1.  Verbal communication
 It means communicating with words, written
or spoken.
 Verbal communication consist of
speaking,writing,listening and reading.

2.  objective
 fluency
 Clarity-Use simple languages.
 Content-Be brief and precise.
 Punctuation-polite tones and words.
 Pronunciation.
 Say something interesting and pleasing.
 Listening skills has to be perfect
 Speaking +listening = verbal communication.

3.  Makes immediate impact.
 Provides opportunity for discussion and
interaction.
 It is fastest and less expensive.
 Quick response and feedback.
 Help us to correct ourselves.

4.  Forgotten easily.
 A word once uttered cannot be taken back.
 Impact is for short period.
 No legal evidence of oral communication.
 Very difficult to be conscious about owns
body language.

5.  Status-formal and informal status levels
affects the effectiveness of face to face
communication.
 Complexes –lack of confidence or sense of
superiority.
 Abstracting-it is partial,selective listening,
leading to loss of information
 Language barrier-listener should be familiar
with use of language.

6.  Face to face.
 Radio.
 Television.
 Videos
 And other media

7.  Written communication includes traditional
pen and paper letters and documents, typed
electronic documents, e-mails, text chats,
SMS and whatsup or anything else conveyed
through written symbols such as language.

8.  Communication forms that predominantly
use written communication include
 handbooks,
 brochures,
 contracts,
 memos,
 press releases,
 formal business proposals, and the like.

9.  The other form of verbal communication is
 the spoken word,
 either face-to-face
 through phone,
 voice chat,
 video conferencing or
 any other medium.

10.  Various forms of informal communications
such as the grapevine
 informal rumor mill,
 formal communications such as lectures,
conferences are forms of oral
communication. Oral communication finds
use in discussions and causal and informal
conversations.

11.  Nonverbal communication entails
communicating by sending and receiving
wordless messages. These messages usually
reinforce verbal communication, but they can
also convey thoughts and feelings on their
own.

12.  Physical nonverbal communication
 body language or kinesics
 facial expressions,
 eye contact,
 body posture,
 gestures such as a wave, pointed finger and the
like,
 overall body movements,
 tone of voice, touch, and others.
 Research says 55% of communication is non-
verbal.

13.  Proxemics-the study of use of space on the
ground is called proxemics.
 Space is used to communicate meanings.
 The space is very less in a closed room even
whisper can hear.
 The space is more in conferences and
meetings.

14.  Paralanguage-The way something is said, rather
than what is actually said, is an important
component of nonverbal communication. This
includes
 voice quality,
 intonation,
 pitch,
 stress,
 emotion,
 tone, and
 style of speaking,
 Research estimates that tone of the voice
accounts for 38 percent of all communications.

17.  Other forms of nonverbal communication usually
communicate one’s personality. These include:
 Aesthetic communication or creative expressions
such as dancing, painting, and the like.
 Appearance or the style of dressing and
grooming, which communicates one’s
personality.
 Space language such as paintings and landscapes
communicate social status and taste.
 Symbols such as religious, status, or ego-
building symbols.

18.  A third type of communication is visual
communication through visual aids such as
 signs,
 typography,
 drawing,
 graphic design,
 illustration,
 color and other electronic resources.

20.  Interpersonal communication is an exchange
of information between two or more people.
 Communication skills are developed and may
be enhanced or improved with increased
knowledge and practice.
 During interpersonal communication there is
message sending and message receiving.

21.  We cannot be human alone. We live in a world
filled with other people. We live together,
work together and play together. We need
each other for security, comfort, friendship
and love. We need each other to mature
through dialogue. We need each other to
achieve our goals and objectives.

22.  Get acquainted
 Express emotions to others
 Share information
 Persuade others to understand our personal
views
 Build relationships

23.  ► Direct interpersonal communication
involves a direct face-to-face relationship
between the sender and receiver of a
message, who are in an interdependent
relationship
 Eg group communication
 Public communication.
 Family communication
 Organizational communication.
 Mass communication.

24.  Observation
 Suggestions
 Asking ideas and queries