IT Shades
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T-Bytes
Platforms & Applications
February Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates.................................................................................................................................................12
3. Rewards and Recognition Updates...................................................................................................................26
4. Customer Success Updates................................................................................................................................41
5. Partnership Ecosystem Updates.......................................................................................................................69
6. Miscellaneous Updates.......................................................................................................................................87
7. Events Updates...................................................................................................................................................89

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Financial, M & A Updates
Platforms & Applications Industry

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Financial, M&A Updates
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Amadeus completes acquisition of Sky Suite from Optym for airline network
planning
Amadeus announces it has acquired the airline network planning software business of
Optym, a leader in network optimization. The two companies have been partners for
more than three years, jointly delivering solutions to Southwest Airlines, easyJet, and
LATAM Airlines. The Amadeus Sky Suite will be further integrated into the Amadeus
Airline Platform, including software for network optimization and simulation, frequency
and capacity planning, network planning and forecasting, and a flight scheduling
development platform. As a result of this transaction, 90 employees will be dedicated to
the Amadeus Sky Suite. The group is led by Renzo Vaccari, who held a similar role at
Optym, and is focused on a smooth transition. These employees join the Airlines R&D
unit, reporting to Christophe Bousquet, Senior Vice President, Airlines R&D; the
Amadeus Sky Suite is part of Amadeus’Airlines Offer Suite of solutions.The acquisition
is effective immediately, and the companies have begun integration and employee
onboarding, continuing to serve customers with a focus on business as usual. Financial
details are confidential. Optym will continue to operate as a separate entity focused on
other areas of business.
Executive Commentary
“Optym’s expertise in world-class decision support technologies and optimization
intelligence, and Amadeus’s broad product portfolio, technical expertise and global
reach have complemented each other with leading airlines around the world,”
saidHead of Sky Suite, Amadeus. We are excited to join Amadeus to reinvent the
future of airline network planning and scheduling. We believe airlines of all sizes and
types, in all regions, can optimize their schedules and increase network profitability
with our breakthrough technology.”
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Financial, M&A Updates
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Amdocs First Quarter Results for Fiscal 2020
First Quarter Fiscal 2020 Highlights
• Revenue of $1,042 million, above the midpoint of the $1,015-$1,055 million guidance
range, adjusting for a positive impact from foreign currency movements of approximately $4
million compared to our guidance assumptions
• GAAP diluted EPS of $0.85, above the midpoint of the $0.79-$0.87 guidance range
• Non-GAAP diluted EPS of $1.06, above the midpoint of the $1.02-$1.08 guidance range
• GAAP operating income of $144 million; GAAP operating margin of 13.8%
• Non-GAAP operating income of $178 million; non-GAAP operating margin of 17.1%
• Quarterly free cash flow of $105 million, comprised of cash flow from operations of $164
million, less $59 million in net capital expenditures and other; normalized free cash flow of
$121 million (1)
• Twelve-month backlog of $3.52 billion, up $30 million sequentially and up 4.5% as
compared to last year’s first fiscal quarter
• The board of directors approved a quarterly cash dividend at the new increased rate of
$0.3275 per share, as approved at the January 2020 annual general meeting of shareholders,
to be paid on April 24, 2020
Executive Commentary
“We are pleased to report a solid start to the fiscal year, with record revenue driven by
sequential growth in North America, and healthy year-over-year trends in Europe and
Rest of World. Profitability was consistent with our operating plan, including
investments to support the ramp-up of new activities at AT&T and other customers, and
we returned more than 100% of normalized free cash flow to shareholders through our
share repurchases and quarterly dividend payment programs,” said President and chief
executive officer of Amdocs Management Limited.
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Key Financial Highlights

Financial, M&A Updates
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Flexera Acquires Software Usage Analytics Leader Revulytics and
Expands Software Monetization Portfolio
Flexera, a demonstrated leader in software installation, open source software scanning, and software
monetization, announced that it has acquired Revulytics, a recognized leader in software usage analytics.
Software usage analytics is a fast-growing space. As software companies evolve their business models,
understanding product usage is a critical success factor. As highlighted in the Flexera Monetization Monitor:
Usage Management and Insights, companies that understand usage are more confident that their price is aligned
with value, but only 35% of companies can gather product usage data very well with on-premises software
companies lagging further behind. With the acquisition of Revulytics, Flexera continues to expand its software
monetization platform giving organizations more insight into the actual use of their products. Enhanced
capabilities include compliance data analytics, user behavior and telemetry, and in-app messaging, providing
software companies with the intelligence to make better pricing, compliance, roadmap and strategy decisions.
Revulytics, based in Waltham, Massachusetts, adds several core solutions to Flexera’s existing monetization
offerings, including:
• Compliance Intelligence – Usage Analytics for Compliance Teams: Actionable insights into where pirated
versions of software are being used, including data analytics with the scope, value and type of infringement. This
enables compliance and audit teams to generate new license revenue from existing and prospective customers.
• Usage Intelligence – Usage Analytics for Product Teams: In-depth insights on feature usage, analysis of
customer behavior, and dashboards with install base analytics and telemetry. This helps drive roadmap and
pricing decisions, identifies cross-sell and upsell opportunities, and identifies strong customer advocates.
Executive Commentary
“Software monetization is more than licensing and enforcement; it’s also about understanding actual
product usage. This insight enables product teams to make better, data-driven decisions and gives
compliance teams the actionable data they need to generate revenue from unlicensed use,” said SVP and
General Manager of Flexera’s Supplier Division. Flexera is already recognized by Frost & Sullivan and IDC
for its software monetization platform and usage analytics capabilities. With the incredible people and
products at Revulytics, we are expanding our offering to provide software and technology companies with
even more insights to build and implement their digital business models.”
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Key Financial Highlights

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Financial, M&A Updates
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Koch Industries Agrees to Acquire All of Infor
Infor, a global leader in business cloud software specialized by industry, announced that an
affiliate of Koch Equity Development LLC, the investment and acquisition subsidiary of
Koch Industries, Inc., has entered into a definitive agreement to acquire the remaining equity
stake in Infor held by Golden Gate Capital. At the close of the transaction, Infor will become
a standalone subsidiary of Koch Industries, and will continue to be operated by the
company’s current management team from its headquarters in New York City. In addition to
being a key enterprise customer, Koch has been an investor in Infor since 2017. With the
strength of its balance sheet and a AA corporate credit rating, Koch intends to quickly
position Infor as one of the most well-capitalized companies in technology. Koch companies
have made more than $26 billion in technology-related investments in the past six years,
transforming a global portfolio of businesses spanning multiple industries. Infor has invested
approximately $4 billion in product design and development to deliver industry-specific
CloudSuites that solve the most challenging operational issues for over 68,000 customers
around the globe. Infor’s CloudSuites are cloud-native, industry-specific and built to help
companies modernize and drive immediate, tangible impact. Infor’s key industries include
manufacturing, distribution, healthcare, public sector, retail and hospitality.
Executive Commentary
“Koch’s decision to acquire Infor is a strong endorsement of our product strategy and
focus on creating innovative solutions for our customers,” said CEO of Infor. “As a
subsidiary of a $110 billion+ revenue company that re-invests 90% of earnings back into
its businesses, we will be in the unique position to drive digital transformation in the
markets we serve. We are rapidly expanding our industry-specific CloudSuites and
offering customer experiences and outcomes that are well beyond what is standard in
enterprise software.”
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Financial, M&A Updates
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Kronos and Ultimate Software enter definitive merger agreement creating
company valued at $22 billion
Kronos Incorporated and Ultimate Software announced that they have entered into a
definitive merger agreement to form one of the world’s largest cloud companies. By
bringing together two industry leaders, the transaction will create the world’s most
innovative human capital management and workforce management company to help
organisations across all industries manage their people more effectively with an
unparalleled combination of cloud solutions. The combined company will have
enhanced scale and an even stronger position in the fast-growing HCM marketplace.
Kronos and Ultimate each have a proven track record of delivering the industry’s most
innovative solutions to help organisations around the world drive better business
outcomes, achieve a competitive advantage and create engaged workforces. The new
company will bring together the best of each company’s award-winning solutions –
Ultimate’s UltiPro HCM and Employee Experience products with Workforce
Dimensions from Kronos, Kronos Workforce Ready, and other solutions from Kronos –
with an unwavering commitment to delighting customers and exceeding their
expectations. Combining two exceptional, highly compatible cultures will create a
company that is People Inspired.
Executive Commentary
“I have never been more excited in my 40 years at Kronos! Combining our
passionate and extremely talented Kronos and Ultimate teams will create a company
that is truly People Inspired. Together, we will expand the value we deliver to
customers and create the industry’s most comprehensive human capital management
and workforce management solution for organizations around the world. With a
combined 70 years in business, we are poised for tremendous success. For our
employees, customers, and partners there is an even better future ahead. Our top
priority as we complete this merger is to ensure a smooth transition for our people
and continue to exceed our customers’ expectations.” Said, Chief executive officer,
Kronos.
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Description
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Financial, M&A Updates
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SAPAnnounces Preliminary Fourth Quarter and Full-Year 2019
Results
• New Cloud Bookings Up 25%; Up 31% Excluding Infrastructure as-a-Service in FY
2019
• IFRS Cloud Revenue Up 39%; Non-IFRS Cloud Revenue Up 40% in FY 2019
• Cloud and Software as Well as Total Revenue Up 12% in FY 2019
• Cloud Gross Margin Up 5pp in FY 2019
• IFRS Operating Profit Down 21%; Non-IFRS Operating Profit Up 15% in FY 2019
• IFRS Operating Margin Down 6.8pp; Non-IFRS Operating Margin Up 0.8pp in FY
2019
• IFRS Earnings per Share Down 18%; Non-IFRS Earnings per Share Up 18% in FY
2019
• 2020 Total Revenue and Operating Profit Outlook Increased from Previous 2020
Ambition
• Greenhouse Gas Emissions Reduced for the Fifth Year in a Row; On Track for Being
Carbon Neutral by 2025
• Women Representation in Workforce 34%; Women in Management 26%, Remains
Committed to Goal of 30% by 2022
Executive Commentary
SAP’s strategy to be the experience company powered by the intelligent enterprise
is resonating. More and more customers are turning to SAP and Qualtrics to close
their experience gap. At the same time, we continue to see strong adoption of
S/4HANA as the core of the intelligent enterprise across all deployment models.”
Said CEO of SAP.
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Key Financial Highlights

