making it easier for advertisers to create connected TV, social and digital media campaigns that
perfectly complement their linear TV strategy by ensuring that the right target audiences are reached at the ideal frequency to drive
site visits, conversions and sales lift.Now available on a self-service basis, AmobeeⓇ TV Amplifier empowers advertisers to
optimize reach and frequency across TV, CTV, digital and social media throughout the entire advertising value chain, from discovery,
planning and activation to optimization, measurement and attribution. Integral to this far-reaching marquee solution, Amobee—with
direct access to person-level TV panel and automatic content recognition TV viewership data—is the only advertising platform that
can predict television reach outcomes using its unrivalled proprietary linear forecasting tools.Building on a multi-year partnership,
Amobee’s platform enabled Horizon Media and a major CPG brand client to close the gap between their TV and digital audiences to
decrease overlap, increase reach efficiency and drive additional conversions. With Amobee’s measurement of the brand’s existing
linear TV schedule, Horizon was able to create and execute the optimal strategic target audience segment by layering on additional
third-party audience data from IRI.

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Solution Updates
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Backbase Expands APAC Presence with New ANZ Offices
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Solution Description
Digital banking software provider, Backbase, has announced the launch of its new offices in Sydney and Melbourne. With the
expansion, Backbase is well positioned to cater to the evolving digital banking landscape in Australia and New Zealand. The new
ANZ office follows the launch of its Asia Pacific headquarters in Singapore, highlighting Backbase’s commitment to help banks and
financial institutions to digitally transform their businesses.According to the Fintech and Digital Banking 2025 report by Backbase
and IDC, digital banking in APAC is set to accelerate in the next five years. The region is also expected to see 100 new financial
institutions by 2025, ushered in by liberalization of several markets and issuance of new banking licenses.While the ‘Big Four’banks
are expected to retain their stronghold in ANZ, small and mid-sized banks as well as digital challengers will be competing for a larger
share of the pie. The region will also see an acceleration of investment in digital banking in pursuit of efficiencies and new revenue
sources to offset shrinking revenues, with 35% of IT budgets among Tier 1 and Tier 2 banks to be spent on new technologies.With a
comprehensive digital banking platform and deep industry expertise, Backbase will enable banks in ANZ to transform and keep pace
with customer expectations as more turn to digital services for their banking needs. The decision to establish offices in Sydney and
Melbourne comes as Backbase ramps up local support for new business signed this year.

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Solution Updates
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Collibra Unveils First-ever Data Intelligence Cloud
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Solution Description
Collibra, the Data Intelligence company, launched the Collibra Data Intelligence Cloud, an end-to-end integrated platform that
automates data workflows, provides deep visibility into the data ecosystem, ensures security and delivers trusted insights. Collibra
Data Intelligence Cloud provides business, data governance and privacy users with a streamlined means of accessing trusted data,
which they can then analyze with the tools they already use. The results are lower costs, improved scalability and accelerated
data-driven outcomes for enterprise businesses.
Collibra Data Intelligence Cloud is built on a secure, cloud-native platform that features:
• Cloud performance optimization to scale resources on-demand and ensure end-user productivity
• A microservices architecture that helps IT teams to easily enhance or develop new services at lower cost
• Edge computing to reduce cost while scaling the extraction of metadata in a secure way
• Self-service data access, allowing quick and responsive analytics anywhere

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Azure Databricks Now Available on Microsoft Azure Government
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Solution Description
Databricks, the data and AI company, announced that Azure Databricks is now on Azure Government as a public preview. Databricks
is used by organizations worldwide as an open platform for data engineering, machine learning and analytics. This preview
complements Azure Databricks security and compliance for high-impact data analytics and AI across a wide range of use cases. From
personalized healthcare and education to space exploration and energy research, Azure Databricks enables organizations to accelerate
new innovation while minimizing risk.Customers building applications for executive agencies of the U.S. Government are often
required to use specific Azure regions when processing, storing, and transmitting sensitive data. Azure Government offers the
broadest level of certifications of any cloud provider to simplify even the most critical government compliance requirements. Now,
Azure Government customers across government agencies, state and local governments, public universities, and government
contractors can begin testing their applications, data engineering pipelines, and data science use cases on Azure Databricks.

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Infoworks Unveils New DataFoundry Test Drive
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14
Solution Description
Infoworks.io, the leader in Enterprise Data Operations and Orchestration systems, announced availability of DataFoundry Test Drive
– a free, hosted offering designed for users to experience how DataFoundry’s intelligent automation enables rapid and easy
implementation and deployment of complex analytics, artificial intelligence and machine learning use cases in a guided interactive
environment. InfoworksDataFoundry is a comprehensive and highly-automated system that provides enterprises with a robust and
scalable data operations and orchestration foundation for digital transformation. DataFoundry delivers on the must-have requirements
of analytics agility and scale for businesses to harness the power of their data. Through automation, complete solution integration and
abstraction away from the complexities of the underlying infrastructure, DataFoundry has established the data foundations for some
of the world’s largest enterprises.Within DataFoundry Test Drive, an interactive guide provides step-by-step guidance on a journey
to build out a complete use case for onboarding, preparing and operationalizing data and analytics. Completing a use case with the
interactive guide will prepare Test Drive users to further explore DataFoundry’s powerful capabilities.

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Solution Updates
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Kainos releases major update to Evolve EMR platform
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Solution Description
Kainos has released a major update to its Evolve electronic medical record platform, radically updating the user interface and usability of the
system. Kainos Evolve 4.0 has been eagerly awaited by NHS and HSE Trusts across the UK and Ireland and will be implemented at customer sites
over the coming months. Evolve is currently being used in over 30 trusts across the UK & Ireland, securely managing over 38 million patient
records and over 1.9 billion images. The platform digitizes patients’ records ensuring clinicians have instant access to up to date medical records
from anywhere in their hospital without the need to pass around physical medical notes. Evolve helps to improve information sharing and
collaboration across systems and care teams, improving the efficiency of clinicians and supports better decision-making – as information is
available instantly at point of care. It also helps trusts move towards paperless working and supports the request for access to real-time digital
information, as laid out in the UK Government’s 2020 Personalized Health and Care Agenda. The update is the result of user feedback and
user-centred design principles ensuring a refreshed look and feel to the platform. Users will benefit from the following improvements and features:
• Updated iconography and colors to ensure greater accessibility to those with visual impairment or color blindness.
• Improved navigation.
• Easier to access help and tips to make sure end users can maximise the benefits of all features available.
• Enhancements to the filtering, searching, saving functions and what information is displayed on key screens.
• Faster and more responsive UI.

