Troubleshooting Guide Template

1. Troubleshooting Guide Template
You can use this Troubleshooting Guide template to help users detect
and correct problems with software, electrical or automotive systems.
This 12 page MS Word template also includes a Free Excel
spreadsheet for sample entries.
FYI: This is also part of the Technical Writing Template Pack.
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Troubleshooting Guide only $4.99!
Use this Troubleshooting Guide to:

2. • Help developers, users and testers when troubleshooting a
new application, network, or testing cars, electrical or
automotives.
• Identify prerequisite skills and knowledge required for various
roles is detailed below.
• Identify what Developers or Users must be experienced with
before using the software, car or device.
• Provide guidance on how developers can reduce the likelihood
of errors occurring in the application.
• Describe how you can minimize the number of anomalies
introduced into your solution through development practices,
better coding, frequent testing, repeatable deployment, and
source code control processes.
• Discuss Development Best Practices, such as how to minimize
the errors introduced into your application by following a
consistent rule for naming namespaces.
Free Excel Template
MS Excel spreadsheet for capturing and resolving issues
Table of Contents
1. Introduction
1.1. Prerequisites
1.1.1 Prerequisites for Developers
1.1.2 Prerequisites for End Users and IT Professionals
1.2 General Prevention

3. 1.2.1 Application Development
1.2.2 Best Practices
2 Troubleshooting Q & A
2.1 Common Error # 1
2.2 Common Error # 2
2.3 Common Error # 3
2.4 Common Error # 4
2.5 Common Error # 5
3 Appendix A: Acronyms, Abbreviations & Definitions
4 Appendix B: Related Documentation
5 Obtaining More Documentation
Who Should Use this Guide?
This document is designed to help end users, developers, and System
Administrators who are building, deploying, and using your application.
Of course, as this template is very easy to modify, you can use it for
other areas, such as when troubleshooting cars, automobiles, electrical
appliances, home systems, and networks. The layout of this template
means that you can adjust it very quickly and use it for your own
requirements.
Typographical Conventions
To make this document more useful, we've added the following
typographical conventions to highlight key information:
Bold - Command and option names appear in bold type in definitions
and examples. The names of directories, files, machines, partitions,
and volumes also appear in bold.
Italic - Variable information appears in italic type. This includes user-
supplied information on command lines.
Monospace - Screen output and code samples appear in monospace
type.

4. Square brackets [ ] surround optional items.
Angle brackets < > surround user-supplied values.
Percent sign % represents the regular command shell prompt.
Troubleshooting Guide only $4.99!
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About the Author: Ivan Walsh provides technical writing tips every day. Make sure to
get his free tips, tools, and templates at http://www.klariti.com/Troubleshooting-
Guide-Template/