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Sapiens Completes Its Acquisition of Sum.Cumo
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced that Germany’s antitrust authority
has approved Sapiens’ acquisition of sum.cumo without restriction. All necessary regulatory approvals for the acquisition have now been received and the
transaction is completed. sum.cumo is a German-based technology provider that offers disruptive, digital, innovative and consumer-centric solutions mainly
to the insurance sector. Announced on January 7, 2020, the acquisition is expected to enable Sapiens to expand its footprint by offering Sapiens’ complete
product and services portfolio in the DACH region, alongside sum.cumo’s offerings. Sapiens will continue to invest in and support sum.cumo’s offerings,
and enhance Sapiens’ digital offerings worldwide via sum.cumo’s solutions and expertise. Sapiens International Corporation empowers insurers to succeed
in an evolving industry. The company offers digital software platforms, solutions and services for the property and casualty, life, pension and annuity,
reinsurance, financial and compliance, workers’ compensation and financial markets. With more than 35 years of experience delivering to over 500
organizations globally, Sapiens has a proven ability to satisfy customers’core, data and digital requirements .Sum.cumo stands for the successful, integrated
digitalization of traditional business models.Theinsurtech’s locations in Hamburg, Dusseldorf and Zurich offer companies in the insurance and lottery
sectors disruptive innovation and customer-centric solutions based on the latest technologies. With the guidance and support of their specialists in
consulting, user experience, front-end development, back-end development and marketing, the success of each project is ensured from initial conception to
final execution.
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Financial, M&A Updates
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SurveyMonkey Announces Fourth Quarter and Fiscal Year 2019
Financial Results
Q4 2019 Key Results
• Revenue was $84.3 million, an increase of 24% year-over-year.
• Enterprise sales revenue was approximately 25% of total revenue, up from approximately 13% in Q4 2018 and 23% in Q3
2019. We ended the quarter with 6,578 enterprise sales customers, up 84% from 3,566 in Q4 2018.
• Deferred revenue was $141 million, an increase of 39% year-over-year. Remaining performance obligation was $160.7M, an
increase of 45% year-over-year.
• Paying users totalled 720,921, an increase of 74,194, or 11% from 646,727 in Q4 2018, and an increase of 7,704 paying users
from Q3 2019. Approximately 84% of our paying users were on annual plans, up from 77% a year ago.
• Average revenue per user was $467, up 10% from $425 in Q4 2018 and up 4% from $448 in Q3 2019.
• GAAP operating margin was (23%) and non-GAAP operating margin was (1%).
• GAAP net loss was ($21.3) million and Adjusted EBITDA was $8.3 million.
• GAAP basic and diluted net loss per share was ($0.16). Non-GAAP basic and diluted net loss per share was ($0.02).
• Net cash provided by operating activities was $9.4 million, free cash flow was $6.6 million and unlevered free cash flow was
$9.7 million for 11%, 8% and 11% margin, respectively.
Full Year 2019 Key Results
• Revenue was $307.4 million, an increase of 21% year-over-year.
• Enterprise sales revenue was approximately 21% of total revenue, up from approximately 12% in 2018.
• GAAP operating margin was (22%) and non-GAAP operating margin was 1%.
• GAAP net loss was ($73.9) million and Adjusted EBITDA was $38.6 million.
• Net cash provided by operating activities was $54.7 million, free cash flow was $40.2 million and unlevered free cash flow
was $53.7 million, for 18%, 13% and 17% margin, respectively.
• Cash and cash equivalents totalled $131.0 million and total debt was $215.5 million for net debt of $84.5 million.
Executive Commentary
“SurveyMonkey delivered a strong fourth quarter with 24% year-over-year revenue growth. Enterprise sales accounted
for 25% of our revenue, up from 13% one year ago. We added world-class businesses to our growing customer roster,
including CBS Interactive, Duracell, CORT, and Office Depot Europe, said CEO at SurveyMonkey. 2019 was a banner
year for the company: we expanded our global footprint with the launch of our Dublin data center and the acquisition of
Usabilla in Amsterdam, acquired GetFeedback to enhance our Customer Experience solutions for the Salesforce
ecosystem, and eclipsed $300 million of annual revenue. Our disciplined investments enabled us to deliver 17%
unlevered free cash flow margin in conjunction with our accelerated revenue growth. I’ve never been more excited about
the opportunity ahead.”
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Key Financial Highlights

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Financial, M&A Updates
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Great Hill Partners and VersaPay Corporation Announce Closing of
Acquisition
Great Hill Partners, a leading growth-oriented private equity firm, and VersaPay Corporation, a market
leading provider of a SaaS accounts receivable, invoicing and integrated payments technology platform
serving B2B customers, announced the successful completion of the previously announced acquisition of
VersaPay by an affiliate of Great Hill, pursuant to a statutory plan of arrangement under the Canada
Business Corporations Act. Under the Arrangement, each VersaPay shareholder will receive cash
consideration of C$2.70 for each common share held, valuing VersaPay’s total equity at approximately
C$126 million on a fully diluted basis.VersaPay is a leading provider of cloud-based invoice-to-cash
solutions, enabling businesses to provide a superior customer experience, get paid faster, streamline
financial operations, and dramatically reduce days outstanding and costs. Since the Company’s inception in
2006, the Company has grown its client base into a global network by expanding service offerings through
strategic partnerships, acquisitions and the development of alternative payment processing
solutions.Through the VersaPay ARC platform, customers can view invoices online, collaborate on
inquiries and disputes, and facilitate secure online payment. Customers also gain access to a suite of
powerful tools that enable efficient collections, cash application and real-time insight into accounts
receivable. The VersaPay ARC platform automatically reconciles payments and account information
through integrations with a wide range of ERPs and accounting software providers.
Executive Commentary
“As a privately owned company backed by a strong partner like Great Hill, VersaPay will be positioned
to invest strategically and focus on long-term growth,” saidChief Executive Officer of VersaPay, who
will continue in this role. “Our mission remains unchanged, as does our commitment to our customers
and our passion for driving innovation in the AR automation space. We are excited about this next
stage of our journey and our partnership with Great Hill as we work together to become the clear leader
in our markets.”
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Financial, M&A Updates
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Visma continues strong growth in the Netherlands by acquiring Onguard,
leader in order-to-cash solutions
Visma has signed an agreement with Main Capital to acquire Onguard, market leader in cloud-based
order-to-cash solutions in the Netherlands. The acquisition strengthens Visma's position in the Dutch
market and allows Onguard to extend its platform across Europe.Visma has grown steadily in the
Dutch market over the last few years, and extends its presence further by adding Onguard’s
order-to-cash solutions as a strategic complement to its financial management, HR management,
procurement, and Digital Society cloud solutions in the Netherlands. Onguard joins the family of
well-known Dutch brands in the Visma group, including Visma Connect, Visma Raet, ProActive,
Visma Idella, PinkWeb, HR2day, Dotweb, VerzuimSignaal, PlusPort, Circle Software, and Visma
Roxit.
Based in Amsterdam, Netherlands, Onguard is a European market leader in cloud-based order-to-cash
solutions, providing an end-to-end product suite ranging from solutions for risk management and
invoicing to credit management and collections. Through a combination of Onguard’s core platform
and partner products, the company is able to provide a flexible, horizontal solution that serves the
needs of both small and large enterprises in numerous industries. The company serves over 30,000
business users across 600 companies, most notably Aon, Schiphol, BMW, and Lloyds Bank.Visma has
acquired Onguard from Main Capital, a strategic investor in the northwestern European software
industry. Through Main’s leadership, acquisition strategy, and focus on partner and reseller
ecosystems over the last six years, Onguard has experienced consistent growth.
Executive Commentary
“We are very pleased to continue to develop our business within the Visma group. Visma’s
international presence and breadth of product offerings will help us to enhance our platform
further, provide new possibilities for our customers and employees, and meet our growth targets.
We look forward to the opportunity to extend our reach across the European market”, says
Onguard CEO.
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Beach Investment Management Improves Its Acquisition Process
with Yardi Matrix
Beach Investment Management, an affiliate of The Beach Company, often has multiple property transactions in progress and dozens
more under consideration. Instead of being overwhelmed by this volume, the company makes informed acquisition and investment
decisions using Yardi® Matrix, a comprehensive market intelligence tool for investment professionals, equity investors, lenders and
property managers who underwrite and manage real estate investments.Data collected by Yardi Matrix helps The Beach Company
understand whether a local market can support rent increases, and what property repair and maintenance costs can be expected. This data
and additional information on residential, commercial and regional housing markets can be turned into comps or documents for
underwriters, analysts, investors and others.Beach Investment Management is the manager for The Beach Investment Fund, a
discretionary fund aimed at investing in select multifamily real estate properties throughout the southeastern United States. Utilizing the
Beach Company’s extensive background in real estate investment, development, and management, the Fund acquires multifamily
properties and implements a clear, discernible strategy to improve operations, increase cash flows, and ultimately create significant
value for both tenants and investors.
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Solutions Updates
Platforms & Applications Industry