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KNIME Analytics Platform 4.2 is now available!
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Solution Description
The release of KNIME Analytics Platform 4.2 and KNIME Server 4.11.0 brings new functionality for enterprises to solve major data science
challenges, as well as features for the individual KNIME user to collaborate, access more data sources, and blend more tools. KNIME
Integrated Deployment moves not only the selected model, but the entire data model preparation process into production simply and
automatically. This allows continuous optimization in production and, for the deployment process, saves a lot of time and eliminates the risk
of errors. The capture and write workflow nodes are now available in KNIME Analytics Platform and the production workflow can be
deployed on KNIME Server. New blueprint workflows for ML and Continuous Deployment are available on the KNIME Hub. Elastic and
Hybrid Execution leverage the enterprise infrastructure choices while covering periods of high demand, dynamically. This reduces costs by
starting up special-purpose, pay-as-you-go executors without needing to maintain specialized hardware year-round. KNIME Executor Groups
and Reservation are new features in KNIME Server. KNIME Server is now available on the AWS marketplace as bring-your-own-license,
while AWS Auto Scaling can also be used on a PAYG basis with KNIME.

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Looker Now Available in the Microsoft Azure Marketplace
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Solution Description
Looker announced it will now be available in the Microsoft Azure Marketplace, an online store providing applications and services for use on
Azure. Looker customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and
management. Looker is a platform for data that puts real, actionable information into the hands of its users across their organization when they
need it by infusing data experiences into day-to-day workflows. It allows virtually any organization to extract value from data at web scale
and embed customized Looker data experiences. More than 2000 companies are using Looker and half of those companies are integrating
insights and experiences beyond Looker with over 5,000 developers creating data experiences on the platform. The Azure Marketplace is an
online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking
innovative, cloud-based solutions with partners who have developed solutions that are ready to use. Looker is a unified platform that powers
data experiences and delivers actionable business insights to employees at the point of decision. Looker integrates data into the daily
workflows of users to allow organizations to extract value from data at web-scale. Over 2000 industry-leading and innovative companies such
as Sony, Amazon, The Economist, IBM, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures.

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Magnolia launches Marketplace to help customers build a fully tailored DX stack
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Solution Description
Magnolia announces Magnolia Marketplace, a one-stop shop to help customers build a fully tailored digital experience stack. Within the
Magnolia Marketplace, customers can choose from a wide range of marketing, commerce and analytics extensions, as well as solutions
that optimize development and operations. Available extensions within the Marketplace include Magnolia’s Connector Packs that
integrate Magnolia into popular complementary systems in a DX stack, Special Features that extend Magnolia for specific use cases and
Incubator extensions where its fast-paced product innovation is brought to the market. Furthermore, Marketplace is accelerating the
integration of 3rd Party solutions from Magnolia’s partner ecosystem. These partnerships make it easier for customers to benefit from the
combined technology that Magnolia and its partners offer. Magnolia is a leading digital experience software company. We help brands
outsmart their competition through better customer experiences and faster DX projects. Get full headless flexibility and seamless
workflows across best-of-breed digital experience stacks. Global leaders such as Tesco, Avis, Generali and the New York Times all rely
on Magnolia for maximum reliability, high-speed project implementation and exceptional omnichannel experiences.

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MarkLogic Announces Data Hub Central, a New Cloud-Native User Interface for Simplified
Data Integration
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Solution Description
MarkLogic Corporation, a leader in simplifying cloud data integration, announced Data Hub Central, the newest capability of MarkLogic
Data Hub Service. For users of their cloud service, Data Hub Central provides a simple user interface for self-service data integration
where developers, architects, and business analysts can collaborate to integrate, explore, analyze, and share consistent data assets tailored
to business needs. Data Hub Central is the newest capability of MarkLogic® Data Hub Service, providing a collaborative, self-service
user interface for agile data integration in the cloud. Enterprise data integration is a team sport with many stakeholders, each holding a
piece of the complex data integration puzzle. Data Hub Central enables these teams to meet the complex requirements that they face. It
provides a shared cloud-native interface for data stored in MarkLogic Data Hub Service, breaking down both data silos and organizational
silos. For many business analysts, using Data Hub Central will be the first time getting direct access to operational and analytical data at
the data layer in a self-serve manner. By relying on MarkLogic’s built-in search capability, Data Hub Central enables analysts to “shop”
for the exact data sets needed to solve pressing business problems. Data sets can be saved, shared, and re-used in popular BI tools –
without having to make an IT request.

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New Medallia Digital Quickstart Delivers Real-Time Digital Experience Insights in Days
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Solution Description
Medallia, Inc., the global leader in experience management, announced Digital Disruption Quickstart, arming brands with real-time insights of
what customers experience on their websites, and empowering them to optimize their digital offerings to meet rapidly changing customer needs
and drive revenue. Easy and fast to set up, Medallia Digital Disruption Quickstart includes always-on as well as intercept surveys to capture
feedback in context, an out-of-the box integration with Adobe Experience Platform Launch to help companies personalize the web experience, and
Text Analytics and AI-powered insights to uncover and address the biggest issues. These powerful insights provide brands in-the-moment online
consumer insights to quickly reveal pain points and help prioritize highest impact actions that will deliver exceptional digital experiences – critical
in today’s digital-first environment. In a matter of days, Medallia Digital Disruption Quickstart empowers brands to help answer critical,
revenue-driving questions such as: is my website meeting customer expectations; is the right inventory and information shared first; does it have
the desired checkout functionality and is it easy to navigate. Medallia is the pioneer and market leader in Experience Management. Medallia’s
award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for
customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and
applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.

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Medallia Unveils Quickstart Solutions Empowering State, Local Governments and Education
to Reimagine How they Serve Society
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Solution Description
Medallia, Inc., the global leader in experience management, announced new Medallia Quickstart Solutions for State & Local governments and the
education market, providing deep understanding of employee and citizen sentiment and what innovations are required to shape the future of these
industries.
Designed to go live in days, Medallia’s Quickstart Solutions for State, Local Government and Education are available for:
• Public Safety and Services – better understand needs and expectations of the community and align with first responder departments including
police and fire
• K-12 Education– instant understanding of what parents, students, and faculty need for successful remote and in-class education and to guide the
future of schooling
• Higher Education – determine the proper return to campus, virtually and physically, in live-time
• Department of Motor Vehicles – accelerate efficiencies with contactless experiences that transform the delivery of driver services to reduce wait
times and increase trust
• Workplace Solutions – keep a finger on the pulse of employees in live-time to understand how the workplace is evolving. Apply powerful AI to
understand top areas of improvement and suggested actions
• Veterans Experience – improve the experience of the care, benefits, and services for Veterans, their families, caregivers and survivors.

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Medallia “Experts on Demand” Helps Organizations Navigate How to Deliver Exceptional
Experiences in a New Digital World
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Solution Description
Medallia, Inc., the global leader in experience management announced Medallia Experts on Demand. The new
program provides on-demand access to Medallia’s unparalleled experts who are helping organizations deliver amazing
customer and employee experiences in a rapidly changing environment. The new program, designed to help
organizations tap into Medallia experts with speed, delivers expertise on how to get the rich, in the moment insights
that are needed to power rapid adjustments this environment calls for. Staying connected to customers, employees and
citizens, utilizing leading experience management technology, best practices and innovative techniques for gathering,
analyzing and acting on experience insights is no longer optional. With more than 100 experts who have garnered
unmatched expertise from partnering with the world’s most iconic brands, market research firms and government
agencies, Medallia Experts on Demand gives business leaders fast answers to their most pressing questions and
delivers unmatched guidance on how to stay deeply connected to customers, employees and citizens as they adapt to
the new digital world.

