20 ways to improve the working environment by reducing waste, building clarity, improving workflow and engaging employees. Next Monday morning won't be such a drag, I promise.
13. Work works in all sorts of
ways:
• Customers
• Procedures
• Queues
• Systems …
Work is complicated
If you don’t understand it,
why on earth would you
think you can fix it?
Flickr/MzximvsVdB
42. Flickr/HamedParham
Discuss the “what” not the “who”
“Who caused that?” and “What caused that?”
might sound the same, but the answers you will
get are a million miles apart