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GuotaiJunan International launches trading operations in Hong Kong
with Finastra
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Solution Description
Finastra announced that GuotaiJunan Internationalhas gone live with Finastra’s end-to-end equities derivatives trading and
cross-asset risk solution, Fusion Sophis. The move has enabled GTJAI to launch trading operations in Hong Kong following a
short implementation, helping to fuel the firm’s growth and maximize market share. With a single solution to address the many
challenges of derivatives trading, risk management, and trade processing, Fusion Sophis has enabled GTJAI to fast-track its
expansion and offer a wide variety of sell-side derivatives. At the same time, it has been able to develop the systems it needs to
manage a dynamic and complex risk portfolio from one stable, intuitive and highly flexible platform. Unrivalled portfolio
management allows traders to stay one step ahead of the market, confident in the knowledge that they also have the most
advanced risk and collateral management tools.Finastra Global Services team managed to achieve this by implementing our
Fusion Adopt methodology. We also worked side by side with the GTJAI team to provide the right training, meaning that traders
got to grips with the solution faster.

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Amdocs Launches 5G Slice Manager for Automation Of 5G Network
Slicing
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Solution Description
Amdocs, a leading provider of software and services to communications and media companies, announced the availability of its 5G Slice Manager
solution. The solution is designed to help service providers accelerate their 5G journey, providing a comprehensive set of capabilities to manage
and monetize 5G network slices from design to creation, launch and on-going closed-loop operations. As service providers accelerate the
deployment of 5G networks, the introduction of capabilities such as network slicing and edge computing will introduce new complexity in
managing the life cycle of services. Realizing the full business potential of 5G requires solutions to address this challenge. Amdocs 5G Slice
Manager helps service providers maximize the monetization of 5G networks through automated and streamlined management of innovative
services that are based on 5G network slicing. Amdocs’solution is being actively trialed by service providers, including a leading operator in North
America that used the system to instantiate 5G core components, dynamically select and allocate underlying cloud resources, and view the live
status data and event-driven updates via the inventory capability. Amdocs 5G Slice Manager enables service providers to automate network slice
life cycle management in whatever stage of the journey they are at in their 5G slicing deployment, whether network operations focused,
IT/monetization systems driven, or new business enablement.

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Safaricom Launches Initiative with Amdocs To Proactively Protect
Revenue Against Leakage and Fraud
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Solution Description
Amdocs, a leading provider of software and services to communications and media companies, announced the completion of a revenue assurance
implementation at Safaricom, a major mobile network operator in Kenya. The project was designed to provide Safaricom with more
comprehensive and adaptive revenue safeguards for the complete lifecycle of new services across its entire business. As part of its announced plan
to modernize, automate and digitize its business, Safaricom required a trusted partner to help improve detection and recovery of revenue leakage
by automating its revenue assurance process, and increasing revenue assurance coverage to all of its lines of business. Amdocs has provided
Safaricom with an end-to-end solution with the ability to continuously adapt to the growth and changing needs of Safaricom’s business. Amdocs’
DevOps delivery model enabled IT to work hand-in-hand with the business to innovate and bring value in fast cycles.
Supporting Resources
• Learn more about Amdocs Revenue Guard
• Keep up with Amdocs news by visiting the company’s website
• Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook, LinkedIn and YouTube

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Amdocs Announces CES20, The Disruptive Cloud-Native Version of Its
Market-Leading Customer Experience Suite
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Solution Description
Amdocs, a leading provider of software and services to communications and media companies, announced the release of Amdocs
CES20, a fully cloud-native, microservices-based version of its market-leading customer experience suite. Designed to run on any
combination of major public and private clouds, CES20 offers service providers a safe and rapid path to the cloud. It also enables
them to move from legacy systems to a leading microservices-based suite and support the velocity the business needs to drive new
revenues, new services and new experiences. Leading service providers around the world, such as Bell Canada, KT, Sprint and
Vodafone Germany are already adopting CES20’s open and modular capabilities. Aligning with TM Forum’s open API framework,
CES20 offers a continuous integration/continuous delivery environment built on a foundation of our cloud-agnostic
Microservices360 infrastructure platform. This helps service providers drive operational change and bring the business the needed
agility and IT velocity to deliver results. Amdocs will showcase CES20 and additional innovation from the amdocsONE products and
services portfolio later this month at the company’s booth at Mobile World Congress Barcelona.

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Amdocs Service & Network Automation Solution Streamlines Operations
Across Hybrid Cloud Networks
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Solution Description
Amdocs, a leading provider of software and services to communications and media companies, announced the availability of its cloud-native Amdocs Service & Network Automation solution to
support all aspects of service design, inventory and orchestration across physical, logical and virtual elements for all lines-of-business, including enterprise/B2B, mobile, consumer broadband, as well
as NFV and 5G-based services. Amdocs additionally announced that a number of its customers are accelerating their network transformation and NFV journey with the deployment of Amdocs’
cloud-native operations automation suite including three integrated services providers in EMEA, a major provider of telecommunications services in the APAC, and a leading MSO in North America.
The Amdocs Service & Network Automation solution can be implemented on public cloud environments, providing the benefits of better experiences, faster deployment, reduced upgrade cycle time
and cost, accelerated service introduction and innovation, and optimized operations. Constituent components and technology have previously been implemented and proven on leading public clouds,
including on AWS for a Tier 1 CSP in APAC, and on Microsoft Azure for SES, a leading satellite communications and business services provider. The modular microservices based platform also
enables end-to-end service orchestration spanning NFV, hybrid networks, separate domains, distributed infrastructure and heterogeneous environments. It is also aligned with the ONAP suite of tools
and components in several areas.
Key capabilities of the solution include:
• Open Network Designer – Graphical design and configuration environment for use by network, IT and business personnel to design services, product specifications, service workflows and
orchestration processes
• Open Network Inventory - Hybrid inventory solution that supports inventory management and visualization of physical, logical, cloud and virtual network functions, including support of federated
network views across both Amdocs and 3rd-party inventory systems
• Open Network & Service Orchestrators - End-to-end award-winning (MEF 2019) service orchestration that supports a wide variety of use cases, from orchestrating the lead to cash process of complex
enterprise services, to consumer multi play, EPC, and 5G core orchestration

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Chetu Announces New Program to Help Channel Partners Enhance
Customer Engagement
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17
Solution Description
Chetu, the leading developer of world-class, custom software solutions, announced the launch of its new Channel Partner Program to
broaden its partner engagement initiative and improve partners’ customer satisfaction through custom software integration capabilities
and enhanced staff augmentation.As an expansion of the Chetu Partner Network, the Channel Partner Program continues Chetu’s
partnering with industry and technology leaders to enable the development of superior custom software solutions for its partners'
customers, while also allowing Chetu to provide new solutions to its own clients.Channel partners, such as independent software vendors,
service providers, consultants, and design agencies, are able to leverage Chetu’s industry-specific expertise to better cater to their
customers with tailor-made solutions while enjoying an additional revenue stream from the highly competitive referral fee given for
introducing Chetu to new clientele. Channel partners are also able to now utilize Chetu’s global software developer resources and
augment their own staff with qualified personnel to enhance their own capabilities for customer support at a reduced rate. The program
allows for complete customization, with the channel partner able to determine the engagement model that best works for them and their
specific customers' needs.

