IWMW 2002: The Lecturer's MIS Menu: Why Silver Service Is Off And Drive-Thru's In
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Plenary talk on “The Lecturer's MIS Menu: Why Silver Service Is Off And Drive-Thru's In” given by Stephen Tanner at the IWMW 2002 event. See http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2002/sessions.html#talk-tanner
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IWMW 2002: The Lecturer's MIS Menu: Why Silver Service Is Off And Drive-Thru's In
- 1. The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services
- 2. Scene Setting • Experiences of FE (with some HE) • Delivering ‘management’ information to lecturing staff • Use of commercial systems with Web components
- 3. Situation Pre 1998 • MIS as Dark Art • Ownership & Trust? • Mix of linked & disparate systems • Only ‘timetabling’ for lecturers
- 4. Drivers for Change • Change in management, change in culture – Open attitude, open information – Corporate responsibility • Not ‘real’ world – Tribal Systems • Home grown exposures – Year 2000 – Technology – Complexity – Individuals
- 5. Strategy • Single integrated information source • CIS not MIS – Central management, local responsibility • Openness and ownership – Information triggers action • Accessibility through simplicity Systems to deliver?
- 6. Systems • Integrate as far as possible • Commercial partnership • Best of breed for some – timetabling – HR • All to have Web components – Views onto same database
- 7. CURRICULUM ENRENQS APPS STUEXAM REGIS ISR LINKS FEES FD EBS Cedar / FD eFinancials FD OLIB Libraries CCM Facility Timetabling MS Great Plains PWA HR The System Components
- 8. CURRICULUM ENRENQS APPS STUEXAM REGIS ISR LINKS FEES FD EBS Cedar / FD eFinancials FD OLIB Libraries CCM Facility Timetabling MS Great Plains PWA HR Information Flows Student details Staff, Courses Events Staff Payments
- 9. CURRICULUM ENRENQS APPS STUEXAM REGIS ISR LINKS FEES FD EBS FD OLIB Libraries CCM Facility Timetabling MS Great Plains PWA HR The Web Components OLIB WebView eManager Web Timetables Cedar / FD eFinancials EBS Agent
- 10. The Silver service • Information done just the way I like it – Completely by someone else or – 100% Home grown
- 11. The Drive Thru • Globally available • DIY world • Consistent menu
- 12. The Intranet Menu • Library catalogue search • Timetables by Course, Location & Lecturer • Staff management inc Sickness and Absence recording
- 13. EBS Agent – What’s on the menu • Student & course centric info • On line reporting • eRegisters
- 14. Homepage
- 15. Course List
- 16. Student
- 17. Student History
- 18. On line Reporting • Run live • Knows personal tastes • Scheduled Reports via Email • Managed Reporting Engine
- 19. Reports Menu
- 20. Briefcase
- 21. Snapshot
- 22. eRegisters • Marking & Submitting registers on location • Via Web or Email attachment • Classroom v ‘typing pool’ input
- 23. Issued to me
- 24. Mark
- 27. How did we sell it? • Enrolment time • Desktop reporting • Attendance monitoring 31M ay 2002 report: fdClssLst V1.0 Class list - with photos ZC37341 GNVQ INTER LEIS & TOUR (LEISURE) A01/02 1102639 Alderson, Leejay 1097890 Andrews, Justin 1094979 Browning, Benjamin 1086771 Burbridge, Stephen 1098679 Burns, Ryan 1096190 Collins, James 1098197 Francis, James 1096475 Goddard, Matthew 1102453 Heywood, Victoria 1073536 Hynes, Zara 1097223 Larmie, Ashley 1102842 Matthews, James Page 1 of 2
- 28. Hot Peppers • Empowers those who want it • Questions those who don’t • THE position is….. • Ownership , manual admin • Nearly all UDI dbs gone
- 29. Cold Turkeys…. • You don’t send me datasets anymore • Not exactly 100% uptake – Still not working in ways lecturers do – Generation gap – Lecturers & Learning – Not all want DIY world – We still have phones – IT isn’t everything
- 30. To keep the customer satisfied….. • Get the core good first • Processes are key • Support, handhold & cajole • Reliable I & T • Drip, drip & drip • Responsive listening
- 31. Icing on the cake • Automate more tasks – End of year reports – 3 missed classes letters / emails / SMS messages? • eProgressions • Funding Reports • Configurable screen fields
- 32. Future Dishes • VLE (FD Learning Environment 2.2) • eStudent Records • Lecturer centric • Merging of VLE + Agent • Web based MLE
Editor's Notes
- 10,000 students Management in inverted commas as much broader than that – about using It to assist and transform way lecturing staff interact with and use info – maybe that’s a bit grand to talk about radically doing that just yet.. Using web components since 1999
- Senior management will key in all this This is the way everyone’s going to do things Tribal depts doing UDI Old chestnut - Central systems didn’t reflect reality – that’s because they were central, (limited access to information specialists e.g. ac reg, support offices) and two way info exchange wasn’t there to improve quality & usefulness Own separate databases but developed in absence of centre meeting needs Old green screen forms Skills limited Too critical a part of business
- For integrated read interoperable or on a bad day linked….