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NICE Actimize Enhances SURVEIL-X Holistic Trade Surveillance Solution with Self-Service
Analytics for Custom Risk Detection
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Solution Description
NICE Actimize, a NICE business and the leader in Autonomous Financial Crime Management, has introduced an enhancement
to its SURVEIL-X Holistic Trade Surveillance solution that provides self-service analytics, called SURVEIL-X Studio. This
all-in-one approach enables Financial Services Organizations to rapidly create, test and deploy custom analytic risk detection
models. Instead of wasting time coding, and sourcing and scrubbing data, business analysts who use SURVEIL-X Studio can
focus their expertise on creating risk models to close coverage gaps and solve complex compliance challenges. Non-technical
business analysts can effortlessly create models using SURVEIL-X Studio’s drag-and-drop interface, choosing from an expansive
library of customizable templates or easily building their own rules from scratch. SURVEIL-X Studio also features built-in
integrations to data services, and common business functions and calculations. Using SURVEIL-X Studio, testing and
implementing risk models is fast, easy and seamless; business analysts can deploy rules into tests and promote them to production
with a single click with fully auditable, built-in change control processes guiding them every step of the way. Additionally, once
rules are deployed into production, all alerts are delivered to analysts on the same ActOne case management platform, for a
consistent, seamless user experience.

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Openbravo releases Openbravo Store with an enriched functional scope for retailers to better
navigate the COVID-19 imposed challenges
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Solution Description
Openbravo, a global cloud-based omnichannel platform vendor for agile and innovative commerce, announced a new release of the
Openbravo Store, its cloud-based multi-store management solution for retailers, which is now available with enhanced product
capabilities and offered with a pay-per-use subscription model for new customers globally. With safety and protection growing to
now be as important as price, location or assortment in influencing purchasing decisions, Openbravo Store offers retailers the
possibility to enable the type of safer and more convenient in-store experiences customers will value, while preparing stores to
become real omnichannel hubs. On the store floor, Openbravo Store extends its stylish mobile-enabled point of sale solution with
enhanced CRM, clienteling and loyalty management capabilities, which include easy access to information like customer personal
data, order history and buying behavior data, and the possibility of enrolling customers into various loyalty programs.
Recommendations on products, services and promotions for more personalized experiences are also available. Low-touch shopping
scenarios like store and curbside pick-up orders, drive-up orders or mobile payments have rapidly become very relevant for physical
store retailers and are facilitated by Openbravo Store thanks, for example, to its certified connector with Adyen. Retailers can adopt
mobile POS or self-service terminals that provide faster checkout experiences and thus reduce waiting times, which is particularly
important when stores face occupancy limitations.

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Openbravo launches new omnichannel order management system
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Solution Description
Openbravo, a global cloud-based omnichannel platform vendor for agile and innovative commerce, announced the launch of Openbravo
OMS, an omnichannel order management system. The solution provides a single, global view of all inventory, thus allowing retailers to
optimize their fulfillment process by selecting the best shipping locations.Openbravo OMS key capabilities include global stock visibility and
management, and the ability to ship to and from anywhere. The solution also acts as a central repository for order creation, execution and
tracking with integrated order reporting and analysis capabilities.A key strength is its flexible order brokering, which ensures that every order
meets each customer’s expectations in the most profitable manner, through a set of configurable business rules that select the best fulfillment
locations according to customer preferences and retailer profitability goals.With customers expecting today greater speed and convenience
when it comes to finding and obtaining the products they desire, Openbravo OMS enables physical stores to offer endless aisle services and
the capacity to execute omnichannel transactions. Endless aisle provides customers with the opportunity to order products that are either not
normally sold in the store or that are currently out of stock, without requiring additional storage or display space in the store. Support to
scenarios like ship-to-store, ship-from-store, BOPIS (Buy Online Pickup In Store or Click & Collect) or BORIS will also be possible thanks
to Openbravo OMS. The solution works seamlessly with all other Openbravo solutions, such as Openbravo POS and Openbravo WMS.

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OpenMarket launches mobile platform for SMS campaigns
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Solution Description
Global messaging company, OpenMarket has launched a new mobile engagement platform, indigo, to help businesses communicate with
their customers and employees more easily and effectively. indigo by OpenMarket has been built with insights gained from trillions of
messages transported by OpenMarket over 20 years. It empowers people with little or no mobile messaging expertise to set up automated
and optimised campaigns across SMS, RCS and MMS. The new platform features templated campaigns (created by domain experts),
in-built best-practice insights, artificial intelligence, advanced spam and smishing filters and direct access to a global, multi-channel
messaging network. It shows customer behaviour and campaign performance by enabling real-time querying, data visualisations and
in-depth reports. indigo by OpenMarket will also enable brands to send messages that show their company name and logo instead of a
phone number. indigo takes an existing SMS and automatically upgrades it to a branded message whenever a capable device is detected.
OpenMarket country manager for Australia and New Zealand, Jonathan Ryan told Retailbiz that the events of the last few months have
impacted the retail industry, driving customers away from physical stores and to shopping online so communication is more important
than ever.

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OpenMarket leverages RCS, SMS and MMS to help companies emerging from lockdown
transform CX
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Solution Description
OpenMarket, a global mobile messaging company, has launched indigo, a new type of mobile engagement platform designed to help
businesses more easily and effectively communicate with their customers and employees. The cloud-based platform will transform how
millions of companies across the world re-establish themselves as they emerge from COVID-19 lockdown – especially for SMEs as two
in five say they are not prepared to adapt to the disruption caused by the pandemic. indigo by OpenMarket, has been built with insights
gained from trillions of messages transported by OpenMarket over 20 years. It empowers less technical people with little or no mobile
messaging expertise to set up best-in-class, automated and optimized campaigns across SMS, RCS and MMS. The powerful new platform
features templated campaigns – created by domain experts – in-built best-practice insights, artificial intelligence, advanced spam and
smashing filters and direct access to a global, multi-channel messaging network. It will also help brands to more deeply understand
customer behavior and campaign performance by enabling real-time querying, data visualizations and in-depth reports. All of this will
enable brands to transform their customer experience by helping them deliver empathetic messages to their customers around the world
in the moments that matter most to them.