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CHETU Delivers Enhanced Functionality to Cap Software’s Leading
Point of Sale Platform
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18
Solution Description
Chetu, the leading developer of world-class, custom software solutions, announced the delivery of its latest point-of-sale programming to
CAP Software, a prominent provider of specialty retail management needs, to enhance its core POS product, SellWise Pro. With the
increased demand for viable POS solutions in the retail market, Chetu partnered with CAP Software to enhance its SellWise Pro platform,
with modern and intuitive dashboard functionality, as well as faster navigation and loading times. Leveraging its expertise in graphic
design, UI and dashboarding development, Chetu was contracted to deliver a solution that provides improved management of featured
tools, including, CRM functionality, sales and expense reporting, inventory control, and payment processing integration. A leader in
custom retail software, Chetu develops POS systems for some of the world’s largest brands and offers customized, industry-specific
solutions to other technology providers to improve their product offerings. Founded in 2000, Chetu is a global provider of software
development solutions and support services. Chetu's specialized technology and industry experts serve startups, SMBs, and Fortune 500
companies with an unparalleled software delivery model suited to the needs of the client. Chetu's one-stop-shop model spans the entire
software technology spectrum. Headquartered in Plantation, Florida, Chetu has fourteen locations throughout the U.S. and abroad.

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Emburse Launches Abacus Reach to Automate Non-employee Expenses
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19
Solution Description
Emburse, a global leader in expense and AP automation solutions, announces the launch of Abacus REACH to streamline the process for non-employee
expense reimbursement. REACH allows organizations to easily provide non-employee travelers with a mobile app-based solution which makes it simple to
verify policy compliance, and capture and submit travel expenses in real time.Non-employee groups, such as job candidates, external consultants and
vendors, have long presented a challenge for processing one-off or infrequent travel expenses, as there was no simple way for them to submit receipts for
reimbursement and no efficient way for organizations to process them. As a result, finance teams have been forced to use non-standard, time-consuming and
manual workflows to reimburse these travelers. This has required them to set up one-time vendor payments in the GL system, and also introduced
unnecessary risk of expense fraud and manual re-keying errors. Organizations can invite external travelers to use REACH via a single, company-branded
email. In addition, HR teams can sync REACH with their applicant tracking solutions, which can then automatically invite candidates to download and use
the solution as soon as an on-site interview is scheduled. Travelers can then download and then sign into the mobile app or web-based UI. Travelers can then
submit receipt images for both flight and hotel bookings, and incidentals directly through the app, where they can be immediately routed for approval using
REACH’s real-time approval workflows. This allows travelers to be reimbursed the day after expense approval. Organizations can further improve the
traveler experience by combining REACH with employer-paid Emburse cards, to eliminate the need for out-of-pocket spend.

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E2open’s Q1 Technology Update Brings Advancements to User Experience,
Analytics and Integration Capabilities
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20
Solution Description
E2open, the one place in the cloud to run your supply chain, announced the release of its first quarter technology update, with enhancements to channel management, supply chain planning, supply
chain execution and collaboration across each of its intelligent application suites. These updates further enrich the user experience, create tighter integration to external systems and provide stronger
analytics and reporting. Companies can benefit from increased user acceptance and adoption, improved efficiencies generating cost savings and supply chain performance enhancements.
Some of the primary enhancements in this release include:
• Accelerated channel inventory reconciliation with integrated views to stock held at each distribution partner, alerts for potential discrepancies and capabilities to directly address any issues. This
ensures accurate and timely inventory data for financial reporting, sales and marketing activities and end-to-end supply chain planning.
• Enhanced marketing development fund (MDF) performance so channel partners can now view approved marketing activities available to them, determine how much they can afford with current
MDF balances and immediately select programs. This integration of channel marketing automation and partner marketing incentives applications on a single platform helps increase the spend rate of
allocated marketing funds and ensures productive use of incentives through proven programs.
• A redesigned sales and operations planning (S&OP) user interface provides deeper modelling capabilities and the ability for users to create personalized business planning views. The intuitive
interface improves productivity, accelerates initial deployment and reduces the time to train new users.
• Additional Harmony® user experience capabilities within Supply Planning add rich interactive and graphical dashboards to enhance business insights for important planning activities such as forecast
consumption and delayed deliveries measurements.
• Enhancements to demand planning algorithms provide improved performance for intermittent or sparse demand, creating better forecast accuracy for what is an inherently challenging part of most
businesses.

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Finastra brings its Fusion Phoenix core to the cloud
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21
Solution Description
Finastra has brought its core banking platform, Fusion Phoenix, to the cloud, with Commerce National Bank & Trust of Winter Park,
Florida, and Commencement Bank of Tacoma, Washington being the first US banks to access the core solution via public cloud.
Finastra selected Azure as the platform to provide its cloud-hosted solutions, which already include Finastra’s Fusion
MortgagebotLOS, Fusion uOpen, Fusion Global PAYplus, Fusion Essence and FusionFabric.cloud. The addition of Fusion Phoenix
is part of Finastra’s ongoing commitment to offer its clients choice when it comes to cloud deployment for all major products.
Together with Microsoft, Finastra can offer some of the highest standards of security, resiliency, performance and operating
excellence.As financial institutions push to digitally transform their businesses to successfully compete, the cloud is unlocking and
accelerating new opportunities to optimize operations, empower employees, transform products, and deliver the differentiated
customer experiences that drive competitive advantage.

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Prevalent Delivers Industry’s Most Comprehensive Third-Party Risk
Management Platform
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22
Solution Description
Prevalent, Inc., the company that transforms how you manage third-party risk, announced the latest version of its Third-Party Risk Management
Platform. This release features several significant enhancements including an integration with ServiceNow, new Vendor Threat Monitor risk
insights, advanced workflow and automation capabilities. Prevalent also announced new product options that include unlimited management of
vendors, tiering, profiling and inherent risk assessments that enable organizations new to Vendor Risk Management to get up to speed quickly and
painlessly. Organizations need the ability to view all risk management information in one place to gain and communicate actionable insights. The
new Prevalent platform has enhanced its API to enable task and risk item management, where customers can create and manage task and risk items
via the API. Adding this new read/write capability will allow risk teams to manage and analyze third party risk data with data from other IT service
management and enterprise risk management solutions in a single location. Continuing its API enhancements noted above, Prevalent is introducing
a connector that lets customers consume and manage Prevalent data in the ServiceNow platform. With this capability, customers can easily
centrally manage third-party risk management, IT service management activities and other enterprise risk management activities; analyze third
party risk data with other risk data; and reduce the number of log-ins and platforms to manage.

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Sapiens Introduces Two New Modules in Sapiens Coresuite For Property
and Casualty V9.7 Available Over the Cloud
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23
Solution Description
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announcedthat release 9.7 introduces two new
modules that support digital document management and producer management, extending the functionality of Sapiens CoreSuite for Property & Casualty.
The new producer management module provides a highly configurable solution for managing producer licensing, terms and conditions, commissions, and
agency hierarchies supporting our client’s distribution services. The new digital document management module provides carriers with cloud-based electronic
document/imaging storage and retrieval.In addition to the new components, release 9.7 includes feature enhancements for all Sapiens CoreSuite for Property
& Casualty modules.
A sampling of the enhanced functionality in this release includes:
• Location clearance to view additional properties and policies already insured within a given radius of an address or geographic coordinates, and
configuration of a product group to monitor limits in exposure based on a specified criterion. Both enhancements allow a client to improve their overall
underwriting capabilities
• Improved capabilities for authorized users to manage security rights and access within the system
• User experience theming and enhancements across task assignments. This supports a better user experience and simplification of processes across
underwriters and claims adjusters

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PNC Treasury Management Makes Business Transactions Easier with
Automated Real-Time Payment Solution
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24
Solution Description
PNC Treasury Management announced it now offers automated Request for Payment capabilities as part of the PNC bill distribution and
payment platform, PayerExpress. This capability generates automated RFPs, allowing payers the opportunity to pay with certainty and billers
to reconcile payments in real-time. PNC collaborated with Transactis, a Mastercard company and leading billing and payment solutions
provider, to build this capability. Automated RFP generation provides suppliers with a streamlined process for conducting transactions and
most importantly, reconciling payments. It also allows buyers the opportunity to address time-sensitive payments that are required to maintain
supply chain flows and complex distribution networks, as well as providing more control over payment terms. This capability automates a
manual, complicated process, allowing both buyers and suppliers to improve operational efficiency and eliminate risk, ultimately, keeping
their business moving. PNC Treasury Management has invested in an omni-payment ecosystem to provide clients seamless options that meet
a variety of business needs. PNC was one of the early adopters of RTP when the system launched in November 2017, and now allows clients
to receive and send funds and optional remittance information into accounts within seconds of payment initiation. In addition to
comprehensive payment solutions, PNC also has developed innovative treasury management receivables services.

