CHI 2013 Panel presentation by Erika Webb from Oracle on #Gamification@Work

1. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

2. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Within Fusion Applications
› Customer Relationship Management – 2 flows
› Human Capital Management – 3 flows
› Financials – 1 flow
› Trials

3. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Resistance in the org
 Gamification is not about
making a game out of
enterprise software
 Focus on business goals
and objectives
 User Experience www.twopennyparties.com

4. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Presented basics of
gamification and game
mechanics
 Examples
 Brainstorming

5. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Getting the word out
 Blog
 Articles
 Twitter
 Internal Social
Network

6. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 15 application flows from all the product pillar teams
› 15 teams of 9 members
› Additional staff for administration and scoring
 Possible business goals to consider were provided
 Provided a user profile or persona

7. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

8. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Build internally or use a game engine
 Licensing for game engines
 Picking the right flows
 Executive support up the chain

9. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Competing requirements in release cycles
 Dev resources
 UX resources

10. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Can we make effective guidelines or patterns
for gamification?
 How do you avoid poor gamification making it
into enterprise products?
› Failures can hurt all other projects

11. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
 Focus Groups
 Customer Feedback Sessions
 Usability Sessions
 Refine and Redesign!