1. JANICE ADAMS www.linkedin.com/in/janiceadams
Information Technology Manager specializing on infrastructure hardware and software management with demonstrated
record of accomplishments. Success focused on delivering solutions to meet requirements, reducing cost through
products’ entire lifecycle and marketing new technology to drive adoption. Proven track record of cost savings;
implementation of ‘server reuse’ process resulted in $2-4m cost avoidance annually. Differentiating expertise proven
by managing all aspects of server platform; 7,000 devices and 40,000 clients. Able to deliver on all three sides of IT for
a complete solution: technical, business service and marketing. Key competencies:
Infrastructure design Financial management Security & compliance
Large implementations Total cost of ownership(TCO) Disaster recovery
Server virtualization RFP Process and negotiations Capacity management
Project management Enterprise license, support & Public speaking
ITIL & Six Sigma contract management
NATIONAL CITY CORPORATION, 1996 - Present
IT Operations Strategy Manager, 2008 – 2009
Manage strategic initiatives to improved support operations through IT maturity, on-demand provisioning,
operational run books, training, data modeling, cost analysis and evolve service quality.
Drove enterprise VMWare operational assessment and improvements for over 1,500 virtual instances.
Remediation leader for Blade and Virtualization consolidation.
Improved on-demand server provisioning process. Reduced server capital investment by 35% with
supply/demand scorecards to manage inventory and reuse.
Achieved 60% Virtualization adoption for new incoming servers. Managed lost sales metrics to drive
accountability for adoption rate of preferred technology.
Reduced costs through strong vendor relationships and contract labor. Reduced blade server cost 25%
beyond RFP pricing Q1 2009 and negotiated an additional $190,000 savings.
Customized VMWare/HP training driving support to lower cost while reducing mean time to resolution.
Wrote data center server cost analysis including space, power and cooling.
Self funded membership to Rock Hurst University when training budget eliminated; coached key concepts to
peers to improve leadership, team building and communication.
Hosting Service Owner, 2007 - 2008
Pioneered Hosting Service Owner role to improve quality of entire hosting solution including storage, network and
Unix technology. Drove IT maturity in priority areas, client campaigns to maximize their benefits from technology
and developed quality metrics scorecards to drive service improvements.
Held Voice of the Customer sessions to learn clients’ priorities, pain points and communication preferences.
Improved management of clients’ expectations building a strong long-term relationship as client advocate.
Developed Application TCO service enabling clients to understand and reduce their IT costs by leveraging
current technology solutions.
Distributed Platform Manager, 2001- 2007
Promoted to first platform manager in enterprise support division over server and workstation environments. Set
precedent for network and midrange roles. Instrumental in building job description and active in future hires.
Managed $20-30m cost centers; including capital, infrastructure products’ license and maintenance. Mitigated risk
managing corporate security audits, local account elimination and quarterly recertification for SOX compliance.
Achieved $800k savings above contract pricing by establishing first high-density blade environment.
Realized savings of $6-10m annually in assigned cost centers driving down TCO.
Maintained vendor relationships and managed contractors. Active with enterprise license agreements,
Server RFP, executive briefings, technical standards and support requirements.
Managed corporate-wide File Migration Project to success after years of failed attempts. Drove execution
changes mid project eliminating 8 months and achieved over $300k savings.
Achieved 40% adoption rate in 2007 with server consolidation and virtualization campaign.
Instrumental in establishing disaster recovery site with annual testing.
2. JANICE ADAMS Page 2
Distributed Platform Manager, continued
Established Microsoft security patch emergency process with criticality rating, communication and
deployment. Executed emergency simulations including engineering, support, vendors and auditors.
Drove life cycle priorities including OS end-of-life migrations and strategic product planning including
Windows, SMS, Netware, Antivirus, and NDM.
Server Implementation Team Manager, 2000 - 2001
Managed technical resource team of 18 to meet high project demand, deliver consistent product and create
efficiencies. Highly technical team who managed servers (Windows and Unix) operating systems, hardware and
software including infrastructure products.
Improved projects’ speed to market by 40% by establishing server build team with standard process.
Reduced outages by 30% with new infrastructure environments for phased implementation.
Developed and executed large infrastructure conversions with success by managing risks.
Server/Desktop Engineer, 1997- 2000
Responsible for engineering, implementation and support in workstation and server environments. Certified HP
servers, external storage systems, Windows, Netware and back-up products.
Established first software distribution system for 15,000 users including 300+ infrastructure and departmental
applications with subsequent package upgrades.
Enterprise backup stabilization project with campaign presentations to 100+ audiences. Implemented
centralized management for all servers with off site tape storage, rotation, alerting and quality metrics.
Infrastructure Project Technician, 1996 - 1997
Responsible for technical deliverables for infrastructure and business projects. Successfully managed multiple
critical projects and maintained priorities. Active in continuous improvement task force to standardize and improve
projects delivering technical solutions.
Executed variety of departmental and large infrastructure projects supporting 15,000 clients.
Managed enterprise login scripts, security and drive mappings.
Performed large server migration impacting thousands with minimal disruption.
ADVANSTAR COMMUNICATIONS 1993 -1996
Responsible for all aspects of network and distributed systems: Servers, Network, Macs and PCs. Maintained
security, software metering, license management, messaging and infrastructure for Cleveland region.
DEACONESS HOSPITAL 1988-1993
Responsible for server and desktop technology including: purchasing, implementation, support and training.
Implemented various specialized systems throughout hospital including surgery and resource scheduling, developed
niche billing system for occupational health. Physician advocate and supported their operations including billing.
Managed Ethernet infrastructure with monitoring to support new hospital system and implemented Netware
infrastructure for corporate file sharing system.
Key contributor in the start-up of large physician group practice establishing several medical facilities.
Established standard transition of all facets of physician's office: legal, financial, human resources, billing,
insurance and ancillary services.
Developed hospital wide training programs and established first help desk to centralize support.
Bachelor degree in Business Management, expected completion 2010
Associates of Applied Business Degree, Cuyahoga Community College
Six Sigma Greenbelt certified, 2008
Dale Carnegie Immersion Seminars, 2008
Gartner Managing Total Cost Ownership (TCO)
Technical Training: ITIL Certified v2 and v3, Certified Netware Engineer 3, 4 and 5, HP High Density Blade
Technology, VMware, Windows and monitoring
Professional Training: Project Management, Leadership, Emotional Intelligence, Driving Change, Communication
and Presentations including Toastmasters