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Galvanize Furthers Category Domination with Expanded Capabilities &
New User Experience in Rsam-Powered Products
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25
Solution Description
Galvanize, the global leader in SaaS governance, risk management, and compliance software, today announced a much-anticipated release of Rsam Version
10 as part of the HighBond family of products. This release includes an enhanced focus on the end-user experience, plus improved automation within
Galvanize’s ThirdPartyBond, ITGRCBond, CyberBond, IncidentBond, ContinuityBond, and PolicyBond products.This release comes on the heels of
Galvanize’s achievement of FedRAMP Agency Authorization from the US Federal Government, as well as being named a Leader in the Gartner Magic
Quadrant for IT Vendor Risk Management Tools and a Challenger in Magic Quadrant for Business Continuity Management Program Solutions, Worldwide.
This furthers the organization’s goal of consolidating the GRC and IRM category, making it the third core enterprise software.Galvanize builds
award-winning, cloud-based security, risk management, compliance, and audit software to drive change in some of the world’s largest organizations. They
are on a mission to unite and strengthen individuals and entire organizations through the integrated HighBond software platform. With more than 6,300
customer organizations in 130 countries, galvanize is connecting teams in many of the Fortune 1,000 and S&P 500 companies, and hundreds of government
organizations, banks, manufacturers, and healthcare organizations. Whether these professionals are managing threats, assessing risk, measuring controls,
monitoring compliance, or expanding assurance coverage, HighBond automates manual tasks, blends organization-wide data, and broadcasts it in
easy-to-share dashboards and reports. But we don’t just make technology—They provide tools that inspire individuals to achieve great things and do heroic
work in the process.

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Rewards & Recognition Updates
Platforms & Applications Industry

