Personal Information
Organización/Lugar de trabajo
Barcelona Area, Spain Spain
Ocupación
Service Designer & Design Researcher
Sector
Design
Acerca de
I am a highly analytical researcher and designer, passionate about understanding people and organisations. I help best in very early design stages and when services, products or policies need substantial re-steering.
I am a regular speaker in multiple local and international conferences, such as Advancing Research (2020), Service Design in Government (2014-2019), Service Design Network Conference (2019).
Etiquetas
service design
design research
public services
measuring value
strategy
performance metrics
customer centricity
mobility
signage
design probes
government
parent engagement
education and training
policy
sant quirze del vallès
prototyping
Ver más
- Presentaciones
- Documentos
- Infografías
La nueva lógica de servicios: Operaciones centradas en los usuarios
david lopez
•
Hace 12 años
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015
Service Design Berlin
•
Hace 8 años
Design with Personas: A Lean Approach
Erin 'Folletto' Casali
•
Hace 9 años
From User Experience to Citizen Experience
Jess McMullin
•
Hace 8 años
Big Picture Design: Systems, Strategy, Policy, Delivery
Jess McMullin
•
Hace 8 años
Change checklist
Dave Gray
•
Hace 9 años
Conquering Complexity: Mindset & Tools for Growing Public Design Capability & Capacity
Jess McMullin
•
Hace 9 años
Squiggle birds
Dave Gray
•
Hace 9 años
Design Thinking, What I have learned in a year?
Mussab Sharif
•
Hace 9 años
Design Thinking is Killing Creativity
designsojourn
•
Hace 13 años
Design to the Power of Ten
Andy Polaine
•
Hace 9 años
When service design meets the connected company
Dave Gray
•
Hace 10 años
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Wim Rampen
•
Hace 14 años
Knight civic-tech
Knight Foundation
•
Hace 10 años