1. MBS Trivia
1. Please list all after hour emergencies, that your property responds
to.__________________________________________________
____________________________________________________
____________________________________________________
2. Where is MBS located? ____________________
3. True or False- The phone etiquette has the directions on the back of
it.
4. How many apartment communities does MBS have in San Antonio and
Austin total? __________
5. True or False- The MBS procedure on the guest card follow-up is 24
hours after the first visit.
6. True or False- Jump, Greet, and Smile is a policy that MBS requires.
7. True or False- Your Residents First Book is to be done daily not
weekly?
8. Who is Katrina Avila and what role does she play with MBS?
_____________________________________
9. True or False- Rachel Crew is our Vice President that you contact
when you activate your open door policy?
10. How many service requests does MBS require that you call back?
________________.
11. True or False- The model walk sheet is only for the Leasing
Professional to sign off on every day?
12. What is EFFECTIVE MARKETING? ___________________.
13. True or False- Preferred Employers are to be visited daily for all of
your marketing needs?
14. Your daily traffic should be entered into AMSI weekly. -True or
False?
15. How many people can live in a two-bedroom apartment home? ______
16. How many people can live in a three-bedroom apartment home? _____
17. How many people can live in one bedroom apartment home? ________
18. How many rings can your office phone ring before picking up? ______
19. Where can you conduct your out-reach marketing and how many times
per week does MBS require?
_______________________________
2. 20. True or False-Employees are allowed to live on site only after you the
Manager approves the apartment and move-in date.
21. What is a team close? _________________________________
22. The Hot Sheet is updated how many times a week?
______________
23. Please list the requirements/back up needed on any prospective
applicant based on the MBS rental
Criteria.______________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
24. True or False- The DSR is a report that only Managers do?
25. True or False- A front porch light out is considered an emergency?
26. True or False- A student ID is a form of identification that MBS will
allow due to many UTSA students.
27. True or False- A resident that signs a 6 month lease will receive more
rent off per month than a resident that signs a 12 month lease?
28. How much is our resident referral discount? ____________
29. Please provide the monthly concession for a prorated one month free,
13 month lease, and market rent is $1189.00.________________.
30. What is the difference between a prorated discount and an up-front
discount?
____________________________________________________
_____________________________________________
31.
32. True or False- A lease is not considered on the books until you have
monies in hand?
33. True or False- How are we doing cards are to be put in move-in
packets only?
3. 34. True or False-Conservation logs are to be walked monthly but turned
in every week to Regional Office?
35. True or false- Green pools are allowed if you are not getting your pool
supplies?
36. What is the difference between the Detail Unit Status and the Hot
Sheet???
____________________________________________________
____________________________________________________
_____________________________________________
37. True or False- You are allowed to hold your move-outs until the
Manager or your Assistant walks the apartment home?
38. True or False- You are allowed to show an apartment home to a
prospective client that is almost in ready condition?
39. True or False- A phone shop that scores a 70% in considered a
passing score?
40. What does H.E.A.T. stand for and why would H.E.A.T. take over your
community?
____________________________________________________
____________________________________________________
____________________________________________________
___________________________________________
41. True or False- A make-ready is complete once the Leasing
Professional walks it?
42. True or False- Tour paths are allowed to have patio violations if your
occupancy is sitting in the low 80’s.
43. True or False- Pools are cleaned once a week not daily in the winter
time?
4. 44. True or False- Flower pots only have flowers planted in summer
months.
45. True or False- MBS allows you to close the office on Saturday so
that you may step out for lunch?
46. True or False- Per MBS policy, you may not show an apartment home
in the rain?
47. What does Fair Housing mean?
____________________________________________________
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____________________________________________________
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________________________________________________
48. Please list the colors allowed, pants and shirts for the new MBS
uniform policy. ________________________________________
____________________________________________________
________________________________________________
49. Please provide the date that you must be in uniform? ____________
50. What does MBS stand for? _____________________________
51. Please write the MBS Mission
Statement.____________________________________________
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____________________________________________________
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