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1E Tachyon Platform Selected as Finalist for IT Europa’s Software
Innovation Solution of the Year Award
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Tachyon Recognized Among 35 Finalists from over 500 Entries for Excellence in Resolving Customer Issues & Enabling Excellent Employee
Device Experience2020.1E, the leading real-time endpoint management solution for enterprise organizations, announced it has been named a
finalist for Software Innovation Solution of the Year in IT Europa’s European IT & Software Excellence Awards 2020, the leading pan-European
Awards for channels, ISVs, developers, solution providers, systems integrators and their vendor and distribution partners. Now in its 12th year, the
IT Europa awards recognize IT solutions that get to the heart of customer issues, deliver better business, a clearer understanding of data and more
efficient and profitable outcomes for channels and customers. A panel of judges has selected the finalists from more than 500 entries from 27
countries in three main categories. The winners will be announced on March 19 at the European IT & Software Excellence 2020 Awards Dinner
at the Royal Garden Hotel in London. The award recognizes 1E’s Tachyon Platform, the only real-time endpoint management solution that gives
IT teams the complete visibility, control and task automation they need to deliver an outstanding Employee Device Experience. Tachyon
automatically monitors for performance, responsiveness and stability across every end-user device on the network, alerting IT to out of policy
devices. IT teams can then use Tachyon to immediately remediate issues and conduct preventative maintenance to keep the entire IT estate running
at peak performance.
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1E Wins 2020 BIG Innovation Award for its Tachyon Real-time Endpoint
Management Solution
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1E, the real-time endpoint management company, announced it has been named a winner in the 2020 BIG Innovation Awards presented by the
Business Intelligence Group. The award recognizes 1E’s Tachyon, the only real-time endpoint management solution that gives IT teams the
complete visibility, control and task automation they need to keep the business running smoothly and securely to prevent IT problems before they
start. Tachyon solves one of the biggest challenges in IT: teams are overwhelmed with too many tasks and forced to use slow, antiquated tools to
try and solve problems on modern devices. This creates bottlenecks in productivity and response time, which causes frustration among other
employees who see IT as ineffective and slow, and high levels of stress for IT, leading to disengagement and employee churn. Tachyon solves these
problems by giving IT teams the fast, efficient and mobile-ready tools to quickly resolve IT issues and automate routine tasks so they can stop
putting out fires and focus on strategic initiatives. Both platform and device agnostic, Tachyon allows IT to have complete command and control
over every device on the network. With its single-packet architecture, it even accommodates lightly-connected devices and those rarely in use. The
solution is completely customizable and flexible—simply pose a question or issue a command in natural language and Tachyon goes to work,
delivering answers and results in a matter of minutes.
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Chetu Recognized as One of India’s Top E-Commerce Development
Companies
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28
Chetu, the leading provider of world-class, custom software solutions, has been named one of India’s top e-commerce development
companies in 2020 on a list recently published by The Manifest, a sister business data platform of Clutch.co that provides ranked lists
and blogs to guide a buyer’s journey. Recognizing businesses that excel in providing quality software solutions, The Manifest has
curated a list of the top companies with a significant presence in India that focus on the latest in e-commerce capabilities. Aside from
being recognized as both a leading e-commerce developer and Top 100 Software Developer by The Manifest, Chetu has also been
recently been acknowledged as one of Clutch.co’s Top 1000 companies in 2019 due to its exceptional reviews and reputation for
client satisfaction. Founded in 2000, Chetu is a global provider of software development solutions and support services. Chetu's
specialized technology and industry experts serve startups, SMBs, and Fortune 500 companies with an unparalleled software delivery
model suited to the needs of the client. Chetu's one-stop-shop model spans the entire software technology spectrum. Headquartered
in Plantation, Florida, Chetu has fourteen locations throughout the U.S. and abroad.
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Inspired eLearning Earns Five 2020 Cybersecurity Excellence Awards
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29
Inspired eLearning announced that the company has been named a winner of five 2020 Cybersecurity Excellence Awards.
Their flagship product, Security First Solutions, earned two Gold Awards in the Security Education and one Silver Award
in the Best Cybersecurity Education Provider category. PhishProof, the company’s advanced anti-phishing simulation
software, earned a Gold Award in the Anti-Phishing Category and a Silver Award in the Software category. The
Cybersecurity Excellence Awards honor individuals and companies that demonstrate excellence, innovation, and
leadership in information security. Winners are based on the strength of their nomination and the popular vote by members
of the information security community. Inspired eLearning is continuing to be recognized as a leader in the
computer-based training market, on the heels of a record-setting 2019, where they won 45 Awards – the most awarded
security awareness company of 2019.
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Namely Recognized as a Top Talent Management Suite by Constellation
ShortList™
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Namely, the leading People Operations Platform for mid-sized companies, announced it was named to the Constellation ShortList™
for Talent Management Suites in Q1 2020. The technology vendors and service providers included in this list deliver critical
innovation to the Human Capital Management space by providing solutions that transform business and HR operations.Namely helps
mid-sized companies manage all their HR needs in a single intuitive platform built to be used by every employee, every day. Namely's
People Operations Platform includes: employee engagement, benefits, payroll, time & attendance, recruiting, onboarding,
performance management, and HR analytics. Products and services named to the Constellation ShortList meet the threshold criteria
for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market
share and internal research. Constellation Research advises leaders on leveraging leading-edge technologies to achieve business
model transformation and streamline business processes. The firm's research portfolio is updated at least once per year as the analyst
team deems necessary based on market conditions.
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PROS Named Winner in 2020 CRM Watchlist Award
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PROS®, a provider of AI-powered solutions that optimize selling in the digital economy, announced it was named a winner in
the prestigious 2020 CRM Watchlist. Created by leading CRM thought leader and industry analyst Paul Greenberg, the award
recognizes companies that had the most impact in the CRM market in 2019 and have the most promise for the future. PROS
selection is its sixth CRM Watchlist recognition in a row, dating back to 2014, scoring highest in the ‘Customer’ category for its
submission. PROS Holdings, Inc. provides AI-powered solutions that optimize selling in the digital economy. PROS solutions
make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed,
precision and consistency. Their customers, who are leaders in their markets, benefit from decades of data science expertise
infused into our industry solutions.
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SAPAchieves First-Place Rankings in Internationally Recognized CeFPro
Fintech Leaders 2020 Report
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SAP SE announced that it took first place in core banking, accounting and treasury management in the FinTech Leaders 2020
Report released by the Center for Financial Professionals, an international research organization. CeFPro also named SAP among
the top 20 in the overall fintech ecosystem. The FinTech Leaders 2020 Report is the most far-reaching and rigorous program
ranking fintech industry leaders. The rankings categorize and evaluate leading fintech companies, vendors and solution providers
based on data gathered from surveys of practitioners, end users and subject matter experts. The report also makes use of original
research and market analysis conducted by CeFPro and backed by an advisory board of 60 international industry professionals.
CeFPro also includes research on industry trends, priorities and challenges. Key findings highlight advanced analytics and AI as
leading opportunities. These takeaways underscore the importance of making technology the backbone of fintech strategies for a
state-of-the-art intelligent suite and digital platform.
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SurveyMonkey Named Top Employer in Canada for Third Consecutive
Year
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SurveyMonkey, the leading global survey software company, has been selected as a National Capital Region’s Top Employer in 2020 for offering
progressive and forward-thinking employee programs. SurveyMonkey has made the list for three years in a row and continues to lead as an employer
in one of the most competitive markets in Canada. Since opening in 2018, SurveyMonkey Canada has grown to 178 employees and is a key hub for the
global business that in total includes 11 offices around the world and a workforce of over 1200 employees. SurveyMonkey Canada assists the business
in engineering, sales, product development and marketing. By listening to employees, SurveyMonkey has incorporated more inclusive family planning
benefits, extended bereavement leave, and just this month launched new mental health benefits. This accolade comes off the heels of the company being
recognized as one of Fortune’s Best Workplaces in the Bay Area and by Glassdoor’s Employees’ Choice Award. SurveyMonkey’s industry-leading
benefits allows employees to do their best work as they help more than 335,000 global organizations and 5,346 enterprise customers collect and act on
crucial insights. Employers in the Ottawa-Gatineau area were selected for their leadership in offering exceptional places to work. Editors at Canada's
Top 100 Employers evaluated companies throughout the area for the 15th anniversary of the National Capital Region’s Top Employers Awards by
comparing physical workplaces, benefits offered, and career development programs.
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Temenos Included in the FTSE4Good Index Series as a Result of Strong
Environmental, Social and Governance Practices
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Temenos, the banking software company, announced it has been included in the FTSE4Good Index Series, created by the global index provider FTSE
Russell. Inclusion in the FTSE4Good Index Series denotes Temenos’ strong Environmental, Social and Governance practices, which form part of its
wider strategy to promote a culture of sustainability, responsibility and ethics across the business and its operations. The FTSE4Good indices are used
by a wide variety of market participants to create and assess responsible investment funds and other products. FTSE Russell evaluations are based on a
company’s ESG-related performance in the areas of anti-corruption, climate change, corporate governance, human rights and community, labor
standards and tax transparency. To achieve constituent status, Temenos underwent independent assessment according to the FTSE4Good criteria.
Alongside the FTSE4Good Index Series, Temenos has also qualified for inclusion in the Sustainability Yearbook 2020, published by S&P Global in
collaboration with RobecoSAM. The Yearbook showcases the world’s best performing companies among industry peers and in terms of financially
material ESG metrics. Inclusion in the Yearbook signifies that Temenos’ corporate sustainability performance ranks in the top 15% of businesses in the
software industry. The announcement follows the news that Temenos ranked in the top 10% of world leaders and fifth out of global software leaders for
overall sustainability in the 2019 Dow Jones Sustainability World Index.
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Rural Sourcing Receives National Award for Workplace Culture
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35
The National Association for Business Resources has named Rural Sourcing as one of the Best and Brightest Companies to Work for in the Nation. The
award recognizes Rural Sourcing’s commitment to creating a culture that fosters collaboration and career growth for its colleagues. This is the second
year Rural Sourcing has appeared on the prestigious national list. As a mission-focused organization, Rural Sourcing is creating IT jobs in middle
America. With six development centers, the company and its colleagues are making a positive impact on the community and the country. And others
have taken notice. Over the past decade, the company has received numerous workplace awards—both on the local and national level—demonstrating
the company’s commitment to delivering the best for its colleagues and customers. In the technology industry, there is a constant struggle to find talent.
Rural Sourcing has become an answer for many FORTUNE 1000 companies and high growth tech companies that are looking for quality and security
while staying within budget. The Best and Brightest Program honored 540 national winning organizations from across the country out of 5,000
nominations. In addition to honoring all national winners, the top 101 highest scoring national winning companies were also announced. Elite awards
are presented to the highest winning companies that demonstrated exceptional innovative human resource practices and set high standards for all
businesses during this year’s National Best and Brightest Summit.
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Saba Recognized as a Strategic Leader in Fosway 9-Grid™ for Learning
Systems for Sixth Consecutive Year