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OpenMarket launches indigo platform to help companies transform CX strategies
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Solution Description
Mobile messaging company, OpenMarket, has launched indigo, a new type of mobile engagement platform that has been designed for
users, with little or no mobile messaging expertise, to set up automated and optimized campaigns across SMS, RCS and MMS. The
company says that the cloud-based platform will help millions of companies re-establish themselves as they emerge from COVID-19
lockdown – especially SMEs, where two in five say they are not prepared to adapt to the disruption caused by the pandemic. indigo
features include templated campaigns, in-built best-practice insights, artificial intelligence, advanced spam and smishing filters and direct
access to a global, multi-channel messaging network. It also helps brands to understand customer behavior and campaign performance by
enabling real-time querying, data visualizations and in-depth reports. Taken together, this will enable brands to focus on their CX by
helping them deliver personalized and relevant messages, contextually. indigo will also enable brands to send messages that show their
company name and logo instead of a phone number, helping to build consuer trust. SMS automatically displays as a branded message
whenever a capable device is detected.

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OpenText Extends Content Services Technology for Microsoft Teams
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Solution Description
OpenText™ announced the availability of its market leading Content Services technology for Microsoft Teams. This new integration enables
use of OpenText Content Services for information governance and control. As organizations adapt to the current global crisis, Content
Services technologies allow remote workers to collaborate securely and productively. OpenText™ Content Services connects information
across the enterprise with the people and systems that need it. OpenText® Extended ECM for Microsoft Office 365 integrates content and
collaboration tools into business processes. With today’s announcement, OpenText adds its market-leading information governance tools and
systems to Teams, making an expanded set of compliance, records management, and archiving options available to Teams users and
administrators. Extended ECM allows users to surface Teams content in context of relevant business processes across the enterprise, creating
links with line-of-business systems and applications such as Salesforce, SAP, or Oracle. The OpenText and Microsoft collaboration provides
information management solutions that embrace and extend joint customers’ existing investments in these technologies, delivered off-cloud,
hybrid cloud, or as a managed service on Microsoft Azure. OpenText, The Information Company™, enables organizations to gain insight
through market leading information management solutions, on-premises or in the cloud.

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New Webroot® DNS Protection Delivers Privacy and Security
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Solution Description
OpenText™ released an updated Webroot® DNS Protection filtering service that delivers a secured internet connection that enables both
privacy and security for businesses and end users. Webroot DNS Protection is currently the only DNS security product offering the ability to
fully leverage DoH and its privacy benefits for businesses. Specifically, the service encrypts data using HTTPS to securely convey DNS
requests to Webroot resolvers, preventing eavesdropping, manipulation or exploitation of data by third parties and malicious actors. Webroot
DNS Protection has the same proven intelligence, visibility, security and control benefits as before, now with privacy included as well. In
addition to strong privacy and security protections, the service is specifically designed for ease of deployment and management, making it
ideal for small and medium-sized businesses and the managed service providers that serve them. This offering builds upon the MSP-ready
capabilities available in all Webroot offerings; including centralized deployment and management, RMM and PSA integrations,
comprehensive reporting, monthly billing and more. Further, it was architected as a software-as-a-service solution using Google Cloud around
the globe to minimize latency while also providing amazing stability and reliability.

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Hitachi Vantara Helps Customers Reach New Speeds for Unstructured Data and High-Performance
Workloads
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Solution Description
Hitachi Vantara, the digital infrastructure and solutions subsidiary of Hitachi, Ltd.announced a new distributed file system and management solution that will
help customers gain faster access to and insights from unstructured data such as emails, documents, health records, audio, video and images. The new
solution will be delivered through a partnership with WekaIO, the innovation leader in high-performance, scalable file storage for data-intensive applications.
Hitachi Vantara also announced today an expansion of Hitachi Content Platform, its cloud object storage software solution for connecting data producers,
users, applications and devices. The updates to HCP will better support next-generation unstructured workloads. The new OEM relationship with Weka will
enhance Hitachi Vantara's portfolio with a high-performance, NVMe-native, parallel file system that the company will deliver tightly coupled to an HCP
datastore. This performant network-attached storage solution will be well suited for use with artificial intelligence, machine learning and analytics
applications across a broad array of industries. The expansion of HCP also better supports next-generation unstructured workloads with
performance-optimized all-flash HCP nodes. These new capabilities will deliver almost 3.4 times more throughput over Amazon's Simple Storage Service
protocol, resulting in lowered costs of up to 34%. Updated storage nodes also deliver an improvement of three times the read and write performance, while
simultaneously enabling three times more capacity in the same rack space as the previous generation. This is especially significant as traditional NAS,
primary workloads and cloud-native workloads are transitioning to object storage to meet high-performance requirements.

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Hitachi Vantara's Pentaho Enables Swisscom to Improve Customer Service
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Solution Description
Hitachi Vantara, the digital infrastructure and solutions subsidiary of Hitachi, Ltd., has helped the Swisscom Business Customers division, part of
Switzerland's largest telecommunications company and a leading IT services provider, improve customer service by centralizing the company's
vast amounts of data into a single view. The accomplishment was enabled by Hitachi Vantara's Pentaho, a Lumada portfolio product. Swisscom
provides mobile, broadband and IT services to private households and businesses of all sizes. These types of customers have drastically different
needs, which makes managing data and delivering services challenging. Over time, these different business areas have generated numerous data
silos across the enterprise, leading to complexities that made it nearly impossible to gain a unified overview of customers, contracts, service status,
billing positions and products. As a result, these silos hampered timely, coordinated responses to customers. Swisscom's Business Customers
division worked with Hitachi Vantara to create a centralized hub for real-time data access and service support requests. Using Pentaho, Swisscom
Business Customers created a single view of customer and operations data from across more than 30 business units including marketing, sales,
quality assurance and service operations management. Now, instead of needing to check multiple data sources for a single request, customer
service reps have the essential data at their fingertips in a holistic, easy-to-use view. This helps Swisscom Business Customers provide tailored
services and resolve issues faster to improve customer experiences.

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CORRECTING and REPLACING Undertone Adds the Trade Desk’s Unified ID
Solution to its Advanced Synchronized Digital Branding Platform
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Solution Description
Perion Network Ltd. announced that Undertone, the developer of Synchronized Digital Branding – which enables the world’s best brands to
connect more systematically and relevantly to consumers – has integrated The Trade Desk’s unified ID solution. The Trade Desk is a leading
technology company that empowers buyers of advertising through a self-service platform. By integrating The Trade Desk’s unified ID
solution into its data platform, Undertone will be able to increase the breadth of its coverage, deliver more relevant advertising through its
Synchronized Digital Branding platform, and assure fast load times which benefit consumers and translates to better results for advertisers.
By adopting this technology and the unified ID solution behind it, the brands and agencies in Undertone’s ecosystem will be able to more
efficiently reach their most valuable users, with dramatically reduced latency. The close to 100% accuracy of The Trade Desk’s technology
will reach across multiple devices and content providers. In addition, adopting The Trade Desk’s unified ID solution will enable Undertone’s
proven and award-winning high impact ad units to operate at even high levels of awareness, impact and persuasiveness. Undertone, a division
of Perion Network Ltd., provides cutting-edge technology solutions for the world’s leading brands. Its proprietary Creative Synchronized
Digital Branding combines data, distribution and creative to deliver cohesive stories across all critical touchpoints: screens, platforms and a
transparent, customizable list of elite publishers.