- Integrated really meant same supplier Student Records, Curriculum, Exams, Enquiries, Applications Financials separate but linked same supplier Didn’t have the resources nor believe that was the best way to deliver even if we did – good commercial companies should be market driven delivering what the best and majority of users want and quickly responding to those demands Web views open up access – just views at this stage
- Best of breed approach but with strong leaning towards one particular supplier – did have some historical element but they were only ones really talking the whole strategic vision
- What difference are the web components going to make….? Either wanted nothing to do with information or if did… …support staff collected and presented on their desk Their reports just how they liked them, if they wanted this column, this formatting, this colour they should have it their stats just how they liked them (if not saying what they wanted lets change the definition) or… They built & maintained their own system Lecturer built own GNVQ Tracking System v.good but then retired…… All a bit labour intensive and a bit difficult to compare and contrast…..
- Not so much McD but McE Benefit of the web – securely available from any desktop You have to go and get it – big culture change for many lecturing staff – anything admin was something someone else did Limited menu but at least consistent wherever you go Analogies with bland, unappetising, happy meals but can’t say they aren’t pervasive
- Double secure logon
- Mention options for courses along the top
- Context specific – brings up course reports when looking at courses, students when
- Administrator can check on status of auto-issued registers
- Happy Meals with effigies of Senior Management Team How many on my course, will it run? SMT member gathering up teaching staff in quiet times to go to training Rogues Gallery
- In 3 years, (eRegisters piloting for 1), what’s worked….. The culture is changing….. Questions because everythings open, no excuses for not knowing/having access Many lecturing staff complaining too little too basic & they’re right Reduces admin load for trad support & registry staff but also teaching staff GET SOME ACTUAL QUOTES & USAGE STATS
- And what hasn’t…… Not integral but add on – don’t work primarily at a PC or with a laptop, not the first thing they reach for. Quite what ways some lecturers do work I’m not exactly sure but only Partially delivering on all their information and manipulating that info needs GET SOME ACTUAL QUOTES & NON USAGE STATS!
- CORE RIGHT – integrated / interoperable systems, single source of information PROCESSES KEY – Don’t duplicate paper systems but automate familiarity and add something. Going to have eRegisters, don’t have paper backups SUPPORT eRegisters was 1st application (after email) most teaching staff expected to use daily – developers didn’t appreciate how simple and slick had to be. Many staff disliked in classrooms (uncomfortable & impatient) Linked to push on attendance monitoring Instant feedback, continuous support bod critical for explaining use & info issues Initially had lecturing staff saying they hated it….was it the technology, the usability or the fact they knew registers were being checked up on……and then saying after a while they could see the benefits….. RELIABLE I&T – information more often at fault than the technology – but if lecturers could see the systems were matching reality that gave it credability & ownership. DRIP, DRIP – sell those benefits! I’m doing a staff development session in 2 weeks time – staff ‘forget’ what’s there and what it can provide. Trad depts have to keep reminding staff don’t call us but look here in future RESPONSIVE LISTENING Early eRegisters had clunky confusing interface, not helpful, unreliable. Good ideas coming back from lecturing staff
- Big advantage because Agent & Le share their interface – far less steep learning curve Whole of Student Records like Financials goes completely web based away from current client server configuration Lecturer centric – groups their courses, timetables, tutorials, schemes of work Make merged Agent/VLE sufficiently interoperable with all web versions of main systems (resources, timetabling, financials, HR) and you have a full web MLE….under some definitions