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Saba Software, a leading global provider of personalized talent experience solutions, announced it has been recognized as a Strategic Leader in the
Fosway 9-Grid™ for Learning Systems for the sixth consecutive year. This placement recognizes Saba for its continued market growth and innovation
in its learning experience capabilities, as well as the company's continued strong customer advocacy and market presence in Europe. Since the last
Fosway 9-Grid for Learning Systems was released, Saba accelerated its learning innovation with the launch of its learning experience platform – Saba
me:time. Backed by deep neuroscience and behavioral expertise, Saba me:time delivers a highly personalized, engaging learning experience, guided by
the unique interests, preferences and aspiration of users, thus aiding in talent mobility, skill acquisition, and overall talent retention. Saba me:time also
harnesses the power of Saba's robust and growing content network to enable talent leaders to deliver the most relevant, high-quality content, when and
where learners want it.Saba also introduced Saba Studio, its award-winning in-house digital content design agency that helps customers create custom,
branded digital experiences within the Saba Cloud platform. The Studio team applies design thinking and COM-B behavioural science to help clients
solve problems, tell stories, create new experiences and change behaviors. Saba's powerful digital learning expertise also earned the company
recognition as a Strategic Challenger in the Fosway 9-Grid™ for Digital Learning.
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SAP Named a Leader in IDC MarketScape for Supply Chain Planning
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SAP SE announced it again has been named a leader in the “IDC MarketScape: Worldwide Overall Supply Chain Planning 2019 Vendor Assessment” * for its
cloud-based SAP Integrated Business Planning for Supply Chain solution. SAP’s mission is to enable the company’s customers to achieve competitive advantage
and advance in planning maturity in the world of the modern digital supply chain, a world of highly variable demand and complex supply networks. This is
achieved by providing a seamless, user-friendly planning platform (SAP Integrated Business Planning) to enable low-latency planning and re-planning across
supply chain functions. SAP Integrated Business Planning helps customers optimize their businesses for productivity, and recent updates include the infusion of
machine learning throughout the solution. This enables real-time, continuous, event-driven and automated planning, and close interoperability with finance,
execution and business networks. IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information
and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and
quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in
which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be
meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective
vendors.
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Marketing excellence recognised at the Chartered Institute of Marketing
(CIM) Excellence Awards 2020
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38
The Access Group marketing team have been recognised for marketing excellence as it is announced they are finalised for two CIM
Awards. The CIM Marketing Excellence Awards, now in its 11th year is an opportunity to celebrate the outstanding marketing by
organisations, teams and individuals.The Access Group marketing team have been recognised for marketing excellence as it is announced
they are finalised for two CIM Awards. The CIM Marketing Excellence Awards, now in its 11th year is an opportunity to celebrate the
outstanding marketing by organisations, teams and individuals. Two campaigns are being recognised at the prestigious event that takes
place on 2nd April 2020 at the Brewery in London. The Recipe for Success campaign delivered by the Access Hospitality division is a
finalist in the Best Integrated Marketing campaign (Large) category; and The Hidden Dynamics of Homecare for Best Content Marketing
Campaign for our Health and Social care Division. Both campaigns have not only delivered on the goal of increasing brand awareness
within their relevant sectors, but they have helped generated significant new business opportunities for Access.
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Valamis’ Continuous Growth and Performance Recognized by the 2020
Fosway 9-Grids™
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39
Valamis, the global leader in digital learning technologies and workforce development, announced that it has been listed in the 2020 Fosway
9-Grids™ for Digital Learning in addition to Learning Systems. Valamis was recognized as a digital learning solution that has reputable customer
advocacy and performance in enterprise organisations.The Fosway 9-Grid™ is an annual market analysis of the Digital Learning and Learning
Systems markets. The multi-dimensional model compares the relative position of solutions and providers based on their Performance, Potential,
Market Presence, Total Cost of Ownership, and Future Trajectories across the market.Fosway Group is Europe's #1 HR industry analyst. The
Fosway 9-Grid™ provides a unique assessment of the principal learning and talent supply options available to organisations in EMEA. Now in its
sixth year, the analysis is based on extensive independent research and insights from Fosway's Corporate Research Network of over 200 customer
organisations, including BP, HSBC, PwC, RBS, Sanofi, Shell and Vodafone.Valamis is a digital learning company specializing in workforce
development. The company develops Valamis - Learning Experience Platform. Valamis' customers are large organizations spanning all industries,
but predominantly in finance and insurance, complex manufacturing, and professional services. Headquartered in Joensuu, Finland, Valamis
operates internationally with offices in the US, the UK, Germany, the Netherlands, and Russia.
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Galvanize Named One of BC’s Top Employers for Seventh Consecutive
Year
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40
Galvanize, the global leader in SaaS governance, risk, and compliance software, has been selected as one of BC’s Top Employers for the seventh
year in a row. The award is given in recognition of Galvanize’s commitment to providing an exceptional work environment, including the
company’s stunning workspace, employee-first culture, dedication to employee training and career advancement, robust benefits, and transparent
communications.Galvanize’s employee-first culture places an emphasis on open communication, innovation, and career growth, with numerous
initiatives such as industry-leading in-house training programs for emerging leaders, management effectiveness, internal change agents, and new
hires. Employee well-being remains a top priority, through initiatives such as financial planning and mindfulness sessions, salary top up for new
parents on maternity and parental leave, and personal wellness spending accounts. This gives Galvanites the chance to customize their wellness
program with things like yoga classes, fitness equipment, music lessons, and ski lift tickets.The physical workspace at Galvanize reflects the
transparency and focus on employee well-being. Designed by employees, the space features open-concept desks, 125 individual meeting areas,
and four sprawling kitchen and lounge areas. Open communication is promoted through company initiatives like frequent town halls, global
all-hands meetings, and easily accessible 1:1 time with the CEO.
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Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities
as Part of Its Digital-First Strategy
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41
Amdocs, a leading provider of software and services to communications and media companies, announced that Vodafone Spain will use Amdocs’digital
engagement capabilities to unify its customer journeys across multiple online channels for quick and more personalized experiences. Through this
project, Amdocs has enabled Vodafone Spain to understand its customer journeys across all assisted and unassisted touch-points of the digital business,
including SMS, Facebook, Twitter, website and in-app interactions. By partnering with Amdocs and NICE inContact, Vodafone Spain can now better
understand its customers and the context of all interactions. This enables them to grow care-to-commerce revenue by making more relevant predictive
care and promotional offers to customers, including integration with TOBi, Vodafone’s virtual assistant based on Artificial Intelligence. Vodafone
Spain’s new customer engagement layer powered by Amdocs extends the ongoing collaboration between the two companies.
Supporting Resources
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KT Selects Amdocs CatalogONE Cloud-Native Solution to Rapidly
Create and Launch New 5G Services
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42
Amdocs, a leading provider of software and services to communications and media companies, announced that KT Corporation, the largest quad-play
service provider in South Korea, has started to upgrade and migrate their existing product catalog to Amdocs CatalogONE. This solution enables
operators to create, deploy, test and launch new services at a much faster pace and quickly take advantage of new 5G use cases and revenue
opportunities.Amdocs CatalogONE is one of the building blocks of CES20, Amdocs’ new cloud-native and microservices-based customer experience
suite. It enables end customers to benefit from more frequent service innovation and updated plans and bundles, as well as more market-driven
promotions, such as offerings around special events and new 5G features, tailored for specific customer segments and sales channels. With a centralized
view of all products and services and advanced user interface, collaboration platform and approvals and notification management capabilities, the
simple-to-use Amdocs CatalogONE allows business and marketing users to manage the offering lifecycle and create frequent configuration updates. To
be deployed on the cloud, it will enable KT and Amdocs teams to efficiently collaborate and handle multiple business requests in parallel. Having
previously deployed Amdocs’real-time convergent charging solution, KT will be able to further accelerate its ability to introduce and monetize new 5G
consumer and enterprise offerings.
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Geneva-based Banque Cramer &Cie SA selects Avaloq’sBPaaS solution to
underpin continued growth
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43
Geneva-based Banque Cramer &Cie SA has selected Avaloq’s Business Process as a Service solution for a further 10-year term to support the
institution’s future growth ambitions. Avaloq, a long-term technology partner for the institution since 2011, was awarded the contract after a competitive
tender process. The win underscores Avaloq’s commitment to serving, and growing its market share among, the Geneva-based private banking
community. The roots of Banque Cramer go back as far as the eighteenth century. The highly respected institution caters to a selected private and
professional clientele through personalised portfolio management, advisory and wealth management services. Its clients are wealthy individuals and
families, independent financial advisers and professional institutional investors. The new 10-year contract sees Avaloq’s partnership with Banque
Cramer expanded with additional tools and functionalities, such as Front Workplace, to enable the bank to enhance its market proposition and
competitive positioning even further. Over the prior eight years, Avaloq has helped Banque Cramer to simplify and upgrade its IT systems, allowing the
bank to focus on customer service and growing the business both organically and through acquisitions, including the acquisitions of Banque de Dépôts
et de Gestion in 2013 and Valartis Bank AG in 2014, both of which were brought onto Banque Cramer’s Avaloq platform in less than three months.
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Adecco, World's Largest HR Staffing Firm, Selects beqom to Advance
Pay Processes
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44
Beqom, a cloud-based compensation management software provider, announced that The Adecco Group, the
world's largest human resources provider and temporary staffing firm and a Fortune Global 500 company, has
selected beqom’s solution to manage its salary review and bonus compensation processes, integrating directly with
Adecco's existing HRIS landscape. beqom initially will be deployed for 9,000 employees in France. With more than
5,200 branches in more than 60 countries and territories around the world, The Adecco Group offers a wide variety
of services that include temporary staffing, permanent placement, career transition, re-skilling and talent
development, as well as outsourcing and consulting.
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PlaceMakers Transforms Building Supply Distribution in New Zealand
with Descartes
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45
Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that PlaceMakers, New Zealand’s
leading supplier of building materials and hardware, is using the cloud-based Descartes Route Planner™ solution to centralize distribution
planning operations across the country. The Bestrane Group, a Descartes ‘United by Design’ partner in New Zealand, implemented the solution to
automate route planning and execution to better serve PlaceMakers’ more than 300,000 retail and trade customers. Descartes Route Planner is a
cloud-based solution that helps improve operational efficiency and the customer experience through optimized route planning and execution. It
supports companies with dynamic delivery environments including same-day delivery by offering flexible, optimal, and reliable time windows and
delivery options. With an integrated GPS-based mobile application, the solution has the capability to coordinate drivers, dispatchers and call
centers to help ensure that routes are executed according to plan and exceptions are handled efficiently. The Bestrane Group was founded to
address the gap in market between traditional management consultants and technology vendors. Bestrane combines ‘real-world’ and extensive
operationally based industry knowledge with expertise in specific best of breed software applications and related consultancy services to deliver a
unique blend of technology enabled solutions.
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PLOS adopts dimensions to monitor data and trends in Open Access
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Digital Science and PLOS are pleased to announce an agreement that will provide Dimensions Analytics and API to PLOS. Dimensions