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Perfecto by Perforce Adds Virtual Devices to Current Mobile Offerings
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Solution Description
Perfecto by Perforce, market leader in cloud-based automated mobile and web application testing solutions, announced the launch of Android
emulators and iOS simulators in its cloud testing platform. While Perfecto has long provided real mobile devices for app testing, the addition
of virtual devices helps development and testing teams keep pace with rapid and frequent application updates for an ever-increasing range of
mobile devices. With more permutations than ever to test in the mobile market, app teams benefit greatly from adding simulators and
emulators to their strategy. Not only are these virtual platforms fast, but they also enable teams to practice shift left testing to test mobile apps
earlier in the cycle. Simulators and emulators are the preferred platforms for certain types of testing, and utilizing them helps teams maximize
coverage without needing to rely on real devices in the early stages of development. Virtual devices can be a valuable addition to any team’s
mobile app testing strategy, as emulators and simulators are lauded for their speed. However, when used alone, teams run the risk of escaped
defects, as many defects can only be caught on real devices. Perfecto enables teams to test on both real and virtual devices in its testing cloud,
which enables teams to test smarter and release faster, with fewer escaped defects. By combining both virtual and real platforms within the
Perfecto testing cloud, teams can achieve higher levels of test coverage, while testing faster and releasing high-quality apps. Using both real
and virtual platforms enables teams to test earlier and more often, allowing them to release faster with fewer defects.

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Java Developers Can Now Use JRebel Productivity and Performance Tools Seamlessly
in Eclipse IDE
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Solution Description
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the
development lifecycle, announced the release of a combined JRebel and XRebel plugin for the Eclipse IDE. By packaging
JRebel, a Java productivity tool that allows developers to skip redeploys during development, and XRebel, which helps
developers trace transactions end-to-end in distributed applications, into the Eclipse IDE, developers are able to accelerate
time to market for high performance Java applications. JRebel provides industry-leading Java development efficiency
tools — removing bottlenecks in the development process and helping developers to code better applications, faster.
JRebel has revolutionized Java development by allowing developers to skip redeploys while maintaining application state.
When JRebel is used with XRebel, developers can seamlessly diagnose, fix, and check code performance — even in
microservices-based applications. With over 3000 customers, JRebel and XRebel are trusted by leading brands around the
world, including American Airlines, DellEMC, HBO, Hewlett Packard, Oracle, Volkswagen, and more.

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Perforce Unveils New PHP Security Center by Zend
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Solution Description
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the
development lifecycle, today unveiled their new PHP Security Center from Zend. This free and publicly-accessible
directory allows developers to quickly view up to date security vulnerabilities and exposures by PHP version, as well as
by CVE type — like SQL injection, or privilege escalation. Zend by Perforce helps organizations use enterprise PHP to
build innovative web and mobile solutions, and modernize existing applications. Used by Fortune 100 companies, our
proven enterprise PHP offerings include secure, fully-supported PHP runtimes, software infrastructure, tools,
certifications, and enterprise long-term support for PHP 5.6 and 7.1.

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Qlik Launches Global Program to Accelerate Analytics using SAP Data on Microsoft
Azure Synapse
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Solution Description
Qlik® launched a joint global strategic program to accelerate analysis of SAP data by combining the automated data delivery capabilities
of Qlik Data Integration with the agility and openness of the Microsoft Azure platform. The program offers a Proof of Value that
simplifies the delivery and use of SAP ERP data for real-time analytics on Azure Synapse. It includes software and domain expertise from
both companies that will deliver an automated, real-time data pipeline using Qlik Data Integration to ingest and automate the delivery of
analytics-ready SAP data into Azure Synapse. Qlik Data Integration supports all core SAP applications and can automate and deliver
real-time data with change data capture to Azure Synapse with optimized formats. By decoding SAP's complex, application-specific data
structures, followed by the automated creation of analytic ready data sets, analytics users will have the most current and relevant SAP data
needed for better business insights.
The Proof of Value delivers a variety of free benefits, including:
• Subject matter expertise in migrating, integrating and analyzing SAP data in Azure Synapse, including a solution architecture
workshop with the Microsoft and Qlik Data Integration teams
• Qlik Data Integration subscription to execute free data replication and data warehouse automation into Azure Synapse of SAP data for
the duration of the POV
• Sponsored Azure Synapse Analytics and Microsoft Power BI subscription for the duration of the POV

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Qualtrics Launches the XM Institute, the Leading Destination for Experience Management
Leaders and Professionals
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Solution Description
Qualtrics, the leader in customer experience and creator of the experience management category, announced the Qualtrics XM Institute,
the only community and resource destination for XM professionals, practitioners, and leaders. Led by Bruce Temkin, founder of the
Temkin Group, former VP at Forrester Research, and one of the earliest customer experience visionaries, the XM Institute offers members
around the world the opportunity to learn and share XM best practices through thought leadership insights, networking opportunities,
specialized training and curriculum, and more. The XM Institute provides members with a proven and trusted resource for professionals
along their XM journey, which often starts with a customer or employee experience program. The XM Institute provides guidance and
resources to help members create and deliver differentiated experiences for their target audiences across the four core experiences of XM:
customer, employee, product, and brand. Membership to the XM Institute is free. The XM Institute, which draws upon a dedicated
full-time staff of experts along with dozens of subject-matter experts across Qualtrics, has over 10,000 global followers and has worked
with hundreds of companies to develop differentiated XM programs. In 2019 alone, the team held over 50 events across 14 countries for
over 5,600 professionals.

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Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration
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Solution Description
Qualtrics, the leader in customer experience and creator of the experience management category, announced enhancements to their Voxpopme
integration, empowering customers to easily capture video feedback that directly integrates into the Qualtrics XM Platform™. Businesses can leverage
video insights to gain a deeper understanding of their customers’ needs in real-time and quickly take corrective action to improve the experiences they
deliver. The addition of a video visualization widget into the Qualtrics dashboard ensures organizations can understand the people that matter most to
their business by accessing quantitative and qualitative feedback side-by-side on one system. With the combination of Qualtrics and Voxpopme, built-in
time stamping allows businesses to flag customer pain points, text analysis surfaces key themes and patterns, and discovery tools provide video analysis
for top insights. More Fortune 1000 companies use Voxpopme for video feedback than any other provider because of their security, quick transcription
time, and multilingual capabilities. Brands including Anheuser-Busch, Liberty Mutual, Nest, and many others, use the Voxpopme and Qualtrics
integration to better understand and serve their customers. With the Voxpopme extension, Qualtrics customers are empowered to:
• Reveal a deeper understanding of the “why” behind feedback through rich video responses.
• Understand high volumes of respondent-recorded video feedback all within the XM Platform.
• Use and customize auto-generated showreels of video feedback to tell powerful stories that create connections and empathy, and help brands make
better business decisions.