enables publishers to delve into a breadth of data and metrics to perform invaluable analyses and translate them into usable business insights.
PLOS, a leading Open Access publisher that empowers researchers to transform science, will utilize the powerful analytical features to
monitor trends in the Open Access landscape and to help shape their business development strategies. Dimensions is a research information
platform which has been developed to provide a broader view on the research process and activities beyond publications and citations only.
While covering 108 million publications with 1.2 billion citations, Dimensions also contains $1.6 trillion of funded grants, 500,000 clinical
trials, 36 million patents, 450k policy documents and 1.5 million datasets as a linked dataset to create a deep understanding of the resources
injected into the research system and how they translate into outputs and impact.PLOS is a nonprofit, Open Access publisher empowering
researchers to accelerate progress in science and medicine by leading a transformation in research communication. Since their founding in
2001, PLOS journals have helped break boundaries in research communication to provide more opportunities, choice, and context for
researchers and readers.
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AWILCO Drilling Selects ERP Solution from Ifs to Power
State-Of-The-Art Rig Fleet
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IFS, the global enterprise applications company, announces that Awilco Drilling, a North Sea drilling contractor has selected IFS Applications
™ to support its new-build program for two sixth-generation, harsh-environment semi-submersible rigs. With two state-of-the-art hybrid rigs
under construction and two more sister rigs as options, Awilco Drilling aims to become the most digital and environmentally friendly drilling
operator in the North Sea. To support this plan, the company chose to partner with IFS, based on ERP vendor’s long and successful track
record in the oil and gas industry as well as the robust industry-specific capabilities of IFS Applications. The IFS solution, which will support
more than 500 users, includes support for mission-critical processes including maintenance, project management, financials, supply chain,
procurement, document management, and human capital management (HCM). The solution also includes IFS Replication, a tool to manage
data synchronization between onshore headquarters and offshore units. The solution also features IFS IoT Business Connector™, which will
empower Awilco Drilling to capture and analyze asset data transmitted by sensors installed on the rigs. Each rig is equipped with a multitude
of sensors, capable of feeding data on the condition of the rigs into IFS Applications. This will enable Awilco to aggregate relevant operational
data to make informed decisions and trigger predictive maintenance activities to lower operations costs.
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Global Manufacturer USTER Technologies Extends Value-Chain Visibility
with Ifs
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IFS, the global enterprise applications company, announces that Uster Technologies AG, the global leader in textile testing and quality control,
has chosen IFS Applications™ in the IFS Managed Cloud™ on Microsoft Azure to support its entire value chain from production and quality
assurance to maintenance and after-sales service and support. Headquartered in Uster, Switzerland, Uster Technologies’ textile testing and
monitoring instruments and systems have set the standard for innovative, easy-to-use technology for more than 70 years. As an ISO
9001:2015-certified provider of high-precision instruments and expert consultancy, USTER focus on quality and customer value is
uncompromising. To maintain and future-proof its leading market position, the company needed to replace its legacy business system, which
comprised an outdated platform in addition to a number of third-party point solutions. Facing an upgrade and re-implementation, USTER took
the opportunity to re-evaluate the latest options in-market and chose IFS Applications based on the suite’s comprehensive and fully integrated
functionality. Deployed as a fully managed cloud solution, IFS Applications will cover all mission-critical business processes, including
manufacturing, quality management & assurance, warehousing, supply chain management, maintenance, project management, customer
service, financials, and human capital management.
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Hine Group Turns to Ifs to Unify and Expand Its Business Globally
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IFS, the global enterprise applications company, announces that Hine Group, the global supplier of hydraulic solutions and cooling systems
for industrial and renewable energy companies, has selected IFS Applications™ to ensure improved operational efficiency and increased
competitiveness. Founded in 1974 and with more than 40 years of experience in the design, development and manufacture of hydraulic
systems, Spain-based Hine Group helps its clients succeed in a highly competitive environment. With some 65,000 wind turbines powered by
its technology, Hine Group operates seven production plants and has more than 650 employees in Spain, USA, China, India, and Brazil.
Following an exhaustive selection process, where global ERP vendors such as SAP, Infor and Microsoft competed, Hine Group selected IFS
Applications due to the solution’s comprehensive, out-of-the-box functional coverage. Deciding factors were the system’s flexible scalability
and configurability to accommodate the group’s different divisions, as well as its robust reporting capabilities. The selection of IFS
Applications is another important step in the development of a strategic transformation initiative that Hine Group launched in 2017 to unify
its business globally. Among the main objectives are to increase productivity, improve decision-making, and acquire a 360-degree, real-time
view of the state of play in all plants worldwide while continuing to offer customers the best and most competitive service.
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IFS To Propel Global Growth of Precision Manufacturer Tlt-Turbo
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IFS, the global enterprise applications company, announces that TLT-Turbo GmbH, one of the world’s leading manufacturers of
technology-driven industrial fans and ventilation systems, has opted to deploy IFS Applications™ across its sites in Germany, USA, India and
South Africa. TLT Turbo’s state-of-the-art fan solutions can be found in the London Underground, the Ferrari Formula 1 wind tunnel in
Maranello, and in Europe’s largest Coppermine in Polkowice-Sieroszowice, Poland. As its incumbent SAP business system was unsuitable
for a global project manufacturing business model, the company launched a comprehensive evaluation project to find an ERP solution that
could ensure project efficiency, control, and transparency. The choice fell on IFS Applications as the only platform that could deliver
comprehensive and flexible project management capabilities across its global organization. By ensuring one version of the truth regardless of
site or country, TLT-Turbo will be able to analyze its performance in real time for enhanced decision-making. The IFS solution, which will be
implemented by IFS Certified Platinum Services Partner Eqeep, will support all business-critical processes, including manufacturing, project
management, maintenance, sales & service Supply Chain, warehousing, mobile workorder management, document management, and
financials.
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CotonificioAlbini Digitizes Asset Management with Infor
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Infor, a global leader in business cloud software specialized by industry, announced that CotonificioAlbini, a famous Italian brand and the largest European
manufacturer of shirt fabrics, has chosen Infor CloudSuite EAM to help digitize the corporate asset management. Implemented by Italian partner Know-How, the
solution will allow the textile sector company to improve its management of the maintenance processes of the group's assets and operating personnel. Formed in
1876, with over 140 years of experience in the textile sector and a strong focus on innovation and quality culture, CotonificioAlbini manages a large portfolio of
assets at its factories in Italy, Egypt and the Czech Republic. Previously, it had no IT system for controlling asset management, so the company has chosen Infor
CloudSuite EAM to provide a global and unified platform with common graphics to control maintenance costs, purchasing and component replenishment. Infor
CloudSuite EAM is a best-in-class business asset management software that helps to digitize and optimize maintenance operations to achieve new levels of
efficiency. The solution has been built to reflect the many nuances of vertical industries and allows users to analyze the main maintenance and other operating
processes, to identify more efficient and effective ways of operating. The high configurability of the solution allows for perfect adaptability to the needs of the
company and ensures maximum scalability, from an evolutionary perspective. CotonificioAlbini will implement a series of modules relating to the request of the
work order following the reporting of a fault, work order planning for maintenance workers, the procurement and consumption processes of spare materials and
activities related to inventory, up to intra-warehouse transfers and specific user-warehouse authorizations.
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SodaStream Puts Sparkle into Asset Management with Infor and GIV
Solutions
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Infor, a global leader in business cloud software specialized by industry, announced that SodaStream, the Israel-based manufacturer of the consumer
carbonation product of the same name, has deployed Infor CloudSuite EAM. Delivered and supported by GIV Solutions, the Infor solution will
facilitate more proactive asset management at the manufacturer, facilitating innovation, minimizing costs and maximizing performance. Acquired in
2018 by PepsiCo Food Corp. for $3.4 billion, SodaStream operates in 45 countries, and its products are sold in more than 80,000 retail stores to about
35 million consumers. With approximately 6,000 assets spanning equipment and machinery units such as plastic injection and assembly machines and
metal processing and assembly machines, maintenance is a crucial element of its operations. To maximize the availability of production equipment and
machinery and to enhance service and response times for maintenance while reducing costs, SodaStream identified a requirement for a new
maintenance management system. Having reviewed the market and been impressed with GIV Solutions’ many successful enterprise asset management
deployment projects, SodaStream chose GIV Solutions and Infor CloudSuite EAM. The EAM system is deeply integrated into the SodaStream ERP
system and the control systems of the production floor, which means the lifecycle of all assets can be managed fully. SodaStream is expecting to benefit
from best-in-class asset management capabilities that will underpin more consistent maintenance policies across all sites and support three languages.
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Fetim Group Improves Productivity with Infor
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53
Infor, a global leader in business cloud software specialized by industry, announced that Fetim Group, a Dutch construction and home decor leader,
is using an Infor benchmark of 800 world-leading companies to improve its processes and workflows. For this benchmark, Infor collected data
from global manufacturing and distribution companies on how they operate. Analyzing and comparing this data has helped Fetim improve
productivity and workflow efficiency. Further, Fetim is playing an active role as an advisory group member to improve Infor’s software and to help
it better align with customer needs. Fetim’s IT architecture is built on the best-of-class principle, and the company already uses Infor CloudSuite
Distribution Enterprise, based on the Infor M3 ERP (enterprise resource planning) application and Infor CloudSuite Configure Price Quote, a
digital portal to improve the customer buying experience. It is currently rolling out Infor CRM and the acclaimed Infor Nexus to realize an online
real-time collaboration platform to help improve cooperation with suppliers and to maximize the reliability of the supply chain. Integration with
other applications, such as a third-party warehouse management system, is handled by Infor OS, a hybrid cloud platform that brings together
business processes, integration and artificial intelligence (AI). The next step in Fetim’s digitalization process will be deployment of Infor Coleman
to add AI across the platform.
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Piriou Expects to Double Revenues Following Digital Overhaul
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Infor, a global leader in business cloud software specialized by industry, announced French shipbuilder Piriou has chosen Infor LN software to help
transform its global production, repair, and maintenance operations. Piriou, which builds mid-sized boats for private and public use, military and
commercial fishing, has decided to implement a modern enterprise resource planning software system in a quest to double its revenues over the
next five years. Previously, Piriou used an AS/400-based ERP system that offered limited functionalities, only supported the French language and
was not user friendly. This inhibited Piriou’s growing number of production and servicing operations users at its shipyards in Africa and Vietnam.
After a thorough review of eight vendors including IFS, Microsoft and SAP, Piriou chose Infor LN, supported by French systems integrator
Hélyad. Using Infor LN, Piriou expects to increase its production volume by better optimizing its production and giving users direct visibility to
component parts ordering. This will be particularly beneficial to system users in Vietnam, who are faced with increasing complexity when ordering
parts through various layers of suppliers or intermediaries, which currently hampers visibility and speed. Infor LN is ideally suited to Piriou’s
complex ordering, production and supply chain processes. Piriou holds no product stocks; it builds ships to customers’ unique requirements. Some
designs take up to four years to fully scope and test to a customer’s requirements.
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