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Qualtrics Introduces Contact Tracing Solution to Help State and Local Governments Control
the Spread of COVID-19
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Solution Description
Qualtrics, the leader in customer experience and creator of the experience management category, announced they are releasing a contact
tracing solution that streamlines and automates the contact tracing process. The solution provides health departments the ability to contact
individuals who have tested positive for COVID-19 and anonymously notify those they have been in contact with that they may have been
exposed to the virus. Through an opt-in platform, health departments and local governments responsible for monitoring coronavirus
transmission use the solution to contact individuals who have tested positive or are at high risk of contracting COVID-19. People can
confidentially share locations they have visited and individuals with whom they have come into contact. Built on the XM Platform™ the
solution automatically notifies impacted individuals and instructs them on next steps so they can take the appropriate safety measures while
maintaining individual confidentiality. All data from the contact tracing process is controlled solely by authorized government agencies. The
solution does not employ automatic location tracking technology. Governments around the world are turning to Qualtrics to support their
communities’needs as they work to manage the spread of the COVID-19 virus. One example is the City of Houston, the fourth most populous
city in the US which is home to more than 2.3 million people.

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Radware Introduces API Protection to Detect and Defend Against Sophisticated Malicious Bots
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Solution Description
Radware®, a leading provider of cyber security and application delivery solutions, has enhanced its application security solutions to
include protection for mission critical APIs from the growing threat of sophisticated, automated bot attacks. Radware’s Bot Manager
now offers comprehensive protection for the full-stack of APIs, including IoT, machine-to-machine, web, mobile, and serverless
interfaces. According to Gartner’s 2019 Magic Quadrant for Web Application Firewalls, "By 2021, 90% of web-enabled applications
will have more surface area for attack in the form of exposed APIs rather than the UI, which is a major increase from 40% in 2019."
Per Radware’s research, 81% of organizations have reported attacks against their APIs and 75% reported suffering bot attacks in
2019. Additionally, bot attacks on APIs have grown 50% in the first half of 2020 compared to 2019. APIs are prone to access
violations, bots and abuse, resulting in mass data losses, stolen private information and service disruption.

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Ramco Aviation Suite launches V5.8.9 driving AI/ML towards mainstream adoption
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Solution Description
Global software provider Ramco Systems unveiled V5.8.9 of its Aviation Suite with advanced Artificial Intelligence and Machine
Learning, automation and material management functions with several other improvements and value adds, designed to enable airline
operators, MROs and defense organizations achieve their digital transformation objectives. The release offers operators and MROs
an end-to-end platform for managing complex inventory support business models. The latest version delivers a full user interface
refresh of the entire aviation product on the latest EXT JS 6 platform, rendering the product browser neutral, and incorporating user
experience driven innovations. The new release also encompasses Artificial Intelligence and Machine Learning capabilities with
production ready use cases around Discrepancy Reporting & Corrective Action, Frequently Ordered Part Recommendation, Auto
Codification among others, there-by making an Intelligent Aviation Enterprise Application, a reality. The latest version of Aviation
software also delivers industry differentiating capability in advanced materials management processes and functions – capable of
supporting specialized Inventory Technical Management value chains. This module will benefit multiple business models of ITM –
as a standalone business, as part of an integrated, complete, mixed MRO service offering, and as an owned asset in-house
maintenance model.

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RapidMiner Launches Its AI Hub to Connect People, Process and Business Value to AI Models
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Solution Description
RapidMiner, a data science platform enabling data loving people of all skill levels to rapidly create and operate artificial intelligence
solutions for maximum business impact, announced the latest release of its platform, RapidMiner 9.7. This update prioritizes the team
element for successful data science initiatives, continuing to put people at the center of the enterprise AI journey by empowering users
of varying backgrounds and abilities.As part of this release, RapidMiner Server has dramatically evolved to keep pace with both
changing times and changing technology. Now known as the RapidMiner AI Hub, it is built to connect AI to people, processes,
systems and value in order to tear down silos and make enterprise AI successful, wide-spread and sustainable. The RapidMiner AI
Hub allows people with different tooling preferences and skillsets to collaborate on AI projects within any organization. Creating a
shared infrastructure such as this improves costs, agility, data access, transparency, security and compliance.RapidMiner 9.7 now
offers several new features, such as a new project-based framework that enables unprecedented collaboration and governance of AI
initiatives. The framework helps teams convert ideas into models easily and iteratively so they can deliver real business impact.
Through AI Hub, users from across the enterprise can work together on ML use cases in a central location, easing collaborative
friction.

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New services from SAS help brands rapidly adapt to marketing disruption
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Solution Description
SAS announced the delivery of four new service offerings, and updates to SAS® Customer Intelligence 360, to help brands accelerate
the value delivered through analytics with a hybrid marketing approach.The digital insight service offering enables digital data to be
collected from online channels to inform business decision making. SAS experts provide digital analytics domain expertise and
reports to help marketers understand how customers are interacting with their brands’ digital properties. Real-time changes can be
made to improve digital presence and marketing interactions to increase metrics like conversion, retention, loyalty and growth.
Services include:
• Data collection, connectivity and segmentation against a batch-created data profile.
• Data cleansing and preparation
• A set of standard static reports and analytical segments.
• Experienced digital analytics domain expertise.

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SDL Introduces Next Generation of its Intelligent Content Platform SDL Tridion
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Solution Description
SDL, the intelligent language and content company, introduces the next generation of its intelligent content platform, SDL Tridion. The
platform is designed to assist organizations with their digital transformation by addressing the full spectrum of single source content for
employees, partners and customers, substantially increasing automation and bridging content silos.Content sits at the heart of any digital
transformation strategy. But creating, managing, translating and delivering content to multiple audiences holds many businesses back from
realizing their digital ambitions. Content duplication, archaic processes, isolated information repositories, poor content distribution and a lack
of governance are usually to blame. SDL Tridion solves these issues, offering the right mix of human involvement and machine-driven
automation to improve digital experiences in any language, enhancing agility and business performance.Offering world-leading content
management, combined with SDL’s AI, Translation Management and Neural Machine Translation technologies, SDL Tridion creates a single
source of truth for all enterprise information. Customers typically use SDL Tridion as a Digital Experience Hub to drive omnichannel
experiences, and as their Enterprise Knowledge Hub to manage in-depth information such as documentation, policies, procedures and other
business critical information on an internal portal or intranet.

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SDL Launches SLATE, the Intuitive Self-service, On-demand Translation Service Built for
Business
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Solution Description
SDL, the intelligent language and content company, announces the launch of SLATE—Smart Language Translation for the Enterprise—its new
self-service platform that delivers a truly transformed experience in online translation. Professionals in any part of your business can now, with a few
clicks, directly access secure, world-class neural machine translation and optional expert human review, with transparent service levels, delivery times
and simple pricing.Through the intuitive, self-service online platform, SLATE provides all parts of the business with access to SDL’s world-class and
secure neural machine translation, covering dozens of languages including some of the world’s most difficult, like Chinese, Korean and Russian. For
additional peace of mind, for example, if you are publishing a document, SLATE enables you to upgrade the experience easily to human review or
revision delivered by SDL’s trusted network of over 17,000 expert translators – all within the same application. A monthly subscription based on typical
document volumes means predictable spend and most content is processed instantly. You know instantly how much it will cost and when your content
will be delivered. What is more, SLATE works with many different formats, from Microsoft Word documents and PDFs, to Adobe InDesign files, and
even subtitles for videos.Operating under a monthly subscription model, other benefits of SLATE are that it significantly reduces the up-front financial
commitment for customers and eliminates the typical wait time for project quotes and invoices. SLATE offers three levels of service starting with
‘Automatic,’ backed by SDL Machine Translation, which is sufficient for the majority of tasks, to the human optimized stages of ‘Review,’ focused on
accuracy, and ‘Revision,’ that combines correcting for accuracy along with stylistic improvements, resulting in professionally edited output.

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Introducing the Next Normal in Self-Service Industrial Analytics with Software Ag’s
Trendminer 2020.R2 Release
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Solution Description
Software AG’s TrendMiner has announced the release of TrendMiner 2020.R2. This latest release sets new standards in usability of self-service
industrial analytics for operational experts. 2020.R2 makes it easier than ever to make data-driven decisions for production process performance
optimization. TrendMiner has overhauled its user interface to help operational experts solve production issues easier and faster with big time-series
data analysis. Previously only available in English, this release will now also support German, French, Spanish, Portuguese, Dutch, Mandarin and
Simplified Chinese languages.TrendMiner enables production experts in process manufacturing industries to analyze, monitor and predict
operational performance using sensor-generated time-series data. These operational experts, and all the use cases they have worked on over the
years, have been very influential in bringing new TrendMiner capabilities to market quickly.TrendMiner has always provided an inbox for all
notifications triggered by user-created process performance monitors. TrendMiner 2020.R2 extends this service with a new in-app notification
center, which informs users of a range of background operations. These include sharing of work items, status updates of context items imports &
exports, status update of OSIsoft PI AF/EF synchronizations, and notifications of monitors that have been turned off by the system. The new
notification center will improve global collaboration as well as the use of the platform for 24/7 automated process monitoring.

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Sprinklr Launches Mobile App for iOS and Android
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Solution Description
Sprinklr rolled out a completely redesigned Sprinklr Mobile App for iOS and Android.
The new mobile app features the following:
• Personalized shortcuts preconfigured for each user’s role and the most-used features for day-to-day activities, such as approvals, tasks and
publishing;
• A publisher to capture live moments and publish on the go;
• Multimedia publishing capabilities;
• Faster content uploads with inline progress updates and more visual feedback;
• An updated engagement dashboard;
• Quick Search and Quick Replies;
• Detailed reporting to filter and drill down into the most important metrics and open exported reports sent via email in the mobile app;
• A variety of reporting views, including a full chart and a summary; and
• Prioritized notifications for approvals needed, spikes in volume of mentions, task updates, and personalized reminders.

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Talkdesk enables TaskUs to move global operations to work from home, ensuring business
continuity for its customers
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Solution Description
Talkdesk®, Inc., the cloud contact center for innovative enterprises, announced TaskUs leverages cloud flexibility from Talkdesk to enable
thousands of teammates to work from home. TaskUs is the fastest growing tech-enabled business services company in the world, delivering
the customer support, artificial intelligence operations and content security services that power the world’s most innovative companies. Due
to the coronavirus pandemic and subsequent social distancing guidelines, contact centers around the world are closing doors leading to
massive layoffs of frontline customer experience agents. Through flexible cloud contact center solutions from Talkdesk, TaskUs moved nearly
all of its global operations to work-from-home, saving thousands of jobs, adding new teammates for some clients and ensuring business
continuity for its customers.In addition to the scalability and flexibility of Talkdesk CX Cloud™, TaskUs is able to provide best-of-breed
integration options to its clients through Talkdesk AppConnect™, the world’s first enterprise app store. Talkdesk AppConnect redefines the
way businesses integrate call center platforms through one-click installations of leading business tools. Talkdesk’s simple customization
options, cloud-native architecture and “clicks, not code” approach provides a contact center solution that is easy to use and tailored to fit both
TaskUs and any of its clients’needs.Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with
consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher
customer satisfaction, productivity and cost savings.

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Teradata Expands Options for Disaster Recovery in the Cloud
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Solution Description
Teradata, the cloud data and analytics company, announced that Teradata’s Disaster Recovery as a Service offering is now available on
Vantage on Amazon Web Services and Vantage on Microsoft Azure. Teradata DRaaS is a standardized disaster recovery service in which an
on-premises customer receives a Teradata-managed environment in the public cloud, ready to be spun up at a moment’s notice in case of
downtime of customers’onsite analytic systems. Through automation, frequent backups and industry best practices, customers are guaranteed
a recovery time so that they can count on businesses continuity for their analytic environment whenever needed.In a data-driven world,
analytics are mission-critical – and yet a substantial portion of enterprises do not have business continuity plans which include a dependable,
secondary analytics environment for situations in which the primary system becomes unavailable, such as during a security breach or regional
power outage. To mitigate such situations, Teradata offers Disaster Recovery as a Service, providing on-premises customers a public cloud
environment ready to be spun up on-demand so that business operations can carry on with minimal disruption. Cloud-based disaster recovery
solutions are extremely cost effective by virtue of minimal resource usage, which consists mostly of low-cost object storage for daily or
weekly backups and hibernated compute for the secondary Vantage system in the cloud.

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Teradata Strengthens Cloud Offerings on Amazon Web Services and Microsoft Azure
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Solution Description
Teradata, the cloud data and analytics company, announced a myriad of enhancements to its as-a-service offerings for Teradata Vantage on
public cloud providers Amazon Web Services and Microsoft Azure. The improvements will also apply to Vantage on Google Cloud Platform,
which will begin limited availability in July 2020. The collection of upgrades, as well as the expansion of public cloud offerings, demonstrate
Teradata’s ongoing, strong cloud commitment and underscore the company’s critical role in migrating enterprises to the cloud with easy and
low-risk hybrid cloud deployments.Business leaders are increasingly looking to cloud services to access and use software rather than take on
the responsibility, cost and effort involved with owning and maintaining IT infrastructure. With the cloud offering new standards of speed,
massive (and low cost) storage and scale – in addition to greater flexibility and more expansive service capabilities – it’s easy to understand
the cloud’s rapid growth. Teradata enables enterprises to take full advantage of the cloud with quick and low-risk migrations and expansions,
offering the industry’s most scalable hybrid cloud and multi-cloud deployments. Because Teradata Vantage software is consistent from one
environment to the next, the process is greatly simplified and risk to analytics performance, security, availability and operations is
mitigated.With Vantage delivered as-a-service, in the cloud, companies can start small and elastically scale compute and storage
independently, and only when needed. The combination of pricing model flexibility with software tier choice enables Teradata’s cloud
customers to match features and performance with diverse business requirements.

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TIBCO Connected Intelligence Cloud Powers Agile Tool for Safe, Responsible Return to
Work
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52
Solution Description
TIBCO announced that TIBCO LABS™ has fast-tracked the deployment of a TIBCO4Good initiative, harnessing the power of the TIBCO
Cloud™ to deliver a managed offering for COVID-19 symptom tracking of employees. TIBCO GatherSmart™ is designed to provide a safe,
easy-to-manage solution for all types and sizes of organizations as they return to work.GatherSmart™ pools the collective technical resources
of TIBCO LABS and leverages the TIBCO Connected Intelligence Cloud platform. It provides an at-cost solution for businesses and
communities who understand the value of proactive monitoring to help prevent the further spread of the COVID-19 virus, particularly as the
economy reopens and people go back to the workplace.Through an employee mobile app and employer control center, GatherSmart draws
from survey and analytics-driven data to create a single view of an individual's readiness to return to work with regional context. After filling
in a daily health survey form, predetermined by an employer and based on HR policies and privacy standards, the employee will receive a
daily digital passport confirming if they have the green light to return to the office.Managers can use daily health data for a view of teams'
in-office or at-home status. GatherSmart can also be customized, based on the customer's requirements, to overlay external regional
information and display it on a map, through a professional services engagement. This helps ascertain if employees live in a "hotspot," and,
with one click of a button, these employees can be advised that it is safer to stay home on any given day.

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Rewards & Recognition Updates
Digital Customer Experience Industry

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Adobe Named a Leader in Adobe Implementation Services by Independent
Research Firm
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Adobe announced it was recognized as a leader in “The Forrester WaveTM: Adobe Implementation Services, Q2 2020” report. The report
evaluates companies that provide consulting, implementation and operations services to help brands maximize their investment in Adobe
technology and accelerate experience-led business transformation.Adobe is one of six out of the total 12 vendors named a leader that were
evaluated on 24 criteria. Adobe received the highest possible score across 16 criteria including partner ecosystem and market presence.
The report also noted that Adobe consulting clients “like its commitment to understanding their businesses and customers and easy access
to Adobe product teams.”Adobe’s consulting services are designed to help brands unlock the full potential of Adobe applications. With
targeted approaches that deliver the right support for customer success, Adobe’s consulting services empower brands to take their CXM
strategy to the next level. Adobe’s services include technology integration, learning and customer success management services that help
customers maximize their investment, become best-in-class in delivering exceptional customer experiences and become industry leaders
through innovation.
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ChannelMix Named a High Performer in G2.com’s Summer 2020 Grid
Report for Marketing Analytics Software
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54
Alight Analytics is proud to announce that ChannelMix, its next-generation marketing intelligence platform, has been recognized
as a High Performer in G2.com’s Summer 2020 Grid Report for Marketing Analytics Software. The High Performer rating is
based on customer satisfaction data, as measured by reviews from marketers who use the platform to deliver actionable insights
and reporting. ChannelMix powers a suite of solutions that help marketers with business growth, campaign optimization and
automated, cross-channel reporting.ChannelMix automatically collects, cleans, unifies and stores data from all marketing, media
or sales platforms and generates analysis- and model-ready datasets that can be piped into a suite of plug-and-play dashboards for
the user’s preferred BI or visualization tool. In many cases, users save hundreds of hours each year because of
ChannelMix.Alight’s solution suite brings together all the elements of a successful analytics program, including ChannelMix’s
automated data and reporting workflows, built-in attribution and forecasting models, and configuration and customization
support from a team of data experts.
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Axway achieves dual AWS Competency designations for Healthcare and Life
Sciences
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Axway, a leader in hybrid integration technology, announced it has received both the AWS Healthcare Competency
designation and AWS Life Sciences Competency designation from Amazon Web Services.AWS Healthcare Competency
Partners have demonstrated success in building solutions for healthcare payers and providers that securely store, process,
transmit, and analyze clinical information. AWS Life Sciences Competency Partners have demonstrated success in
building solutions that help pharmaceutical, biotech, medical device, and genomics companies accelerate scientific
discovery, enable operational efficiency, and simplify global collaboration.
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Celent Names Backbase a Global Leader in Digital Banking
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Backbase announced it has topped Celent’s Modern Digital Banking Channel Platform global vendor assessment, coming
first in all four categories of the awards. After a thorough analysis of 9 vendors, the report clearly showcases Backbase as
the leader in the global digital banking channel platforms vendor landscape.Backbase was praised for its ability to keep
ahead of market needs, the flexibility of its platform and the completeness of its vision for the use of APIs.Celent took
several key platform criteria into consideration when examining the contenders. Among those were the ability to leverage
the same platform across all points of customer interaction; support for all lines of Business; full support of open APIs and
Open Banking; and the drive for consistent innovation. Backbase is proud to have scored highest across all platform
capability must-haves.Backbase also took home Celent’sXcelent Customer Base 2020 and Depth of Service 2020 awards.
The extent of regions served, the maturity of the teams, and the higher-than-average customer feedback scores for
implementation were among the reasons that secured Backbase the top position.
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8x8 Open Communications Platform Wins Ventana Research 13th Annual Digital
Innovation Award
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8x8, Inc., a leading integrated cloud communications platform, announced that the 8x8 Open Communications Platform™ was named a winner of
the Ventana Research 13th Annual Digital Innovation Awards. The prestigious Ventana Research Digital Innovation Awards recognize trailblazing
vendors that contribute advancements in technology, drive change, and increase value for organizations worldwide, backed by market research and
analyst expertise across business and IT.The Digital Innovation Awards span across the nine areas of expertise at Ventana Research. The 8x8 Open
Communications Platform won in the category of Digital Technology, which acknowledges the technology vendor that best exemplifies innovation
in the technologies that support any or all of the following areas: Data, Analytics, Business Collaboration, Cloud Computing, Internet of Things,
Machine Learning, Mobile Technology, Social Media or Wearable Computing.As part of the scoring process and methodology, Ventana Research
analysts examine the submissions for not just the innovative technology approach, but also how it applies to people, processes, information and
technology, the best practices it supports, the degree of team involvement and the technologies, business impact, and value. All technology vendors
were invited to participate by nominating their innovations to be considered for the awards. Award winners were selected based on their technology
and the extent to which they help organizations innovate or enhance the productivity and outcomes of their business or IT processes. Ventana
Research highlights and acknowledges the importance of these innovations through the annual Digital Innovation Awards.
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